About

4.5

Excellent

626 reviews

#8 of 166 hotels in Isle of Man

Location

Cleanliness

Service

Value

Travellers' Choice

Blending the style & elegance of a Victorian property with all the modern facilities expected by the 21st century traveller, the Welbeck Hotel, Restaurant and Apartments is perfect for leisure and business.

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Property amenities

Free public parking nearby

Free High Speed Internet (WiFi)

Bar / lounge

Children Activities (Kid / Family Friendly)

Baggage storage

Currency exchange

Dry cleaning

Laundry service

Street parking

Wifi

Restaurant

Breakfast available

Breakfast buffet

Complimentary Instant Coffee

Kids' meals

Newspaper

Non-smoking hotel

Outdoor furniture

Ironing service

Shoeshine

Room features

Room service

Safe

Telephone

Bottled water

Iron

Refrigerator

Flatscreen TV

Hair dryer

Wake-up service / alarm clock

Room types

Non-smoking rooms

Suites

Family rooms

Good to know

HOTEL CLASS

HOTEL STYLE

Charming

Family

Languages Spoken

English, Polish, Thai

Location

66Somewhat walkable

Grade: 66 out of 100

55Restaurantswithin 0.75 miles

7Attractionswithin 0.75 miles

13 Mona Drive Off Central Promenade, Douglas IM2 4LF

Getting there

Ronaldsway Airport8 miSee all flights

Car HireSee all Douglas car hire

See all nearby hotels

Nearby restaurants

Aura Bar & Bistro

181 reviews

8 minIndian

Flavours Indian Cuisine

See all nearby restaurants

Nearby attractions

Manx Museum

1,030 reviews

12 minSpeciality Museums

See all nearby attractions

626Reviews16Q+A100Room tips

Reviews
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Pete P wrote a review Oct 2023

2 contributions

Bikers, middle-aged men, or just us... not welcome

I am so sorry to have written this review. However, what a dreadful stay. We visit the Isle of Man each year and love the people, the island, and the locals' hospitality, that was until..... Our 3rd stay at the Wellbeck, all previous visits having been fine.... This time, a party of 9 of us arrived to do some motorcycling (I'm probably the youngest at 54 so not exactly he'll raisers). Day 1, they had no record of our booking, despite having paid in advance and having a booking reference. Too be fair they made space for us in their, very tired and rather musty smelling apartments ( I let it go that 3 if the group were on pull out beds, despite having paid full price, the same as every other, non-biker...bear with...you will see where this is going). Fast forward to night 4, and we reserve a table in the restaurant, ordered beef stew and dumplings, the waiter/duty manager placed down (and 5 other, beef stew and dumplings). When I complained that there were no dumplings, he said that they had run out....dishonest? (you can decide) ...Sorry, also forgot to mention that the food order was wrong, which he reprimanded a young lady (15 at a guess) in public ..Nice man. Anyway, and going to try to keep brief but deserts were the same story....sticky toffee pudding with custard please...20 mins later...no custard (at least this time didn't try to pass it off and hope that we didn't notice). Finally as we left the restaurant to take our drinks to the lounge asked "what's happening with this bill". So whilst sitting in the lounge, said chap, leaves a completely incomprehensible bill on the table and did not return again all evening (we think that the beef stew without dumplings may have been £15.95, but who knows) in order for us to request a breakdown. As it stands, and readers may note from the time of this review, we have retreated back to our rooms without paying the bill (which we fully intend to pay in the morning, subject to clarification). My point of posting such a negative review is that I genuinely feel that we have been discriminated against and received a different service than other clients within the hotel. Needless to say, we will not be visiting again.…

Date of stay: October 2023Trip type: Travelled with friends

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Response from Michael George, General Manager at The Welbeck Hotel

Responded 15 Oct 2023

Dear Pete, Well there are a few apologies to make here but it is very obvious that this review is posted in the immediate aftermath what doesn't sound like our the usual experience we provide and parts of it are not quite accurate. I apologise that due to a clerical error (We do make an occasional mistake) your booking was not entered correctly on our chart and we had you down to come on Sunday. Therefore, two of your rooms were upgraded into our newly re-furnished apartments/suites with brand new bathrooms. I am sorry that we didn't offer to make the super-king double bed into twin beds but many of our guests this year have said how comfortable the new sofa beds are and we mistakenly assumed that you would prefer a bed in each room rather than sleep together in the same room. In fact, only one of your party was put into this type of bed, the other one chose it over a single in the bedroom with his companion. The other five members of your group were put into a twin and a family unit as booked. Quite a large part of business relies on the patronage of middle aged men on motorbikes, cycles, in cars, train lovers etc., so there is no way that we would deliberately discriminate against you or any other sections of our wide of guests. I'm obviously very disappointed that your meal didn't go as smoothly as we would have liked, though in defence of my staff, they were approaching the end of a very busy evening. It is clear that it wasn't handled correctly at the time. It looks like some further customer service training will be appropriate. Again, I apologise for this, just as I did yesterday morning when I came to see you in person. It is a pity but I hope with time passing, you will reconsider, as we do not wish to lose you as customers and it would appear that this one incident has negatively coloured what what had been a very enjoyable long weekend. Best regards Michael

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

J.Sharp wrote a review Oct 2023

3 contributions3 helpful votes

Excellent meal

We were looking for a place to eat and asked if the hotel restaurant was open to non residents. Greeted positively, led to a table and had a fabulous meal. Staff pleasant and helpful. It was a Saturday night, we hadn't booked and we thoroughly enjoyed the meal, the venue and the staff who served us. Thank you.

Date of stay: October 2023

Value

Location

Service

Trip type: Travelled with family

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Response from Michael George, General Manager at The Welbeck Hotel

Responded 10 Oct 2023

Thank you :)

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

some o wrote a review Sept 2023

Bradford, United Kingdom76 contributions30 helpful votes

Eminently stayable

I mean, hats off to them, they’ve kept it going when all the other hotels around them have closed, turned into HMOs (corker directly opposite!) or apartments! It’s location has advantages and disadvantages. Bit of a trek uphill from the seafront, and nothing in the way of amenities apart from the Castlemona arcade, so you sit there thinking you can’t really be bothered going out to get your Daily Mail! It’s not exactly a sun trap, so you have to wait until sort of midday to get a bit of heat from the old currant bun, but there again, you avoid the noise and hustle-bustle of the promenade! Lovely place to come for a drink or a meal, and reasonably priced too! Must say it was a nice stay with a bird I met in Liverpool and had shipped in for a few nights hols while the Mrs was away! Nothing to fault here - room and breakfast are both worthy of the stars outside. I would like to stay again sometime, beats the Sefton hands down imo! …

Date of stay: November 2022

Value

Location

Service

Trip type: Travelled solo

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Response from Michael George, Owner at The Welbeck Hotel

Responded 26 Sept 2023

LOL. Thank you so much for your positive and quirky review. I think you must have been unlucky with the weather because the sun does shine on the terrace until about 3pm. As you say, we miss the noise of the Promenade but only a couple of 100m either way is the Spar (Which has a small outside seating area), a couple of takeaways, bookies,, hairdressers, Palace Casino, Chinese, Indian and the Savoy restaurants, the Empress Hotel & Piano Bar, so The Welbeck isn't totally isolated. .

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Gary H wrote a review Sept 2023

9 contributions

Not a fantastic stay.

The room was very dated, in need of improvement. Certain lights didn't work, despite all the switches being tried. The free standing room light stayed on despite being turned off. One electrical socket I used moved quite alarmingly when I pulled my phone charger out of it. I only discovered this on the last morning when I went to unplug my phone charger. The noise when another guest in an adjacent room flushed their toilet or ran the tap was ridiculously loud, like being under a waterfall! The lift was tiny and not terribly confidence inspiring but worked ok when used. The breakfasts were quite good, a reasonable portion but not over facing. But the staff did forget about us on a couple of occasions. All in all, I didn't terribly enjoy my stay at the Welbeck, I never slept well all the nights I was there. Btw, I did report the lights & electric sockets at reception upon leaving.…

Date of stay: September 2023

Location

Service

Sleep Quality

Room Tip: Pick a room on the top floor!

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Response from Michael George, General Manager at The Welbeck Hotel

Responded 18 Sept 2023

Dear Gary, Thank you for staying at the Welbeck and for taking the time to write a review. It is such a shame that you waited until your departure to point out the deficiencies of the electrics because the socket took me 10 seconds to tighten and all the lights were working perfectly, so I could simply have shown you how to operate them. The lift was the largest that we could fit into the space available while remaining viable, is licensed for three people and as you correctly state, it does the job and rarely lets us down. Beds are a very personal thing but we invest well in every one that we buy as to most people, they are still even more important than the WiFi. I'm really sorry that you didn't enjoy your stay but the room was decorated quite recently with top quality Italian wallpaper, the bathroom is modern, your free standing room light was purchased last year, the sofa twelve months earlier and the carpet was only recently laid. Although the furniture isn't new, it is also of classical design in keeping with a Victorian hotel. Although it doesn't sound as if you will be returning here, I highly recommend that you point out any faults as you discover them when you next stay in a hotel as although our extremely hardworking housekeeping team do report things as they find them, it may be that you just haven't managed to ascertain how to use them.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Go68116018233 wrote a review Sept 2023

1 contribution

Excellent Hotel

Excellent hotel. We came for 3 days to attend a funeral. All staff very friendly helpful and efficient. Nothing was too much trouble. Rooms and hotel in general was very clean and had everything you required. We had a family room with a great sea view. Breakfast was really good. Plenty to eat. Can't fault this lovely friendly hotel.

Date of stay: August 2023

Value

Location

Service

Trip type: Travelled with family

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Response from Michael George, Owner at The Welbeck Hotel

Responded 5 Sept 2023

Thank you and we hope to see you again in the future under better circumstances.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Anne-Michelle C wrote a review Aug 2023

Clifton, United Kingdom1 contribution

Great customer experience

The hotel staff were so lovely and very accommodating, I would come back again ! The breakfast was excellent! Bar staff attentive and nothing too much trouble! Short walk to the centre of town and lovely sun terrace

Date of stay: August 2023

Value

Location

Service

Trip type: Travelled as a couple

Room Tip: Breakfast was amazing

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Response from Michael George, Owner at The Welbeck Hotel

Responded 25 Aug 2023

Thank you, Annemichelle!

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

LCunningham2013 wrote a review Aug 2023

Wishaw, United Kingdom67 contributions55 helpful votes

Another lovely break in my happy place!

My husband and I spent 5 nights from 3rd to 8th August in Isle of Man, and we stayed at the Welbeck Hotel. We have been staying at this hotel for over 30 years and it never fails to delight! Our room was large and airy with a sea view, which was a bonus. Housekeeping was impeccable, our room was spotless on arrival and cleaned to a high standard during our stay. The food, as ever, was to die for! I would like to highlight the wonderfully cooked veg, nothing soggy or mushy here! Also, hand cut fresh chips every night, if you wanted them, tasted wonderful! We were spoiled for choice at breakfast. Continental buffet was lovely and hot food cooked to order and delivered to our table was delicious. Outside of the owners and management, I didn't recognise any of the staff as turnover of hospitality staff is high everywhere at the moment, but every member of staff who attended us was so warm, helpful and friendly. Reading other reviews, the biggest negatives (that come up time and again!) is the "steep" hill from the sea front to the hotel. It's really not that bad and if you walk up a different street it's not bad at all. On road parking - our car was never more than a few meters from the hotel. The "tiny" lift. Honestly, some folk just like to complain! Yes the lift is tiny, but it is the biggest one that logistically could be installed. It's quirky and in all they years we have been visiting, it has never been out of order. If any of these so called "negatives" would make you think twice about booking, then all I can say is you will be missing out on a great experience. Huge thanks to Michael, Irene, Lucy and all other staff for making another lovely holiday special. We will be back!…

Date of stay: August 2023

Value

Location

Service

Trip type: Travelled as a couple

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Response from Michael George, General Manager at The Welbeck Hotel

Responded 22 Aug 2023

Thank you once again, Lorraine 🙏🙏🥰🥰

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Simon K wrote a review Jun 2023

5 contributions

Wouldn’t stay anywhere else!

We have just had our 18th annual trip to the IOM & we have always stayed at the Welbeck. It truly is a home from home & you are made to feel so welcome. The food is delicious and the rooms are always spotless & nothing is too much trouble for the staff. The ideal place for a great stay on a beautiful island!

Date of stay: June 2023

Value

Location

Service

Trip type: Travelled with friends

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Response from Michael George, General Manager at The Welbeck Hotel

Responded 11 Jul 2023

Thank you!

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Terry B wrote a review Jun 2023

8 contributions3 helpful votes

Warm, Friendly, Clean, well worth booking

We had 4 nights here, we got a great deal in the top floor apartment which is part of the hotel, very spacious and had sea views. Hotel is spotless and all the staff are extremely helpful and friendly, the breakfast was awesome and had plenty of choices along with warm plates for the full English. This hotel is centrally placed just 100mtrs from the beach front, both the horse tram and bus stops are extremely close, all in all a great find and I would recommend this to everyone.

Date of stay: June 2023

Value

Location

Service

Trip type: Travelled as a couple

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Response from Michael George, Owner at The Welbeck Hotel

Responded 21 Jun 2023

Thank you Terry B :)

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Tracy H wrote a review Jun 2023

1 contribution

+1

Fantastic stay for the TT

We booked for the TT races this year. Usually stay at the best western but have to say the Wellbeck is definitely our new go to place. Absolutely fantastic stay. The staff cannot do enough for you. From start to finish the hotel was not disappointing. Our room was comfortable and very big. The bed was huge. The breakfast was so good with unlimited food. Constantly coming topping up our brew. One slight issue and that nothing to do with the actual hotel, there were some Irish guys constantly F-ing very loud every morning which I thought was ignorant to the other guests in there trying to enjoy a peaceful breakfast. Maybe they could have been asked to control there language. That’s my only criticism. The rest of our stay was just perfect How this hotel is only 3 star is beyond me. It’s definitely a 4 at minimum Thanks so much Wellbeck. We will see you again next year as you also allowed us to rebook for next year on departure which is unheard of on TT week. Massive thank you to you for an enjoyable stay xxx…

Date of stay: June 2023Trip type: Travelled as a couple

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Response from Michael George, General Manager at The Welbeck Hotel

Responded 12 Jun 2023

Thank you for your very kind comments and I agree re. the swearing!

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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