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Captain's Club Hotel

Wick Lane Wick Ferry, Christchurch BH23 1HU England
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Traveller (491)
Dining (81)
Room & Suite (75)
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About

#4 of 10 hotels in Christchurch
Location
Cleanliness
Service
Value
Travellers' Choice
Modern 4 star luxury hotel and spa in Christchurch, Dorset. Overlooking the river Stour and located in the historic town of Christchurch, Captain’s Club Hotel & Spa is a small independent luxury hotel with a nautical twist. The hotel features 12 two and three bedroom luxury suites, each with separate lounge/living areas, and a selection of hotel rooms. Captain’s Club Hotel & Spa is home to one of the best bars in Christchurch. They also have a 2 AA rosette restaurant, event facilities for up to 100, and a spa complete with hydrotherapy pool, sauna, and treatment rooms. All accommodation and event spaces face out onto the River Stour so no matter what you are travelling to Captain’s Club for, you are guaranteed a beautiful view. The alfresco dining terrace is open all summer and provides the perfect location to soak up the atmosphere of life on the river. This Christchurch hotel is family-friendly and rooms/suites are dog-friendly. The on-site parking is free to all residents (cars must be registered at reception on arrival) and paid parking for all other patrons.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Indoor pool
Fitness / spa changing rooms
Bar / lounge
Fishing
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Wifi
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kids' meals
Outdoor dining area
Special diet menus
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Head massage
Manicure
Massage
Pedicure
Salon
Baggage storage
Concierge
Non-smoking hotel
Sun terrace
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Telephone
Iron
Wake-up service / alarm clock
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Great View
Harbour View
Languages Spoken
English
1,292Review6Q+A100Room tips

Reviews
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Traveller rating
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Valerie H wrote a review 7 Apr
London, United Kingdom17 contributions9 helpful votes
This hotel is absolutely beautiful- stunning scenery and lovely luxurious rooms. The staff were so kind, friendly and helpful. The foods was excellent and served well. Special thanks to Luke who took such good care of us. Will definitely revisit as soon as possible.
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Date of stay: April 2024
Value
Rooms
Location
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Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Tim Lloyd, Owner at Captain's Club Hotel
Responded 2 weeks ago
Thank you so much for posting such a wonderful review following a lovely stay with us at the Captain’s Club Hotel. It is so kind of you to take the time to personally appreciate our hard-working crew, and I know that Luke will be delighted to receive your special thanks. Many thanks also for your praise of the hotel and team as a whole, even those out of sight who works so hard in the kitchen. It is very much appreciated. We hope to see you again very soon and wish you an enjoyable spring until then…
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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400Nigel50 wrote a review 1 Apr
Twyford, United Kingdom25 contributions10 helpful votes
+1
Fantastic Easter Sunday Lunch , there was 16 of us and nothing was a problem, This is not this first time we have been and I’m sure we will be booking for next year. Service, Food and quality is fantastic, great location, lovely bar area Would recommend it
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Tim Lloyd, Owner at Captain's Club Hotel
Responded 2 weeks ago
Thank you so much for your fantastic review Nigel and all of the team will be really happy to read that you enjoyed your Easter Sunday lunch. Our crew have to work seamlessly to get things perfect for such a large group, so we are delighted to have achieved that. All the best for the spring ahead and we hope to see you soon…
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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caz0506 wrote a review Mar 2024
Southampton, United Kingdom10 contributions5 helpful votes
Really lovely hotel. Was very busy on arrival but booked to have a massage which was excellent. Room was large and a great view. Slight gripe would be that it was 2 beds pushed together.Evening meal was excellent. Had room service for breakfast in the morning, which was fantastic!! Will definitely go back ! Was so lucky with the weather.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Tim Lloyd, Owner at Captain's Club Hotel
Responded 3 weeks ago
Many thanks Caz, for taking the time to leave feedback following your recent ‘recharge’ stay with us at the Captain’s Club Hotel & Spa and it was particularly wonderful to hear that you enjoyed such a relaxing massage and delicious evening meal. Our beds are top of the range Hypnos beds which can be zip and linked. However, I am hugely sorry that you could feel the connection and if you would kindly email my Guest Relations Manager, juliet@captainsclub hotel.com, she will ensure that your guest profile is updated so that the next time you stay, there will be a mattress topper on your bed to alleviate this. We hope to welcome you again very soon…
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Chris M wrote a review Mar 2024
St. Albans, United Kingdom11 contributions2 helpful votes
This hotel is the friendliest hotel I have stayed in. I stayed with my wife and her two sisters last week for two nights. Every member of staff was helpful, friendly and professional. We had dinner here on the first night which we all thoroughly enjoyed, Luke, the deputy manager and sommelier, gave us great advice for the wines. The breakfast choice and quality was very good too. I would recommend this hotel very strongly.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Tim Lloyd, Owner at Captain's Club Hotel
Responded 3 weeks ago
Thank you so much Chris for taking the time to leave such a fabulous review following your stay with us last week. It was wonderful to welcome you and we are delighted that every member of our crew looked after you so well. I will pass on your special thanks to Luke who has recently been promoted so will be delighted to receive them. He is a fantastic member of our crew and, we trust, a reflection of the wider team. We very much look forward to welcoming you back to the Captain’s Club Hotel very soon and wish you an enjoyable spring until then. With my best wishes…
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ruthie Haywood wrote a review Mar 2024
Oxford, United Kingdom33 contributions9 helpful votes
+1
It is a fabulous hotel in a great location. A very warm welcome from Jacob and the team on the front desk on arrival. Easy check-in and an amazing large room with a kitchen with a hob dishwasher fridge, not that we needed them, fridge great for chilling drinks. Coffee pod machine also provided. We had a meal in the restaurant the first night, try to book as gets busy, very popular with non residents too. Food amazing, breakfast great too. We booked in for a massage in the hotels spa Emily and Lily, our masseurs were fabulous, very kind polite superb massage and experience. Didn't use the hydro pool as hubby forgot trunks but did look tempting. Book in if you want to use spa as it gets busy. Location of Hotel Fantastic: we walked into Christchurch and wandered about for a few hours. Lovely town highly recommend. Five stars from us will be going again, Huge shout out to Jacob on front desk, Kathy Whitefield, Emily and Lily in spa area. All the staff friendly and very welcoming.
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Date of stay: March 2024Trip type: Travelled as a couple
Room Tip: Book a table in advance in restaurant, book time slot for spa.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Tim Lloyd, Owner at Captain's Club Hotel
Responded 4 weeks ago
Thank you so much for your fabulous review Ruth and it was a pleasure to welcome you to the 'Best Hotel in Christchurch!' We are all delighted that you had such a special time with us and that you enjoyed amazing food and fabulous massages. I will ensure that your special thanks are passed on to Emily, Lily, Jacob and Katy who I know will be delighted to receive them. We all very much look forward to welcoming you back to the Captain's Club Hotel and wish you a wonderful spring until then...
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Baige73 wrote a review Mar 2024
Petersfield, United Kingdom22 contributions6 helpful votes
Absolutely lovely ! Our room was super, clean and larger than average. Every single member of staff were so helpful, exceptionally polite and smiley. Toby was a gem. Food was fabulous especially breakfast . Spa was lovely although small but the lady that looked after us was so thoughtful.
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Date of stay: March 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Tim Lloyd, Owner at Captain's Club Hotel
Responded 5 weeks ago
Thank you so much for your wonderful review which is a pleasure to read on a Monday morning. I will pass on your special thanks to all our crew and especially Toby who will be delighted to receive them. With our best wishes until we welcome you again at the Captain's Club Hotel...
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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trudiedavies16 wrote a review Mar 2024
St. Albans, United Kingdom2 contributions1 helpful vote
"What a delightful discovery! The warmth and helpfulness of the staff truly enhanced my experience. The room was not just comfortable but exquisitely beautiful, complemented by a captivating view of the river. The culinary delights served in the restaurant were nothing short of exceptional. Departing was a challenge as I didn't want to leave. I am already planning a return, eager to stay longer. Thank you for such a remarkable stay!"
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled solo
Room Tip: Use the spa !
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Tim Lloyd, Owner at Captain's Club Hotel
Responded 17 Mar 2024
Thank you so much Trudie for your wonderful review and we are delighted that you loved the Captain's Club so much and enjoyed our beautiful outlook on the River Stour. I have passed on your special thanks to all the crew and to the kitchen for their 'culinary delights!' We all very much look forward to welcoming you back to see us again in the near future. With best wishes until then...
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jamie H-D wrote a review Feb 2024
Poole, United Kingdom698 contributions102 helpful votes
+1
Despite being rather empty when we arrived it took a while for someone to come and take us to our table, once sat we were poured a glass of cool and crisp Midas Prosecco and served some Canapés - Olive & Hummus Crostini, Roasted Duck with Pickled Veg & Salmon with Cream Cheese - all tasty enough and a nice touch to have with the Prosecco but the ‘bread’ based items seemed a little stale. To drink my husband ordered a Peroni - after waiting quite some time (we were on to the starters) our drinks hadn’t arrived, it turns out the Peroni tap wasn’t working but it took quite a while to come over and offer an alternative, when the alternative was chosen it took a while to arrive as well, by which time we had nearly finished the starters. In addition to the delay with the Peroni my rose took the same amount of time to arrive and was more on the warm side but had a decent flavour - all in all less than ideal. For starters I had beef tartare, cured egg yolk & sourdough croute, the beef was very tender and tasty but the cured egg yolk was a weird addition as it was very hard, the croute was very brittle and oily too. My husband’s starter of Trout gravlax, cured chalk stream trout, beetroot slaw, basil oil & caviar was very light and fresh, tasty enough but missing a depth of flavour. On to the mains my husband had the Roasted salmon fillet, chive crushed potatoes, tender steam broccoli, cherry tomatoes & dill butter sauce - all very well cooked with flakey fish along with a deliciously flavoured and balanced sauce, the tomatoes could have done with being in the oven longer but that’s all. I decided to go for the ‘Surf & Turf’ - Beef fillet, scallop, king prawns, creamed mash potatoes & red wine jus. It was perfect, well cooked prawns and scallops, spot on rare steak which was soft to cut through and the red wine jus was full of flavour- couldn’t fault this at all other than wishing it was bigger as I could have eaten it all over again. Finally on to desserts… Strawberry and mint chocolate parfait, hazelnut crumb & ganache - it appeared nice on paper but the flavour combination just didn’t work and wasn’t very good on the palate - plus the appearance was awful, it looked messy and unappealing. The Chocolate fondant, clotted cream & raspberries on the other hand was brilliant, just as gooey as you would expect with the right amount of clotted cream and tartness from the fresh raspberries. Despite the 3 courses and canapés we were still hungry upon getting home, which we’ve never experienced before when having a meal out. Overall, as Valentines dinners go and taking everything in to consideration it wasn’t a great experience, it put a bit of a downer on the evening when it should have given that little sparkle - we wouldn’t rush back for dinner based on this experience, which is a shame as we had drinks and platters last summer which were fab. We were expecting far more from The Captains Club.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Tim Lloyd, Owner at Captain's Club Hotel
Responded 4 Mar 2024
Thank you for your feedback following your Valentine's meal with us and please accept my since apologies for any disappointment that you felt with any part of it. It is sad to see that even though enjoying your starters, mains (one of which was so 'perfect you could have eaten it all over again!') and a 'brilliant' chocolate fondant, that you only graded us as 2/5? You do not mention our wonderful crew who would have done their utmost to look after you on the night and who, if given the opportunity would have put right anything at all that you were disappointed with. We work incredibly hard to ensure that everyone leaves us happy but that also requires being told at the time, when something isn't perfect. We do hope that you will come and see us again soon and look forward to welcoming you back to the Captain's Club Hotel. With best wishes until then...
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Brownloving wrote a review Feb 2024
Devon, United Kingdom18 contributions10 helpful votes
The food is OK but irritatingly the management still proclaim incorrectly that they do not own their car park. I am afraid Tim it is part of the dining experience getting fleeced for parking. Whoever may be interested just download the Land Registry deeds for £6 Captains Club owners are the Freeholder / Leaseholders but simply outsource enforcement presumably taking a cut.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with friends
Room Tip: Ask why you pay to park.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Tim Lloyd, Owner at Captain's Club Hotel
Responded 28 Feb 2024
It mystifies us as to why you seem to spend so much time writing reviews about this...are you simply trying to put a local, privately owned business down? We take huge pride in looking after our loyal guests, some of whom come here every day, are happy to pay for parking and happier still to ensure we remain part of the 'fabric' of Christchurch. Our guests are an extension of our Captain's Club family! Please, if you do not wish to be a part of our community, feel free to take your business elsewhere. Ours was the last free car park in the town and we are proud to say we still offer complimentary parking to all our overnight guests. With our best wishes...
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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taz1985 wrote a review Feb 2024
Uxbridge, United Kingdom110 contributions75 helpful votes
Great place to stay with outstanding customer service. Was greeted very well, breakfast is good and is in a good location. Visited in late November the room was very spacious and was around Christmas time and the decorations were amazing. If i was in the area again I would defiantly have stayed.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Bring a car or get ready for some local taxi rides
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Tim Lloyd, Owner at Captain's Club Hotel
Responded 4 Mar 2024
Thank you so much Taz for your fabulous review...it has really made our day! Come back and see us again very soon...
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£238 - £335 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
captains hotel christchurch, the captains hotel
LOCATION
United KingdomEnglandDorsetChristchurch
NUMBER OF ROOMS
29
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CAPTAIN'S CLUB HOTEL - Updated 2024 Reviews (Christchurch)

Frequently Asked Questions about Captain's Club Hotel
Which popular attractions are close to Captain's Club Hotel?
Nearby attractions include Christchurch Priory (0.3 miles), Christchurch Quay (0.3 miles), and The Regent (0.3 miles).
What are some of the property amenities at Captain's Club Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Captain's Club Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Captain's Club Hotel?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Captain's Club Hotel?
Conveniently located restaurants include Nusara, Cuckoos Coffee Bar, and Loch & Quay.
Are there opportunities to exercise at Captain's Club Hotel?
Yes, guests have access to an indoor pool, a sauna, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Captain's Club Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Captain's Club Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Captain's Club Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Captain's Club Hotel?
Many travellers enjoy visiting Russell-Cotes Art Gallery & Museum (4.0 miles), Christchurch Priory (0.3 miles), and Highcliffe Castle (3.0 miles).
Does Captain's Club Hotel have any great views?
Yes, guests often enjoy the harbour view available here.