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The Croft Hotel, BW Signature Collection

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Traveller (283)
Room & Suite (57)
Dining (37)
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About

#1 of 1 hotels in Croft-on-Tees
Location
Cleanliness
Service
Value
Travellers' Choice
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Taxi service
Conference facilities
Banquet room
Baggage storage
Newspaper
Street parking
Wifi
Restaurant
Breakfast in the room
Kids' meals
Special diet menus
Meeting rooms
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Housekeeping
Room service
Safe
Iron
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Modern
Languages Spoken
English
Hotel links
Special Offer:Lowest Price When You Book Direct! CLICK HERE to view
692Reviews3Q+A100Room tips

Reviews
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Shaun S wrote a review 4 Apr
Newton Aycliffe, United Kingdom6 contributions6 helpful votes
My fiancé and I planned on looking at 3 possible venues for our wedding. After seeing The Croft we didn’t even look at the others, we knew instinctively that this was the place for us. After a quick tour we were invited to stay for a meal on the house which was so kind of them and the quality of the food was fantastic. The venue itself is out of this world and the room we got married in is stunning. From start to finish the staff went out of their way to make our day special, nothing was too much trouble. Our 13 year old Labrador was even allowed to attend so he donned his collar and tie and the staff even brought him a bowl of dog food when the meal was served. Special thanks to Jack who even held his dish while he ate. Our experience of this hotel far surpassed any expectations that we could have had. The staff just made the day so easy and stress free. Julia and I can’t thank you enough. We wish the staff and owners all the best for what has to be one of the best venues in the North East.
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Date of stay: March 2024
Value
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Trip type: Travelled with family
Room Tip: You won’t want to leave
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jess Terry , General Manager at The Croft Hotel, BW Signature Collection
Responded 1 week ago
Dear 565shauns, Thankyou for your positive feedback, I am glad you enjoyed your time with us. Best wishes for the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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cellulike wrote a review Jan 2024
12 contributions10 helpful votes
Hotel's Favourite
Amazing experience. Incredible food, steak cooked to perfection! Even got a birthday cake for my wife!! Service was personal and we felt very looked after by jess and her team. Will definitely be back! Thanks to Sophie for the great upgrade.
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jess Terry , General Manager at The Croft Hotel, BW Signature Collection
Responded 1 week ago
Dear cellulike, Thank you for your great review. I will pass your kind words onto Sophie. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Julia P wrote a review 4 Apr
Darlington, United Kingdom4 contributions1 helpful vote
I just want to say a huge thank you to the Croft Hotel and its wonderful staff for the service we received for our wedding on 25th March. I stayed here on the eve of my wedding along with my family. All the rooms we had were spacious, clean and comfortable. The staff offered me the garden room to get ready in on the day of my wedding, it was fabulous. Throughout our wedding day staff were attentive and kept everything to schedule which was great. Food was lovely both through the day and evening service. Honeymoon suite was amazing. Breakfast on both days was fantastic, plenty to choose from, plates cleared promptly and pots of tea replenished when asked for. I would not hesitate to recommend this hotel. We will be booking for Sunday lunch once back from honeymoon. Thanks again for making our day so special.
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Date of stay: March 2024
Value
Rooms
Location
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Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jess Terry , General Manager at The Croft Hotel, BW Signature Collection
Responded 1 week ago
Dear 438juliap, Thankyou for your lovely review! I am so glad you had a lovely day, it was a pleasure to be a part of it. Hopefully we will see you both again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jo H wrote a review 2 Apr
1 contribution1 helpful vote
We visited the croft hotel on Sunday for Sunday lunch. On arrival the main bar area was very busy due to a wedding about to start. there was no clear signage or indication on arrival where we go to book in for lunch and understandable we didn't really want to walk through a wedding party especially when the photographer was there trying to capture moments. I went to the bar and was directed through the party to a table in the restaurant. Pros: Food was amazing, even my fussy kids enjoyed it. Deco was really nice, light an airy. Where improvements could be made is the service, fair enough if it was busy in the restaurant but there was 3 tables including ours. Our sides were forgotten, when they arrived we had finished lunch, there was also no spoons for serving up any of the sides and no staff came to check if everything was ok to which this could of been addressed. we waiting around 20 minutes from finishing our meals to the table being cleared... even then it was half done, we waited around 15 minutes until I asked for dessert menus, the waitress brought them over... when desserts came I asked if she could remove the cauliflower cheese as it still hadn't been cleared away and hse was ready to walk off. No one asked in our full 1hr 30min stay if we were ok for drinks or wanted a top up (thank god they sent a vase of water) When leaving I received the bill and informed staff I wasn't paying for the Cauliflower cheese - another staff member came over and removed some items from the bill - personally the issue with the food was recertified however the customer service wasn't the best. I think in future if there is a wedding on maybe just shut for walk ins, we booked the croft due to the new ownership group and have enjoyed other meals we have had at weddings this group owns. Maybe more experienced staff would be a bonus...
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Jess Terry , General Manager at The Croft Hotel, BW Signature Collection
Responded 1 week ago
Dear V2204PRjoh, Thankyou for your feedback, we take all reviews on board whether positive or negative. I am glad you and the kids enjoyed your lunch! Apologies about the wait you experienced throughout your dining experience, I have passed this on to our time as we strive to improve.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Andrea S wrote a review 1 Apr
Newton Aycliffe, United Kingdom35 contributions4 helpful votes
The most amazing experience for our daughters wedding. The staff were fabulous, (all those in particular that were associated with the wedding) An amazing venue with beautiful food and service, dog friendly too. We stayed two nights, the only downside was our bed and pillows weren’t particularly comfortable, and our room in the garden villa was cold and rather noisy due to being next to a road.
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Date of stay: March 2024Trip type: Travelled with family
Room Tip: Garden villa rooms are chilly (certainly in March) and next to a busy road so quite noisy
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jess Terry , General Manager at The Croft Hotel, BW Signature Collection
Responded 1 week ago
Dear W6044XJandreas, Thankyou for your positive feedback, we are very glad you enjoyed your time with us. I have passed all comments on to our staff and we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Thomas H wrote a review Mar 2024
London, United Kingdom33 contributions
Just been for lunch the food was great I had the trio of meat all lovely the rest of the party had different meals all great They were busy with a wedding but we never waited for anything Drinks reasonably priced and service from the waitresses really good ! Thanks we will be back !
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jess Terry , General Manager at The Croft Hotel, BW Signature Collection
Responded 1 week ago
Dear 881HappyGuy, Thankyou for your positive review, I have passed on your lovely comments to all staff and we hope to see you again very soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Chris S wrote a review Mar 2024
Northallerton, United Kingdom9 contributions3 helpful votes
After a recent refurbishment my expectations were high as especially not a cheap stay but it was not so. No bath robes as advertised, had to kneel on floor to use mirror on dressing table as no seat provided, no hair dryer, only one glass, one hand towel amongst other issues. We did go for a wedding which was excellent but not rest of the hotel.
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Date of stay: March 2024
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip: If you are expecting something special I wouldn’t stay here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jess Terry , General Manager at The Croft Hotel, BW Signature Collection
Responded 1 week ago
Dear Chris101260, Thankyou for your review, we take all feedback seriously whether good or bad. I am glad to hear your had an excellent time at the wedding and enjoyed your evening. Thankyou for bringing the furnishing details to our attention, we have since ordered and updated the bedroom.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nicholas P wrote a review Mar 2024
Preston, United Kingdom31 contributions11 helpful votes
+1
This is without doubt the dirtiest and filthiest hotel that we've come across. The hotel contacted us the day before asking us to check in online and state an expected time of arrival. We did this and gave them a check in time of from 3pm onwards. This was accepted by the hotel and no queries were raised by the hotel at this point. We actually arrived at the hotel reception at 4.20pm and were informed our room was ready. As this was a special occasion we were given the "allegedly" the best bedroom in the hotel, The Bridal Suite. We were a little shocked at this as there was clearly a Wedding Reception taking place in one of the function rooms but went to our room nonetheless to relax before our evening meal at the hotel. Almost immediately upon entering the room things didn't appear correct. The bed was made but there were several issues througout the bedroom and lounge area of the room. There were carrier bags lying around, used make up on one of the chest of drawers, a child's toy on the sofa, cup stains on the windowsills and toffee wrappers and food scattered around. Weeks and weeks of accumulated dust seemed to be everywhere, no matter what you touched was covered in dust. Collecting some of the offending items I noticed that several toffee wrappers were by a large 7ft mirror on the far stone wall. As I picked these up I nudged the mirror and infact it wasn't even attached to the wall, this fell forward and I managed to catch it and stop it falling off the sill and crashing to the floor. Next thing there was someone outside our bedroom door kicking aggressively at the door and trying to break into our room. I opened the door but they'd ran away but the same thing happened on many more occasions during our first hour in our room. I brought this to the hotels receptionists attention and they stated they'd deal with it and it wouldn't happen again. I also told them about the state of the room upon our arrival and they tried to blame us stating we had arrived early and the previous occupants should of had a late check out of 5pm but had vacated earlier. It became clear that it was the Wedding guests that were trying to gain access to our room as they had had the Bridal Suite prior to us but for reasons still unknown to us had been turfed out of the room on their Wedding Day to accommodate us and been given a lesser quality room. This had obviously miffed them and we were subject of their disapproval several times with the last time of someone trying to access our room at 11.30pm that evening. It became so intimidating for us that at one point we threatened to call the police and spent a great deal of the evening trying to find alternative accommodation close by but alas to no avail. We did eat at the hotel and the starters were OK but both of our main courses were either overly sweet or swimming in gravy. We declined the desserts and also didn't bother with breakfast as we couldn't wait to check out. One further issue is the smart TV within the Bridal Suite. It's obvious that several people have stayed in that room as all of their log in details were still active within the Apps on the TV such as Disney, Netflix, YouTube and the Internet. These have obviously never been reset to factory settings by the hotel as several porn sites were saved and visible on the history searches. We've had several communications with the hotel in trying to resolve this matter amicably without success. Their offer of a complimentary night's stay again at The Croft was declined due to the nature of how we were treated, how the Wedding Party was treated, the poor quality of the food, the terrible state of the room and the fact we would have to travel hundreds of miles to make use of the offer. We will be avoiding ALL brands under the Best Western banner for our future trips. My advise is to AVOID staying at the Croft if you're a private traveller. There are better quality hotels within Darlington and Northallerton areas.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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rory s wrote a review Feb 2024
2 contributions3 helpful votes
I would not rate this hotel or the service at all. I came all the way from Bristol to go to a funeral at the church mins away. I arrived early and explained my friends were outside but would it be possible to check in early or leave my bag (I also emailed ahead to advise of this). I was advised to wait in the bar/reception. They did allow me to check in early but only after did they tell me I had to pay an additional charge of £20 (I was more or less advised if I didn't pay the charge I wouldn't be able to stay, and I'd already paid for the room). If I'd known this in advance I wouldn't have checked in! Also a light switch was hanging off the wall, bathroom mirror is rusty and sheets are dirty. I asked for a change of room but so far this hasn't happened, although the light switch has now been fixed. Very disappointed at a very distressing time. Also to add insult to injury the wake is being held in the same hotel. Obviously grief is a money making exercise for this hotel.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled solo
Room Tip: Don't stay here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Jess Terry , General Manager at The Croft Hotel, BW Signature Collection
Responded 1 week ago
Dear 857rorys, Thank you for your feedback. I take all comments, whether positive or negative in order to improve the services we provide. Our check in time is 14:30, we do try and honour early check ins where we can but sometimes this is not always possible. I am pleased to here the maintenance issues were resolved during your stay. Please accept my apologies if we did not meet your expectations during your stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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David M wrote a review Feb 2024
1 contribution1 helpful vote
This is a honest review regarding the food at the croft hotel darlington I would honestly say the food in a witherspoons would be better and alot cheaper avoid at all cost and management are so rude this review could have ben avoided if mangement had been more understanding
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Jess Terry , General Manager at The Croft Hotel, BW Signature Collection
Responded 1 week ago
Dear davidmV5758XF, Thank you for your feedback - we take all comments seriously and I will pass on this to relevant staff in order to make improvements.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£63 - £130 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western the croft hotel croft-on-tees, best western darlington, croft spa hotel, darlington best western, best western croft
LOCATION
United KingdomEnglandCounty DurhamCroft-on-Tees
NUMBER OF ROOMS
24
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THE CROFT HOTEL, BW SIGNATURE COLLECTION - Updated 2024 (Croft-on-Tees)

Frequently Asked Questions about The Croft Hotel, BW Signature Collection
Which popular attractions are close to The Croft Hotel, BW Signature Collection?
Nearby attractions include Cluedini Live Escape Rooms (Darlington) (3.1 miles), Darlington Hippodrome (2.9 miles), and Head of Steam - Darlington Railway Museum (3.7 miles).
What are some of the property amenities at The Croft Hotel, BW Signature Collection?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at The Croft Hotel, BW Signature Collection?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at The Croft Hotel, BW Signature Collection?
Yes, free parking and street parking are available to guests.
What are some restaurants close to The Croft Hotel, BW Signature Collection?
Conveniently located restaurants include Babul's, Akbar the Great, and Tomahawk Steakhouse Darlington.
Is The Croft Hotel, BW Signature Collection located near the city centre?
Yes, it is 0.08 miles away from the centre of Croft-on-Tees.
Are any cleaning services offered at The Croft Hotel, BW Signature Collection?
Yes, dry cleaning and laundry service are offered to guests.
Does The Croft Hotel, BW Signature Collection offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to The Croft Hotel, BW Signature Collection?
Many travellers enjoy visiting David Mach's Train Sculpture, Darlington (3.3 miles), Durham Town Hall (2.8 miles), and Tees Cottage Pumping Station (3.2 miles).