We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Best Western Palace Hotel & Casino

Save
Traveller (170)
Room & Suite (81)
Dining (30)
Ratings and reviews
  • Excellent20%
  • Very good36%
  • Average28%
  • Poor10%
  • Terrible6%
Travellers talk about
“sea view”(148 reviews)
“small balcony”(26 reviews)
View all reviews
What's included
Free Wifi
Parking
Breakfast Buffet
Beachfront
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
Fitness centre
Multilingual Staff
Spa
Wheelchair access
4 Star Hotel
Situated in the heart of Douglas, the Island's capital, BEST WESTERN Palace Hotel and Casino is the Island's leading entertainment and leisure complex combining a quality 4-star hotel with the Island's only licensed Casino and nightclub, a Bingo and Slots lounge, health club, bars and...
View all hotel information
Location and contact
Central Promenade, Douglas IM2 4NA
8.4 miles to Ronaldsway Airport
51 restaurants are within a 1 mile radius
View nearby attractions and restaurants
{"containerClass":null,"containerAttributes":null,"widget":{"template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"name":"ibex_photo_carousel"},"scriptFlags":null}
Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 7 partner sites to see rooms from US$93.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Douglas hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "2c3855b9290b43cda893596e12550891", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":192893,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[78349916],"additionalContentIds":[],"pollCount":0,"checkin":{"day":29,"month":7,"year":2018},"checkout":{"day":30,"month":7,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":93,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"2c3855b9290b43cda893596e12550891","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":98,"lowestMetaPrice":93,"additionalPartner":false,"highestMetaPriceDisplay":98,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":98,"lowestMetaPrice":93,"highestMetaPriceDisplay":98,"hotelName":"Best Western Palace Hotel & Casino","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":true,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjJjMzg1NWI5MjkwYjQzY2RhODkzNTk2ZTEyNTUwODkxIiwiQUlLIjoiZmI0NjA0MzIxZWE1NDdhOTg5ZWZhZjFjNDc5ODQyYWYifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "29/07/2018", "checkOut": "30/07/2018", "lowestPrice": "US$93", "hasDates": true, "hacComplete": false, "contentIdMappings": {"78349916":"PricelineIB"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"},"name":"ibex_room_grid_responsive"},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{},"name":"ibex_mismatch_message"},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"},"name":"ibex_room_grid_row_responsive"},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (1,123)
Filter reviews
1,111 results
Traveller rating
225
386
318
111
71
Traveller type
Time of year
LanguageEnglish
More languages
225
386
318
111
71
Show reviews that mention
All reviewsparagon restaurantsea viewsmall balconyisle of mansea frontpoached eggsplenty of choicedouglas baykippersgood nights sleepshort breakbit datedrestaurant staffenjoyable staybuffet stylebar foodbed and breakfast
FilterEnglish
Updating list...
1 - 5 of 1,111 reviews
Reviewed yesterday

Just want to say a huge thank you to Katie Bradshaw and her fantastic team for making the evening such a success. The food was amazing and as always all staff were extremely approachable and efficient - nothing was too much trouble. Great Team, great...More

Thank C6846IOnic
Reviewed yesterday via mobile

This was the second Manx MSA Ball that was held at the Best Western Palace Hotel and once again we have nothing but praise for the way our function went. All details of our requests were followed and the staff were very obliging when any...More

Thank hildawent
Reviewed 2 days ago

When arriving in Douglas,the hotel stands out due to the building being in the middle of the beautiful Victorian buildings. We took the bus from the airport so entered through the entrance from the promenade and it was not welcoming due to being very dark....More

Thank motherbirde
Reviewed 2 days ago via mobile

Just returned from a family holiday during which we stayed at The Best Western. The rooms where excellent very clean and well kept. We had a lovely sea view and we found no request to small. All the staff were very friendly and most helpful....More

Thank squashy1972
Reviewed 5 days ago via mobile

Stayed here for 2 nights in a suite. Rooms clean and well equipped with drink making facilities, bottles of water and wine. Beds were comfy with a sea view. Restaurant served a great breakfast with kippers and poached eggs to be ordered when you are...More

Thank arlsdarls
Response from PalaceHotelManager, Manager at Best Western Palace Hotel & CasinoResponded 4 days ago

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the...More

View more reviews
About
Description
Situated in the heart of Douglas, the Island's capital, BEST WESTERN Palace Hotel and Casino is the Island's leading entertainment and leisure complex combining a quality 4-star hotel with the Island's ...More only licensed Casino and nightclub, a Bingo and Slots lounge, health club, bars and restaurants and a two-screen cinema. During the weekend guests can enjoy a lively and dynamic atmosphere. This is the place to be if you want a quality hotel, a convenient location and entertainment on your doorstep! The hotel provides parking onsite, nominal charges apply. Less
Hotel class
Hotel class
Hotel Style
On the Beach
,
Luxury
Room types
Suites, Non-Smoking Rooms
Hotel Amenities
HOTEL FEATURES
Room Service
Fitness Centre with Gym / Workout Room
Beachfront
Free High Speed Internet (WiFi)
Bar/Lounge
Pool
Restaurant
Spa
Banquet Room
Business Centre with Internet Access
Casino and Gambling
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Free Parking
Breakfast included
Hotel Style
On the Beach
,
Luxury
Room types
Suites, Non-Smoking Rooms
Hotel class
Hotel Style
On the Beach
,
Luxury
Room types
Suites, Non-Smoking Rooms
Hotel class
Hotel class
Hotel Style
On the Beach
,
Luxury
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (170)
Room & Suite (81)
Dining (30)
Pool & Beach (8)
Business Centre & Event Rooms (11)
Questions & Answers
Ask a question
Pam2811
5 May 2018|
AnswerShow all 5 answers
Response from johnhU7405JZ | Reviewed this property |
In the bath mate
0
Votes
pinkval_8
3 April 2018|
AnswerShow all 6 answers
Response from Chris N | Reviewed this property |
I don,t think they have a shuttle bus and taxi fare depends where you want to be collected Ferry or airport . About £ 4.50 from sea terminal and £19 airport
0
Votes
pinkval_8
3 April 2018|
AnswerShow all 3 answers
Response from Caymanmikey | Reviewed this property |
I wouldn't stop here unless you are desparate or skint. It's just awful, awful and oh yes, awful!.
1
Vote
Room Tips
"Ask for a front sea view room"
Read review
"Ask for a room at the front and don't pay extra for it."
Read review
"I am led to believe that all premier rooms overlook seafront."
Read review
"If possible get a room overlooking the promenade"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing