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Thistle London Heathrow Hotel

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Thistle London Heathrow Hotel
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2,411 Reviews from our TripAdvisor Community

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There are newer reviews for Thistle London Heathrow Hotel
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Showing 2,345: English reviews
Reviewed 1 January 2016

we stayed here overnight, whilst visiting London, The hotel is clean and tidy. The staff are very friendly and helpful, found me a phone charger, as mine had broken. Nice hotel, the room was clean, and the bed was very comfy. The room had toiletries and tea making facilities. wasn't IMPRESSED when the fire alarm went of at half five...

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Helpful?
Thank Donna P
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Many thanks for you posted comments. I am pleased you had the opportunity to enjoy the view of the airport and planes landing. I will ensure your feedback is passed onto the chef about the food. Check the thistle website directly to take advantage of our best available rates guarantee and online check in. I look forward to welcoming you...

Chester, United Kingdom
Reviewed 1 January 2016

To say that this hotel would have needed a facelift and a fresh lick of paint more than a decade ago may give you some idea how outdated this hotel is. The rooms are small box rooms with cracks in the wall and an old bathroom with the shower head set at about 5.5 foot, prepare the crouch whilst showering....

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Helpful?
Thank Brunswick51
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Many thanks for the review. I am glad the hotel worked well as a stopover for you and I am pleased you found the POD a useful addition to the facilities. The hotel is planning a number of renovations in 2016 to continue the product improvement works we have been doing. We have recently upgraded our free wifi so it’s...

Derbyshire, United Kingdom
Reviewed 1 January 2016

Hotel looks like it hasn't been updated since the 1960's and is in desperate need. The rooms are fairly clean but the bathrooms are so old they are far from shiny white and feeling fresh and clean. annoyingly they only do room service till 11pm, as a business woman and flying all over the world i arrive at different times...

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Helpful?
Thank Jennie P
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for you recent comments. I was very sorry to read you were not impressed with your stay and for the problems you encountered. I will certainly look into the issues you describe. Whilst room service does close at 11pm the lounge remains open for fresh sandwiches, drinks and snacks. I hope you will consider trying the hotel again...

Ramsgate, United Kingdom
Reviewed 31 December 2015

frankly amazed at the state of this hotel although the bathrooms are clean and tidy they might want to consider a complete refurb noisy rooms terrible bed aircon that didn't work the only thing in anyway remotely decent other than the bathrooms was the pods to the terminal. oh and the photo nice fire hazard in the hallway

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Helpful?
Thank Nicholas H
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for you recent comments. I was very sorry to read you were not impressed with your stay and for the problems you encountered. I will certainly look into the issues you describe. I hope you will consider trying the hotel again when I am sure you will have a more successful stay.

Nottingham,Uk
Reviewed 31 December 2015 via mobile

The best point about this hotel is it's proximity to T5 Heathrow and that one can use the Pod to travel to it which takes 5-10 minutes. The drawback as I see it - have stayed here several times- lots of chit chat and noise in the coridoors early morning. Some of it is from the cleaning staff- have witnessed...

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Helpful?
Thank Gidoctor
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for the review, I am glad the hotel worked well as a stopover for you and you found the POD a convenient addition to our facilities. A recent guest timed their journey at 12 minutes from the hotel reception to departures. Next time you are considering staying the area, please look at the thistle website direct and take...

Norfolk, England.
Reviewed 31 December 2015

We have stayed 3 times in this hotel in the past 12 months. Each time things have been very smooth. The rooms are clean and beds quite comfortable; the only downside personally is that I like a soft, duck down feather pillow but you can't have everything.m proces vary depending on when you book. Car parking is reasonable and you...

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Helpful?
1Thank Nellybucket
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for your fantastic comments. I am pleased you found the hotel represented value for money, being able to demonstrate integrity in our pricing model is important to us and thank you for your feedback about the restaurant and Clinton. He is doing a great job and I will ensure your feedback is passed on. Next time you are...

Ipswich, United Kingdom
Reviewed 31 December 2015 via mobile

Yes the rooms are a bit small and basic but to be honest not in them long enough to worry. Bed comfortable main point. Food is perfectly acceptable it is what it is. Breakfast buffet was first class could not ask for more. The most overriding point for this hotel it has to be said without exception was the staff....

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Helpful?
Thank Gary C
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for the review, I am glad the hotel worked well as a stopover for you and you found the POD a convenient addition to our facilities. A recent guest timed their journey at 12 minutes from the hotel reception to departures. Next time you are considering staying the area, please look at the thistle website direct and take...

Telford
Reviewed 28 December 2015 via mobile

We stayed here for 1 night as part of a city break weekend. Although the hotel is next too terminal 5 runway there is surprisingly little noise to be heard from the planes. Some of the rooms including ours and the breakfast room have great views of the runway and planes taking off. The room was relatively small but was...

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Helpful?
Thank AnthonyTelford
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you very much for leaving such a great review. I was thrilled to learn that you enjoyed your stay and hope to see you back in the not too distant future.

Bury St Edmunds, United Kingdom
Reviewed 27 December 2015 via mobile

We stayed here overnight last week before heading out from T5 early Saturday morning. It was very convenient and only took 5 mins to get to the long stay car park along with very quick check in and out. Luckily we got this on a cheap deal with the parking as it was a very old room and not the...

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Helpful?
Thank Jennie H
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for taking the time to leave your feedback. I am happy that you found your stay value for money but was disappointed to learn that you found some areas not to be clean. I have asked our housekeeper to look into this. I do hope that you will stay with us again should a similar deal be available.

Newcastle upon Tyne, United Kingdom
Reviewed 26 December 2015

Stayed here on Xmas eve to catch a morning flight from t5. The hotel itself is clean, what more do you want. Long corridors with plenty of rooms. We upgraded for £15 to a king size room and coffee machine which was small so dread to think what the standard was. The appeal for me was the ease from airport....

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Helpful?
Thank Lakey1502
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you very much for your nice comments. I am very sorry to learn that the visit to our restaurant didn't leave up to your expectations and I do apologise for that. I hope to see you back soon though in spite of this.

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Room Service
  • Banquet Room
Official Description (provided by the hotel)
Located close to all terminals, with direct access to Terminal 5 via the eco friendly Ultra POD network in 7 minutes. As well as boasting spectacular views of the northern runway and architectural splendor of terminal 5 from the hotel restaurant, terrace and bar. The Thistle London Heathrow is the ideal place to unwind whether you are flying off early or arriving late at night. Also because we're close to central London Thistle London Heathrow is a perfect venue for business meetings and other events. ... more   less 

Additional Information about Thistle London Heathrow Hotel

Address: Bath Road, West Drayton UB7 0EQ, England
Region: United Kingdom > England > Greater London > West Drayton
Price Range: £51 - £100 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Thistle London Heathrow Hotel 3.5*
Number of rooms: 310
Reservation Options:
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Also Known As:
Thistle London Heathrow West Drayton
Thistle Heathrow
Thistle London Heathrow Hotel West Drayton, Greater London
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Questions & Answers

Here's what travellers have asked, with answers from Thistle London Heathrow Hotel staff and other travellers.
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Questions? Get answers from Thistle London Heathrow Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Long corridors and no lift. So, aim for ground floor close to lobby.”
dustyj438, 27 Apr 2017 | Read review
“No lift so better to have a ground floor room if you have luggage”
andmar, 24 Apr 2017 | Read review
“Ask for ground floor room”
Mekeon54, 24 Apr 2017 | Read review
“Take ear plugs you will hear the aircraft where ever you sleep. This was the only slight negative to my stay”
johnsV5750ZJ, 24 Apr 2017 | Read review
“choose a room where no noisy maids are!!!!”
celticmaiden18, 24 Apr 2017 | Read review
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