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Room was clean. Near lots of restaurants and stores. Nice place to stay if you want to get in and out of area quickly. If you want to be near downtown Kelowna and Kelowna beaches it is a good half hour away and even longer...More
Response from Orlando B, Guest Relations Manager at Holiday Inn West KelownaResponded 5 September 2017
Thank you for your review. I am pleased to hear that you had a decent stay with us. We look forward to your next visit.
Book Direct, Big Savings
Me and my wife went for a little vacation for the long weekend.
We arrived and check in was good, friendly, efficient and quick.
Once we were in the room that was big, well accommodated with 2 very soft queen beds a fridge and a...More
Thank Carlos C
Response from IHGService, Guest Relations Manager at Holiday Inn West KelownaResponded 27 August 2017
Dear Carlos C,
Thank you for taking the time to write a review about your stay with us. We would like to apologize for the level of service you received from our staff and for being let down by the cleanliness of the room you...More
The Holiday Inn West Kelowna is run down and our room was not clean. Based on the price paid for our room we were expecting a nice stay in West Kelowna but rather left disappointed. Our room had not appeared to be cleaned since the...More
Response from IHGService, Guest Relations Manager at Holiday Inn West KelownaResponded 26 August 2017
Thank you for staying with us and for leaving a review. It is regrettable that you were not able to fully enjoy your stay with us due to the condition of the hotel, the room cleanliness and the housekeeping services. Please accept our...More
Nice clean hotel for the most part. Front desk staff weren't overly friendly. Washrooms need some serious upgrades. Old shower heads, paint peeling in shower area and shower curtains smell pretty bad. You may want to fix the handle leading down to the pool (very...More
Response from IHGService, Guest Relations Manager at Holiday Inn West KelownaResponded 17 August 2017
Thank you for posting a candid feedback from your recent stay with us. It is great to know that you were able to appreciate the cleanliness of our hotel. However, I was concerned to see that you were not impressed with our shower...More
Travelling with a 3 year old grandchild is always fun but good hotel rooms and pools make them that much better. This HI provided both - clean bright room with excellent beds and a different type of pool as it was both indoor and out....More
Response from Orlando B, Guest Relations Manager at Holiday Inn West KelownaResponded 18 July 2017
Thank you for your review. I am pleased to hear that you and your grandchild had a enjoyed our indoor/outdoor swimming pool. I am also glad that your found our rooms clean and bright.
Book Direct, Big...More
Hi Swarmhive, What requests that specific it would be best to phone the hotel direct. I understand the importance of your requests, I have a family member that requires that type of room also. Good luck