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Hideaway at Royalton Saint Lucia

Traveller (1104)
360
Panoramas (26)
Pool & Beach (202)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Adult pool
Airport Transportation
Banquet Room
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Outdoor pool
Shuttle Bus Service
Wheelchair access
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Room features
Air Conditioning
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Trendy
Family Resort
HOTEL CLASS
1,246Reviews
1,286Photos
355Q+A
100Room tips
Traveller rating
  • 635
  • 362
  • 154
  • 58
  • 37
Time of year
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Language
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  • English
Popular mentions
Arrived for a week's all inclusive trip in The Hideaway on Tuesday evening. Friendly welcome with a drink and information of amenities and was issued our wrist band/door key. Room was lovely and the staff show you to your room and bring your bags. When we entered our room, we
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Response from cmrng, General Manager at Hideaway at Royalton Saint Lucia
Responded 2 days ago
Dear JoJoMozz, Thank you for taking the time to write a review, your feedback is always appreciated. We are delighted to hear of your positive experiences at Royalton Saint Lucia, and that you enjoyed your stay. Please accept our sincerest apology for the maintenance issues you experienced during your stay, we can assure you this is certainly not the typical circumstance. We can confirm that the stomach flu symptoms reported by some guests are related to a Viral Gastroenteritis which is spread by direct contact with an infected person and not airborne. The safety and health of our guests is our priority and we have always taken strong measures to prevent the spread any virus. Following the Spread of Infection Prevention Protocols (SIPP), the following guidelines are in effect: Increasing the frequency of sanitation and disinfecting all common areas and guest access areas including pools and Jacuzzis; Thorough cleaning and disinfecting of all guest rooms and high contact surfaces; Providing hand sanitizer at all guest access points, lounges, bars, restaurants, and kids clubs; raising the levels of chlorine in the water for ice making facilities as well as deep cleaning of ice machines; Upgrading overnight cleaning teams to focus on further sanitizing public area surfaces; Communicating ways to prevent spread of the virus to guests - including regular hand washing and hand sanitizing. We believe these precautionary measures will help reduce the spread of the illness and keep our guests healthy. Regards, Hideaway at Royalton Saint Lucia Management Team
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Our recent trip to Hideaway at Royalton was nothing short of amazing. Check in was personalized and staff throughout the resort were very friendly and helpful. If getting a swim out room, I would suggest building 1 as the view was spectacular. February weather was sunny and
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Response from cmrng, General Manager at Hideaway at Royalton Saint Lucia
Responded yesterday
Dear Freedom772724, Thank you for choosing Hideaway at Royalton Saint Lucia for your recent vacation and taking the time to share your experience with us. We appreciate your comments highlighting your wonderful check-in experience, attentive hosts and stunning views. It was certainly a pleasure hosting you and we look forward to your return. Regards, Hideaway at Royalton Saint Lucia Management Team
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+5
I would recommend this resort to everyone. We had the Butler service as well as an oceanfront room. We were on the corner above the bar so had a great view of both the resort and the ocean. I would highly recommend this room. Room 1201. Any room on this corner would be a
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The transfers ruined the holiday, as the transportation were well of need of replacement. as the road were dangerous and hair raising experience. Along with the bug that hit all of our party and many other guests
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Review collected in partnership with this hotel
Response from cmrng, General Manager at Hideaway at Royalton Saint Lucia
Responded 2 days ago
Dear MarkcE5566HW, Thank you for taking the time to write a review, your feedback is always appreciated. We are delighted to hear of your positive experiences at Royalton Saint Lucia, and that you enjoyed your stay. We can confirm that the stomach flu symptoms reported by some guests are related to a Viral Gastroenteritis which is spread by direct contact with an infected person and not airborne. The safety and health of our guests is our priority and we have always taken strong measures to prevent the spread any virus. Following the Spread of Infection Prevention Protocols (SIPP), the following guidelines are in effect: Increasing the frequency of sanitation and disinfecting all common areas and guest access areas including pools and Jacuzzis; Thorough cleaning and disinfecting of all guest rooms and high contact surfaces; Providing hand sanitizer at all guest access points, lounges, bars, restaurants, and kids clubs; raising the levels of chlorine in the water for ice making facilities as well as deep cleaning of ice machines; Upgrading overnight cleaning teams to focus on further sanitizing public area surfaces; Communicating ways to prevent spread of the virus to guests - including regular hand washing and hand sanitizing. We believe these precautionary measures will help reduce the spread of the illness and keep our guests healthy. Regards, Hideaway at Royalton Saint Lucia Management Team
Read more
Great service, brilliant staff, highly recommended for couples the hideaway is great but would return with the kids as the hotel is well catered for all with activities and excursions for all A variety of restaurants and evening entertainment to end the day
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Response from cmrng, General Manager at Hideaway at Royalton Saint Lucia
Responded today
Dear Kiren G, Thank you for choosing Hideaway at Royalton Saint Lucia for your recent vacation and taking the time to share your experience with us. We appreciate your comments highlighting the excellent service, selection of restaurants and exciting evening entertainment. It was certainly a pleasure hosting you and we look forward to your return. Regards, Hideaway at Royalton Saint Lucia Management Team
Read more
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All photosTravellerRoom & SuitePool & BeachDining Family and Play Areas
That's Chester's bar. Short crawl home if you're staying in building 1. ; )
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12345643
Theres plenty of choice within the complex however castries is about 35/40mins away with plenty of bars and restaurants. Rodney bay is close by where they had a street party on a friday night but i did not see much in terms of restaurants there however we did not go there by day. I think most stuff is at Castries if you are not wanting to stay in the complex.
0 votes
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Theres not unless its an upgrade but its done a first come first served basis.
1 vote
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12345671
"First floor with swim up"
"Buidling 3 at the top best ocean view otherwise you have to be diamond club member to get ocean view"
"The Hideway is adult only section. Ask for building 1"
"Avoid rooms next to the suites, which are used for parties."
"away from ice maker."
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PRICE RANGE
US$369 - US$1,451 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanSt. LuciaGros Islet QuarterCap Estate
NUMBER OF ROOMS
104
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