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BEST WESTERN Palace Hotel & Casino

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BEST WESTERN Palace Hotel & Casino
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861 Reviews from our TripAdvisor Community

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Showing 850: English reviews
Reviewed 4 days ago NEWvia mobile

This is in my opinion one of the best hotels on the island. The front facing rooms with small balconies are excellent-spacious and clean.There is also a casino and bingo hall for entertainment. Food is excellent both in the Carvery style restaurant and the bar.Even the casino has a Chinese restaurant if you fancy something different.The rooms also offer room...

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Helpful?
Thank Luckykins
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Widnes, United Kingdom
Reviewed 5 days ago NEW

We were only here for one night (six of us over from 'across' for a family party) and while we didn't get use of the casino, gym, pool or restaurant - we still found the hotel to be more than adequate. The sea view rooms are clean and comfy with a TV, shower over the bath and a desk -...

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Helpful?
Thank 308carlyc
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Liverpool, United Kingdom
Reviewed 2 weeks ago

Come here every Easter with 30 plus others on a football tour. We always have a great time and the hotel is great & staff are fantastic. The rooms are great with the option of a sea view. The hotel has a couple of bars and also a casino and nightclub. A good night is always had. Close to the...

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Helpful?
Thank John G
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Mentmore, United Kingdom
Reviewed 2 weeks ago

Stayed here a few times on business, architecturally the building is an eyesore such a shame the previous beautiful Victorian building was pulled down. If you manage to get a room at the front the views and sounds are a delight to wake up to. Rooms have always been clean, if a little outdated. Nice little balcony great in the...

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Helpful?
Thank thetowers2016
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Waltham on the Wolds, United Kingdom
Reviewed 3 weeks ago

The hotel is well located on Douglas promenade. It has restaurants, a gym, and the only casino on the Isle of Man (IOM). I think there is also a swimming pool. I did not use any of these facilities. There is a pay and display car park at the rear of the hotel. It costs £4 per day. There is...

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Helpful?
Thank William Martin P
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

uk
Reviewed 4 weeks ago

Stayed in a twin room 16th 17th DEC 2016. Really clean warm loved every min. Smashed the casino £££ really enjoyable stay Breakfast was great along with the service. Could do with a little tuning up but other than that great

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Helpful?
Thank TheBadger69
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

cleethorpes
Reviewed 4 weeks ago via mobile

First the good nice sea view rooms pleasant staff good food.now the negatives.hotel dated and rather shabby externally public areas very unwelcoming carpets stained smelly and sticky feeling underfoot room was not available for check in until 4.0pm toilet very difficlt to flush and bath shower switch was broken could only fill bath with shower if these maintenance issues were...

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Helpful?
Thank CleethorpesGtfcfan
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Isle of Man, United Kingdom
Reviewed 15 December 2016

As locals, we usually dine in Paragon Restaurant, but this time just wanted an evening snack, so had a look at the bar menu and chose two BLT's and a pot of coffee for two. Total cost £17. Service was prompt, the BLT was three slices toasted, bacon slices lean and thick, with an unexpected fresh, honey-and-mustard dressed green salad...

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Helpful?
Thank freddo63
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Isle of Man, United Kingdom
Reviewed 10 December 2016

I am not reviewing the hotel , purely a Christmas function held in the hotel. Although the hotel exterior is very 1960's the function suites are pleasant enough and adequate in size. I have previously attended functions here and was looking forward to a sumptuous banquet, and it more than lived up to expectations. A wide choice of starters, fresh...

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Helpful?
Thank DaveManx
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Nottingham, United Kingdom
Reviewed 8 December 2016

First of all let me say that the staff were super accommodating and extremely helpful but what lets the hotel down is that it looks and feels very dated indeed and somewhat dingy. We stayed in a sea view double for our first night and it benefitted from a larger double bed and bathroom. Our 2nd night was in a...

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Helpful?
Thank kikki21
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Pool
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Situated in the heart of Douglas, the Island's capital, BEST WESTERN Palace Hotel and Casino is the Island's leading entertainment and leisure complex combining a quality 4-star hotel with the Island's only licensed Casino and nightclub, a Bingo and Slots lounge, health club, bars and restaurants and a two-screen cinema. During the weekend guests can enjoy a lively and dynamic atmosphere. This is the place to be if you want a quality hotel, a convenient location and entertainment on your doorstep! The hotel provides parking onsite, nominal charges apply. ... more   less 

Additional Information about BEST WESTERN Palace Hotel & Casino

Address: Central Promenade, Douglas IM2 4NA
Region: United Kingdom > Isle of Man > Douglas
Price Range: £53 - £85 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Palace Hotel & Casino 4*
Number of rooms: 133
Reservation Options:
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Also Known As:
Best Western Palace Hotel And Casino
Best Western Palace Hotel Douglas
Hilton Hotel Douglas
Hilton International Douglas
Hilton Douglas
Douglas Hilton
BEST WESTERN Palace Hotel & Casino Isle Of Man/Douglas
Hotel Style:
#2 On the Beach Hotel in Douglas
#2 Luxury Hotel in Douglas
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Palace Hotel & Casino staff and other travellers.
6 questions
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Barrow in Furness
Burnley, England, United Kingdom
over a year ago
Halifax, United Kingdom
12 days ago
Coniston, United Kingdom
over a year ago

See all questions (6)

Questions? Get answers from BEST WESTERN Palace Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sea view rooms on the 3rd or 4th floor have the best views”
  • View from room 319
  • View from room 319
  • Villa Marina Gardens (a 5 minute walk from the hotel)
  • Panoramic photo
  • Villa Marina Gardens (a 5 minute walk from the hotel)
 of 5 bubbles 308carlyc, 16 Jan 2017 | Read review
“Sea view is ideal”
 of 5 bubbles JohnnyG9142, 6 Jan 2017 | Read review
“Avoid the rear of the building, lovely sea views to front.”
 of 5 bubbles thetowers2016, 1 Jan 2017 | Read review
“Check that the room has a sea view if this is important to you.”
 of 5 bubbles WilliamMartinP, 29 Dec 2016 | Read review
“Go for a sea view room”
 of 5 bubbles CAMERONS719, 5 Dec 2016 | Read review
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