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The Pier House Hotel

Charlestown Road Harbour Front, Charlestown, St Austell PL25 3NJ England
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Traveller (612)
360
Panoramas (8)
Room & Suite (189)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

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About

#1 of 1 hotels in Charlestown
Location
Cleanliness
Service
Value
Travellers' Choice
The Pier House Hotel and Restaurant in St Austell Cornwall is situated on the picturesque harbour of Charlestown with stunning views of the port and coastline of St Austell bay. It has been a hotel since 1920 and now incorporates the Harbourside Inn Public House since 2004.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Free breakfast
Beach
Hiking
Taxi service
Baggage storage
Newspaper
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Special diet menus
Fishing
Non-smoking hotel
Outdoor furniture
Sun terrace
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Room features
Room service
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English
1114Reviews9Q+A100Room tips

Reviews
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Traveller rating
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LightPacker763405 wrote a review Sept 2023
1 contribution
Wonderful evening, street food was excellent, staff were really helpful and the evening was complete by the impromptu singing from the travelling Elderberries absolutely brilliant, a great night was had by all.
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Date of stay: September 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from St Austell Brewery, Revenue Management at The Pier House Hotel
Responded 26 Sept 2023
Thank you for you review of the Pier House, The impromptu groups, we would agree was great! Thank you for sharing. Looking forward to seeing you back with us soon, from all of the team here.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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RayeBow wrote a review Sept 2023
Farnham, United Kingdom201 contributions32 helpful votes
Although this has been done up after a fire so everything is new, it is missing something. It is bland. The decor and tables reminded me of a Travel Lodge and the lights were turned on full in the evening. It felt as if they were catering to the masses. It’s fine but nothing special other than the location when the sun is out and you can sit outside.
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from St Austell Brewery, Revenue Management at The Pier House Hotel
Responded 18 Sept 2023
Thank you so much for your review, and recognising that we have recently had a fire, fortunately the are of the Pier house that is currently open suffered limited damage. We were able to reopen with a lick of pain and having all of the existing furniture cleaned. Rest assured we will be closing in a few weeks for a full refurbishment where we open looking better then ever. Hope to see you then, from all of the team here at the Pier House.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Peter D wrote a review Aug 2023
3 contributions5 helpful votes
Visited this pub numerous times over the years. Great location next to the harbour with sea views but they don’t accept cash now so we won’t be returning again any time soon.Shame but it’s the principle.
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Date of stay: August 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from St Austell Brewery, Revenue Management at The Pier House Hotel
Responded 11 Aug 2023
Hi Peter Thank you for our Three star review, i'm very disappointed that as we are not taking cash at the moment detracted from what most people would agree is a excellent place to visit. Unfortunately on the 20th of January we had a significant fire that has damaged some key part of the building including our office, this puts us unfortunately in a position where we are unable to take cash safely, our office where the safe was located currently, does not have a roof on it. I'm sure that you can appreciate that the safety of the team is paramount. We will be taking cash again soon, once the building has been repaired, which will include a full refurbishment. Hopefully we will see you then. From all of the team Team here at the Pier House
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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SBadland wrote a review Aug 2023
Allesley, United Kingdom31 contributions8 helpful votes
We stopped here last year (before the fire) and wanted to rebook but due to renovation work this wasn’t possible. The food was excellent along with the friendly staff. A beautiful place just for a drink right on the harbour. Would definitely recommend.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from St Austell Brewery, Revenue Management at The Pier House Hotel
Responded 11 Aug 2023
Thank you so much for the great review, we would agree with you Charlestown is a beautiful place. So please that you came to enjoy it with us at the Pier House. Looking forward to seeing you again soon
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Debbie T wrote a review Jul 2023
4 contributions
Didn't stay at this hostelry but had a great impromptu supper. Overlooks the harbour and is a lovely place that locals use. Our evening started rather stressful with having at short notice to find a place to stay for two nights. Rowena came to our rescue and went above and beyond her remit and sorted us out a room with the Raishley Inn for the two nights. She was an absolute diamond and we can never thank her enough.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Great lively place that locals use
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from St Austell Brewery, Revenue Management at The Pier House Hotel
Responded 28 Jul 2023
Hi Debbie, Thank you so much for sharing your experience, Rowe will be so pleased that you have mentioned her personally. We all strive to deliver the best experience to all but Rowe has the ability to excel, so please that she made your day. Hope to see you here back with us soon and I will be sure to pass on your comments to her and your thanks. From all of the team here at the Pier House
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Navigate25795156538 wrote a review Jul 2023
1 contribution
Great food - love the menu variation, super friendly staff, lovely atmosphere and the best views of the harbour a great place to enjoy drinks with friends in the sun! A must go to place if visiting Charlestown!
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from St Austell Brewery, Revenue Management at The Pier House Hotel
Responded 22 Jul 2023
Thank you for such a lovely review. we would certainly not argue with you that we have the best views over the harbour. hope to see you again soon in the sun. from all of the team here at the Pier house.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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candj50 wrote a review Jul 2023
Billingham, United Kingdom17 contributions6 helpful votes
Great lunch of local fish and scampi. Staff really lovely . Operating under difficult circumstances after their fire in January . Locals use this pub do we knew it would be good. Lovely section outside in the sun overlooking a fabulous harbour,
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Date of stay: July 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from St Austell Brewery, Revenue Management at The Pier House Hotel
Responded 8 Aug 2023
Hi Claire, Thank you for sharing your experience. We are operation under difficult circumstances but we are all very much looking forward to our full refit that will start towards the end of the year. Glad you got the chance to enjoy our outside area, we would argue the best in Charlestown, hope to see you back with us soon, from all of the team here at the Pier House.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Odyssey62711921792 wrote a review Jun 2023
Bishop Auckland, United Kingdom1 contribution
I visited the Pier Inn almost a year to the day with my partner Dawn and was met with kind hospitality at the bar by the fabulous Jenny who served us two fantastic pints of cool Cornish ale and cider. The setting is second to none particularly on the hot sunny day that it was when we visited. A very memorable visit and one we hope to make again sometime soon, only pity is that it's over 400 miles away from home. Big thanks to Jenny and the Inn for being so damned cool!
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from St Austell Brewery, Revenue Management at The Pier House Hotel
Responded 11 Aug 2023
Jennie is pretty fabulous and for those that have met Jennie not knowing her name will certainly know who you are talking about. Jennie as an asset to the Pier House and I love the fact that you have mentioned her by name here, hope you see you traveling the 400 miles again soon. From Jennie and the team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jonathan D wrote a review May 2023
4 contributions9 helpful votes
Great pub, lovely atmosphere and brilliant food set in a nice location. Recommend for a stop with the dog and family whilst visiting the area. We visited on the coronation weekend and sat outside in the sun. Would return
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Date of stay: May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from St Austell Brewery, Revenue Management at The Pier House Hotel
Responded 4 Jun 2023
Hi Jonathan, Thanks you for your review and so please that you would like to return. We like to think that we are very dog friendly so we were so pleased that you brought the dog with you as we love them. Hope to see you and the dog back with us soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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lynn r wrote a review Mar 2023
3 contributions
We have often stayed here and always had a wonderful time. Sadly, it caught fire in January and is being renovated. When that is finished we are hoping to go back but we don't know when that will be. The view out over the bay is amazing, whatever the weather and all the staff who work there can't do enough for you. The beer and cider are very well kept and the food is really good!
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Date of stay: October 2022
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from St Austell Brewery, Revenue Management at The Pier House Hotel
Responded 26 Apr 2023
Thank you for your review and we are so pleased that you always have a wonderful time with us. We would for you to return when the rooms are re-opened. We have reopened our downstairs recently and are welcoming us guests into the bar currently. We plan to have our refurbishment planned for this winter so hopeful we will see you in our rooms next year. From all of the team here at the Pier House.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Not the right property for you?
There are more places to choose from in the Charlestown area.
ALSO KNOWN AS
pier hotel st austell, the pier hotel
LOCATION
United KingdomEnglandCornwallSt AustellCharlestown
NUMBER OF ROOMS
27
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THE PIER HOUSE HOTEL - Reviews, Photos (Charlestown)

Frequently Asked Questions about The Pier House Hotel
Which popular attractions are close to The Pier House Hotel?
Nearby attractions include Charlestown Harbour (0.05 miles), Shipwreck Treasure Museum (0.1 miles), and The Harbourside Inn (0.02 miles).
What are some of the property amenities at The Pier House Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at The Pier House Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Pier House Hotel?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to The Pier House Hotel?
Conveniently located restaurants include Charlie's Coffee House, The Boathouse Charlestown, and The Longstore Steaks & Seafood.
Is The Pier House Hotel located near the city centre?
Yes, it is 0.3 miles away from the centre of Charlestown.
Are there any historical sites close to The Pier House Hotel?
Many travellers enjoy visiting Mevagissey to Fowey Ferry (4.5 miles) and The Lost Gardens of Heligan (4.0 miles).
Does The Pier House Hotel have any great views?
Yes, guests often enjoy the harbour view available here.