The Empress Hotel
Central Promenade, Douglas IM2 4RA
Lowest prices for your stay
Lock in the lowest price from these sites
Expedia.comUS$105
Hotels.comUS$105
TripadvisorUS$105
Priceline
eDreams
AlgotelsUS$107
View all 16 deals
Payments made by partners impact the order of prices displayed. Room types may vary.
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Full view
View all photos (484)484
Room & Suite (161)
Dining (56)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#18 of 166 hotels in Isle of Man
Location
Cleanliness
Service
Value
Travellers' Choice
The Empress Hotel offers four star comfort and has 104 refurbished bedrooms of which there are a number of Executive Sea View rooms and a fantastic top floor Penthouse overlooking the whole of Douglas Bay. All of the remaining Classic single, double and twin bedrooms are fully equipped with the comforts of home. For dining, we have The Brasserie Restaurant offering an a la carte selection of carefully prepared dishes by our expert team of chefs and this is located by reception. Alongside the restaurant is the Piano Bar which is open from 11am until late with our resident pianist playing up to 4 days a week and Sky/BT Sports also available for Sports fans. The hotel has a small gym, sauna and steam room for residents only use at a small fee payable to Spa Lite, a new partner who operate the beauty and leisure facilities.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free public parking nearby
Free High Speed Internet (WiFi)
Free breakfast
Beach
Hiking
Highchairs available
Taxi service
Business Centre with Internet Access
Wifi
Bar / lounge
Restaurant
Breakfast buffet
Breakfast in the room
Special diet menus
Evening entertainment
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
Shared lounge / TV area
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Blackout curtains
Desk
Room service
Telephone
Wardrobe / wardrobe
Electric kettle
Cable / satellite TV
Bath / shower
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
Show more
Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Ocean View
Languages Spoken
English, Bulgarian, Polish
Location
71Somewhat walkable
Grade: 71 out of 100
77Restaurantswithin 0.75 miles
13Attractionswithin 0.75 miles
Central Promenade, Douglas IM2 4RA
Getting there
Car HireSee all Douglas car hire
1239Reviews20Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
- 476
- 442
- 204
- 68
- 49
Time of year
Traveller type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
Amazing staff, extremely helpful. My husband fell outside the hotel and broke his pelvis in 3 places and spent 13 days in Noble Hospital. As a result I stayed behind when our coach returned home. One member of staff helped me book a flight home after I was scammed. I was made to feel special by the staff, asking me how my husband was and how I was managing. Cleaners moved my luggage to different rooms when I had to change, extremely pleased as I wasn't relishing doing that on my own. Special thanks to bar staff who kept me going, also reception, waiters/waitresses, chefs and cleaners. Delicious food.Couldn't have had better service anywhere. Would definitely recommend this hotel. Huge thanks to everyone x
Read more
Date of stay: October 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: Bar food delicious and good value
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
A well maintained and friendly hotel, well situated centrally on Douglas Promenade and just a short walk from the city centre Good ramped alternative access and elevators to cater for disabled guests and visitors. However, lighting could be improved between the entrance door and the door to the lift corridor. Well equipped rooms - we paid slightly more for a sea view - rooms cleaned daily. Would have liked some more coffee/ milk/ biscuits in the room ( although I am sure we could have got this from reception if we asked) Food in the restaurant and bar was of good quality and reasonably priced. Friendly atmosphere in the bar and restaurant Self service breakfast was well managed and breakfast was ofvgood quality and plenty of variety - both cooked and continental. Breakfast room is clean and spacious, however the decor is a bit dated compared to the rest of the hotel. All staff were friendly and efficient.…
Read more
Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Very noisy full of contractors who get up at 6am. The walls are plywood and the showers sound like helicopters taking off in the room next door. When I complained the maintenance man listened to the noise and walked away. Reception told me noise was to be expected as it is an old Victorian building. No apology or sign of management taking responsibility. Horrible hotel
Read more
Date of stay: November 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: Don’t expect to get much sleep. The breakfast is good and the breakfast staff are lovely but...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Lovely hotel.Beautiful entrance.Clean and comfy room.Comfy beds and pillows.We had a triple and it was great.Breakfast and Sunday lunch very tasty.Central location.Lovely bar. Only critique is that the hair dryer is stuck to the wall in the bathroom and very slow and hot!
Read more
Date of stay: November 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: Bring your own hair dryer
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Just perfect, staff friendly, feels like going home every time we stay, spotlessly clean and breakfast very good.Would highly recommend to anyone wishing for a nice relaxing holiday or a few days break
Read more
Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Parking if have car can be limited
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
The Empress has great location on promenade. Staff friendly in all areas. Room was sea facing and very clean. Very good selection for breakfast hot and cold and also extras to order on request. Nice piano bar with hot food available. Bus stop handy if using public transport which is amazing on the island. Would definitely return to isle of man and The Empress Hotel..
Read more
Date of stay: October 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Think twice about hiring a car,the bus service Vannin is amazing and covers most of islands other...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Lovely clean hotel. Very conveniently positioned. Friendly staff. Great breakfast. Evening food selection also very good. The only reason I can't give it five stars is that it's not wheelchair accessible.
Read more
Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We have stayed at the Empress before several times and always met with a lovely smile at reception. Comfy bed and great breakfast. Nice relaxed feel at the bar area and great view over promenade. Loved our overnight stay and will definitely stay again.
Read more
Date of stay: October 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
First time on the Isle of Man and it didn’t disappoint, such a beautiful Island and the people are so lovely and friendly. The Empress Hotel where we stayed did not disappoint, we had sea view room, it was a lovely size, bathroom was big as well, the breakfast was amazing lots on offer, staff very attentive and friendly. Would definately stay again. Great value. Wonderful atmosphere. We ate at the piano bar and had room service for dinner and were more than happy with the meals and value.
Read more
Date of stay: October 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Excellent location, comfortable, spacious rooms, high ceilings, beautiful architecture. The rooms are tastefully done. Very clean. Staff couldnt do enough for us. Nothing was too much trouble. Very friendly, professional, accommodating and polite. We travelled with my elderly disabled father, who had additional needs and requirements. All were met and more. The food in the hotel restaurant is easy 5 star. The bar area is very pleasant. The pianist in the lobby is a pleasure to listen to. But the stars of the hotel are the staff. Every one of them. A shout out to Darinka, Victor, Magdalena and O'Riley! You made our stay extra pleasant, memorable and special. Also the beds are comfortable, all furniture nice and very functional, loads of storage space, everything up to standard. Although there is no hotel parking, there was plenty of available spaces close by. The breakfast is more than adecuate, you can try the local smoked kipper. Also the prices are more than acceptable, and we felt we get value for our money. If I have to be very picky: the continental option could include some cheese and perhaps some cold cuts. The colour of the walls in the corridors was not to my taste (shade of cold gray) and the carpet is nice pile, but if you push a wheelchair on it, you have to put a bit more effort. But this is really nit picking. We will gladly return! …
Read more
Date of stay: October 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
PRICE RANGE
US$80 - US$110 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
empress hotel douglas, empress hotel isle of man
LOCATION
United KingdomIsle of ManDouglas
NUMBER OF ROOMS
104
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingTHE EMPRESS HOTEL - Updated 2023 Reviews (Douglas)
Frequently Asked Questions about The Empress Hotel
What are some of the property amenities at The Empress Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at The Empress Hotel?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at The Empress Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Empress Hotel?
Yes, free public parking nearby is available to guests.
Are any cleaning services offered at The Empress Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does The Empress Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Empress Hotel?
The staff speaks multiple languages, including English, Polish, and Bulgarian.
Does The Empress Hotel have any great views?
Yes, guests often enjoy the harbour view available here.