We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Empress Hotel

Traveller (236)
Room & Suite (89)
Dining (54)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
The Empress Hotel offers three star comfort and has 104 refurbished bedrooms of which there are a number of Executive Sea View rooms and a fantastic top floor Penthouse overlooking the whole of Douglas Bay. All of the remaining Classic single, double and twin bedrooms are fully equipped with the comforts of home. For dining, we have The Brasserie Restaurant offering an a la carte selection of carefully prepared dishes by our expert team of chefs and this is located by reception. Alongside the restaurant is the Piano Bar which is open from 11am until late with our resident pianist playing up to 4 days a week and Sky/BT Sports also available for Sports fans. The hotel has a small gym, sauna and steam room for residents only use, along with our Beauty & Massage Suite operated by Eire Lavenna Beauty.
Read more
Property amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room service
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Banquet Room
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Non-smoking hotel
Public Wifi
Sauna
Show more
Room features
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Centrally Located
Mid-range
HOTEL CLASS

Location

Full view
68Somewhat walkable
Grade: 68 out of 100
52Restaurantswithin 0.75 miles
6Attractionswithin 0.75 miles
953Reviews
374Photos
13Q+A
100Room tips
Traveller rating
  • 319
  • 357
  • 179
  • 59
  • 39
Time of year
Traveller type
Language
  • More languages
  • Filter
  • English
Popular mentions
The staff are professional and friendly. The rooms are spotless, warm and a decent size. The breakfast is superb. The price is modest for this standard of hotel. Overlooking the bay and half a mile from the centre of Douglas, this hotel is of very good quality and value.
Read more
I go to the IoM every year for the Festival of Darts so I always book a hotel close to the venue. The Empress is a nice hotel. Rooms are a bit small, but I travel alone so that's okay. The Irish lady at the reception was awesome. Breakfast was okay too. Not a lot of variety.
Read more
Response from HEHotels, Manager at The Empress Hotel
Responded 5 days ago
Dear IQ170 Thanks for your recent review. We have just completed the refurbishment of all of the bedrooms and the Piano Bar, Lounge and Brasserie Restaurant to offer some of the best surroundings on the Island to relax and enjoy a meal or drink. Our ground floor breakfast room will hopefully be the next place we carry out an upgrade on at the end of this year, along with all bedroom corridoors and carpets to be replaced to complete the entire building upgrade over the last couple of winters. I hope that you can return next year to see the final part of our investment in the property and the improvement that will bring. Regards Neil Gray Business Manager
Read more
Stayed for 3 nights at the Empress Hotel and had an excellent stay. All the staff I met was very polite and helpful. The room was very clean and well equipped, together with a large flat screen TV with good selection of programs. It was however a bit on the small size so next
Read more
Response from HEHotels, Manager at The Empress Hotel
Responded 1 week ago
Dear lescooper22 Thanks for your great 5 star review following your recent stay. All of our bedrooms have now been fully refurbished and offer new televisions with the majority having 40-48 inch LED TV's and just a few smaller single rooms with 32" TV's. I am sure next time you stay, you can upgrade easily to either classic double rooms or seaview rooms to benefit from the larger television size and a more spacious bedroom. It's nice to hear the Piano Bar food was also enjoyed and good value, and I look forward to seeing you again next time. Regards Neil Gray Business Manager
Read more
Stayed here for 1 night. Room was clean & freshly decorated. A bit small, but it had a bed & a powerful shower, which is pretty much all I needed. I stayed in a room that had a view of another roof, so not great. Free wi-fi & decent breakfast. It’s about a 15 min walk along the
Read more
Response from HEHotels, Manager at The Empress Hotel
Responded 1 week ago
Dear RichardR458 Thanks for your feedback following your recent stay. All of the hotel bedrooms are a slightly different size and all of the seaview facing rooms are certainly larger, but there is a good selection of classic rooms too, to suit the needs of leisure and business guests alike. We also provide a very fast fibre WiFi connection throughout the Hotel and with our refurbished Piano Bar, Lounge and Conservatory provide a great place to relax over a meal or drink each day. I hope you are able to stay again and thank you for your comments. Regards Neil Gray Business Manager
Read more
Just returned from a long weekend having booked two rooms for a family celebration away. The rooms were lovely, beds were really comfy, food was delicious, and the staff were really friendly and really helpful. Made a really nice change to experience excellent customer service
Read more
Response from HEHotels, Manager at The Empress Hotel
Responded 1 week ago
Dear Lucycallisternelson Thanks so much for your 5 star review. Following our extensive refurbishment where all bedrooms, beds and public areas have been upgraded recently, I am glad you found the rooms and beds comfy and the food and staff great too. We look forward to welcoming you back again soon. Regards Neil Gray Business Manager
Read more
Previous
Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event RoomsFamily and Play Areas
Only good thing the view
ONLY GOOD THING THE VIEW
Photo provided by managementThe Empress Hotel
Classic Twin Room
Cables hanging down....not acceptable
PreviousNext
12345618
I do not see a problem they were very helpful on our visit we arrive very early and our luggage was held in reception for us.
0 votes
Show all answers
Do you have secure parking for motorcycles?
no
0 votes
Show all answers
I am almost sure that breakfast is served from 07:00 to 10:00. It is an excellent breakfast from traditional to continental.
0 votes
Show all answers
Hi Please call 01624 661155 so we can check availability but practice week still has a few rooms left, but the main week is now full. Thanks
0 votes
Show all answers
PreviousNext
123
"Room 609 had lovely sea-view, was large and light-filled."
"Wonderful promenade vista from living room window."
"Rooms at the front obviously have a sea view but the prom in the front is sometimes very busy so would stay at the back again very quiet"
"Rooms at the front of the hotel enjoy panoramic views of Douglas Bay"
"lovely views from the front sea facing rooms"
PreviousNext
12345620
PRICE RANGE
US$91 - US$149 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
empress hotel douglasempress hotel isle of man
LOCATION
United KingdomIsle of ManDouglas
NUMBER OF ROOMS
102
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing