Imperial Hotel, Tenby
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Imperial Hotel, Tenby

View from the outside terrace of the Imperial Hotel Tenby
Traveller (590)
Room & Suite (88)
Dining Room at the Coast & Country Imperial Tenby Hotel
Dining (22)

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About

3.5
#21 of 24 hotels in Tenby
4.8 of 5 bubbles
Location
3.7 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Service
3.8 of 5 bubbles
Value
The Imperial, Tenby is built into the ancient stone walls of Tenby, overlooking its beautiful South Beach. The hotel boasts truly spectacular views towards Caldey Island. Inside the hotel, you’ll find a comfortable and charming place to unwind and relax. The Pembrokeshire region of South Wales is home to some of the most spectacular coastline in the British Isles. At the heart of this charming and picturesque setting can be found the town of Tenby, with its cobbled streets and ancient stone walls. The Hotel houses all of the amenities and facilities you would expect from a Bespoke venue. In addition, our staff will offer you a warm, friendly welcome, and ensure that your stay is as relaxing and memorable as possible.
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Property amenities
Paid public parking nearby
Free internet
Public wifi
Bar / lounge
Restaurant
Non-smoking hotel
Shared lounge / TV area
24-hour front desk
Breakfast buffet
Sun terrace
Room features
Private balcony
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Residential Neighbourhood
Bay View
Languages Spoken
English

Location

The Paragon, Tenby SA70 7HR Wales
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Cardiff-Wales Airport
61.2 mi
See all flights
977Reviews27Q+A100Room tips

Reviews
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Detailed Reviews
sueshenton wrote a review Jun 2021
Chester, United Kingdom76 contributions81 helpful votes
+1
3.0 of 5 bubbles
I stayed at the imperial with shearing and after having visited Tenby previous I knew how ideal the location is. The hotel is actually built into the city walls and has been there for many years. Let’s face it the pandemic has been very cutting to the hospitality industry and it’s great that places are opening up again. The welcome upon arrival was good and my room had a great sea view, the olinen was clean and bathroom good. Unfortunately it was a shame that upon decorating the room the windows could not of been painted as they really needed it and were very dirty in places. The evening meals were ok but unfortunately the staff who were extremely helpful and kind didn’t have a clue who was serving what and when and to whom such a shame but they just need training !!!! It was the same at every meal again I must reiterated that the staff were lovely and it was embarrassing watching them struggle just inexperienced .. I get that staff are very hard to come by but just train the ones you have to be more efficient ! This hotel just needs some tlc in the public areas whilst it has been modernised it’s the smaller details that have been missed eg in the restaurant black gunk surrounds some of the windows internally and the walls look splattered with something. The veranda outside was a lovely place in an evening but again bins which were never emptied which were never emptied over the whole weekend and a tv handing off the wall was unsightly….come on Coast to Coast it’s the small things that count. Again in the bar area service was extremely slow and but the poor guy was on his own no one came from reception to clear glasses or offer any assistance…..
I have holiday with shearing a few times … they are good value for money but just please it’s the small details that have let this hotel down. Yes it’s an old building and tired but tlc is all it needs.
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Date of stay: June 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rhian T wrote a review Feb 2022
7 contributions2 helpful votes
3.0 of 5 bubbles
Stay during storm eunice and found the staff very nice very attentive and helpful despite the storm blowing everything and everyone about and leaving them short-staffed and chefless.
NO PARKING despite the Web site stating small amount. Not a massive problem at this time of year.
Most important part of a away stay for me is the bed and I was disappointed to find the mattress in room 40 had seen better days to the point that it had no support at the edges so every move felt like you would roll out of bed. The windows stayed full of condensation as the air vent had been taped up and the wardrobe was being held up by a plastic beaker in the middle at the bottom but bathroom and bedroom very clean.
Hotel dated and yes in need of renovation but spotlessly clean and quirky with its mad art deco corridors between floors.
Breakfast was help yourself cereals toast pastries fruit tea and coffee and full english cooked to order in a fabulous cliff top room with an amazing view over St Catherine's Island the beach and caldey out at sea.
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Date of stay: February 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PFogg7 wrote a review Jul 2021
Wrexham County, United Kingdom319 contributions191 helpful votes
4.0 of 5 bubbles
Lets get the minuses out of the way first! The hotel is quite dated and obviously needs some money spending on it and staff are brilliant but "stretched". Car park can only take 5/6 cars but there is a large car park a few minutes down the "Prom" which appears safe and £7 for 24 hours.
There are lifts to all floors but depending where your room is you might still have to navigate a few stairs. Our room was £95 for room only and looked out over the town. It was clean and tidy and looked as if some work had been done on the decorating and the small but adequate bathroom. The room was quite large and comfortable with a seperate table and chairs.
Hotel felt safe and Covid concious.
Difficult to book somewhere to eat in Tenby as it was very busy so booked the hotel resteraunt. Eat any time between 6.30 and 9.00 as it is only open to residents as are the bars.
Thoroughly enjoyed the meal as we had a table overlooking the bay, staff were brilliant and the food was great and fantastic value at £25 for 3 courses. Wine was reasonably priced too.
Would definately stay again.
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Date of stay: July 2021
4.0 of 5 bubblesValue
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Caroe wrote a review Sept 2021
6 contributions
5.0 of 5 bubbles
Never have we (Rylands) enjoyed staying in a hotel so much. The patio was like being in Italy, the staff kind and helpful, especially in the Cliffhanger Restaurant, (one particular young lady was outstanding), and the food a veritable feast. Only one meal, the fish and chips seemed to lack the special touch of the obviously gifted chef. The room was entirely to our liking with a magnificent sea view, seen through traditional sash windows (a nod towards the late Georgian origin of the building together with a charming rear staircase - long may they stay there after the proposed renovations), No horrid plastic windows here. The furniture was scandi is style. We hope to go again soon.
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Date of stay: September 2021
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: Sea view essential to enjoy the experience of being on top of a cliff
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul A wrote a review Jul 2021
5 contributions1 helpful vote
1.0 of 5 bubbles
We read that this magnificent and important local building was reopening having gone into administration bringing back jobs and rehiring former employees. We therefore expected a few hiccups but the description and photographs suggesting refurbishment would perhaps justify the £180+ per night price. (Our room at SoHo’s iconic Hazlitt was £200). My grandparents made Tenby their home so we thought we might also be doing our bit to support the pandemic-hit local economy. So what was the reality?

Consistent with other recent reviews: the tired, grubby infrastructure of a 1980s bedsit. Add dusty toiletries, faulty kettle, no housekeeping (room not cleaned across the three nights), terrace bar tables not cleaned, no sense of front of house leadership to resolve issues (having to find staff to talk to), staff talking about other customers within earshot (would love to have overheard what they thought of us!) and to cap it all, our top-floor roof leaked on the first night and we were awarded a bucket to catch the drips. My wife added the clever suggestion to insert a towel to absorb the repetitive noise. The leak was then patched and painted the following day so we now had a new smell to come back to. Finally, no parking was reserved for us (we might not have expected it but for the price).

Luckily, our visit was a great success as the weather was nice and we were out all day. The area is as beautiful as anywhere in the country. A 50% refund was automatically applied to the first night - I’m hoping for a further discount for the remaining two nights. Had we paid something closer to £90 a night, we would have signed off on it as a business getting back on its feet. It’s an old building and a schedule of refurbishment takes time to set up and execute. But applying charges comparable to leading London boutique hotels with their exemplary service, complimentary cocktails if the slightest thing is out of place and discrete, confident communication is a terrible way to disempower the new and generally friendly staff team. It sets them up to fail. It destroys customer expectations and it could quickly destroy the fledgling business and close this lovely building for good. (Photo: Geoffrey the gull who came to visit each day to discuss our experience. Our favourite staff member).
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Date of stay: July 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ScottGH wrote a review May 2022
Newcastle, Australia89 contributions84 helpful votes
1.0 of 5 bubbles
My partner and I stayed here for 1 night. Admittedly we wish we read the reviews prior to booking but we were under time pressures so we proceeded with the booking despite many poor reviews. We have awarded this stay 1 star only. It receives this star for its excellent location and that is where the joy ends. The room was small, poorly ventilated (couldn't open the window properly due to the structural scaffolding). The floor of the room was on a slope so much so that my wine glass almost slipped off the table side. The bathroom was very dated and falling into disrepair with part of the wall covering crumbling away. The only saving grace was the shower had good water pressure and temperature. All of these comments would be somewhat forgivable if it was a lower price point, however for the room cost it was not good value for money. We loved spending time in the coastal town of Tenby, however we would not recommend staying at this hotel in its current state. It is in a great location with lots of potential for a major upgrade and refurbishment. The standard of the accommodation is at best considered youth hostel or university digs and the price should reflect this. We stayed in room 21 and this room was terrible.
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SheilaG lo wrote a review Jul 2021
Moffat, United Kingdom3 contributions
1.0 of 5 bubbles
Arrived during a heat wave got to the room which must have been at least 25% sun streaming in! Went to reception to request a change of room. Flat out No. I would have paid for an upgrade. The asked for a fan NO. Apart from the heat the shower barely workedAs it was a coach tour I assumed we were allocated the poorer rooms. On boxing friends rooms They had fans showers that worked hairdryers ! All the rooms round about me on the4th floor had none of the above. Went to a charity shop and bought a fan in attempt to get some sleep as the never cooled down.
The only thing to be recommended was the food as our evening meals were very good.
Beautiful location with wonderful views if you are at the front!
Badly requiring a refurb!
The manager in charge was completely unhelpful and seemed to think he was doing me favour allowing me to occupy this substandard room!!!
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Date of stay: June 2021Trip type: Travelled with friends
Room Tip: Wait until they have more staff and done some work on it. Book a front facing room and stay away...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Patricia E wrote a review Jul 2021
11 contributions1 helpful vote
2.0 of 5 bubbles
Positives first: the towels and bed linen were lovely, clean and fresh, but all downhill from there. The general impression was depressing and shabby; peeling paint, finger soiled doors and stained carpets. Our 4th floor bedroom bore no resemblance to the website pictures and the window was jammed so that we spent 2 nights in an airless room at more than 25 degrees. Had we needed medical assistance during the night, there was no phone in the room, and we hadn't been informed as to how access would be made available in the case of emergency help being required.
Owing to the present situation, rooms are not cleaned during visits but unfortunately, no toilet brush was available; no elaboration needed. Breakfast was adequate though a 15 minute wait was unacceptable as was the cost of 2 glasses of wine in the bar at pennies short of £14.
Considering the offer and standards of similarly, or lesser, priced hotels, this was way short of either expectations or value for money at £154 per night . We will not be returning.
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Date of stay: July 2021
2.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris T wrote a review Apr 2022
Cardiff, United Kingdom35 contributions35 helpful votes
+1
3.0 of 5 bubbles
My wife and I stayed here for Easter wkend with our dog. Let’s start with the positives, this is a great hotel for location as it’s right next to the town centre and within walking distance of the beach, shops and restaurants. The hotel reception, bar and dining area were very nice and pleasant and the views on the balcony were stunning. Just a pity the weather wasn’t that great. The hotel is dog friendly too which is really handy. Breakfast was absolutely lovely, buffet style welsh breakfast, including black pudding which is always a plus. The young lady in the restaurant was very polite and made a fuss of the dog and told us where to find biscuits and toys. A really nice touch. Now for the downside, basically the room was horrific no other words can describe it really. Carpets were dirty, holes in the curtain nets, walls stained with brown marks, skirting also crumbling. There is also a slope in the room which is really odd. The bed was very hard and to be honest I thought the room was overall grubby looking and needs a major refurb. For the £140 per night price tag I expect better and it’s such a disappointment as the hotel does have a lot of good qualities. I won’t be staying there again due to the standard of the room.
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Date of stay: April 2022Trip type: Travelled as a couple
Room Tip: Parking is right by the hotel £10 per day
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AmandaH1961 wrote a review Jun 2021
West Bromwich, United Kingdom4 contributions1 helpful vote
2.0 of 5 bubbles
We stayed for 3 nights as part of a “Shearings” (Leger) coach break.
Hotel is in a great location and has fantastic sea views.
Our room on fourth floor had comfortable beds and the furniture appeared to be new.
The bed linen and towels were clean. Tea, coffee sugar and milk in sachets loose on the dressing table and more can be requested at reception. No waste bin in room or bathroom, not even a bag to put rubbish in. The bedroom appeared to have recently been painted (dull grey) but the window frames had been left untouched (crumbling and dirty). In the bathroom, the loo seat was too small for toilet, the pipe at back of toilet leaked (reported), the base of shower was old/stained. The extractor fan which comes on with light was so loud and deafening.
Staff are friendly staff but in short supply. At the start of the break there were 3 staff serving meals in the restaurant but subsequently, this was reduced to 2 and although they were always polite and helpful, they were run off their feet. The hotel has advertised its vacant positions and I am aware many establishments are struggling to get staff at present. In the bar, of the 4 draught options, only 2 were available. Choice of chilled bottle drinks were small.
The food: Choice of 3 starters, mains and desserts. The first night, one of the 3 mains on offer was salmon fillet with hollandaise sauce. Waitress then informed us that this was a mistake on the menu and it was in fact cod. One of us chose this and it turned out to be frozen cod in a greasy batter. Other chose chicken fillet in breadcrumbs…..the chicken was formed! We ate out the second evening. We tried evening meal again on last evening but was again poor quality. And no bread rolls available for soup starter. Many of the tour guests had chosen to go out this evening (no surprise) Breakfast was also sub-standard quality.
Having spoke to other travellers on our feeder coach who were staying at other former “shearings” hotels, it appears the problems we encountered were mirrored at other hotels too. Some even left before the end of the break. The hotel group who have taken over these hotels need to drastically do something to improve things, (especially on the food front) if they want to attract regular custom in the future.
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Date of stay: June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
raymond n asked a question Jan 2022
Upholland, United Kingdom
Is there free parking available at the hotel
Answer from bruce186
Peterborough, United Kingdom12 contributions8 helpful votes
There was no parking at the hotel If you turn right through the town walk turn right give mins walk. If you are staying three nights cheaper go towards South beach give to ten mins wath
Answer from Andy B
Eastwood, United Kingdom24 contributions25 helpful votes
Our dog was made more than welcome dunno about the bingo mind.
Andrew J asked a question May 2021
Glynneath, United Kingdom66 contributions35 helpful votes
Do the rooms have hair dryer and a iron and ironing board.
mark s wrote a tip 7 May
Coventry, United Kingdom4 contributions1 helpful vote
4.0 of 5 bubbles
"There are a lot of stairs to some rooms due to the layout"
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Jade wrote a tip Apr 2024
Caerphilly, United Kingdom5 contributions
5.0 of 5 bubbles
"There isn’t any parking on site - but a minute up the road is a car park, there is also a multi story car park about 5 minutes walk away"
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Mike H wrote a tip Mar 2024
Bridgend, United Kingdom12 contributions
1.0 of 5 bubbles
"Avoid at all costs, there's plenty of cheaper better places in Tenby "
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Steph H wrote a tip Jan 2024
6 contributions
5.0 of 5 bubbles
"No parking at hotel but a car park less than 2 min walk from hotel "
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Ben wrote a tip Dec 2023
Churchdown, United Kingdom6 contributions1 helpful vote
3.0 of 5 bubbles
"Parking is tricky, try the bowling green for free parking"
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Not the right property for you?
There are more places to choose from in the Tenby area.
PRICE RANGE
£65 - £128 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
imperial hotel tenby
LOCATION
United KingdomWalesPembrokeshireTenby
NUMBER OF ROOMS
45
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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IMPERIAL HOTEL, TENBY - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about Imperial Hotel, Tenby
Which popular attractions are close to Imperial Hotel, Tenby?
Nearby attractions include Tenby North Beach (0.2 miles), Tenby South Beach (0.2 miles), and Tenby Castle Beach (0.2 miles).
What are some of the property amenities at Imperial Hotel, Tenby?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and breakfast buffet.
What food & drink options are available at Imperial Hotel, Tenby?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Imperial Hotel, Tenby?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Imperial Hotel, Tenby?
Conveniently located restaurants include Nora's Kitchen, Il Caminetto, and The stowaway coffee co..
Is Imperial Hotel, Tenby located near the city centre?
Yes, it is 0.5 miles away from the centre of Tenby.
Are there any historical sites close to Imperial Hotel, Tenby?
Many travellers enjoy visiting Tudor Merchant's House (0.1 miles), St. Catherine’s Island (0.2 miles), and Caldey Abbey (2.2 miles).
Does Imperial Hotel, Tenby have any great views?
Yes, guests often enjoy the ocean view available here.
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