Al Bustan Palace A Ritz-Carlton Hotel
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Al Bustan Palace A Ritz-Carlton Hotel

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Al Bustan Palace A Ritz-Carlton Hotel
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About

4.5
#19 of 108 hotels in Muscat
4.6 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.0 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Set against a dramatic backdrop of the rugged Al Hajar mountains and nestled next to the Sea of Oman, Al Bustan Palace, a Ritz-Carlton Hotel lies in solitary amid an emerald green oasis with 200 acres of lush beachfront landscaping. Our 5-star luxury hotel is a top choice among hotels in Muscat, Oman, offering accommodations and public spaces that overlook the glittering azure waters of the Sea of Oman.
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Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Boating
Babysitting
Wifi
Paid wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Happy hour
Kid-friendly buffet
Outdoor dining area
Special diet menus
Poolside bar
Canoeing
Snorkelling
Tennis court
Windsurfing
Fishing
Waterslide
Board games / puzzles
Children's playground
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Bathrobes
Air conditioning
Private beach
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Bidet
Housekeeping
Private balcony
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
Radio
iPod docking station
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Mountain view
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Lagoon View
Great View
Languages Spoken
English, French, Spanish, Arabic and 7 more
Hotel links
Special Offer:Earn points toward free nights.

Location

Al Bustan Palace, Muscat 114 Oman
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 52 out of 100
52
Seeb Airport
21.4 mi
See all flights
2,827Reviews113Q+A100Room tips

Reviews
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Detailed Reviews
altanali1952 wrote a review Feb 2020
Kent, United Kingdom28 contributions7 helpful votes
+1
5.0 of 5 bubbles
This hotel is without a doubt my favourite - and I have stayed at hundreds throughout the world and Middle East in particular.
From the time we stepped out of the car to be greeted, the checking in process, the service from the restaurant staff, the pool and outdoor seating area, the restaurant service and quality of food, and the general helpfulness of everybody right up to the top, e.g. Assistant general Manager.
I generally do not do lengthy reviews, but I feel I need to to fully justify how good our stay was at The Al Bustan Place.
The interior is stunning, almost like a cathedral or mosque dome. The room which overlooked the "lagoon" was of very tasteful decor. Such comfortable pillows and bed, with a lighting system which enables you to achieve any ambience that you wish. Very quiet with practically no noise from the corridors or other rooms.
We stayed for a week commencing 8th February, and it was so peaceful and serene everywhere with staff almost on top of you ready to help and serve! It did get a lot busier the day we arrived but there is so much space outside that it never felt overly crowded.
The Al Khiran Restaurant breakfast is to die for, and goes on to 11.00 am and it never felt like the staff were trying to rush you out. What a way to start your day! Literally everything available that you can possibly imagine, and a fresh fruit section that leaves you trying to guess the names of some of them. Leisurely breakfasts set us up for the day.
The Al Khiran evening themed buffets were exceptional - we tried the Arabic and Seafood nights, and both were amazing with a wide selection that did not restrict you to the speciality dishes.
We booked a Tomahawk Steak night at the Beach Pavilion several days beforehand, (amazing value from money), but were told 2 days before that it was Valentine's Day night and had booked us in by mistake. We were disappointed, but fully understood. Then the day before, they told us that they would honour the original booking.
The service was 100%, and they also provided us with complimentary Valentines cocktails as well as the additional sweet.
There is a complimentary shuttle which goes to the Muttrah souk, and another which goes to the Sultan Qaboos Mosque.
We chose not to go on any excursions, e.g. Wadis, mountains or desert trips as this was a holiday just for chilling.
Neither Oman nor the Al Bustan are cheap, but one is not left feeling short changed by the quality and level of service.
Unlike most of the other Gulf States, the Omani people are delightful, friendly and always keen to help.
All in all, this holiday was 10 out of 10 with some wonderful winter sunshine and very tolerable temperatures in the mid-20's C (high 70's F).
Thank you Al Bustan and all your staff.
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Date of stay: February 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
Room Tip: Lagoon view is excellent
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AlBustanPalace, General Manager at Al Bustan Palace A Ritz-Carlton Hotel
Responded 19 Feb 2020
Dear altanali1952, Thank you so much for taking the time to write such lovely review, we really appreciate your time and feedback. I will make sure to celebrate the teams that provided you with a personalize service. I'm fortunate to have a fantastic team supporting me on a daily bases. We hope to have the pleasure to welcome you again soon in our beautiful resort. Wish you all the best, Katrin Herz General Manager Katrin.Herz@ritzcarlton.com
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Sue3996 wrote a review Feb 2020
Melbourne, Australia29 contributions36 helpful votes
5.0 of 5 bubbles
I do not know where to start. This hotel is magnificent and the staff, some of the best I have ever come across in my extensive travels. Check in was swift and informative and when I asked whether the hotel offered any cooking classes during our stay, the response was that an inquiry would be made and a message left for me. Within 5 minutes of arriving in our lagoon room, the phone rang and I was informed that there was a class at 12.30 pm the following day and I could attend at no charge given our membership of the Bonvoy loyalty program! The class was brilliant. I was the only participant and Sagar, the chef de cuisine and Hazeffa, the sous chef, took me through 2 recipes, a soup and a rice dish as well as many other tips. These two chefs were fantastic and representative of the magnificent friendly service which all staff exhibited. Given we were not going to be at the hotel for dinner the following day, they offered to make me a Laksa which was one of Hazeffa's many specialities. True to their word at dinner that night Hazeffa served her delicious laksa to my husband and I even though it was not on the menu that evening! This care and attention to detail is what makes this hotel one of the best I have stayed in anywhere in the world.
We ate at the Al Khiran for breakfast each day and also at night although we only ordered from the a la carte menu rather than the buffet as we were trying to limit the amount of food we consumed. The food at this restaurant for both breakfast and dinner was of the highest standard - eggs cooked to order, fresh pastries which melted in your mouth, delicious fruit, well selected cheese, cold meats, fish, cereal, pancakes and many more hot dishes. Nothing was too much and everyone seemed to go that extra mile. Our evening waiter Jince, was excellent as were all the restaurant staff.
The hotel grounds are superb and beautifully maintained. Sun lounges were plentiful and made up on request and came with an ice box with cold water. Lunch, coffee and drinks were discreetly offered to anyone who wanted something and umbrellas were freely moved should this be needed.
There was a gym, tennis courts and a children's play area which were located to one side of the hotel. You could also hire boats and there was a spa. There were at least 3 pools.
The room was comfortable and quite spacious. We had a lagoon room which came with sun lounges and direct access to one of the pools. On our arrival we found a fresh fruit platter waiting for us and on the second day, a trio of delicious dips and bread sticks was delivered to our room with the compliments of the hotel. Whilst the hotel is expensive, every cent is worth it for the wonderful stay.
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Date of stay: January 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Peter E wrote a review Apr 2022
Deal, United Kingdom1 contribution1 helpful vote
5.0 of 5 bubbles
I recently stayed at this hotel after an interval of several years. it is now under the control of the Ritz Carlton and has been expanded to include two additional wings some sporting pool side direct access rooms with superb facilities, although the main building rooms still are specked to a high standard and offer the benefit of a wonderful sea panorama which at sundown twinkles as the fishing boats dot about the bay, The hotel stands in its own entirely secluded bay with over a quarter of a mile of shore line surrounded by the backdrop of the austere mountains. The easy access beach is clean and well maintained and although the beach has more pebbles than before (the adverse effect of severe storms in recent years) the water is clear and still azure blue. The beach and pool facilities are excellent There are 3 large pools which were never crowded and high standards of service are provided by the teams led by Ganesh and Nasser. Sun loungers were in abundance and never were they all filled. There is a separate Spa which runs to 3 floors and offers all manner of services at a very reasonable charge for such a 5 star hotel. The dedicated staff have only one desire to help you relax and enjoy in harmony the newly built mini Arabian Palace which stands well away for the main facilities, Throughout the hotel the staff are not only courteous but their mission is simple to please at all times, they seem to remember seamlessly who you are and what your needs are and really make you feel that you were part of the family. The breakfast menu was extensive and was a mixture of prepared dishes for many nationalities as well as any 'a la carte' desire that one might request. We had the option of half board but did sample the other two specialised restaurants. However the main Al-Koran produced sumptuous food and in the evenings different theme nights were held of which our favourite was the seafood evening, the Omani lobsters were outstanding but by no means the only upmarket delicacy. However at any dining if you had a specific request for absolutely anything it would be prepared with the only desire to cater for your needs and possible idiosyncrasies. Once again the restaurant staff were all extremely friendly and caring. This hotel remains in my opinion one of the very top hotels in Muscat and we have stayed at a number. It will be our prime location to return for some winter sun particularly as Oman as a country offer a range of natural benefits and culture far removed from the bling of places such as Dubai.
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Date of stay: March 2022
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: best sea views form the main building
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zahara Careem wrote a review Mar 2020
3 contributions1 helpful vote
5.0 of 5 bubbles
If you are a UAE resident, and would like to visit a location that isn't RAK or Fujeirah (chances are you've visited these places enough times), then a long drive to Oman is the way to go! The moment you exit the UAE border, everything about your view changes;the shades of the mountains, the twirling of the roads, the clarity of the skies, the feel of remoteness.
If you are spoilt with the views of shiny skyscrapers and flashy cars just as I am, then entering Muscat will be so refreshing to your eyes - a gaze at how ordinary lives at GCC really look like. The road that takes you to the Al Bustan Palace by Ritz Carlton, you'd forget you're in the middle east and rather a remote town perhaps in Santorini. It is absolutely stunning, every angle is picturistique. The moment we arrived at the palace, the welcoming fragrance of oud and Arabic music welcomed us. ALTHOUGH, the bellmen were busy amidst a discussion to take note of our arrival... For about 5 minutes, it was still forgivable the moment we stepped into the magnificent lobby. A swift checkin was done, the deluxe room was just perfectly comfortable! The resort is upkept so well, the walk to the Spa is unbelievably refreshing - the walk to get there was sufficient for me to feel relaxed. We tried meals from private dining, the pool bar, buffet restaurant as well as the beach pavilion - let me tell you... OHMYGOSH.We thoroughly enjoyed every single bite.
ALTHOUGH I was woken up by the housekeeper at 23.30 pm (awoken by deep sleep after 7 hours of driving), I was too busy with comfort the next day to remember to be grumpy.
So yes, I highly recommend! I would love to visit ones again!
Thank you Al Bustan Team, for a wonderfully relaxed getaway. Currently going through withdrawal blues.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pat G wrote a review Feb 2020
Windsor and Maidenhead, United Kingdom219 contributions134 helpful votes
5.0 of 5 bubbles
We spent 8 nights as a family. Overall a superb stay and we enjoyed the location, service, facilities and food. Huge thanks also for the continuous support and benefits for the Bonvoy programme on rooms, check ins and food.

Rooms
We were awarded a very kind upgrade to a junior suite and interconnecting room facing the sea. Both very well appointed with modern yet locally designed decor
Junior suite was an excellent size
Point of note...the standard room was quite small with little space to place luggage. The bathroom has no hangers for large towels and gowns apart from stepping into the shower and hanging over the bath.
Balconies on the floor (3) are small by any standard - both rooms.

Food
Generally excellent. They catered very well for the two members of the party who are gluten free with breads and also pointing out the menu item options (Chinese excepted)
The al Khiran breakfast was very good with a wide range. They also catered for some special requests from me - thank you so much!! I don’t have all names but thanks to chefs Sagar and Anoob!
Al khiran buffet was very good as well with an excellent range of fresh cooked foods, great salad selections. Quality of the meats and fish was fantastic
The beach restaurant we enjoyed a couple of times. Lovely location and very good food. Superb fish and meats and very friendly and helpful service
Went to Turkuaz a couple of times (separate review) and recommend
Had a very disappointing visit to the Chinese restaurant which had been a highlight on last trips to Oman. They had an exceptionally limited set of options for gluten free and no gluten free soy sauce - which is a basic and available in every high end Chinese I have been to. Aside from this the non gluten free food was poor and no better than a standard takeaway.

Facilities
Lovely large gardens and opportunity to find a peaceful spot. The bed and food helpers were great
We used the tennis courts almost everyday. A note for others there is a 4omr charge per racket
Gym is good. Plenty of cardio machines including a concept 2 rower. free weights selection
Kids loved the swimming pools
Excellent kids play area pool slides and fountains
Point of note that the beach is quite rocky and not very alluring or good for swimming. I understand this is a result of a storm 6 months back.

Other
Would suggest for others you drive or take a taxi or alternative arrangement
Our inward journey the driver didn’t bother to push loaded trolly for my wife and the car had no middle seatbelt
On return driver sped along at 140km whilst sending texts and blasting radio
At 45omr each way this isn’t acceptable for a ritz Carlton And I feel I have to flag for others

Overall
Would highly recommend and we will definitely come back
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AlBustanPalace, General Manager at Al Bustan Palace A Ritz-Carlton Hotel
Responded 1 Mar 2020
Dear patgr36, Let me begin by thanking you for the years of loyalty you have given to Marriott and our hotels. It is indeed heart-warming to read that the daily commitment of our Ladies and Gentlemen are reflected in experiences such as yours. Thank you for taking the time to share your valuable feedback. I am so happy to hear that our Ladies and Gentlemen provided such strong service throughout your stay. We apologize for the inconvenience caused by the beach, unfortunately cyclone Kyarr damaged it last year. We work every day to restore the usual sand beach and the cleanliness is checked daily by our team. We hope to have the pleasure to welcome you again soon to our beautiful resort. With best regards, Katrin Herz General Manager Katrin.Herz@ritzcarlton.com
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Maitham A wrote a review Aug 2021
Muscat, Oman2 contributions3 helpful votes
3.0 of 5 bubbles
Al Bustan Palace is a place you hear about constantly. About their quality and luxurious setting! All of that was apparent when arriving at the location

However, I have faced the following issues in my stay in Al Bustan Palace:

1. Checking In took longer than in any hotel I have been to. I understand hotels can be crowded in weekends plus the Covid measures taking. But I have waited a total of 2 hours for my room to be ready! When complaining to the front desk I received a generic excuse such as "We had a problem with linen" How can a 5 star hotel have a problem with linen!

2. During my stay, I have decided to unwind and use the bathtub in the room! Upon finishing and draining the bathtub all the water from the tub was actually drained in the room itself. I had the carpet wet and most of the floor. Staff were helpful and offered to send someone to fix the problem but it was soo close to my check-out time that it was not worth the trouble. A 5 Star hotel should regularly check their equipment and not give customers faulty rooms. [Attached picture[

3. Dinner buffet had little to none variety. I think the star of the buffet was the roast beef. Other than that it was pretty dull. On the other hand breakfast was actually pretty good

Apart from these problems, the hotel facilities were really nice and accessible. The swimming pool was large and cool. Bed and in-room amenities were good.
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Date of stay: August 2021
2.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nabil Al Zadjali, General Manager at Al Bustan Palace A Ritz-Carlton Hotel
Responded 10 Aug 2021
Dear “matiii777”, First of all I would like to thank you for staying with us and reviewing our hotel on Trip Advisor. I really appreciate your constructive feedback as it allows us to improve the service, which we deliver to our discerning guests. Please allow me to express my sincere apologies that your experience was not at the level you and I both expect. I am very disappointed that I did not have an opportunity to discuss your issues with you prior to your departure. I would have liked to have met you in person and have apologized to you personally and also further discussed the challenges you encountered. Your points have already been addressed to the departmental leaders, and please feel assured that each of your points will be treated with the utmost importance. I would very much like to discuss this with you further and ask if you would mind sending your contact details to Nabil.AlZadjali@ritzcarlton.com so that I may call you. Kind regards, Nabil Al Zadjali General Manager Nabil.AlZadjali@ritzcarlton.com
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C.Taporco wrote a review Dec 2020
Muscat, Oman281 contributions64 helpful votes
+1
5.0 of 5 bubbles
Arguably the best Deluxe Hotel experience we have in all of Oman. It is only here in The Palace that we witness the Hajar mountain embracing the Sea of Oman in full spectacle from sunrise till sunset complimented by the warm Omani hospitality in almost all touchpoints. We spent 4 days in our stay to celebrate my 40th birthday along with our daughters 9th birthday. The welcoming entrance to the room was simply amazing.

Overall, our stay at The Palace is worth every penny. The staff is welcoming and they made our holiday truly rewarding. There are only few Luxury beach resort hotel in Oman that has its own Beach access, Ritz got our vote because of the ladies only sandy beach that is unparalleled. Happy Wife, Happy Life. What we like most of the resort is the expansive manicured landscape, there is enough outdoor for our child to run freely. The pools are temperature controlled allowing us to swim past dinner time. Lastly, there are enough facilities for our daughter to be entertained throughout the day.

We stayed in the Deluxe Pool view room, the best Deluxe room category as far as our experience is concerned. The rooms are punctuated with hardwood furniture accompanied by ultra-modern lighting system that are only available in high end room category. They provided us extra bed and there is still enough living space.

There are mainly three fine dining restaurants, we've tried all of them. Our favourite choice is China Mood, they took the Chinese cuisine seriously. We saw all their chef during the Friday Brunch at the beach Pavillion. Breakfast is pretty standard for a luxury hotel with enough healthy options. The outdoor table is one of the best there is in Oman, we can safely say it can compete with the resort we have stayed in the Maldives where the infinity pool blended into the majestic Indian Ocean.

We were fortunate to be there when the government lifted the Covid restrictions on the SPA, three of us have tried their treatments. They are not yet up to the standards but we are looking forward to visit again when it is fully ready.

For a more rewarding stay in the future, we would opt for the Rooms with access to Lagoon. We highly recommend the Friday Brunch at the Beach Pavillion and then dinner at China Mood especially when it is full moon.

Some words of caution, the pastry is not up to par with the main course in Al Khiran and Beach Pavillion. Not because it is a Ritz Carlton property, parents are not exempted from rearing our children, very limited program for kids. Booked the hotel directly and asked for any on-going promotion, we got ours that is not posted in any of the social media sites or their webpage.

If you have reached at this point, I recommend that you make that booking. Your stay is worth the money...

We would like to thank the following staff that make our celebration a pleasingly different experience, Santona and Pardeep in Al Khiran breakfast, Chef Mustafa, and last but not the least the team of Katrina, Diana and Ben who helped my wife prepared the surprise birthday arrangement...
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Date of stay: December 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SK Brum wrote a review Jan 2022
birmingham64 contributions80 helpful votes
3.0 of 5 bubbles
We chose this hotel as it is part of the Ritz Carlton chain and expected 5 star service especially for the price we paid. Upon arrival at the hotel, one would have hoped for a welcome drink or some thing especially for my two children but we received nothing. Our room was ready for us which was great. We stayed in the executive suite room . As there were four of us staying in the room (2 adults 2 kids) you would have hoped for their to be the correct number of towels, toiletries etc but they were not so we had to call housekeeping to rectify this. We had to ask each day after a day at beach for more towels, ask for our toiletries to be replenished and to be the correct ones. We had the turn down service only once - again after asking when it should have been every day. The hotel has its own private beach which means it should be cleaned but alas it was not. After a storm the beach was dirty and quite a few puffer fish were lying around. These should have been removed each morning but clearly this did not happen. There was one male attendant in particular from the blu bar who was very rude to us as we were women - he would drop our drinks off to us and was not polite at all. There was a positive with the kids pool - the kids loved the slides and the pool and would quite happily spend the day there. NYE was meant to be an outdoor gala by the sea but due to the rain we were moved to the lobby; Overall It was disappointing as the service is at best mediocre.
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Date of stay: December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nabil Al Zadjali, General Manager at Al Bustan Palace A Ritz-Carlton Hotel
Responded 4 Jan 2022
Dear sandyBirmingham, Thank you for taking the time to share your valuable feedback. I am sorry to hear that your expectations were not met during your recent visit nor did we live up to the high standards of service for which our brand is known. We have taken your feedback very seriously and will continuously strive to elevate the Ritz-Carlton guest experience. I would very much like to discuss this with you further and ask if you would mind sending your contact details to Nabil.AlZadjali@ritzcarlton.com so that I may call you. Kind regards, Nabil Al Zadjali General Manager Nabil.AlZadjali@ritzcarlton.com
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iverge wrote a review May 2022
Toronto, Canada224 contributions181 helpful votes
+1
5.0 of 5 bubbles
I was here for 5 nights. It is one of the most memorable stays I've had in the last 10 years as a Marriott Bonvoy Titanium member.

The hotel is luxurious and the atrium is breathtaking.

Check-in was pleasant, professional and quick. As a Titanium member I was upgraded to an executive suite with a partial sea and mountain view. The suite was very spacious and was decorated with fresh cut flowers which I could smell the moment I opened the door. There was also a fruit platter and box of chocolates as a welcome gift along with a personalized note from Marta the hotel manager. The suite had a balcony with a sea and mountain view. Everything in the suite was top-notch and was in perfect working condition. The WiFi speed was very good and so was the selection of tv channels.

I enjoyed breakfast each morning at the main restaurant. The staff were always cheerful and pleasant especially Manal who remembered my cappuccino each morning. The selection was vast from eggs made to order, turkey bacon, asian noodles, fresh cut fruit, yoghurt, pastries to fresh coconuts.

The hotel grounds were picture perfect. Beautiful palm trees lined the grounds and pool. It was nice to see exotic brightly coloured birds perched on the palm trees. The hotel has a private beach, I saw 3 people at most while I was there. The sea water is warmer than the pool, so if you want to cool down you are better off using the pool. There was a lifeguard and towel attendant on duty.

I really enjoyed my stay here. It wasn't crowded with tourists and was very relaxing. The hotel is beautiful and staff are first class. I appreciated that they were wearing masks indoors at all times.

The only thing I wish the hotel would improve on is their environmental impact by eliminating single use plastic water bottles and bathroom toiletries. Other Marriott properties have switched to refillable glass water bottles and refillable shampoo, conditioner, soap bottles. I'm hoping they will start that transition soon.

Having said that, I would most definitely return.
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Date of stay: May 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nabil Al Zadjali, General Manager at Al Bustan Palace A Ritz-Carlton Hotel
Responded 30 May 2022
Dear iverge, Thank you for sharing your wonderful feedback about our hotel and thank you for your loyalty to our brand. At the Ritz-Carlton, providing genuine care, safe environment and finest personal service is our highest mission and we certainly make a continued effort to strive to achieve this goal. Thank you for your comment on sustainability, and I wanted to assure you that we are working on number of initiatives, in particular replacement of plastic bottles and toiletries. Looking forward to welcoming you once again to our resort. Best regards, Nabil Al Zadjali General Manager
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Sean wrote a review Oct 2021
41 contributions6 helpful votes
4.0 of 5 bubbles
Greeted by the lovely Madeline in a spectacular reception area after a long flight from the UK Early am arrival was met efficiently and our room was upgraded to pool view Very impressed with the room lovely bathroom and shower combination with glass wall. Bed was huge comfortable and the room was well appointed and spotlessly clean. Breakfast was a buffet with huge selection to cater for all needs (unless searching for bacon or pork sausage). Lots of flies however inside and on the patio. Big garden with plenty of beds but a lack of much needed shade. Large pool was in need of a good clean, green on the side at one end with a very unappealing scum floating in one corner ! Staff at the pool bar were overwhelmed and ran out of kids meals and bottled beer. Wandered down to pool bar again at 18.45 for an evening snack to be told Pizza oven was closed at 19.00 and we could not order ! Declined to pay £60 for a steak at the restaurant and ordered… yes you guessed it pizza from room service!

A staff shortage seems to be the issue here. Also tax hike on all alcohol makes for a very expensive few beers !

Loved the room and staff were excellent but let down by some small details
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Date of stay: October 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nabil Al Zadjali, General Manager at Al Bustan Palace A Ritz-Carlton Hotel
Responded 1 Nov 2021
Dear seanpatk, I would like to thank you for choosing to stay with us and for providing us with your valuable feedback. As I read your comment, I am most appreciative of your thorough review of your stay with us. Our guest satisfaction is our highest mission, and I am disheartened to learn we did not meet your expectations in full. I will ensure your comments, in particular related to your food and pool experience, are addressed with our Food & Beverage and Recreation leadership team. For the positives, it’s wonderful to hear that you enjoyed your arrival experience, room facilities and breakfast offerings. I will remain at your service should you have any further comments or inquiries. I would be delighted to personally welcome you back and look after your stay to make sure it’s flawless. Best regards, Nabil Al Zadjali General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£199 - £299 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental hotel muttrah
LOCATION
OmanMuscat GovernorateMuscat
NUMBER OF ROOMS
250
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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AL BUSTAN PALACE A RITZ-CARLTON HOTEL - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about Al Bustan Palace A Ritz-Carlton Hotel
Which popular attractions are close to Al Bustan Palace A Ritz-Carlton Hotel?
Nearby attractions include The National Museum (3.4 miles), Bait Al Zubair (3.7 miles), and Corniche (4.8 miles).
What are some of the property amenities at Al Bustan Palace A Ritz-Carlton Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Al Bustan Palace A Ritz-Carlton Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Al Bustan Palace A Ritz-Carlton Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Al Bustan Palace A Ritz-Carlton Hotel?
Yes, valet parking is available to guests.
What are some restaurants close to Al Bustan Palace A Ritz-Carlton Hotel?
Conveniently located restaurants include Blu, Courtyard, and Samba.
Are there opportunities to exercise at Al Bustan Palace A Ritz-Carlton Hotel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Al Bustan Palace A Ritz-Carlton Hotel have airport transportation?
Yes, Al Bustan Palace A Ritz-Carlton Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Al Bustan Palace A Ritz-Carlton Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Al Bustan Palace A Ritz-Carlton Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Al Bustan Palace A Ritz-Carlton Hotel?
The staff speaks multiple languages, including English, Spanish, French, German, Hindi, Polish, and Arabic.
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