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Mercure Hotel Dusseldorf Airport

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Mercure Hotel Dusseldorf Airport
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511 Reviews from our TripAdvisor Community

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Showing 165: English reviews
London W
Reviewed 5 days ago NEW

Booked this for our MD who wanted a Hotel at the Airport. Chose this hotel as it states Dusseldorf Airport in the name, only to discover it is nowhere near the airport. False advertising!! I suggest you change the name of the hotel.

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Helpful?
Thank julianbW8332YF
MERAIR, Guest Relations Manager at Mercure Hotel Dusseldorf Airport, responded to this review

Dear Julian, Thank you for sharing your experience with us. We rely on guest feedback to determine the things we need to keep on doing and the areas we need to improve on. It is true that our hotel is 13km from the airport and conveniently situated for motorists because almost all key destinations of our region like fairgrounds (Essen...

Switzerland
Reviewed 1 week ago via mobile

Standard Mercure business hotel from the 80's. Well maintained and renovated. Free parking. Very efficient check in/out process. Rooms with no special charm, but clean and sufficient for 1 night or 2. Friendly staff.

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Helpful?
Thank Nicolas R
MERAIR, Guest Relations Manager at Mercure Hotel Dusseldorf Airport, responded to this review

Dear Nicolas, Thank you for sharing your experience with us. We rely on guest feedback to determine the things we need to keep on doing. I am delighted to read that you find check in/out process very efficient. We are also happy to hear that you found our staff friendly and our rooms clean. We looking forward to welcome you...

Reviewed 4 weeks ago via mobile

As a member of the accor club we Booked the park sleep fly arrangement. Check in went smooth. Nice and helpfull staff. Clear information about our shuttle to the airport the next day. The room was on the ground floor. Spacious and clean. The bathroom was great but the showerhead is a bit small for the huge showercabin (propably it...

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Helpful?
Thank simonhaster
MERAIR, Guest Relations Manager at Mercure Hotel Dusseldorf Airport, responded to this review

Dear Simon, Thank you very much for this amazing feedback. I'm glad you liked your stay and I also want to thank you for your feedback about our staff. I already passed on your feedback to all my colleagues. Thank you again and hope to welcome you back soon. Best regards, Anna M. Assistant Manager

Beervelde, Belgium
Reviewed 4 weeks ago

There are 2 Mercure's in Ratingen. This is the one in Lintdorfer Weg. Have been staying in this one over 50 times in the last few years. The hotel has been through serious restyling over the last few years (new bathrooms, new beds, hotel has been repainted, ...) Very good price quality balance (except when there are exhibitions in the...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank paulmE9500NN
MERAIR, Guest Relations Manager at Mercure Hotel Dusseldorf Airport, responded to this review

Dear Paul, Thank you very much for this amazing review! We are so happy to get such a detailed feedback from one of our regular guests. You’re right, after or last restyling we made in recent years and refurbishment of bathrooms in current year we improved seriously our product indeed. So your comments about this fact show us that we...

Singapore, Singapore
Reviewed 11 December 2016 via mobile

It is not a new hotel. I was there briefly for a night for transfer. It is not that near to the airport, though the hotel has a " airport" word in the name. It takes 10-15 mins to drive to the airport. But the price is really good. Standard room comes with a queen bed and a sofa. More...

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Helpful?
Thank GoingGoingGone04
MERAIR, Guest Relations Manager at Mercure Hotel Dusseldorf Airport, responded to this review

Dear Guest GoinGoingGone04, Thank you so much for your positive feedback. I'm glad you liked your stay and I also want to thank you for your feedback about our rooms and queen beds. Thank you also for your complement regarding our breakfast, it is great to know you enjoyed it. I’m looking forward to welcome you again soon. Let me...

Madrid, Spain
Reviewed 11 December 2016

The hotel is not directly at the airport, but not further than 10 minutes by car. I saw that they have an airport shuttle but I dont know how it works, as I was driving with my own car. The hotels offers a big, free, private, open garage directly at the entrance of the hotel. Around the hotel there is...

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Helpful?
Thank Madriliensis
MERAIR, Guest Relations Manager at Mercure Hotel Dusseldorf Airport, responded to this review

Dear CGALLART, Many thanks for your comments following your recent stay. I am delighted that our hotel has exceeded your expectations in so many ways. Thank you for your compliment regarding our nice and helpful staff, they are always grateful to read such comments like yours. We look forward to seeing you this year All the best, Anna M. Assistant...

St.quetin Fallevier
Reviewed 8 December 2016

Fine, no problem to find, located not far from the airport, efficient check in and check out, staff available and efficeent, room was clean but slightly noisy, bathroom super clean, room with a lot of space

Review collected in partnership with this hotel
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Helpful?
Thank 231frederics
MERAIR, Guest Relations Manager at Mercure Hotel Dusseldorf Airport, responded to this review

Dier Frederic, Thank you for your review. I was pleased to read your comments and delighted to hear you had a good experience with us and you were happy with the service you received. I do hope we can welcome you back again soon. With best wishes, Anna M. Assistant Manager

Rotterdam
Reviewed 6 December 2016

Clean, very friendly staff and nice breakfast. Too bad the cushion were small. they should put two cushions on the bed per person. We maybe could have asked but we didn't because we only stayed for one night.

Review collected in partnership with this hotel
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Helpful?
Thank 774b
MERAIR, Guest Relations Manager at Mercure Hotel Dusseldorf Airport, responded to this review

Dear guest 774b, Thank you for taking the time to review our hotel. I am delighted to learn that you enjoyed your stay and that the staff was friendly and the breakfast was nice. We also thank you for your comment about the cushion. Please don't hesitate next time and ask us for additional cushion - we are always at...

London, United Kingdom
Reviewed 5 December 2016

Stayed here for 3 nights with work in December due to usual hotel not being available. As usual with Accor hotel all the staff were excellent, warm and helpful. I found the shuttle service from the airport poor, was informed that it would take 10 minutes but I waited over 90 minutes. Some parts of the hotel felt very dated...

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Helpful?
Thank matthewa330
MERAIR, Guest Relations Manager at Mercure Hotel Dusseldorf Airport, responded to this review

Dear Matthewa, Thank you very much for taking the time to leave your review. I was happy that you found our staff excellent and helpfull. I sincerely apologise for the shutle service and I was sorry to learn that you waited over 90 minutes. This is absolutely unacceptable. Rest assure I have raise the issue with the shuttle service to...

Toronto, Canada
Reviewed 1 December 2016 via mobile

I recently stayed at this hotel while in Düsseldorf. The check-in staff were extremely friendly and helpful and spoke English. The rooms were small but had a comfortable bed. Breakfast was 16 Euros and selection was limited although had a nice coffee/espresso/Latte machine. Overall a good choice Hotel if you are attending the Messe Exhibition.

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Helpful?
Thank Elazarovich
MERAIR, Guest Relations Manager at Mercure Hotel Dusseldorf Airport, responded to this review

Dear guest Elazarovich, Thank you for taking the time to give us your feedback. We're delighted to hear that you find our staff extremely friendly - this means a lot to us. It is also good to hear you enjoyed our new beds. To be frankly we do not entirely comprehend your comment regarding limited selection. We would very much...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)

Additional Information about Mercure Hotel Dusseldorf Airport

Address: Lintorfer Weg 75, 40885 Ratingen, North Rhine-Westphalia, Germany (Formerly Novotel Duesseldorf Airport)
Region: Germany > North Rhine-Westphalia > Ratingen
Price Range: £43 - £183 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Hotel Dusseldorf Airport 4*
Number of rooms: 120
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Also Known As:
Mercure Hotel Ratingen
Novotel Ratingen
Mercure Hotel Duesseldorf Airport
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Hotel Dusseldorf Airport staff and other travellers.
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Questions? Get answers from Mercure Hotel Dusseldorf Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stayed at the top floor, very quiet rooms.”
 of 5 bubbles AlexBCN1970, 29 Oct 2016 | Read review
“Low floors, since they are a little bet more bearable when its hot.”
 of 5 bubbles LondonCallingX, 22 Jul 2016 | Read review
“check where the renovation is and choose another floor :)”
 of 5 bubbles Itamar_12, 8 Feb 2016 | Read review
“A room closer to reception might improve the Wi-Fi”
 of 5 bubbles GrazzaM, 9 Oct 2015 | Read review
“Standard Room with Queen Size Bed and Sofa for Familes”
 of 5 bubbles 771beng, 3 Sep 2015 | Read review
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