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Holiday Inn Stoke on Trent M6

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Holiday Inn Stoke on Trent M6
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699 Reviews from our TripAdvisor Community

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Showing 689: English reviews
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London, United Kingdom
Reviewed 1 week ago

Wifi: Dire. Unusable. Someone should fix this or they should stop advertising that they have wifi. Service: Inattentive. Reception staff had long chats and banter with guests and other staff while there are other people waiting to be served. Restaurant waitresses didn't bring everything ordered on on several occasions, and then had the cheek to blame the chef. The waitresses...

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Helpful?
Thank yodfaaa
HIStokeonTrent, General Manager at Holiday Inn Stoke on Trent M6, responded to this review

Dear yodfaaa Thank you for taking the time to review our hotel following your recent stay with us, we value your loyalty to our brand and hotels. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Please accept our sincere apology for the shortcomings...

London, United Kingdom
Reviewed 1 week ago via mobile

The worst Holiday Inn I have ever had the misfortune to stay in. Poorly managed staff. Cold 'full English' buffet breakfast. Corridors much more prison like than normal and dirty room. Just not up to scratch. Next time I'm in Stoke will avoid at all costs.

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Helpful?
Thank MuggedinRome
HIStokeonTrent, General Manager at Holiday Inn Stoke on Trent M6, responded to this review

Dear MuggedinRome Thank you for taking the time to review our hotel following your recent stay with us, we value your loyalty to our brand and hotels. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Please accept our sincere apology for the shortcomings...

Shrewsbury, United Kingdom
Reviewed 1 week ago

We visited here for a business meeting and the service was shocking, very slow and not at all friendly. We stayed nearly all day and asked for food but nobody came to take our order despite asking 3 times so we left. Its a fairly handy location just off the motorway but you could hardly hear yourself think as it...

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Helpful?
Thank Lisa H
HIStokeonTrent, General Manager at Holiday Inn Stoke on Trent M6, responded to this review

Dear Lisa H Thank you for taking the time to write your comments on TripAdvisor following your recent visit to the Holiday Inn Stoke on Trent. I am sorry that on your visit you encountered these shortfalls with our usual high standards, If you would like to discuss your experience further in more detail, then please contact the hotel directly...

Falmouth, United Kingdom
Reviewed 1 week ago via mobile

My wife and I stayed here on our way up to the Lake District the room was fine and the evening meal was okay, the staff at reception and breakfast were very inattentive, we had to wait to be seen at reception and at breakfast there was no one to show us to a table and we had to go...

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Helpful?
Thank JustinRFalmouthUK
HIStokeonTrent, General Manager at Holiday Inn Stoke on Trent M6, responded to this review

Dear JustinRFalmouthUK Thank you for taking the time to write your comments on TripAdvisor following your recent visit to the Holiday Inn Stoke on Trent. I am sorry to hear that you were disappointed with the levels of service and quality your received during breakfast and from the reception team, I will ensure your feedback is addressed and retraining instigated...

Farnham Common, United Kingdom
Reviewed 2 weeks ago

Agree with others who have said the staff are lovely! When I pointed out that the fried eggs had uncooked white around the yolks, a member of staff immediately took the tray back into the kitchen. However, he soon reemerged saying "Chef says that's how they're served!" I replied "Chef doesn't know how to cook eggs!" A few minutes later,...

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Helpful?
1Thank David R
HIStokeonTrent, General Manager at Holiday Inn Stoke on Trent M6, responded to this review

Dear David R Thank you for choosing the Holiday Inn Stoke on Trent and for posting your review. Thank you also for your honesty and your constructive criticism. We pride ourselves on providing excellent customer service and are always very pleased to receive feedback from our guests good or bad to ensure that our high standards are retained. Please accept...

Warminster, England, United Kingdom
Reviewed 3 weeks ago

Good location, and generally OK - but at the price expect decent WiFi (it was appallingly slow) and shower was inexplicably scalding with no ability to change temperature. I'm afraid it's not good enough - would not stay again.

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Helpful?
Thank Jon E
HIStokeonTrent, Manager at Holiday Inn Stoke on Trent M6, responded to this review

Dear Jon E Thank you for taking the time to post your review. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Please accept our sincere apology for the shortcomings you have experienced and if our hotel fell below your expectations, we are in...

Reviewed 3 weeks ago

This place is conveniently located for the M6 and the staff are polite friendly and helpful. The building and my room was nothing special but it was as you'd expect. My major issue is the food. The food is so awful I can't imagine how poorly trained the chef is. In the evening I ordered the pie. When I broke...

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Helpful?
1Thank Anonanon543
HIStokeonTrent, Manager at Holiday Inn Stoke on Trent M6, responded to this review

Dear Anonanon543 Thank you for taking the time to review our hotel following your recent stay with us, we value your loyalty to our brand and hotels. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Please accept our sincere apology for the shortcomings...

Reviewed 4 weeks ago via mobile

Stayed one night on business in an executive room. Room was nicely decorated but a bit small, especially the loo. Food wasn't great, tasted better than it looked. Friendly and helpful staff. Hotel has a fitness suite and ample parking. Very handy for the M6!

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Helpful?
Thank Bob M
HIStokeonTrent, General Manager at Holiday Inn Stoke on Trent M6, responded to this review

Dear Bob M Thank you for taking the time to leave your feedback on TripAdvisor following your recent stay at the Holiday Inn Stoke on Trent. We pride ourselves on providing excellent customer service and are always very pleased to receive any feedback from our guest good or bad. I was delighted to hear that you found the staff friendly...

Royston, United Kingdom
Reviewed 4 weeks ago

A very short distance from the M6 motorway, and a short drive to the centre of Stoke on Trent and Newcastle under Lyme, a very convenient hotel. Large car park although does incur a charge. Good public areas, to relax or work and rooms provide a good night’s rest. Good choice.

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Helpful?
Thank Mark H
HIStokeonTrent, General Manager at Holiday Inn Stoke on Trent M6, responded to this review

Dear Mark H Thank you very much for taking the time to write your comments onto TripAdvisor, following your recent visit to the Holiday Inn Stoke on Trent. I was very pleased to hear that you had enjoyed your stay with us, and considered us a " Good Choice" With regards to the car park at the hotel, the car...

Billingshurst, United Kingdom
Reviewed 5 weeks ago

My partner, my son and I stopped off at the Holiday Inn Stoke-on-Trent M6 to break up our journey from a holiday in Glasgow back home to the South coast. To be fair to the hotel, we had just spent three excellent nights at a great Premier Inn in Glasgow, which cost us less than £46 per night, so at...

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Helpful?
Thank SharonC47
HIStokeonTrent, General Manager at Holiday Inn Stoke on Trent M6, responded to this review

Dear SharonC47 I would like to thank you for taking the time to post your comments on trip adviser following your recent visit to the hotel. We pride ourselves on providing excellent customer service and are always very pleased to receive constructive feedback from our guests to ensure that our high standards are retained. Please accept my sincere apologies for...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
Holiday Inn Stoke on Trent is an ideal location for both the business and leisure traveller. The hotel is situated just off the M6 at Jct 15 and on our doorstep we have fantastic link roads to all destinations within the Midlands. Holiday Inn Stoke on Trent completed a 1.5 Million refurbishment at the beginning of 2007 including reception, conference facilities, bedrooms & lounge/bar. Stoke on Trent, fondly called the Potteries is famous for its ceramics, and has three city centres, Hanley, Stoke On Trent and Newcastle under Lyme. With 118 Air Conditioned bedrooms, all of which are decorated to an excellent standard, contemporary and comfortable, with all the up to date facilities you would expect from the Holiday Inn brand. The Meetings Network programme offers 2 suites, 7 syndicate rooms and high speed internet access.For the healthy minded the Holiday Inn Stoke on Trent has a fantastic Spirit Health Club which has a swimming pool and gymnasium, or lie back and relax in our jacuzzi and sauna.Local Intersts: ALTON TOWERS -Get your adrenalin pumping Ride Em We Dare You: WEDGWOOD - Famous for Pots and Ceramics TRENTHAM AWAKES - A touch of Italy with its gardens, vineyard, Monkey Forest and retail outlets.See our packages for fantastic family deals where kids stay and eat free. Terms and Conditions apply. ... more   less 

Additional Information about Holiday Inn Stoke on Trent M6

Address: Holiday Inn Stoke on Trent M6 Clayton Road, Newcastle-under-Lyme ST5 3AQ, England
Region: United Kingdom > England > Staffordshire > Newcastle-under-Lyme
Price Range: £60 - £102 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Stoke on Trent M6 3*
Number of rooms: 118
Reservation Options:
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Also Known As:
Holiday Inn Stoke On Trent m6 Hotel Newcastle-Under-Lyme
Holiday Inn Newcastle Under Lyme
Newcastle Under Lyme Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Stoke on Trent M6 staff and other travellers.
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Questions? Get answers from Holiday Inn Stoke on Trent M6 staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be aware if you're choosing a family room, it's a long old walk from the main hotel area!”
 of 5 bubbles SharonC47, 23 Feb 2017 | Read review
“Beware of parking tariff - no prominent otices!”
 of 5 bubbles Property1958, 14 Feb 2017 | Read review
“Worth going for the executive rooms; we stayed in 518”
 of 5 bubbles amigoKent, 2 Jan 2017 | Read review
“Somewhere else!”
 of 5 bubbles terrycV7287NV, 15 Nov 2016 | Read review
“Beware of lower ground floor rooms, they are in need of upgrading”
 of 5 bubbles dr33ma, 2 Oct 2016 | Read review
5 of 5