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The Pier House Hotel

533 reviews
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Traveller (184)
Room & Suite (107)
Dining (37)
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Overview
  • Excellent59%
  • Very good26%
  • Average9%
  • Poor3%
  • Terrible3%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Beachfront
Non-Smoking Hotel
Restaurant
Room Service
3.0 Star Hotel
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Reviews (533)Write a Review
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LanguageEnglish
296
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51
21
20
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All reviewsoverlooking the harbourseafood pancaketall shipspa bathbistro menucodsunday carveryeden projectthe pubfantastic locationsingle roomst austellgreat roomrashleigh armsa sea view roomno liftshort break
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1 - 5 of 528 reviews
Reviewed 2 weeks ago via mobile

Lovely little place. Most enjoyable fish and seafood arriving everyday from the local fishermen. Like Charlestown and other parts of Cornwall, once you stay here you will go back. The hotel is just a couple of miles away from the famous Eden Project

Thank ACDC6971
Response from StAustellManagement, Manager at The Pier House HotelResponded 2 weeks ago

Thank you for your review, we are delighted you enjoyed your stay with us and we look forward to welcoming you back in the future.

Reviewed 22 December 2017

We had a room overlooking the harbour, and with the tall ships moored there it was a fantastic view. Our room was decorated and furnished to a high standard and was obviously recently refurbished.All very comfortable. The staff at reception and in the restaurant were...More

1  Thank Philip E
Response from StAustellManagement, Manager at The Pier House HotelResponded 23 December 2017

Thank you Philip for your wonderful review, we are pleased you enjoyed your stay with us, and we do hope you will return in the New Year.

Reviewed 19 December 2017

We have visited this excellent Hotel regularly as we live locally. Usually for a Pint or 2 but as it was my Birthday we also ate in the Bistro. What a great meal it was, nothing fancy but so well cooked and presented at a...More

2  Thank Whensmenextholiday
Response from StAustellManagement, Manager at The Pier House HotelResponded 21 December 2017

Many thanks for your review, we are so pleased to read how well the staff looked after you, and we do hope you will return again soon.

Reviewed 18 December 2017 via mobile

On check in was greeted with a smile. However the room 26 was above a bar which had music until 10.30 which we where warned about but not the noise from revellers loitering outside and swearing. Breakfast was a little disappointed due to mouldy bread...More

Thank kelliman70
Response from StAustellManagement, Manager at The Pier House HotelResponded 9 January 2018

Thank you for your review on your recent stay with us, please accept my sincere apologies that the level standard didn’t meet your expectations, your comments have been shared amongst the team. I am glad the level of service you received was high and that...More

Reviewed 12 December 2017

We stayed here for two nights through a deal with Travel Zoo I paid extra for a superior room. We had room 11 on the 2nd floor it was lovely, nice touch of putting binoculars in the rooms. Amenities were very good, nice comfy bed...More

1  Thank Mags2plymouth
Response from StAustellManagement, Manager at The Pier House HotelResponded 14 December 2017

Thank you for your review, we are delighted you enjoyed your stay with us and that you found your room comfortable. We look forward to welcoming you back in the future.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Restaurant
Free High Speed Internet ( WiFi )
Beachfront
Room Service
Bar/Lounge
Breakfast included
Hotel Amenities
Free Parking
Room Service
Breakfast included
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$168 - US$240 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$168 - US$240 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (184)
Room & Suite (107)
Dining (37)
Pool & Beach (5)
Questions & Answers
Ask a question
david c
24 February 2017|
AnswerShow all 12 answers
Response from DENNIS S | Reviewed this property |
Yes --Nearly all rooms have walk-in showers
1
Vote
Mrsbeckiboo
7 December 2016|
AnswerShow all 7 answers
Response from Bob H | Reviewed this property |
I did see a couple with a dog not sure if that helps but loverly place to stay and the food is very good
0
Votes
Harriet271
6 May 2015|
Answer
Response from PierHouseHotel | Property representative |
The short answer is yes
0
Votes
Room Tips
"For the view rooms at the front overlooking the harbour"
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"Worth paying for a superior room with sea/harbour views on 2nd floor"
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"Second floor at the front for the views"
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"2nd floor, at the front has rooms with great views - but cost more"
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