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Best Western Grand Hotel

Traveller (31)
Room & Suite (51)
Dining (11)
Overview
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
3 Star accommodation
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Rooms
3 Feb4 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (542)
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LanguageEnglish
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1 - 5 of 538 reviews
Reviewed 1 week ago

Stayed here for a romantic break with my partner and took winter deal on the suite which was excellent value for money. Room was lovely and quiet considering the location. Building itself looks a little tired from the outside but I imagine it takes a...More

Review collected in partnership with Best Western
Date of stay: January 2019
Thank NorthStar38160943278
Reviewed 14 December 2018 via mobile

Cleanliness seemed ok, I only stayed a night with my partner (for football) so luckily I didn’t have to shower in the bath. The rooms are very spacious, and the hotel is close to the mall which is nice. The hotel was quiet for us,...More

Date of stay: March 2018
1  Thank electriziti
Response from Paul R, General Manager at Best Western Grand HotelResponded 2 weeks ago

Thank you for your review. A very limited number of rooms have adjustable heating, with the rest being either on or off depending on if heating is on for the whole hotel. I am very sorry that we could not resolve this for you on...More

Reviewed 6 December 2018 via mobile

I stayed at this Best Western in the centre of Hartlepool (only 2 minutes from the shopping centre). Parking is opposite with allocated parking permits. Very friendly staff, large rooms, great value, but some of the rooms needs updating and more modern decor.

Date of stay: December 2018
Thank Stumpy12345
Response from Paul R, General Manager at Best Western Grand HotelResponded 2 weeks ago

Thank you for your review. I am happy to confirm that we are undergoing ongoing refurbishment work and hope the rooms will be updated for your next visit. Many Thanks

Reviewed 6 December 2018 via mobile

I stayed here for a long period years ago and thought I’d give it another try. Some significant changes in some areas but still in need of TLC in many areas. The building is beautiful with many old characterful features but not taken advantage of...More

Date of stay: December 2018
Thank louiserog1
Response from Paul R, General Manager at Best Western Grand HotelResponded 2 weeks ago

Thank you for your review. We apologise for the restaurant currently being closed. With the restaurant owned and managed by another company unfortunately we are unable to give a definitive answer as to when it will reopen. Thank you for your review and we hope...More

Reviewed 26 November 2018 via mobile

We had the most wonderful day at our wedding here just on Saturday and the staff were amazing, they made sure everything was perfect and we had amazing compliments about the wedding meal and the buffet on the evening, everything was piping hot and delicious!...More

Date of stay: November 2018
Thank Sarah M
Response from Paul R, General Manager at Best Western Grand HotelResponded 5 December 2018

Hello Sarah and Marc! I am delighted to hear that everything went well with your wedding. Thank you again for choosing us as your wedding venue, and we look forward to welcoming you back very soon!

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About
Description
Everyone needs a place to lay their weary head. For travellers visiting Hartlepool, Best Western Grand Hotel is an excellent choice for rest and rejuvenation. Well-known for its family-friendly More environment and proximity to great restaurants and attractions, Best Western Grand Hotel makes it easy to enjoy the best of Hartlepool. Best Western Grand Hotel offers guests an array of room amenities including a flat screen TV. The property also features a restaurant to make your visit even more pleasant. Guests arriving by vehicle have access to free parking. Also, getting online is possible, as Best Western Grand Hotel offers free wifi. While visiting Hartlepool, you may want to try some surf and turf at one of the nearby restaurants, such as Sambuca. If you’re looking for things to do, you can check out Seaton Carew Beach (1.6 km), National Museum of the Royal Navy Hartlepool (0.7 km), or HMS Trincomalee (1.3 km), which are popular attractions amongst tourists, and they are all within walking distance. Whether you’re travelling for business, pleasure or both, Best Western Grand Hotel is sure to make your visit to Hartlepool one worth remembering. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Free Parking
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Room Service
Banquet Room
Conference Facilities
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Wheelchair access
Breakfast included
Fitness Centre with Gym / Workout Room
Pool
Room types
Suites, Non-Smoking Rooms
Hotel class
Room types
Suites, Non-Smoking Rooms
Number of rooms
48
Price range
US$55 - US$97 (Based on Average Rates for a Standard Room)
Formerly known as
BEST WESTERN Grand Hotel
Location
United Kingdom > England > Durham > Hartlepool
Hotel class
Room types
Suites, Non-Smoking Rooms
Number of rooms
48
Price range
US$55 - US$97 (Based on Average Rates for a Standard Room)
Formerly known as
BEST WESTERN Grand Hotel
Location
United Kingdom > England > Durham > Hartlepool
Photos
Traveller (31)
Room & Suite (51)
Dining (11)
Business Centre & Event Rooms (16)
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Questions & Answers
Ask a question
Sophie-so7
25 December 2017|
Answer
Response from ikelly46 | Reviewed this property |
Free parking right next door 😊😊
0
Votes
Room Tips
"Double-confirm your booking BEFORE arrival.Trust me"
743armands
30 Oct 2018
Read review
"Ask for a room away from busy road"
NerdyFerdy
22 Oct 2018
Read review
"check if the room has the wi-fi and hot water first."
SissiSerena
19 Oct 2018
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"Ask for a room at the rear to avoid late night noise."
rafaman2018
23 Jun 2018
Read review
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