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Hotel Mercure Arras Centre Gare

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Hotel Mercure Arras Centre Gare
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678 Reviews from our TripAdvisor Community

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Showing 371: English reviews
Fontvieille, Monaco
Reviewed 2 weeks ago

I had a lovely small double, perfect for one person, the bed was comfortable, there was a small hallway allowing me to shut out the noise of other guests on their way to their rooms. The bed was very comfortable, the overhead rainfall shower was a dream, I didn't want to leave it. Breakfast was ok, although the sausages and...

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Helpful?
Thank LauraM1973
c-longuet, Responsable réception at Hotel Mercure Arras Centre Gare, responded to this review

Dear Madam, Thank you very much for your nice comment. It was a pleasure to welcome you in our hotel. We hope to see you in Mercure Arras Centre for a next stay. Regards, Sabrina - Front Office Manager

Castle Hill, Australia
Reviewed 29 December 2016

We had a small room with no bar fridge, when I asked it was "that is in a different TYPE room" as we were there for 4 days I found I could not have milk for coffee or tea, no way of keeping drinks cold either, there was a long rang of problems, not happy with the stay. furniture damaged...

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Helpful?
Thank rachael637
c-longuet, Responsable réception at Hotel Mercure Arras Centre Gare, responded to this review

Dear Madam, Thank you for your comment. We are sorry if you were disappointed by your stay. To answer to your remarks, we have only bar fridge in the privilege rooms but it's possible to keep your drinks cold in a fridge next the reception. For the lights in the room and the heating, I have given the information to...

London, United Kingdom
Reviewed 19 December 2016 via mobile

The hotel is well located for the station and a short walk to the Grande Place. We drive a parking is under the hotel and reasonably priced. The staff were welcoming at the desk and at Breakfast. The Breakfast had an excellent choice. Overall a good choice for a pretty town. No Gym which is surprising, and probably the hotel...

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Helpful?
Thank addicks765
c-longuet, Responsable réception at Hotel Mercure Arras Centre Gare, responded to this review

Dear Sir, Madam, Thank you for your nice comment. We will welcome you with pleasure for a next stay. Regards, Sabrina Iglesias - Front Office Manager

Manchester, United Kingdom
Reviewed 14 December 2016

I've stayed here before. This time the price was good but the room was too hot and you couldn't regulate the aircon. We had to sleep with the window open listening to night trains. The hotel is away from the city centre attractions and it's restaurant menu was unexciting I preferred the nearby brasseries especially Le Passetemps across Place Foch.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Peter H
c-longuet, Responsable réception at Hotel Mercure Arras Centre Gare, responded to this review

Dear Sir, Thank you for your comment. I'm sorry if your stay was not what you expected for. I'm also sorry for the problem of the temperature in the room. We hope to welcome you in Mercure Arras for a next stay. Regards, Sabrina Iglesias - Front Office Manager

Crawley, United Kingdom
Reviewed 8 December 2016

We stayed at this very central hotel in Arras for the xmas market last weekend. There is a public underground car park right infront of the hotel . The staff where helpful and the privilege room had plenty of space including a fridge in the room. Would have been nice to have had a safe. Breakfast was a little chaotic....

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Helpful?
Thank Gill R
c-longuet, Responsable réception at Hotel Mercure Arras Centre Gare, responded to this review

Dear Sir, Madam, Thank you for your nice comment. I inform you that our privilege rooms will have a safe before the end of this year. I'm sorry if you had a problem with the breakfast. I have given the information to my colleague at the restaurant. I hope to welcome you in Mercure Arras for a next stay. Regards,...

Portchester, United Kingdom
Reviewed 4 December 2016

To be honest it was not as good as I expected, the rooms are ok, although quite small. It is nice and clean, the breakfast ok passable if not exceptional. The temperature of the rooms was way too high and the thermostat did not seem to have much affect. The good thing was it's location close to the rail from...

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Helpful?
1Thank pompey63
c-longuet, Responsable réception at Hotel Mercure Arras Centre Gare, responded to this review

Dear Sir, Madam, We are sorry if your stay was not what you expected for. Regards, Sabrina Iglesias - Front Office Manager

St Neots, United Kingdom
Reviewed 27 November 2016

This is a very good city centre pub but lacks safes in the rooms. All hotels of this standard should have somewhere to leave your tablet, house keys etc whilst visiting the down and the battlefield. Good room, bar and breakfast with car park underneath.

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Helpful?
Thank foxesforever
c-longuet, Responsable réception at Hotel Mercure Arras Centre Gare, responded to this review

Dear Sir, Madam, Thank you for your nice comment. I just want to inform you that we have 2 safes at the reception for the clients. We hope to welcome you in Mercure Arras for a next stay. Regards, Sabrina Iglesias - Front Office Manager

Beverley, United Kingdom
Reviewed 23 November 2016 via mobile

We stayed 3 nights and there is nothing we could fault. The staff were very helpful and friendly, room was spotless, quiet and comfortable, and there was something for everyone at breakfast. We ate in the restaurant one evening, and it was reasonable value even though the wine we wanted was out of stock so we bought a more expensive...

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Helpful?
Thank jillytiller
c-longuet, Responsable réception at Hotel Mercure Arras Centre Gare, responded to this review

Dear Sir, Madam, Thank you very much for your nice comment. It was a pleasure to welcome you in our hotel. We hope to welcome you in Mercure Arras for a next stay. Regards, Sabrina Iglesias - Front Office Manager

Norwich, United Kingdom
Reviewed 22 November 2016

After a horrendous journey down from Ypres, anywhere with a bed would have been good. But, with the frustration under control, the comfort of the room started the healing process. Enough travelling - hotel restaurant for us, which turned out to be very good. Essentially simple dishes but cooked and presented well. Breakfast in the morning was a choice of...

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Helpful?
Thank howardandemma
c-longuet, Responsable réception at Hotel Mercure Arras Centre Gare, responded to this review

Dear Sir, Madam, Thank you very much for your comment. We hope to welcome you in our Mercure Arras for a next stay. Regards, Sabrina Iglesias - Front Office Manager

Toronto, Canada
Reviewed 13 November 2016 via mobile

this is a great hotel.. Clean, well appointed with wonderful staff. our room was small but clean with a modern bathroom with all the amenities. We have stayed in Arras twice and with we would have found this hotel the first time. The location is great with lots of shops and restaurants close by and the hotel is near an...

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Helpful?
Thank Bill R
c-longuet, Responsable réception at Hotel Mercure Arras Centre Gare, responded to this review

Dear Sir, Thank you very much for your nice comment. It was a pleasure to welcome you in our hotel. We hope to welcome you for a next stay. Regards, Sabrina Iglesias - Front Office Manager

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
Across the street from Arras TGV station, the Mercure Atria is just moments away from pedestrian streets, the historic centre and city squares featuring the belfry classified as a world heritage site by UNESCO. 30 minutes from Lille and Lesquin Airport,the hotel is ideally located 50 minutes by TGV train from the Gare du Nord in Paris. The hotel features 80 rooms including 38 refurbished superior rooms. Our conference facilities include a 300 seat auditorium and meeting rooms for up to 400 people. ... more   less 

Additional Information about Hotel Mercure Arras Centre Gare

Address: 58 boulevard Carnot, 62000, Arras, France
Region: France > Hauts-de-France > Pas-de-Calais > Arras
Price Range: £69 - £107 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Mercure Arras Centre Gare 4*
Number of rooms: 80
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Also Known As:
Mercure Atria Arras Centre Hotel Arras
Accor Atria Arras Centre
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Mercure Arras Centre Gare staff and other travellers.
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Questions? Get answers from Hotel Mercure Arras Centre Gare staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for a Privilege Room”
 of 5 bubbles foxesforever, 26 Nov 2016 | Read review
“I was on the fourth floor and it was OK but not completely soundproof”
 of 5 bubbles diannem161, 26 Oct 2016 | Read review
“All rooms much same”
 of 5 bubbles 632hazelc, 23 Oct 2016 | Read review
“Close to other ameneties, especially the train station”
 of 5 bubbles JaneBev1224, 14 Sep 2016 | Read review
“Rooms at the rear are quieter (traffic noise)”
 of 5 bubbles HowRG, 30 Aug 2016 | Read review
5 of 5