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Best Western Grand Hotel

Traveller (32)
Room & Suite (51)
Dining (11)

About

Location
Cleanliness
Service
Value
Property amenities
Free Parking
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Room Service
Banquet Room
Conference Facilities
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Public Wifi
Wheelchair access
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Room features
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Centrally Located
Historic Hotel
HOTEL CLASS

Location

Full view
93Great for walkers
Grade: 93 out of 100
53Restaurantswithin 0.3 miles
12Attractionswithin 0.3 miles
547Reviews
115Photos
2Q+A
100Room tips
Traveller rating
  • 199
  • 159
  • 102
  • 47
  • 40
Time of year
Traveller type
Language
  • Filter
  • English
Popular mentions
Arrived just before midnight Night porter could not have been more helpful Amazing room for the price and a stunning building What I like about great western is their use of an old building and keeping it residential Come to like this chain very much
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The room was pleasant, a little cold at first but warmed up. Unfortunately the restaurant was closed for refurbishment. Breakfast was nice, lots of fruit and tasty croissants - i did not opt to have anything cooked.
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Review collected in partnership with Best Western
An absolutely amazing night at this stunning hotel. Gorgeous room and friendly staff who were so helpful. The hotel is in a great location and the price was very reasonable. Would highly recommend this hotel.
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Review collected in partnership with Best Western
When you ring up 5 hours in advance to ask if they will show a rugby game the receptionist put me on hold 4 times just to check if they would play it in bar 1908 and kept forgetting the type of sport and then kept forgetting the team name must have said Leeds about 50 times and
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Response from Paul R, General Manager at Best Western Grand Hotel
Responded 2 weeks ago
I am very sorry to hear that we were not able to show the specific match you were asking for. We will always try to cater for our guests, however if we have had a few specific requests we are unable to honour them all and whilst we can not please everyone, we do try to show the events that are of interest to the majority in the bar. I do hope this does not put you off returning in the future.
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Good stay here in one of their huge rooms. Breakfast was good in a nicely decorated room. Was a little noisy at times but building is old and so sound proofing was not priority at the time. Felt the bathroom needed a walk in shower and blind on the window but otherwise no issues
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Response from Paul R, General Manager at Best Western Grand Hotel
Responded 2 weeks ago
Thank you for your review. We are pleased that you enjoyed your stay, and will work hard to act on your comments to improve your next visit. We look forward to welcoming you back soon!
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Previous
Album Categories
All photosTravellerRoom & SuiteDining Business Centre & Event Rooms
King size
Brilliant
Photo provided by managementBest Western Grand Hotel
Guest Room
Photo provided by managementBest Western Grand Hotel
Guest Bathroom
Photo provided by managementBest Western Grand Hotel
Queen Suite
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12345611
Free parking right next door 😊😊
0 votes
How late does bar open
"Double-confirm your booking BEFORE arrival.Trust me"
"Ask for a room away from busy road"
"check if the room has the wi-fi and hot water first."
"Ask for a room at the rear to avoid late night noise."
"one with heating and hot water"
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12345620
PRICE RANGE
US$54 - US$97 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
BEST WESTERN Grand Hotel
LOCATION
United KingdomEnglandHartlepool
NUMBER OF ROOMS
48
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