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The Palace

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The Palace
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481 Reviews from our TripAdvisor Community

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Showing 481: English reviews
Somerset
Reviewed 2 March 2014

We choose this hotel based on the reviews and were not disappointed. We stayed in a executive room with a view over the pier - nice clean room and a good size. We particularly liked the tea/coffee with biscuits when we arrived and the phone call to see if we were happy with our room. We enjoyed all our meals...

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12Thank marcj
General M, Manager at The Palace, responded to this review

Good Evening Thank you so much for sharing these great comments with us. I am very happy you were not disappointed with your stay at the Palace and that you enjoyed your executive room facing the sea. All our executive accommodation is spacious and boasts beautiful views over the bay. I am glad you found your room to be clean:...

Reviewed 2 March 2014 via mobile

Rooms are a little bit tired, kettle hair dryer, telephone very retro. Bed uncomfortable for me. Frequent knocking noise from plumbing/heating very annoying. Cream tea good in a nice warm environment. Service excellent from Kebba! Thanks Kebba!

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1Thank Wendy A
General M, Manager at The Palace, responded to this review

Good morning, I am extremely disappointed to note that you felt our rooms are a little tired as we are constantly keeping all of our rooms up to the highest standards. Although all of our kettles, hairdryers and telephones are new, we are now changing them for more modern style as and when needed. Our beds are top of the...

Porth, United Kingdom
Reviewed 24 February 2014

just returned from a long weekend break from the palace hotel.must say what an experience,the staff were absolutely amazing and the food was second to none.we had a set menu which neither of us could fault in fact we were spoilt for choice. the room was modern,clean with a 42inch tv bathroom had bath and seperate shower cubicle.beds were the...

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12Thank jeffreytracy
General M, Manager at The Palace, responded to this review

Good Morning Thank you for taking time to post your feedback about the Palace. I am most delighted that you enjoyed your experience with us. Your comments about the staff and food are most appreciated. All our departments take great pride in providing the best service for all our guests and I have passed your lovely comments to them. I...

London, United Kingdom
Reviewed 23 February 2014

My friend and I thoroughly enjoyed our stay at the Palace hotel. Everything was fantastic about it. The service by every member of the team was superb , nothing was too much trouble. It was a very personal service, acknowledging our room number and who we were each time we went to the reception. The dinner and breakfast were superb....

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13Thank Cherie186338
General M, Manager at The Palace, responded to this review

Good Afternoon, Thank you for such a lovelyreview about your stay at the Palace. I am delighted that everything was fantastic for you and nothing was too much trouble for any of our staff. We do strive to excel in customer service and I am happy it was apparent to you. I am glad you found the food to be...

Exeter, United Kingdom
Reviewed 17 February 2014

we have just spent a 4 day break at the palace and time allowing would have stayed longer from arrival to departure nothing was to much trouble for any member of staff the room facilitys where first class and comfortable the food from the freshly cooked breakfast to the 6 course evening meal where excelent the entertainment first class and...

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12Thank maurice400
General M, Manager at The Palace, responded to this review

Dear Lyn, Thank you very much for taking time to post your positive review about the Palace Hotel. I am pleased to hear that nothing was too much trouble for our staff from your arrival to departure. Our team works very hard to provide excellent service and experience to remember. I am also delighted you enjoyed the comfort of you...

stoke on trent staffs
Reviewed 2 February 2014

this is one of the best hotels we have ever stayed in, everything was first class from the bedrooms to the public rooms.The food was excellent, the staff were brilliant, and I could not find any one thing to find fault with, we will definitely be re-visiting later this year, can really recommend this hotel.

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15Thank vondoenitz
General M, Manager at The Palace, responded to this review

Good Afternoon Thank you very much for leaving such a brilliant review about the Palace. I am extremely pleased you refer to the Palace as one of the best hotels you had stayed in. We do as a company strive to excel in customer satisfaction and I am delighted that everything was first class for you. Our chefs work really...

Bristol, United Kingdom
Reviewed 14 January 2014

Together with 40+ people from my local social club we had an excellent Turkey and Tinsel Xmas break. Food could not have been better 5/6 course evening meal - and a freshly cooked morning breakfast. (Not your usual cheap and nasty buffet style) I would definitely go again and the value for money was exceptional. Only slight criticism was the...

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20Thank PatrickOD13
General M, Manager at The Palace, responded to this review

Dear Patrick, Thank you for your positive feedback. I am pleased you and your local social club had an excellent Turkey & Tinsel break at the Palace. Our food is sourced from local supliers and cooked freshly every day and I am happy you rated it so highly. I am delighted you will stay at the Palace again and you...

Barnstaple, United Kingdom
Reviewed 14 January 2014

We have just returned from our 3 night Winter Weekend break at the Palace Hotel and for the first time ever I felt that I should leave a hotel review because we were so impressed. I think that if this hotel has a mission statement it must be to "exceed customer expectations". All the little touches like coffee/ tea on...

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19Thank swpsdp
General M, Manager at The Palace, responded to this review

May I thank you for such overwhelming feedback about the Palace. I am pleased you were so impressed with the hotel that you had to leave your first review ever. We do strive to exceed expectations and our focus is on customer satisfaction. I am so delighted you found "all the little touches" welcoming, I am proud you found the...

Wales
Reviewed 13 January 2014

My wife & I have stayed at the Palace Hotel 8 times since April 2009 (6 times on a coach holiday & twice by car), we have stayed in all room types from the standard to the executive (Which we book when we go by car). The standard rooms are smaller than the other rooms & without sea views, but...

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13Thank Brian E
General M, Manager at The Palace, responded to this review

Thank you very much for taking time to post such warm review about the Palace Hotel. The company's objective is to provide an exceptional, professional and friendly service and I am pleased this shines through, as you had chosen the Palace 8 times to be your holiday destination. I am delighted you found all the bedrooms to be well kept...

Swansea, United Kingdom
Reviewed 12 January 2014

This is the 3rd time my wife and i have stayed at the Palace and again we had a brilliant time, the staff were outstanding particulary in the dining room, they were extremely efficient and friendly, also the cleaning were thorough and really friendly. We hope to return again in the future, Thank you Palace for a smashing stay.

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8Thank geoned57
General M, Manager at The Palace, responded to this review

Good Evening I am most grateful for your outstanding review of your recent stay at the Palace. I am pleased to hear you refer to your stay as "briliant" and your comments about the staff, especially in the dining room, are most welcome. I will certainly pass your praise to the restaurant and housekeeping teams as i am positive they...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Laundry Service

Additional Information about The Palace

Address: The Palace Esplanade Road, Paignton TQ4 6BJ, England
Region: United Kingdom > England > Devon > English Riviera > Paignton
Price Range: £93 - £140 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Palace 3*
Number of rooms: 55
Reservation Options:
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Also Known As:
The Palace Hotel Paignton
The Palace Paignton, Devon
Hotel Style:
#3 Romantic Hotel in Paignton
#8 Family Hotel in Paignton
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Questions & Answers

Here's what travellers have asked, with answers from The Palace staff and other travellers.
4 questions
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Kettering, United Kingdom
Cambridge, United Kingdom
over a year ago
Torquay, United Kingdom
over a year ago

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Questions? Get answers from The Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a standard room which we were really happy with”
 of 5 bubbles ettenna777, 7 Mar 2017 | Read review
“single rooms are very small and executive rooms are large”
 of 5 bubbles MikeCain, 3 Mar 2017 | Read review
“High floor at the front of the hotel have wonderful sea views”
 of 5 bubbles Taff965, 25 Feb 2017 | Read review
“Book a standard room unless you want a Sea view which is extra”
  • View from front if hotel entrance
  • View from front of hotel entrance
 of 5 bubbles 54peterh54, 17 Feb 2017 | Read review
“Check if you are a single traveller as I had a 'Club' room which was still quite small with the bed pushed up against the wall.”
 of 5 bubbles 998jeana, 15 Feb 2017 | Read review
5 of 5