A disappointIng stay. The hotel has seen better days and while not dirty or untidy is very tired and in need of redecoration. The hotel is made up of different houses knocked together, hence the strange situation of having 6 levels despite only having 3 floors - the layout continued to baffle me throughout our stay. In our room : although not terrible, the bed needed a new mattress. The fixtures and fittings were quite old, though the shower was newer and always provided ample hot water. The windows needed cleaning. Because Of Covid restrictions the rooms were not cleaned during our stay, and when the bins were full we had to request new bin-liners from reception. These were the cheapest sort imaginable, and a couple of times burst open during change-over, spilling the rubbish all over the floor. An oddity was that there was no phone in the room - was that something to do with Covid? However, the worst aspect was meal times, which were farcical every night. Meals were served in split sittings, but this just didn’t work. Firstly, the meal room was very under-staffed. The young staff did their very best , and tried very hard - but there were simply too many guests and not enough of them. They were rushed off their feet each evening - but coped with admirable good humour in trying circumstances. We were allocated a table on arrival, but only sat at ours once, and at 5 different ones over the week. Every evening a queue of people built up outside the dining room, and usually had a 30 minutes+ wait before being seated. On the other hand, other guests walked in and sat at their tables on time every night. Very frustrating. There was a very pleasant lady trying to keep things organised, but it was an onerous task. She spent most of her time having to apologise. When it arrived, the food was fine. There were plenty of choices each evening, including vegan & vegetarian, even if portions weren’t huge. Not sure about the chef’s foible of putting cress on every main course (including curry) though! Was the hotel terrible? No. Was it badly managed? Yes. On the plus side, views over the North Bay were spectacular, and it was only a two minute walk to the shops. Then again Tenby is quite small, and nowhere in town is far from the centre!…
I cannot praise this hotel high enough. Covid secure and excellent accommodation! The staff were amazing. From Jenny and her team NOTHING was too much trouble. We had a lovely ground floor room very spacious and a fabulous bathroom. I don't usually rate food because I am too fussy for words and being presented with a plateful of food just puts me right off! Nikolai our lovely waiter always made sure I had a "baby" portion and I was able to eat some of every single course every meal. Was very impressed. When you walk out of the front of the hotel just across the road there is a cracking view and access to the beach. Would highly recommend this lovely hotel.
This hotel could be very good but is let down by the receptionist with a chip on his shoulder.and no order whatsoever in the dining room.after numerous let downs spoke to area manager who said let me try and put thjngs right for the rest of our stay.it didn't improve much.they are short staffed but that is not my problem.3days to try and book a room messages left for receptionist.finally he said he had 3on his desk that says it all.we also felt very strongly that because we were selfdrive we were treated differently to the coach parties.i could go on but have informed head office and await there responce.hope to be back when staffing improves and dining places kept.thank you.
This hotel needs a refurb and a new lift it keep breaking down, as for sea view yes if the windows were cleaned. No towels for guests and management do not care if i could give it a minus it would be a 4. Tenby a very nice place this hotel is a no go i would not put a homeless person in it.
Arrived on 4th July with Alfa Travel. We were a bit apprehensive after reading some of the reviews. Check-in was very quick and our luggage was taken straight to our room. We had asked for a twin room and although not big the room looked to be newly decorated with new carpet and a flat-screen TV, the shower room was immaculate. We had a table for 2 in the window of the restaurant which had a lovely view over the bay. I had requested gluten-free meals which were catered for. Although the hotel was very short-staffed and the service was a little slow at times but the staff did their best under the circumstances. The food was very good with plenty of choices. The entertainment was excellent. We had a lovely week and hope to return one day.