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Al Bustan Palace, A Ritz-Carlton Hotel

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#3 of 50 Hotels in Muscat
Certificate of Excellence
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1,910 Reviews from our TripAdvisor Community

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Showing 1,417: English reviews
Bangor, United Kingdom
Reviewed yesterday NEW

Lovely hotel where the staff cannot do enough for you. Lagoon rooms and also a wonderful pool. Private beach and beautifully kept grounds. Food excellent with a choice of eateries. Difficult to find the integrated shops open though.

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Helpful?
Thank lindajanem2016
Islamabad, Pakistan
Reviewed 2 days ago NEW

Literally the only recommendation I have to improve the Al Bustan is to have some kind of charging station near the beach lounges so my phone doesn't die in hour 7 of laying on the beach. The staff are incredible, the rooms are comfortable, the toiletries are luxe, and the drinks are delicious.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank melissao826
England
Reviewed 2 days ago NEW

This is our third visit to the Al Bustan Palace and our second as a family. Once again we were impressed by the quality of the hotel, the service from the staff and the general ambience. Only downside is the smoking which wafts over the lagoon rooms, we are avidly anti smoking. However this will not put us off from...

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank Toontraveller22
London, United Kingdom
Reviewed 3 days ago NEW

The iconic pool is actually better than it looks, and it looks stunning. The grounds are just wonderful, really just magnificent. We were there at a time of low occupancy, but the staff extremely numerous, very friendly and eager to help. As you reach your sunbed, the attendant arrives with masses of towels and a cooler box. The setting on...

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2Thank FastEddie123
London, United Kingdom
Reviewed 5 days ago NEW

After four nights at the Shangri La Al Husn (they were a similar price and I think Al Husn has the edge), we headed to Al Bustan for three nights. The lobby at the Al Bustan is incredible so first impressions were good. Our room was lovely, very quiet and with a large bed, however, not as modern as Al...

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2Thank LRE517
Leeds
Reviewed 6 days ago NEW

Sensational setting both inside and outside the hotel. Great staff and wonderful breakfasts and seafood buffet outstanding. Plenty to see and do in Oman and Eva, Guest Relations Manager organised city tour and a night at the Oman Opera House to see Placido Domingo. Rooms and bathrooms are ready for an update (we stayed in Sea View deluxe and bathroom...

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank Miloj
Middle East
Reviewed 6 days ago NEW

Pros: -Beautiful scenery and hotel grounds. - Parakeets flying around hotel grounds. - The pools are really nice, including the pools that you can get into directly from your room. - The restaurant choice was perfect--excellent Chinese (the duck was delicious) and great seafood at the dressier beach-side Pavillion. - Great sundown seating on the beach, which went well with...

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2Thank Shana H
newton
Reviewed 1 week ago

Stayed at Al Bustan for last two days of a fourteen day trip to Oman. A great ending to a wonderful trip. The hotel is luxurious and exquisite but very tasteful. The staff is very pleasant, helpful and accommodating. The beach is great as is the infinity pool.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank joannalan
London, United Kingdom
Reviewed 1 week ago

Built in 1985 for the GCC summit, this architectural monstrosity with its 40 metre high cathedral/mosque style atrium and 10 metre chandeliers, is an insult to hospitality. It's faded and flyblown with carpets and soft furnishings in dire need of a clean. Embedded chewing gum and food just isn't on, anywhere in any hotel and certainly not at the prices...

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5Thank Philosophical
AlBustanPalace, General Manager at Al Bustan Palace, A Ritz-Carlton Hotel, responded to this review

Dear “Philosophical”, Thank you for taking the time to share your feedback following your recent experience with us. Please allow me to express my sincere apologies that your experience was not to your expectations. At The Ritz-Carlton we pride ourselves on offering only the best quality, and are passionate about creating meaningful memories for our guests. I was very disappointed...

Reviewed 1 week ago via mobile

For sure this is not an ordinary hotel...it is a true Palace! The lobby is simply stunning.The atmosphere is really authentic and confortable.The pool area one of the most relaxing I've ever been.This is the best hotel in Muscat prepared for a business meeting,a honeymoon stay or simply an unforgettable holiday!

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Thank gorkazm

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Set against a dramatic backdrop of rugged mountains, Al Bustan Palace, a Ritz-Carlton Hotel, lies solitary amid an emerald green oasis with 200 acres of lush beachfront landscaping, overlooking the glittering azure waters of the Gulf of Oman. ... more   less 

Additional Information about Al Bustan Palace, A Ritz-Carlton Hotel

Address: PO Box 1998 | Muttrah, Muscat 114, Oman (Formerly Al Bustan Palace, a Ritz-Carlton Hotel)
Region: Oman > Muscat Governorate > Muscat
Price Range: £222 - £415 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Al Bustan Palace, A Ritz-Carlton Hotel 5*
Number of rooms: 250
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Also Known As:
Intercontinental Hotel Muttrah
Hotel Style:
#1 Business Hotel in Muscat
#1 Romantic Hotel in Muscat
#2 On the Beach Hotel in Muscat
#3 Luxury Hotel in Muscat
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Questions & Answers

Here's what travellers have asked, with answers from Al Bustan Palace, A Ritz-Carlton Hotel staff and other travellers.
61 questions
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Questions? Get answers from Al Bustan Palace, A Ritz-Carlton Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose one of the rooms that has a deck where you can get directly into the pool.”
 of 5 bubbles KeithShanaAlex, 17 Jan 2017 | Read review
“Rumour has it that they are refurbishing some rooms so ask for one of these.”
 of 5 bubbles Philosophical, 16 Jan 2017 | Read review
“Rooms on the lower floor have a great access to the pool”
 of 5 bubbles kdequekervandermerwe, 12 Jan 2017 | Read review
“Avoid rooms with a connecting door”
 of 5 bubbles richardbB4845KH, 9 Jan 2017 | Read review
“Higher floors enjoy better mountain views.”
 of 5 bubbles cristinai2014, 5 Jan 2017 | Read review
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