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The Cloud Hotel

Traveller (58)
Dining (5)
Room & Suite (3)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
The Cloud Hotel is a 3 star hotel located at Brockenhurst in the heart of the New Forest National Park. The famous New Forest ponies can be seen outside the entrance of the hotel which faces directly onto the open forest. The Cloud Hotel has recently been upgraded from an AA 2 star to an AA 2 red star Inspectors Choice Hotel, and upgraded again to an AA 3 star hotel. We continually strive to offer the best customer service and standards possible for our guests.
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Property amenities
Free parking
Restaurant
Room service
Free Internet
Bar/Lounge
Meeting rooms
Non-smoking hotel
Room features
Accessible rooms
Family Rooms
Non-smoking rooms
Good to know
HOTEL STYLE
Quiet
Quaint
HOTEL CLASS

Location

Full view
39Car recommended
Grade: 39 out of 100
24Restaurantswithin 0.75 miles
3Attractionswithin 0.75 miles
332Reviews
59Photos
1Q+A
77Room tips
Traveller rating
  • 229
  • 55
  • 29
  • 9
  • 10
Time of year
Traveller type
Language
  • Filter
  • English
Popular mentions
Highly recommend for a stay in New Forest. Cosy, spotlessly clean rooms. Very friendly helpful staff. Excellent choice of breakfast with cereal/muesli and cooked breakfasts. Excellent location opposite open heathland. One minor quibble - wifi didn't work during our 2 night stay.
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My friend Rachel and I went to Brokenhurst for her birthday weekend. We'd booked the Cloud on another friends recommendation and it was exactly as they'd promised. Really sweet, welcoming and quaintly English. Hazel on reception does a perfectly traditional and much
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We traveled to the new forest for a spot of cycling , the hotel had secure storage for our bikes, the staff where friendly and helpful. Rooms where well appointed and clean . And a very nice breakfast on top of that . Would definitely stay there again.
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Response from ChristopherL3546, Owner at The Cloud Hotel
Responded 2 weeks ago
Thanks for your review We look forward to welcoming you back to the Cloud
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My brother in law picked this hotel for my birthday treat as it was perfectly located and already had good reviews. Easily located and adequate parking. There was also safe storage for our bicycles in the backyard. We received a warm welcome on arrival and were checked in with
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Response from ChristopherL3546, Owner at The Cloud Hotel
Responded 3 weeks ago
Many thanks for your comments we are glad you enjoyed your birthday Brownie points for your Brother-in Law!
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This hotel was only taken over in 2017, but the new management have already made a great impact. All the staff we met during our stay were friendly and helpful and certainly create what is a lovely atmosphere at this hotel. The location is superb, we had room one which looked
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Response from ChristopherL3546, Owner at The Cloud Hotel
Responded 3 weeks ago
Thanks you so much for your generous review We all try and have a great team spirit now!
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Previous
Album Categories
All photosTravellerDining Room & Suite
Cosy Double
Cosy Double
Very Safe, less than 10 mins walk
0 votes
"Forest room every time"
"Rooms at the front of the hotel command the best views of the New Forest."
"Forest rooms have the best view but rooms at the back are quieter."
"Room overlooking the forest everytime"
"A room with view on the forest is very agreeable"
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PRICE RANGE
US$129 - US$246 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cloud hotel brockenhurst
LOCATION
United KingdomEnglandNew ForestBrockenhurst
NUMBER OF ROOMS
18
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