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Traveller (104)
Dining (22)
Room & Suite (19)
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Overview
  • Excellent60%
  • Very good24%
  • Average9%
  • Poor5%
  • Terrible2%
Travellers talk about
“mr sheikh”(60 reviews)
“birthday party”(32 reviews)
“king room”(14 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Rooms
Restaurant
Room Service
Suites
3 Star Hotel
All hotel details
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Reviews (604)
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603 results
Traveller rating
359
144
55
31
14
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LanguageEnglish
359
144
55
31
14
Show reviews that mention
All reviewsmr sheikhbirthday partyking roomchristmas lunchwedding receptionevening receptionwedding breakfastwedding co ordinatorrun smoothlyevents coordinatorbridal suiteno hesitation in recommendingbar mealsfood was lovelymain buildingthe general managerwedding venue
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1 - 5 of 603 reviews
Reviewed 1 week ago via mobile

This hotel in Newcastle the borough arms is the best hotel ive ever stayed at when I visit the UK the staff are second to none from the time you check in until you check out i cannot thank them enough they are fantastic people,The...More

Thank victorcunningham2000
Response from Lynne H, Guest Relations Manager at Borough Arms HotelResponded 1 week ago

Dear victorcunningham2000 We are delighted that your stay here at the hotel met your expectations and if we have stood out from the other hotels in the UK that you have visited, that is an honour indeed! We cannot stress enough how our whole team...More

Reviewed 1 week ago

We stayed here overnight as we were visiting relatives. We were warmly welcomed and the rooms were clean and had everything we needed. We enjoyed a drink at the bar which was lovely before heading out for the evening, then were waited on hand and...More

1  Thank EmmaK_12753
Response from Lynne H, Guest Relations Manager at Borough Arms HotelResponded 1 week ago

Dear EmmaK_12753, We are delighted that your stay at our hotel met your expectations, and trust you enjoyed your time with relatives. Your positive comments will be passed on to our team, Manda in particular who always greets our guests with a smile. She's representative...More

Reviewed 2 weeks ago via mobile

Just had a lovely evening in the restaurant. The food was beautiful ... mine was the Mussels in Red Thai Curry. The staff here are genuinely lovely and the prices are fair. I look forward to our next visitMore

Thank Deb_Staffs
Response from Lynne H, Guest Relations Manager at Borough Arms HotelResponded 1 week ago

Dear Deb_Staffs, We are delighted that you found your meal in our Ostler Restaurant to your satisfaction. Our a la carte menu is received exceptionally well, is reasonably priced and we have many repeat bookings because of it. Our chefs, along with the rest of...More

Reviewed 2 weeks ago

A very kind thankyou to Lynne for the donation of bedding which has now been donated to our local church for the homeless a lovely hotel and very nice and polite staff we will see you again soon! Thankyou again kind regards Lisa.More

Thank 175ls42
Response from Lynne H, Guest Relations Manager at Borough Arms HotelResponded 1 week ago

Dear Lisa, You are absolutely welcome and we are delighted that the bedding will be put to such good use. Our hotel do so much for the needy and doesn't always get such recognition for it so we are very thankful for your kind review....More

Reviewed 2 weeks ago

My colleague and I spent a night at the Borough Arms Hotel. The reception, resturant and bar staff where amazing. Extremely helpful, friendly... nothing was too much trouble. I would recommend the hotel for the staff alone.More

Thank suetarr222
Response from Lynne H, Guest Relations Manager at Borough Arms HotelResponded 1 week ago

Dear suetarr222, We are delighted that you found your stay at our hotel to your satisfaction. The team here always go that extra mile to make our guests feel welcome and it is certainly a case of happy team, happy guests. Your positive comments will...More

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Most Booked Properties in Newcastle-under-Lyme
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Room Service
Hotel Amenities
Free Parking
Meeting Rooms
Banquet Room
Breakfast Available
Room Service
Conference Facilities
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$56 - US$76 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$56 - US$76 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (104)
Dining (22)
Room & Suite (19)
Business Centre & Event Rooms (10)
Questions & Answers
Ask a question
lovelace123
5 January 2018|
Answer
Response from Lynne H | Property representative |
Hello lovelace123, Thank you for your enquiry. I can confirm that we do have availability for a 60th birthday party on Saturday 5th May, 2018 in our Ostler Restaurant which can accommodate up to 70 guests. Alternatively... More
1
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Room Tips
"The suites and bathrooms are huge and so spaceous"
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"I didn't stay over but I would definitely say if their was ever an issue which I most strongly doubt..."
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"stay elsewhere"
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"Both family rooms we had were comfortable 14 & 16 I think."
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