Mercure Wigan Oak Hotel
Orchard Street, Wigan WN1 3SS England
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About
#7 of 22 hotels in Wigan
Location
Cleanliness
Service
Value
Whether you are visiting Wigan for business, taking in a game of Rugby or football or simply a relaxing weekend away, The Mercure Wigan Oak Hotel will make you feel right at home with its welcoming atmosphere and first-class cuisine and if you are a golfer, you'll be in seventh heaven too as we are the perfect location for the 9 and 18 hole courses at Haigh Hall Golf Complex. The hotel offers free parking and free WiFi for all guests.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Children Activities (Kid / Family Friendly)
Conference facilities
Banquet room
Baggage storage
Newspaper
Parking
Wifi
Restaurant
Breakfast buffet
Meeting rooms
Non-smoking hotel
24-hour front desk
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Room features
Desk
Fireplace
Housekeeping
Room service
Telephone
Coffee / tea maker
Flatscreen TV
Hair dryer
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English
Location
79Somewhat walkable
Grade: 79 out of 100
47Restaurantswithin 0.3 miles
18Attractionswithin 0.3 miles
Orchard Street, Wigan WN1 3SS England
Getting there
Car HireSee all Wigan car hire
721Reviews13Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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Popular mentions
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Most Recent
After being told they couldn’t hold a wedding event in June, this having been booked and rearranged pre covid, I’m now waiting over two months to get a refund of the money. Hope you all read this when the hotel starts advertising for weddings again
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Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Room booked May 2020 Contacted by hotel to advise could not stay due to obvious reasons. Kindly asked for refund due to the hotel cancelling the booking and not ourselves. Refused a refund and told we could move the date to another time later this year which is of not use to us at all as the reason for booking was to stay over on that particular date on May. Explained this and was told the Government had cancelled the room not the hotel so they could not refund. Absolutely disgusted in the current climate that any companies can refuse to refund when they can not honour the original purchase.
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Date of stay: May 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Used this hotel for an overnight stay in Wigan, it's really easy to find and with parking in the centre of Wigan it's an ideal base. Room was very clean and despite facing a fairly busy road there was not disturbance from the traffic. I didn't use the restaurant but it was busy when I was coming and going so must be a decent enough venue.
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Date of stay: March 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from WiganOak, General Manager at Mercure Wigan Oak Hotel
Responded 11 Mar 2020
Thank you for choosing our hotel and for your extremely kind comments. We are delighted that you enjoyed your stay and I hope that we can look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Found the staff VERY unhelpful given I stay in the Mercure at Doncaster very regularly and have always found them to be more than accommodating. Place is dated and staff unhelpful even when not busy. tried to order drinks at 1500 to be told that my food and drink allowance only covers drinks with dinner. Un willing to open me a tab and process later. Despite 3 staff to just me in the vicinity. Leaves a very bad taste in a guests mouth. Not your finest Mercure at all
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Date of stay: March 2020Trip type: Travelled on business
Value
Service
Sleep Quality
Room Tip: Avoid if at all possible
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from WiganOak, General Manager at Mercure Wigan Oak Hotel
Responded 11 Mar 2020
I find your comments extremely unfair, as our staff were merely informing you of the instructions given regarding your drinks spend. A tab is available for all guests, provided that they pre-authorise a set amount.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I strongly recommend the mercure wigan oak hotel. I had a great time there. The rooms are very clean and the members of the staff are so lovely especially Marine, Ashley and Melanie. Also, the hotel is well located as it is between Manchester and Liverpool.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from WiganOak, General Manager at Mercure Wigan Oak Hotel
Responded 10 Mar 2020
Thank you very much for your very kind review and lovely comments, particularly about our staff. I will be sure to thank each of one them personally.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed with my partner. Really enjoyed it and made to feel really welcome in the restaurant by jade who was truly lovely. Would deffo come again 😀 the receptionist was really helpful and the room was very clean
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from WiganOak, General Manager at Mercure Wigan Oak Hotel
Responded 10 Mar 2020
We really do appreciate you choosing our hotel and your very kind review. I am delighted that your stay with us was so enjoyable and I will thank Jade personally for helping make your stay memorable. I hope that we can look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
On my initial observation of the place, it looked grand with a hint of modern flair , particularly highlighted by the over head neon effect lighting. The rooms are nice , but my particular appreciation goes to the staff , who , in my opinion, are very very positive and spirited people who encapsulate northern hospitality! Jade, Barbara and Melissa to name a few of the restaurant staff that made us feel more than welcome. We stayed on business for a total of 3 weeks and despite the occasional issue with the scrabbles eggs and mushrooms in the morning, it was more than made up by a warm smile and good service provided by the staff team. Melissa ( her name is in Disney text which always brings a smile ) and Jade is full of banter. Barbara has a northern charm . There are other staff but i can’t be expected to remember everyone’s name can I ?!? Johnathan Barwick…
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from WiganOak, General Manager at Mercure Wigan Oak Hotel
Responded 18 Feb 2020
Thank you for choosing our hotel and for your very kind review. Your comments regarding the staff were particularly welcome and I will be sure to pass these on and to thank the staff for their efforts in making your stay enjoyable. I hope that we have the opportunity of welcoming you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great hotel, comfortable clean rooms, lovely friendly staff - especially Ashleigh,Kriss and Sandra. I would highly recommend as is an excellent base for town centre, good transport links and plenty of pie shops!
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Date of stay: January 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from WiganOak, General Manager at Mercure Wigan Oak Hotel
Responded 3 Feb 2020
Thank you for your review and your very kind comments. I am delighted that you enjoyed your stay here and will be sure to personally thank Ashleigh, Kriss and Sandra for their efforts. I hope that we can look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Really friendly staff good food and we found Jade really helpful we stayed here as a company base for around 30 engineer's they coped really well no complaints what so ever we found our rooms fresh and clean
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from WiganOak, General Manager at Mercure Wigan Oak Hotel
Responded 30 Jan 2020
Thank you for your review and I am delighted that you enjoyed your stay with us. I will be sure to personally thank Jade for her efforts and hope that we can look forward to welcoming you back soon.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had a very welcomed stay at the hotel and Chris at the reception was more than accommodating and friendly would recommend staying here and will be returning very shortly their are a lot of things to do near by and not far from the local pubs
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from WiganOak, General Manager at Mercure Wigan Oak Hotel
Responded 24 Jan 2020
Thank you for choosing our hotel and for your very kind comments. I am delighted that you enjoyed your stay with us and will be sure to personally thank Chris for his efforts in making your stay more enjoyable. I hope that we have the opportunity to welcome you back soon.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ALSO KNOWN AS
wigan quality hotel
FORMERLY KNOWN AS
The Wigan Oak Hotel
LOCATION
United KingdomEnglandGreater ManchesterWigan
NUMBER OF ROOMS
88
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Frequently Asked Questions about Mercure Wigan Oak Hotel
Which popular attractions are close to Mercure Wigan Oak Hotel?
Nearby attractions include Adrenaline Escape (0.3 miles), Wigan Little Theatre (0.1 miles), and George Formby Statue (0.1 miles).
What are some of the property amenities at Mercure Wigan Oak Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Mercure Wigan Oak Hotel?
Top room amenities include a flat screen TV, a desk, and a fireplace.
What food & drink options are available at Mercure Wigan Oak Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Mercure Wigan Oak Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Mercure Wigan Oak Hotel?
Conveniently located restaurants include India Lounge, Caffe Rosso, and Gallimore's Fine Restaurant.
Is Mercure Wigan Oak Hotel located near the city centre?
Yes, it is 0.4 miles away from the centre of Wigan.
Does Mercure Wigan Oak Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Mercure Wigan Oak Hotel?
Many travellers enjoy visiting Trencherfield Mill (0.7 miles).
Is Mercure Wigan Oak Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.