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Mercure Bristol North The Grange Hotel

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Traveller (190)
Room & Suite (79)
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Overview
  • Excellent30%
  • Very good25%
  • Average24%
  • Poor11%
  • Terrible10%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star Hotel
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Rooms
3 Jun4 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (727)
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All reviewswedding receptionwedding breakfastfriends weddinglovely locationbeautiful groundsthe ground floorrestaurant staffflat screen tvevening mealfood was lovelyplenty of parkingtea and coffeebristolvalvenuediscocountryside
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1 - 5 of 711 reviews
Reviewed 5 days ago via mobile

Rooms were filthy, I had urine in my toilet on arrival and could write my name on the kettle with the amount of dust. Had a table booked for 7:30 and was eventually served food at past 9pm. Staff were very unapologetic. Would definitely not...More

1  Thank Samantha J
Response from MERCUREGrange, General Manager at Mercure Bristol North The Grange HotelResponded 4 days ago

Thank you for taking the time to feedback following your recent stay at the Mercure Bristol North the Grange Hotel. I have noted your comments and will certainly address with the team at the hotel. Kind regards Michael Wood General Manager

Reviewed 5 days ago

Booked through secret escapes. Had a complimentary bottle of wine and breakfast included which was good. The grounds were really idyllic and the food was fantastic, which was good considering the rest was not really up to scratch, unfortunately. We were not informed before arriving...More

Thank Tom V
Response from MERCUREGrange, General Manager at Mercure Bristol North The Grange HotelResponded 4 days ago

Thank you for taking the time to feedback following your recent, We accommodate weddings most weekends throughout the year, however, this should not detrimentally affect the service extended to our hotel guests. There is a discretionary 10% charge in our restaurant, this can be removed...More

Reviewed 6 days ago via mobile

Everything that had to do with the wedding was nice so no complaints there and all the staff were nice. The hotel rooms really need an update. The carpets and chairs had stains, the shower in our room was old, the toilet flush was wobbly...More

Thank Kristina S
Response from MERCUREGrange, General Manager at Mercure Bristol North The Grange HotelResponded 5 days ago

Thank you for taking the time to comment following your recent stay at the Mercure Bristol North the Grange Hotel to attend a family wedding. We are pleased you enjoyed the wedding, let me apologise for the quality of the accommodation provided and the room...More

Reviewed 1 week ago via mobile

While the setting was idyllic and location handy for day trips to nearby Bath & Bristol, our stay can only be described as a shambles from start to finish. After checking in we were given a room key that unlocked the door to a suite...More

3  Thank Sam B
Response from MERCUREGrange, General Manager at Mercure Bristol North The Grange HotelResponded 1 week ago

Thank you for taking the time to comment following your recent stay at the Mercure Bristol North the Grange Hotel. Please accept my sincere apologies for the accommodation provided and the incorrect appointment of your room. I am disappointed this was not handled with more...More

Reviewed 1 week ago via mobile

stayed one night. Expected a four star experience but was very disappointed. The public areas of the hotel are nice. But the rooms coridoors and in particular the bathroom were shaby and even a bit dirty. We didn't even get the basics no tea coffee...More

2  Thank jayneorton
Response from MERCUREGrange, General Manager at Mercure Bristol North The Grange HotelResponded 1 week ago

Thank you for taking the time to comment following your recent stay at the Mercure Bristol North the Grange Hotel. Please accept my sincere apologies for you being allocated a room that hadn't been serviced, this was a mistake, which I will address with the...More

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About
Amenities
Top amenities
Restaurant
Room Service
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Dry Cleaning
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$98 - US$202 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$98 - US$202 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveller (190)
Room & Suite (79)
Dining (12)
Questions & Answers
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Karen M
24 April 2018|
Answer
Response from MERCUREGrange | Property representative |
Please contact me direct with the date of your stay, I will then arrange to forward the receipt. Many thanks Michael Wood General Manager
0
Votes
citybreakerKent
25 October 2016|
Answer
Response from NigePlymouth | Reviewed this property |
Hi, it would be by taxi as the hotel is loated in the country and I don't think it is on a bus route. This could be expensive. Alternativley you could take a 10 taxi ride to Bradley Stoke village center and catch a bus into... More
1
Vote
Room Tips
"Double Room 102/104 join together so if you have small children these are great"
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"We were in room 114 which was perfect. The slow cooked lamb shank was the best we have tasted. Hope it is on..."
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"Top floors won't have squeaky floorboards upstairs"
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"Excellent disablement service. Great for events. Large ground. Good parking."
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