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Mercure Paris porte de Pantin

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Traveller (28)
Room & Suite (24)
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Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Bronze level
After a one year renovation, we would like to present to you our new hotel. A four-star hotel offering 123 rooms, Mercure Paris Porte de Pantin is located opposite the “Porte de Pantin”, a five minute walk from “Parc de la Villette.” There is direct access to the city center of Paris by car, metro (subway) or train. The hotel features a restaurant, a bar, an outside patio/terrace “The Playground”, a fitness center as well as two pleasant and bright meeting rooms. Follow us on Instagram: @legato_paris
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Property amenities
Restaurant
Free High Speed Internet (WiFi)
Room Service
Breakfast included
Fitness Centre with Gym / Workout Room
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Smoking rooms available
Good to know
HOTEL STYLE
Safe
Family
HOTEL CLASS
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Hotel deals

Location

Full view
97Great for walkers
Grade: 97 out of 100
29Restaurantswithin 0.3 miles
5Attractionswithin 0.3 miles
101Reviews
70Photos
6Q+A
4Room tips
Traveller rating
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Popular mentions
This hotel is not well managed. Should avoid if you care about service and especially if you are used to exclusive Accord Hotels service. Dishes from next room’s morning breakfast stayed outside my door all night and I had to walk through it the next day
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Review collected in partnership with Accorhotels.com
Response from Adventure816337, Directeur général at Mercure Paris porte de Pantin
Responded 21 Dec 2018
Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Paris Porte de Pantin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Olivier Boulch
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Suite was very spacious and bed linen was comfortable Shower was excellent but the bath tub needed some maintenance as some of the jets were broken Breakfast was cramped and hectic the space is very small to host so many guests in the morning Smart TV was not connected to the
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Response from Adventure816337, Directeur général at Mercure Paris porte de Pantin
Responded 11 Dec 2018
Dear guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte de Pantin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivier Boulch
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Attended exhibition on other side of Parc la Villette. Nice to have 20 min walk in morning and afternoon. Room comfortable although loo cramped so you poop with forehead next to wall. Could adjust heating but breakfast good. Reasonable eateries nearby.
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Response from Adventure816337, Directeur général at Mercure Paris porte de Pantin
Responded 11 Dec 2018
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Olivier Boulch
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The room of the hotel was very clean. The bed was very comfortable. The bathroom was nice with a big rain shower as described and very clean. There was a massive Smart Tv in the room probably 55 inch with Netflix service. I haven't seen so such massive tv in a hotel room before.
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Response from Adventure816337, General Manager at Mercure Paris porte de Pantin
Responded 23 Oct 2018
Dear guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte de Pantin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivier Boulch
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Myself and my husban stayed here for 4 nights for business. The previous reviewers poor star article makes for an interesting read as it’s exactly how we felt too. When my husband checked in he was told his room wasn’t ready (his colleagues was) and was essentially forgotten
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Response from Adventure816337, Manager at Mercure Paris porte de Pantin
Responded 17 Oct 2018
Dear guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Porte de Pantin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Olivier Boulch
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The hotel will arrange a taxi for you. We used the train from CDG to close to the hotel Cant remember the details but we certainly a taxi for the last leg of the journey. Cant remember the cost so cant have been too great.
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It has air conditioning - not so sure about dedicated car parking
0 votes
Das Hotel ist sehr schön und die Lage ist nicht gefährlich. Es liegt zwar nicht im Zentrum von Paris, ist aber bequem mit der Metro erreichbar. Ich war hier für 2 Nächte und bin spät in der Nacht zurückgegangen und fühlte mich nie unsicher. Ich hoffe, dass das hilft.
0 votes
Hablan español en el hotel?
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12
"Don't stay here."
"Suites on floor 7, 8 and 9 are very well appointed ,.this is where we stayed Overlooked Jean Lolive."
"Higher floors are better, further away from the traffic"
"No views so don't worry."
PRICE RANGE
US$91 - US$182 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure paris porte de pantin hotel pantinaccor paris porte de pantin
FORMERLY KNOWN AS
Libertel Reference Paris Porte De Pantin Tradition
LOCATION
FranceIle-de-FranceSeine-Saint-DenisPantin
NUMBER OF ROOMS
123
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