We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Novotel London Heathrow

Show Prices
Certificate of Excellence
GreenLeadersBronze level
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Novotel London Heathrow
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,220 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 2,002: English reviews
Start your review of Novotel London Heathrow
 Click to rate
Reviewed 2 days ago NEWvia mobile

Nice friendly staff willing to fill you in on anything extra you might need.Only stayed one night and arrived really late.Lovely clean hotel and room had everything you need but the only downside was there was no water for the kettle. On the whole a lovely stay and would definitely recommend this hotel to friends and family.I'm coming back again...

 Report
Helpful?
1Thank Evelyn E
SilviaSpanu, Manager at Novotel London Heathrow, responded to this review

Dear Evelyn E, A big thank you from all our team for your lovely review! It is always a great news knowing that our guests are happy with our services and in particular with our staff. Could not be more proud to share the good feedback with the team. Thank you from the all staff of Novotel London Heathrow, we...

Cambridge, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 15 November 2016

So Me and My family arrived to stay over the night prior to a two week holiday. At check-in they were puzzled to see me arrive so early as I had booked the hotel a month later than my intended stay. OMG...The wife wasn't anywhere to be seen thankfully but my 13 year old son was listening with a grin...

 Report
Helpful?
2Thank Mark J
About Hotel's Favourite Review
BradleePillay, Manager at Novotel London Heathrow, responded to this review

Dear Mark J Thank you for your great 5 star review! It is always a pleasure to receive such positive feedback about the team, I will have share your kind words with all, I am sure that this will serve as encouragement and fulfillment in their roles. Once again thank you and we hope to see you soon. Regards

Monchengladbach, Germany
Reviewed 2 days ago NEW

I can really recommend the hotel. The service and rooms are outstanding. The only disadvantage I noticed is, since the parking is for free it seems that there are more and more cars long term parked and not moved within a week once. The hotel should consider to take notes of the plates upon arival and departing of the guests.

Review collected in partnership with Accorhotels.com
 Report
Helpful?
1Thank Suedschwede1970
SilviaSpanu, Manager at Novotel London Heathrow, responded to this review

Dear Suedschwede1970, Thank you for your fantastic 5 stars review. It is always a massive pleasure hear that our customers are satisfied with what we are offering. I will personally take in consideration and share your feedback regarding the park space. Thank you for staying with us, we hope to see you in a near future. From all the staff...

Reviewed 3 days ago NEWvia mobile

We don't go to many hotels but this one was lovely. Very friendly staff .. lovely clean room / bathroom . Breakfast ok.. cooked part of buffet slightly dry but lots of other food available. Only reason for 4 out of 5 was it was so HOT. Uncomfortably so. I would however visit again so shows it was good.

 Report
Helpful?
1Thank Rebecca B
SilviaSpanu, Manager at Novotel London Heathrow, responded to this review

Dear Rebecca B, Thank you for your amazing review. It is always a pleasure to hear that our customers are satisfied with our services and facilities. We will definitely take your feedback in consideration, as we are always trying to improve our hotel. We are hope to have you back in the near future. A big thank you from all...

Bedfordshire, United Kingdom
Reviewed 4 days ago NEW

A great stay at this very affordable hotel, only five minutes from the terminal 2, we stayed in a suite modern and clean, we didn't mind the separate toilet at all, in fact it's quite convenient if two of you wish to use both at the same time! The customer service was without doubt right up at the top, from...

Review collected in partnership with Accorhotels.com
 Report
Helpful?
1Thank JDMBeds
SilviaSpanu, Manager at Novotel London Heathrow, responded to this review

Dear JDMBeds, Thank you indeed for your 5 start review! We are very delighted you enjoyed your stay with us and, we cannot wait to host you again and surprise you even more in the nearest future! I will take personally the pleasure to tell my colleagues and the staff that you have been delighted with our service. Thank you...

Lancaster, United Kingdom
Reviewed 4 days ago NEWvia mobile

Stayed here for 2 nights with my family. Booked 2 rooms fantastic room rate. Staff were very welcoming and polite. Had a meal in restaurant which was ok. Children's area for the children is a lovely touch. We also went for an evening swim With my baby and my daughter had the pool to ourselves which was lovely !! Hotel...

 Report
Helpful?
1Thank nicril
SilviaSpanu, Manager at Novotel London Heathrow, responded to this review

Dear nicril, We are more than happy to see you have decided to gave us a 5 stars review! It is always a pleasure to hear families enjoying staying with us and use our facilities! All the staff will be aware of the great feedback received. A big thank you from the all team of Novotel London Heathrow, we hope...

Reviewed 1 week ago via mobile

Hotel is very noisy (even from inside the rooms at night) It is called "Heathrow" but it costed me 15£ of uber to get back to the airport terminal. Room service offering is decent but with limited choices.

 Report
Helpful?
1Thank Majinb00
SilviaSpanu, Manager at Novotel London Heathrow, responded to this review

Hello Majinb00, It is really sad to hear that you did not enjoying staying with us, as we are always want to make sure our guests are 100% satisfied with our services. We are making sure to improve and we are looking forward to give us another chance during your next stay. Thank you,

Swansea, United Kingdom
Reviewed 1 week ago

Excellent hotel to stay with your pet. Spotlessly clean. The staff are very welcoming. The food was lovely and not a bad price for a hotel. I have only one suggestion - please make a corner of your restaurant to be dog friendly ( I would not expect the dog to accompany me to the food counter just allowed by...

 Report
Helpful?
1Thank 429Rosie
SilviaSpanu, Manager at Novotel London Heathrow, responded to this review

Dear 429Rosie, Thank you for your 5 stars review, it is always a pleasure to hear that our guests are enjoying staying with us. Thank you for your feedback, we are taking in consideration your suggestion, as this is something we are planning to look into. We are looking forward to have you back with us. Thank you,

Reviewed 1 week ago

Due a change in our flight booking we needed a hotel for the whole family (4 in total) just for 1 night near by Heathrow. We found a good deal at Novotel but I was afraid about the quality. What a great surprise to see a good room but an excellent service from the front desk team and specially from...

 Report
Helpful?
1Thank Marcelo T
SilviaSpanu, Manager at Novotel London Heathrow, responded to this review

Dear Marcelo T, We are very delighted to hear that you enjoyed your stay and, in particular that you are happy about our rooms and friendly staff :) I will share your message with all. We are looking forward to host you again in a near future. Thank you,

Canada
Reviewed 1 week ago

Needed a hotel for a 1 day layover between long haul flights. Room was clean, comfortable and quiet - perfect to catch up on sleep and relax. Friendly staff accommodated our need for early check in and late check out and were very helpful for transportation options into London. Hotel was easily accessible from Terminals via the Hoppa buses. Although...

 Report
Helpful?
1Thank happytrails_7
SilviaSpanu, Manager at Novotel London Heathrow, responded to this review

Hello happytrails_7, I am very delighted to hear that you are happy about our room and friendly staff :) However, I am disappointed that you have been disturbed and that there was no "do not disturb sign" . I hope you will give us the opportunity ti better serve you in the near future. Thank you,

374 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (283)
Viewed
Room/Suite (78)
Viewed
Bathroom (37)
Viewed
Hotel & Grounds (39)
Viewed
Dining (17)
Viewed
View from Room (6)
Viewed
Pool/Beach Area (4)
Viewed
Family/Play Areas (2)
Viewed
Other (100)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (91)
Viewed
Room/Suite (32)
Viewed
Bathroom (2)
Viewed
Dining (13)
Viewed
Business Centre/Function Rooms (4)
Viewed
Pool/Beach Area (1)
Viewed
Hotel & Grounds (14)
Viewed
Other (25)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near West Drayton
0.1 mi away
Crowne Plaza Hotel London-Heathrow
1.2 mi away
Leonardo Hotel London Heathrow Airport
1.3 mi away
Renaissance London Heathrow Hotel
Show Prices
Show Prices
Show Prices
2.3 mi away
Sofitel London Heathrow
1.3 mi away
Hyatt Place London Heathrow Airport
1.8 mi away
Premier Inn London Heathrow Airport (Bath Road) Hotel
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just a short drive from one of London's main international airports, Novotel London Heathrow Airport is the perfect place for a stopover. Whether travelling in or out of the capital, you are guaranteed a restful night's sleep. Enjoy the luxury of our indoor heated swimming pool and ensure your travels are stress-free at Novotel. ... more   less 

Additional Information about Novotel London Heathrow

Address: Cherry Lane, West Drayton UB7 9HJ, England
Region: United Kingdom > England > Greater London > West Drayton
Price Range: £51 - £104 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London Heathrow 4*
Number of rooms: 178
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Travelocity and ACCOR so you can book your Novotel London Heathrow reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel London Heathrow Hotel West Drayton
Novotel Hotel London Heathrow
Novotel West Drayton
West Drayton Novotel
Novotel London Heathrow West Drayton, Greater London
Hotel Style:
#1 Green Hotel in West Drayton
#3 Luxury Hotel in West Drayton
#3 Family Hotel in West Drayton
#5 Business Hotel in West Drayton
#6 Romantic Hotel in West Drayton
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Novotel London Heathrow staff and other travellers.
34 questions
Ask a question

See all questions (34)

Questions? Get answers from Novotel London Heathrow staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are very quiet.”
 of 5 bubbles marcelot845, 10 Feb 2017 | Read review
“Ground floor room was allocated to us, this was very quiet.”
 of 5 bubbles Candy2214, 1 Feb 2017 | Read review
“Pay for upgrade room, standard is tiny”
 of 5 bubbles 203chloew, 27 Jan 2017 | Read review
“Away from lifts.”
 of 5 bubbles RufusBrisbane, 15 Jan 2017 | Read review
“Perhaps ask for a quiet one (end of corridor).”
 of 5 bubbles BrianH618, 4 Jan 2017 | Read review
5 of 5