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City Express Tepotzotlan

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City Express Tepotzotlan
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172 Reviews from our TripAdvisor Community

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Showing 9: English reviews
New Jersey
Reviewed 4 November 2016

Secure, Clean, Simple and Conveniently located. We enjoyed our 7 night stay. Delectable continental breakfast included. Non Smoking room-floors. An excellent value for the money. Polite staff. Efficient and friendly taxi service available 24/7 right out front. Pleasantly surprised.

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Thank 1Sybarite
Reviewed 1 September 2016

Fenced property. Full-time front door man. Decent continental breakfast. Complimentary bottled water in room with more available in vending machine. Comfortable rooms. Good housekeeping service. Only complaint is the faucet on the sinks have a fast, fine spray that can't be controlled, so the water goes everywhere.

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Helpful?
Thank Frances M
Manchester
Reviewed 8 July 2015

Stayed here for two nights on business. Breakfast was self serve with paper plates and plastic folks with options of eggs, toast or fruit. Rooms were dated and poorly maintained, I had a broken window and toilet. At night the hotel was noisy with a lot of traffic disturbance. Staff weren't unhelpful but I cant say they were helpful either.

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Helpful?
Thank andyjohnno
marlen c, Guest Relations Manager at City Express Tepotzotlan, responded to this review

Dear Customer First I want to apologize for any inconvenience during your stay, relating to the incident with housekeeping, as this helps us identify our areas of opportunity and work on them. For this reason we have taken steps to our Housekeeper and maintenance, who will be working on better training and meet the quality standards Hotels City. I hope...

Washington DC, District of Columbia
Reviewed 14 October 2014

We booked AND PREPAID through a 3rd party vendor. The clerk couldn't find the reservation. We showed her our receipt. We logged into the website & showed the reservation. NOTHING. We argued for 20 minutes. It was late & pouring rain, so we agreed to go ahead and pay for the night (20% more than our prepaid reservation) on the...

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Helpful?
1Thank Nathan G
Marlen C, Guest Relations Manager at City Express Tepotzotlan, responded to this review

Dear Guest First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with the service the reception as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; we reported that we have implemented corrective action in relation to...

Chicago, Illinois
Reviewed 27 December 2012

We were invited to a wedding nearby the center and we decided to stayed overnight in this hotel. It is located about 10 minutes by car away from Tepotzotlan downtown. Since we had reservations the check in was easy and quick. We shared a room with double full size beds and we paid about $1,000 pesos for the night. The...

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Helpful?
1Thank Ivette C
ControlCalidad, Guest Relations Manager at City Express Tepotzotlan, responded to this review

It is our pleasure to offer our services is our main motivation and commitment that your stay is pleasant and productive. Together with you we are taking an important first step in our path. We appreciate the confidence you had in sharing their experience and this commits us to continue working hard towards achieving new triumphs and today we are...

Chicago, Illinois
Reviewed 4 November 2012 via mobile

Don't expect a five star hotel ! But has just the necessary accommodations for a comfortable stay . I stayed for 2 weeks and the service and the food was excellent !! The front desk stuff where so friendly ! I'll will stay and another City express ..

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2Thank Chofis
ControlCalidad, Guest Relations Manager at City Express Tepotzotlan, responded to this review

Appreciated guest: It is our pleasure to offer our services is our main motivation and commitment that your stay is pleasant and productive. Together with you we are taking an important first step in our path. We appreciate the confidence you had in sharing their experience and this commits us to continue working hard towards achieving new triumphs and today...

Reviewed 15 July 2012 via mobile

it's a very basic hotel, with only breakfast: dinner is avaible only with room service, but there are some good restaurant nearby. rooms are very clan, with tv, AC and quite big bathroom. the location is good (very colse to the industrial zone) and in front of the highway.

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1Thank vasaio012
ControlCalidad, Guest Relations Manager at City Express Tepotzotlan, responded to this review

Dear guest: It is our pleasure to offer our services is our main motivation and commitment that your stay is pleasant and productive. Together with you we are taking an important first step in our path. We appreciate the confidence you had in sharing their experience and this commits us to continue working hard towards achieving new triumphs and today...

Bucharest, Romania
Reviewed 26 July 2010

We stayed one night on our way from Acapulco to SLP. It is conveniently located on the highway. Very clean, nice rooms, AC, fast check-in and out. The rate had breakfast included, very poor one , you need to pay extra for eggs and omlette. Free wireless internet in the rooms. Nearby is a japanese restaurant, Burger King and a...

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1Thank dumid
Chicago, Illinois
Reviewed 7 September 2008

This hotel is exactly what it is supposed to be. It's convenient, quiet and clean, with no real personality -- everything works, and registration and check-out are smooth and easy. We stayed here while traveling for pleasure -- wanted to spend the night in Tepotz. before driving into Mexico City next morning -- but it seems to be intended primarily...

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3Thank dennisfr
Marlen C, Guest Relations Manager at City Express Tepotzotlan, responded to this review
Google Translation

Estimado Huésped, Le pedimos una disculpa por lo sucedido con la incomodidad de su habitación le comento que esto es...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Shuttle Bus Service
  • Meeting Rooms
  • Conference Facilities

Additional Information about City Express Tepotzotlan

Address: Autopista Mexico-Queretaro, Km 42.5 S/N | Col. Barrio Texcacoa, Tepotzotlan 54600, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Estado de Mexico > Tepotzotlan
Price Range: £32 - £43 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — City Express Tepotzotlan 2*
Number of rooms: 118
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Questions & Answers

Here's what travellers have asked, with answers from City Express Tepotzotlan staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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