Arrived to a warm cabin during Oct-20 half term. It's a Covid world however we'd been assured of extra cleaning, hence the late check in of 5pm, but still expected to turn up and do a quick disinfect clean for ourselves. Sadly, every surface we inspected was either dusty or dirty and there was no evidence that a basic, let alone thorough clean had been done. Bed sheets were not clean due to hairs and general 'bits' but we'd taken our own bedding in anticipation of this. My wife and I spent several hours on the first night cleaning top to bottom but it ruined the trip, having such a poor start. On that first night, we found the DVD player didn't work, but they did provides us with a spare from one of the other cabin within an hour (kept the kids happy). Also on that first night, the shower unit fell off the wall! The broken and rusted fittings indicated it wasn't the first time. At the time of booking, we only had two cabins to choose from. We called to enquire into both and chose this one becuse the other didn't have wifi. On arrival, the one we'd been advised had wifi, didn't! Staff very apologetic on the phone about each of the above issues and offered us a meal in the restaurant. Due to our concerns of mixing in the current Covid climate, we declined the restaurant and were offered a takeaway. Someone did call me then ext day to apologise further and confirmed they'd found other cabin cleanliness issues. My wife called them 2 days later to book the takeaway and were told they would call us back. They didn't. We tried to use the grill one morning and found it didn't work. I reported this, to more apologies. I later tried again and found it did work - but found it took 15 minutes to toast one side of bread (not joking). One day, we asked to use one of the rowing boats. We were offered a boat with several inches of dirty rain water in the bottom. Enough to cause a safety issue with bouyancy/balancing issues, but also enough to cover shoes and that day only 3/4 of us had wellies on. We declined that boat but they did empty another one for us a couple of hours later. The pool was great. Changing facilities very limited and a mountain of dirty towels great you on entering, but most folk there respected the social distancing rules. Not the venue's fault that a small group of disrpectful children kept dipping their dirty wellies in the pool. Overall, the grounds are nice but limited facilities. The children's play park is limited but reliable equipment when we visitied. We generally felt uncomfortable in the cabin due to the poor cleanliness - we just didn't feel clean. Without Covid the cleanliness is poor - with Covid it's simply not acceptable. Our kids were sick of me asking them to wash or gel their hands after touching anything. On check out we found they'd waived the £25 swimming proficiency charge. We left one day earlier than planned.…
We stayed in lodge 11 and sadly the double bed was very lumpy causing back ache and the sofa very lumpy and uncomfortable, The lodge smelt musty and damp also which was a shame . also not enough glasses in kitchen. We normally stay in frittons own cottages which are more comfortable and beds are well mantained However our experience of the fritton arms and the amenities was fabulous , friendly helpful staff, delicious food and cosy fires , beautiful woodland walks , relaxing stay.
Our recent stay at Hillwood lodge at fritton lake exceeded all expectations. Beautiful Accommodation with lake view in private setting. Made to feel extremely welcome and comfortable by all the team and were able to enjoy the wonderful grounds and many facilities In spite of current restrictions. Highly recommend.
My husband, my 1 year old and I had the pleasure of staying at one of the signature Hillside lodges overlooking the Lake (hillside 5). We were pleasantly surprised with how homely the lodge was and we instantly felt at home. We took some lovely walks, my child enjoyed the play areas and we even enjoyed the rowing boats whilst the sun was out! Great Yarmouth beach is a short drive away which is a must visit. We stayed for 4 nights and enjoyed it very much.
Booked 51 10th to 14th Aug due to looking at photos as it looked perfect. Got moved to 50 on paying the deposit and told it was identical. Trust me it wasn’t it was god awful, dirty and falling apart. We understood that 51 the owners didn’t want to rent due to COVID so remained empty during our stay we had a look round it for the outside and was far superior to the one we were put in. Downgraded with no refund for downgrade Pros and cons below just be very careful on the lodge you book and ask for your money back if they try to move you they not all the same. Pros Good setting Love the lake Climbing frame is great for kids Pub quiet and friendly Cons Entrance gate took 20 mins to find resort as no signage or comms in email to say there would be a private gate/intercom at entrance we turned back four times until we come to the conclusion it must be the entrance Cob web in internal windows Window handles all loose and broken in some areas Patio door lock poor and doesn’t make you feel safe. Lack of in lodge information Members only times is nonsense you pay enough yet you get further restrictions Mould in shower Both toilet/bathroom extraction fans don’t work Light under mirror cabinet don’t work Curtains in bathroom and bedrooms filthy Outside cob webs I brushed down took 5mins lack of exterior cleaning it was god awful Exit email threats of additional charges are disgraceful…
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