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Macdonald Craxton Wood Hotel & Spa

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Macdonald Craxton Wood Hotel & Spa
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1,788 Reviews from our TripAdvisor Community

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There are newer reviews for Macdonald Craxton Wood Hotel & Spa
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Showing 1,785: English reviews
Reviewed 2 weeks ago via mobile

We've booked a night here with treatments for her and him. Lovely! The staff was great, the spa facilities and the products they use are awesome, as well as the relaxing room afterwards and the pool. We also dined in that evening from the 'A la carte' menu and it was dreamy! What can I say: it met our expectations...

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Helpful?
Thank CatalinaMatei
Mark K, General Manager at Macdonald Craxton Wood Hotel & Spa, responded to this review

Dear CaitlinaMatei, Thank you for your review. Fantastic feedback for the team. Great feedback all round. We look forward to your return. Kind regards, Mark King General Manager

Reviewed 2 weeks ago

I've been to thousands of hotels in more than 60 countries. This hotel wins the award for the most incompetent management I've ever experienced. Calling the hotel is like calling a government agency or perhaps a bank. You cannot get a live person on the phone. Pressing zero results in their idiotic prerecorded message repeating itself indefinitely. 4 or 5...

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Helpful?
2Thank JsonJens
Mark K, General Manager at Macdonald Craxton Wood Hotel & Spa, responded to this review

Dear JsonJens, Thank you for taking the time to write your constructive feedback. I have taken the opportunity to check your comments and I am unsure of what number you have called? I have dialled the hotel number to check your feedback. There are six options available when you dial the hotel, '0' is not one of them. Depending on...

Solihull, United Kingdom
Reviewed 3 weeks ago via mobile

Good location for chester, friendly and helpful reception, daily room cleaning which was thorough. Large comfortable bed and all usual room faculties. Powerful shower and large bathroom. Nice breakfast.

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Helpful?
Thank james e
Mark K, General Manager at Macdonald Craxton Wood Hotel & Spa, responded to this review

Dear james e Thank you so much for taking the time to leave a review after your stay at Macdonald Craxton Wood. I very much appreciate your valued comments, and look forward to welcoming you back in the future. Kind regards Mark King

Liverpool, United Kingdom
Reviewed 3 weeks ago via mobile

This is our second visit to the hotel as a part of a spa breal my husband booked for my birthday. The Vital spa is one the best spas weve been too and weve been to soo many. Hence the reason for returning :) We got a deal through Travelzoo for an executive room with breakfast and access to spa...

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Helpful?
Thank Struth_Jones
Mark K, General Manager at Macdonald Craxton Wood Hotel & Spa, responded to this review

Dear Struth_Jones Than you for taking the time to leave such a fantastic detailed 5 star review of your stay with us. Its great to read you enjoyed your stay. We look forward to welcoming you back. Kind regards Mark King

manchester
Reviewed 4 weeks ago

We have just visited this spa for a spa day and we thoroughly enjoyed it. We had leah and Cathy do our treatments (ESPA face and back) it was truly excellent. I had had quite a few massages as has my friend and this was probably the best we have ever had. The spa its self was lovely and decorated...

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Thank kirstyhturnbull
Reviewed 4 weeks ago

This was a spa break to celebrate my mums birthday. Originally i was a little worried as i found out closer to the booking there was a wedding fayre the same day, However there was definitely no need to be worried. We were greeted by very friendly staff at reception that could not do enough for you. The spa itself...

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Helpful?
Thank bbex23
Mark K, General Manager at Macdonald Craxton Wood Hotel & Spa, responded to this review

Dear bbex23 Thank you so much for taking the time to leave such a fantastic review of your stay with us. We very much appreciate your 5 star review. Please ensure to check the Macdonald Hotels website when booking your next spa break to make sure you receive the best deal. Kind regards Mark King

uk
Reviewed 4 weeks ago via mobile

Stayed here with my wife to celebrate our anniversary. As always it never fails to impress me, from the lovely receptionist who was very friendly (think her name was Ellie) to the bar man (tristan) who was amazing and our server in the restaurant (Mike). Everyone gave exceptional service and the food was great too, very well cooked plate of...

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Helpful?
Thank bauerUk
Mark K, General Manager at Macdonald Craxton Wood Hotel & Spa, responded to this review

Dear bauerUk Thank you for your excellent 5 star review after staying at Macdonald Craxton Wood, I very much appreciate your fantastic comments. I will ensure that Mike, Ellie and Tristan are made aware of the positive impact they had on your stay with us. I look forward to welcoming you back to Craxton Wood in the future. Kind regards...

Chester, UK
Reviewed 4 weeks ago via mobile

I went for a spa day with my mum, it's the first time we've been since the renovations and we were very impressed, the spa area has a very relaxing feel, a thermal suite with saunas, steam room and foot spas and two relaxation rooms. The pool was lovely and warm and if I lived closer I'd join the health...

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Thank embole
merseyside
Reviewed 5 weeks ago via mobile

An amazing hotel, perfect spa day and surroundings . The best massage ever had and the staff were so professional and helpful . Will be back !!! Wonderful surroundings and lovely bar and grill. Hotel rooms were immaculate -could not fault a thing during the stay

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Helpful?
Thank Su S
Mark K, General Manager at Macdonald Craxton Wood Hotel & Spa, responded to this review

Dear Su S Thank you for taking the time time to leave such a fantastic 5 star review of your stay with us. We very much appreciate such great comments. Its great to read you ejoyed the Spa and the hotel facilities and I look forward to welcoming you back in the future. Kind regards Mark King

liverpool england
Reviewed 22 March 2017

booked a Saturday night here on a offer of b&b in an executive room for £79, this included access to the thermal spa, we found all members of staff to be friendly and professional, especially the guy with glasses on who was in the bar and in charge at breakfast the next morning.we were allocated room 109 which was a...

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Helpful?
Thank 5,913
Mark K, General Manager at Macdonald Craxton Wood Hotel & Spa, responded to this review

Dear 5913 Thank you for taking the time to leave a review of your stay with us at Macdonald Craxton Wood Hotel. It is great to read you enjoyed all aspects of your stay and all comments have been noted. Kind regards Mark King

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
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Questions & Answers

Here's what travellers have asked, with answers from Macdonald Craxton Wood Hotel & Spa staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms overlooking the Garden on the ground floor.”
SUNSHINEWestMidlands, 25 Apr 2017 | Read review
“All rooms excellent.”
765andreaj, 11 Apr 2017 | Read review
“nice rooms at the fron of the hotel overlooking grounds and stream”
countydownrose81, 18 Mar 2017 | Read review
“There may nt be any”
H5704WBphilc, 15 Mar 2017 | Read review
“asked for an accessible room, on ground floor, 115, was lovely, at the rear , but looked out on to lawns and trees.”
KeithandBecs, 2 Mar 2017 | Read review
5 of 5