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Best Western Palace Hotel & Casino

Traveller (208)
Room & Suite (105)
Dining (27)

About

Location
Cleanliness
Service
Value
Situated in the heart of Douglas, the Island's capital, Best Western Palace Hotel and Casino is the Island's leading entertainment and leisure complex combining a quality 4-star hotel with the Island's only licensed Casino and nightclub, a Bingo and Slots lounge, health club, bars and restaurants and a two-screen cinema. During the weekend guests can enjoy a lively and dynamic atmosphere. This is the place to be if you want a quality hotel, a convenient location and entertainment on your doorstep! The hotel provides parking onsite, nominal charges apply.
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Property amenities
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Pool
Restaurant
Spa
Banquet Room
Business Centre with Internet Access
Casino and Gambling
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Public Wifi
Wheelchair access
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Room features
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Marina View
Great View
HOTEL CLASS

Location

Full view
63Somewhat walkable
Grade: 63 out of 100
32Restaurantswithin 0.75 miles
3Attractionswithin 0.75 miles
1,202Reviews
292Photos
20Q+A
100Room tips
Traveller rating
  • 255
  • 412
  • 339
  • 115
  • 81
Time of year
Traveller type
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  • English
Popular mentions
So as the title says my wife brought to the isle of man as a surprise. We traveled to the hotel by taxi which was not to expensive at £20. We got to reception and were greeted by mark who is very friendly and being from mersey side would not expect anything less he had us
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We stayed here weekend of 8th February for a Great family celebration. We had a warm welcome and Mark on reception was very knowledgeable and friendly. Our room was clean and warm and we had a lovely view. The bar staff were extremely helpful and friendly especially Tom & Maik.
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Lovely sea view,room was good well stocked tea coffee etc,bed dreadful springs gone,windows had blown,bathroom too small,evening meal buffet ,starter ok,main meal,ok,potatoes not roasted and hard,desert ok,very rude liverpuddlian, man serving main meal,other dining staff
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Stayed recently for 3 nights with work. The hotel could do with a little revamp to say the least but it's clean. The rooms are spacious and lots of facilities at the hotel. You get a free drinks voucher when you check in but this must be redeemed in the casino.
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Response from PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino
Responded 6 days ago
Dear Guest, Thank you for taking the time to leave a review, We take notice of all feed back which helps us improve for guest in the future. Again thank you for leaving a review and we hope that you will stay with us again in the future. Regards
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We regularly visit the Isle of Man throughout the year on business. We have stayed at “the palace” several times now, and has each time failed to disappoint. Reading some of the negative reviews I feel that most are overly harsh and come from people with obsurd expectations, as
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Response from PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino
Responded 6 days ago
Dear Guest, Thank you for taking the time to leave a review. I am pleased that you have been enjoying your stays with us. I will pass on all of the lovely comments to the relevant departments. I will of course now go and find the plug that is wonky and get maintenance to do something with it because once i see it, it will annoy me. Again thank you for taking the time to leave a review and if you ever need anything during your stay just ask for the duty manager or my self Gareth, general manger. Kind Regards
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Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event RoomsFamily and Play Areas
Photo provided by managementBest Western Palace Hotel & Casino
Paragon Restaurant at the Palace Hotel & Casino
Photo provided by managementBest Western Palace Hotel & Casino
Guest Room
Beach
Small bathroom
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12345621
Yes , really nice relaxing pool with jacuzzi etc
1 vote
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Yes
1 vote
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If you are staying at the hotel, you will be equipped with a drink gift card to spend at the casino and allowed entry to play. I don't know what "non hotel patron guests" would have to do.
1 vote
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No but the bus from the airport stops directly opposite the hotel.
1 vote
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1234
"Worth paying 10 pound extra for sea view,although windows were blown ,"
"Get a sea view room"
"Get a room with a sea view."
"Go for the sea view rooms - definitey worth the higher price"
"sea view rooms worth the extra"
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12345620
PRICE RANGE
US$73 - US$136 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western palace hotel and casinobest western palace hotel douglashilton hotel douglashilton international douglashilton douglasdouglas hilton
LOCATION
United KingdomIsle of ManDouglas
NUMBER OF ROOMS
133
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