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Best Western Palace Hotel & Casino

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Traveller (344)
Room & Suite (170)
Dining (36)

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About

#13 of 15 hotels in Douglas
Location
Cleanliness
Service
Value
Situated in the heart of Douglas, the Island's capital, Best Western Palace Hotel and Casino is the Island's leading entertainment and leisure complex combining a quality 4-star hotel with the Island's only licensed Casino and nightclub, a Bingo and Slots lounge, health club, bars and restaurants and a two-screen cinema. During the weekend guests can enjoy a lively and dynamic atmosphere. This is the place to be if you want a quality hotel, a convenient location and entertainment on your doorstep! The hotel provides parking onsite, nominal charges apply.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Casino and Gambling
Taxi service
Wifi
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast buffet
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Steam room
Baggage storage
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Ocean View
Great View
Languages Spoken
English
Hotel links
Special Offer:Lowest Price When You Book Direct! CLICK HERE to view
1,598Review28Q+A100Room tips

Reviews
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Steve5839 wrote a review Yesterday
Manchester, United Kingdom808 contributions328 helpful votes
I booked the hotel as there was a large group going, read the reviews and was not sure what to expect, it was not as bad as I expected, but not the best I have stopped in. Good point about the breakfast: a good old-fashioned fry-up. Points for improvement: the decor is a little tired, generally grubby, stale smell, the wifi kept dropping out, staff quality, room lighting, shower (on the bath), bar serving times, 3 day towel change as standard unless you ask for shorter, poor selection of TV channels, heating did not work, noise from the road, and the coffee at breakfast was beyond description. It is also a bit out of town, about 1500 m/mile. Would I stop here again? Well, probably not, but it is cheap.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Grumlegoat wrote a review Dec 2023
Prestatyn, United Kingdom33 contributions11 helpful votes
Hotel's Favourite
The reception is quite dated but the room was very adequate, clean, spacious, sea view, ample coffee tray. No issues. The restaurant staff were very professional and friendly. The pool and gym was also very clean and lots of gym equipment and weights available.
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Review collected in partnership with Best Western
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Best Western Palace Hotel & Casino
Responded 17 Dec 2023
Dear Guest Thank you for taking the time to leave a review. We are pleased that you enjoyed your stay with us. Again, thank you and we hope that you will stay with us again in the near future. Kindest regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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David P wrote a review 17 Mar
Lytham St Anne's, United Kingdom22 contributions13 helpful votes
I brought my wife here for two nights and I’m glad I chose this hotel. Our sea view room was lovely and the staff were always friendly and attentive. We were happy with the buffet breakfast with all items tasty and kept at just the right temperature. Alternative breakfast choices were available as special orders from the menu. We liked the layout of this hotel and we were very intrigued by its impressive heritage. The island’s only casino is currently based here and was originally opened by “James Bond” himself, Sean Connery. It’s fair to say that the hotel would definitely benefit from being refreshed and having some renovation. However some has already taken place and I believe further enhancement plans are in the pipeline. We very much enjoyed our time at this well located, charming hotel. We’d definitely come back here without any hesitation.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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TrevGB wrote a review 11 Mar
Isle Of Man, United Kingdom18 contributions24 helpful votes
Happy long-serving staff make every interaction a pleasant experience. Hotel public areas still quite brown and depressing. But money being spent with a new lounge/dining/bar area, sauna, and spin dryer (in pool changing rooms). Food quality very good. No rush at meal times and bar food of good quality served all day. Room very clean with comfy mattress and pillows. So, yes, dated in areas but investment happening and long may that continue.
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Review collected in partnership with Best Western
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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💘 wrote a review 1 Mar
Wales, United Kingdom122 contributions48 helpful votes
We stayed here for 2 nights (a Friday and a Saturday) with our little girl. Prior to our stay we had to change our room (due to us adding our little girl on to our stay) and the service I recieved over the phone was very helpful and efficient. I had emailed the hotel to let them know we were landing early and if there was a chance for an early check in (I was doubtful) but when we arrived and checked in we was informed that our room was ready! That really gave us a fantastic start to our stay. Our room was a deluxe double and had the most stunning views from our large window. The room was spacious, clean, had a massive comfy bed and a good selection for hot drinks. We needed the sofa bed making up for our little girl so as we were leaving to start exploring I mentioned to the girl on reception and she said she would arrange it straight away, I also enquired about a fridge to keep my little girls milk in and by the time we had got back from our walk the bed was made and a fridge was in the room! Fantastic service!! The hotel itself was great, we found our way around and all the staff we passed said hi. It offers a lot in terms of entertainment; swimming, cinema, bingo and a casino. The cleaners are fantastic and funny, always made a fuss of our little girl which was nice! We took full advantage of the swimming pool which was perfect and the staff there are great. My partner popped down to the casino for 20 minutes while I was getting my little girl to sleep and he said how much he enjoyed himself. He was given vouchers when we checked in which was a nice touch and something different for him. The location of the hotel is perfect, so many lovely local bars and shops and the beach right on its door step. We hopped on a bus to the next village, which runs regularly and stops right outside the hotel. I have reviewed the restaurant separately, but in short, it was fantastic; both the staff and the food for breakfast and dinner, not forgetting the lovely views! My only tiny and very tiny niggle was that we added and paid for a late check out the morning before our departure, and at first they tried to charge us for another night even though we only wanted to check out at 1:30 and was eventually charged £20 even though it is advertised as £15 on their website. Unfortunately when we went to our room on check out day (after normal check out time) our card didnt work and we had to go and find a cleaner to open our room to save having to go all the way down to reception. It perhaps would’ve been nice when checking out to be asked how our stay was also, as I was ready to tell them just how much we have enjoyed it. However, this hotel is nothing short of fantastic. It offers great value for money, friendly staff, brilliant food, clean spacious rooms, excellent facilities and ideal location. Thank you Palace hotel and casino for a wonderful stay and we really cannot wait to be back, and we’re bringing more with us next time!
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Pete wrote a review Feb 2024
2 contributions
very pleasant stay, hotel clean and tidy with very pleasant staff. breakfast had a good variety and was hot with nice views of the bay pool and steam room nice but disappointed jacuzzi not working bar area was pleasant with late bar in Casino would recommend this hotel
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Best Western Palace Hotel & Casino
Responded 3 weeks ago
I’m glad to hear you enjoyed your stay and we really appreciate your positive feedback. Your business is very important to us, and we value all guest feedback; by telling us what you liked about your stay and how we can improve, you are helping us deliver a better guest experience. We will have a brand new jacuzzi shortly. We hope you will come back to see us again soon. Thank you again for taking your time to leave a review. Yours sincerely
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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djbalex1 wrote a review Feb 2024
leicestershire4 contributions2 helpful votes
+1
Stayed between the 10 - 15 Feb. Hotel did not notify that the Jacuzzi & Sauna were not available. Some navigation needed to access the pool, due to work being carried out. The hotel needs some upgrading to support it being a 4*hotel. In our room, the carpet was worn, cigarette burns to the window board, stains on the curtains! Bedside unit broken. Windows dirty. Basic house keeping / Maintenance required. Good seafront location, loved the steam room. The Weight room is small, but usable. Nice pool. Could overall be a lot better. Shame really.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: To address any issues at the time, best to book direct with the hotel. Ask to confirm facilities...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Best Western Palace Hotel & Casino
Responded 3 weeks ago
I’m glad to hear you enjoyed your stay and we really appreciate your positive feedback. Your business is very important to us, and we value all guest feedback; by telling us what you liked about your stay and how we can improve, you are helping us deliver a better guest experience. The 2 new sauna's are up and running and a brand new Jacuzzi is been purpose built for us now and will be installed as soon as possible. We hope you will come back to see us again soon. Thank you again for taking your time to leave a review. Yours sincerely
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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diane t wrote a review Jan 2024
2 contributions1 helpful vote
horrible hotel, horrible breakfast, cheap sausages, boiled mushrooms .room was small our room looked out over the back of the hotel and the room stunk of cooking as we were above the restaurant. best western get your act together and do the place up
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Best Western Palace Hotel & Casino
Responded 3 weeks ago
Dear Guest Thank you for taking the time to leave a review. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future Again, thank you for the review.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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infoG5575LR wrote a review Jan 2024
1 contribution
The staff were friendly and helpful but the overall feel of the building was that it needs refurbishing and updating. Food was fine but probably won't stay here again and wouldn't recommend staying here either.
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Review collected in partnership with Best Western
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from General Manager, General Manager at Best Western Palace Hotel & Casino
Responded 3 weeks ago
Thank you for your feed back, We are refurbishing some of the room but it is a slow process. We hope you will come back to see us again soon. Thank you again for taking your time to leave a review. Yours sincerely
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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marie h wrote a review Jan 2024
1 contribution1 helpful vote
Room 418 Toilet does not flush ! Views include 3 industrial style refrigerators which purr all night and rev up every hour ! Breakfast? Have eaten better hospital food !!! Trip advisor please do not recommend ! This hotel is an insult to paying costumers ! Beware
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Trip advisor beware of this hotel. It is a horror !!!starting with the toilet ! Broken will...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from General Manager, General Manager at Best Western Palace Hotel & Casino
Responded 3 weeks ago
Dear Guest Thank you for taking the time to leave a review. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future Again, thank you for the review.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£61 - £78 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western palace hotel and casino, best western palace hotel douglas, hilton hotel douglas, hilton international douglas, hilton douglas, douglas hilton
LOCATION
United KingdomIsle of ManDouglas
NUMBER OF ROOMS
133
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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BEST WESTERN PALACE HOTEL & CASINO - Updated 2024 (Douglas)

Frequently Asked Questions about Best Western Palace Hotel & Casino
Which popular attractions are close to Best Western Palace Hotel & Casino?
Nearby attractions include Manx Museum (0.7 miles), Gaiety Theatre (0.6 miles), and Villa marina (0.5 miles).
What are some of the property amenities at Best Western Palace Hotel & Casino?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Best Western Palace Hotel & Casino?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Best Western Palace Hotel & Casino?
Yes, parking is available to guests.
What are some restaurants close to Best Western Palace Hotel & Casino?
Conveniently located restaurants include Aura Bar & Bistro, Flavours Indian Cuisine, and The Tea Junction.
Are there opportunities to exercise at Best Western Palace Hotel & Casino?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Best Western Palace Hotel & Casino?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western Palace Hotel & Casino offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Best Western Palace Hotel & Casino?
Many travellers enjoy visiting St Trinian's Church (4.7 miles).
Does Best Western Palace Hotel & Casino have any great views?
Yes, guests often enjoy the harbour view available here.
Is Best Western Palace Hotel & Casino accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.