I am so sorry to have written this review. However, what a dreadful stay. We visit the Isle of Man each year and love the people, the island, and the locals' hospitality, that was until..... Our 3rd stay at the Wellbeck, all previous visits having been fine.... This time, a party of 9 of us arrived to do some motorcycling (I'm probably the youngest at 54 so not exactly he'll raisers). Day 1, they had no record of our booking, despite having paid in advance and having a booking reference. Too be fair they made space for us in their, very tired and rather musty smelling apartments ( I let it go that 3 if the group were on pull out beds, despite having paid full price, the same as every other, non-biker...bear with...you will see where this is going). Fast forward to night 4, and we reserve a table in the restaurant, ordered beef stew and dumplings, the waiter/duty manager placed down (and 5 other, beef stew and dumplings). When I complained that there were no dumplings, he said that they had run out....dishonest? (you can decide) ...Sorry, also forgot to mention that the food order was wrong, which he reprimanded a young lady (15 at a guess) in public ..Nice man. Anyway, and going to try to keep brief but deserts were the same story....sticky toffee pudding with custard please...20 mins later...no custard (at least this time didn't try to pass it off and hope that we didn't notice). Finally as we left the restaurant to take our drinks to the lounge asked "what's happening with this bill". So whilst sitting in the lounge, said chap, leaves a completely incomprehensible bill on the table and did not return again all evening (we think that the beef stew without dumplings may have been £15.95, but who knows) in order for us to request a breakdown. As it stands, and readers may note from the time of this review, we have retreated back to our rooms without paying the bill (which we fully intend to pay in the morning, subject to clarification). My point of posting such a negative review is that I genuinely feel that we have been discriminated against and received a different service than other clients within the hotel. Needless to say, we will not be visiting again.…
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