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Best Western Grand Hotel

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Traveller (25)
Room & Suite (52)
Dining (11)
Overview
Swainson Street, Hartlepool TS24 8AA England See on map
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
3 Star accommodation
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Rooms
28 Oct29 Oct
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (530)
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526 results
Traveller rating
197
152
95
44
38
Traveller type
Time of year
LanguageEnglish
197
152
95
44
38
Show reviews that mention
All reviews sports bar indian restaurant council car park single room wedding planner old building saturday night shopping centre great night pleasant stay good nights sleep excellent stay couldn't do enough excellent value for money full english cooked breakfast stayed here for one night
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1 - 5 of 526 reviews
Reviewed 1 week ago

Stayed in an executive room 3rd floor clean comfortable bed we heard no noise from outside good parking on site we enjoyed a hearty full cooked breakfast in the morning and would definitely stay again

Thank AHTR
Response from Paul R, General Manager at Best Western Grand HotelResponded 1 week ago

Thank you for your kind review - we look forward to welcoming you back in the near future! :-)

Reviewed 4 weeks ago

Stayed for 2 nights for family wedding everything was fantastic.gonna be staying over again christmas.as the rooms were great the beds massive and reasonably priced,breakfast was lovely and you can have it in your room if you wanted to,

Review collected in partnership with Best Western
Thank paulbromley62
Response from Hotel M, General Manager at Best Western Grand HotelResponded 2 weeks ago

Thank you for your kind review! We look forward to seeing you again at Christmas! Best wishes Paul

Reviewed 9 September 2018 via mobile

The room was clean staff were nice but the room i ordered was a executive double room and what i was given was a standard family room when i said they got mixed up they told me it was a executive double room i feel...More

Thank 369,111
Response from Hotel M, General Manager at Best Western Grand HotelResponded 2 weeks ago

Thank you for your review. I am happy to hear that you found the room clean and were pleased with the staff. We apologise for the misunderstanding with regards to the Executive room as the picture online when you booked was no the same room...More

Reviewed 6 September 2018 via mobile

Can’t fault this hotel. We had a suite: Gorgeous and luxurious. Staff: very friendly and attentive. Location: couldn’t be better. Located in town and 5 minutes walk to the marina. Breakfast: stunning. Parking: on site. We arrived early and were able to check in with...More

Thank Victoria S
Response from Hotel M, General Manager at Best Western Grand HotelResponded 2 weeks ago

Thank you for your kind review! Our team work hard to ensure each and every guest have a great stay with us, and it feedback like this really helps motivate us to continue going the extra mile for our guests! We look forward to welcoming...More

Reviewed 3 September 2018

I stayed for 3 days whilst walking the newly opened stretch of the English Coastal Path. The cost of laess than £50 a night for single occupancy of a double room was excellent value.. the staff were friendly, the parking permit system was fine and...More

Thank istanbul187067
Response from Hotel M, General Manager at Best Western Grand HotelResponded 2 weeks ago

Thank you so much for your kind review! Feedback like this really inspires our team to continue to work hard to exceed our guests expectations. I am thrilled you chose to let others know about your stay and look forward to welcoming you back in...More

View more reviews
About
Food & drink at the hotel
Pearl Bar
3 reviews
Hotel class
Hotel Amenities
HOTEL FEATURES
Free Parking
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Room Service
Banquet Room
Conference Facilities
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Wheelchair access
Breakfast included
Fitness Centre with Gym / Workout Room
Pool
Room types
Suites, Non-Smoking Rooms
Hotel class
Room types
Suites, Non-Smoking Rooms
Number of rooms
48
Price range
US$62 - US$92 (Based on Average Rates for a Standard Room)
Formerly known as
BEST WESTERN Grand Hotel
Location
United Kingdom > England > Durham > Hartlepool
Hotel class
Room types
Suites, Non-Smoking Rooms
Number of rooms
48
Price range
US$62 - US$92 (Based on Average Rates for a Standard Room)
Formerly known as
BEST WESTERN Grand Hotel
Location
United Kingdom > England > Durham > Hartlepool
Photos
Traveller (25)
Room & Suite (52)
Dining (11)
Business Centre & Event Rooms (16)
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Questions & Answers
Ask a question
Sophie-so7
25 December 2017|
Answer
Response from ikelly46 | Reviewed this property |
Free parking right next door 😊😊
0
Votes
Room Tips
"Ask for a room at the rear to avoid late night noise."
rafaman2018
23 Jun 2018
Read review
"one with heating and hot water"
markandgillcohen
14 Apr 2018
Read review
"The executive doubles are cheap and great value for money"
Swedge66
27 Mar 2018
Read review
"Ask for a quiet room and check about parking."
604johnnyboy
20 Mar 2018
Read review
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