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    The Lodge at Big Bear Lake, a Holiday Inn Resort

    40650 Village Dr, Big Bear Lake, CA 92315
    Hotel website
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    30/07/2017 31/07/2017
    US$117
    US$107
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    US$117
    US$110
    Traveller (155)
    Room & Suite (163)
    Pool & Beach (26)
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    Overview
    • Excellent22%
    • Very good34%
    • Average23%
    • Poor12%
    • Terrible9%
    Travellers talk about
    “big bear” (152 reviews)
    Free Wifi
    Free Parking
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Spa
    Wheelchair access
    Business Centre
    Laundry Service
    Self-Serve Laundry
    Shuttle Bus Service
    3.5 Star Hotel
    All hotel details
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    Big Bear Frontier Cabins
    415 reviews
    #2 of 7 hotels in Big Bear Lake
     
    Pine Knot Guest Ranch
    219 reviews
    #1 of 7 hotels in Big Bear Lake
     
    Best Western Big Bear Chateau
    633 reviews
    #1 of 19 hotels in Big Bear Region
     
    Robinhood Resort
    189 reviews
    #4 of 7 hotels in Big Bear Lake
     
    Rooms
    30 Jul31 Jul
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (539)
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    There are newer reviews for The Lodge at Big Bear Lake, a Holiday Inn Resort
    See the most recent reviews

    321 - 325 of 524 reviews

    Reviewed 22 February 2010

    It was truly shocking how rude the woman at the front desk was. It is amazing she still has a job - maybe she's the owner and can't afford to fire herself. But her rudeness put a pall over the rest of the hotel. Our...More

    Thank MAKDup
    Response from sharibritt, Rooms Division Manager at The Lodge at Big Bear Lake, a Holiday Inn ResortResponded 26 February 2010

    Dear MAKDup; Thank you for your review. The staff at Northwoods Resort appreciates all feedback from guests who have stayed with us. We apologize if our Front Desk Agent was rude, we will speak with all Front Desk Staff to ensure all guests are treated...More

    Reviewed 20 February 2010

    The hotel severely lacked service personnel. From the front desk, to housekeeping to the restaurant - the few employees that were there were completely overwhelmed. You would think that management would look at reservations and determine how full the hotel is and adjust employee schedules...More

    Thank cheryl5418
    Response from sharibritt, Rooms Division Manager at The Lodge at Big Bear Lake, a Holiday Inn ResortResponded 26 February 2010

    Dear cheryl5418; Thank you for your review. The staff at Northwoods Resort appreciates all feedback from guests who have stayed with us. We apologize that our Customer Service did not meet your expectations. Management does look at our occupancy daily and adjust schedules accordingly. The...More

    Reviewed 17 February 2010

    I just returned from staying 2 nights at the Northwoods Resort. The location is great as it's within walking distance of downtown Big Bear. It's a short drive to the ski area and fun places to play in the snow. We checked in at 3pm....More

    Thank la2011
    Response from sharibritt, Rooms Division Manager at The Lodge at Big Bear Lake, a Holiday Inn ResortResponded 19 February 2010

    Dear La2011; Thank you for your review. The staff at Northwoods Resort appreciates all feedback from guests who have stayed with us. We apologize for any inconveniences that you experienced with reservations, we are making changes to the Reservations Department to ensure guests receive the...More

    Reviewed 17 February 2010

    Great location close to skiing, lack of organization showed up at noon was told that I should have a room by 4:00 it was closer to 5:00 I guess I was fortunate the family in line in front of me didn't get their room until...More

    Thank IMAGINE16
    Response from sharibritt, Rooms Division Manager at The Lodge at Big Bear Lake, a Holiday Inn ResortResponded 20 February 2010

    Dear Imagine16: Thank you for your review. The staff at Northwoods Resort appreciates all feedback from guests who have stayed with us. We apologize that you did not get your room by 4pm. Through these reviews online and our guest comment cards we are making...More

    Reviewed 17 February 2010

    the wait to check in was at least 30 minutes. rooms were not ready even 3 hours after check in. beds were mushy and sheets didn't stay on them. the wait for the empty restaurant was 40 minutes. overall poorly managed in every sense. certainly...More

    Thank tinoi1of3
    Response from sharibritt, Rooms Division Manager at The Lodge at Big Bear Lake, a Holiday Inn ResortResponded 20 February 2010

    Dear tinoi1of3: Thank you for your review. The staff at Northwoods Resort appreciates all feedback from guests who have stayed with us. We apologize that you did not get your room by 4pm. During the winter months, the check-in process does have a wait as...More

    Big Bear Frontier Cabins
    415 reviews
    #2 of 7 hotels in Big Bear Lake
     
    Pine Knot Guest Ranch
    219 reviews
    #1 of 7 hotels in Big Bear Lake
     
    Best Western Big Bear Chateau
    633 reviews
    #1 of 19 hotels in Big Bear Region
     
    Robinhood Resort
    189 reviews
    #4 of 7 hotels in Big Bear Lake
     
    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Room Service
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Conference Facilities
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Room Service
    • Business Centre with Internet Access
    • Concierge
    • Self-Serve Laundry
    • Room amenities
    • Microwave
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    Details
    • Price range
    • US$110 - US$265 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 148
    • Reservation Options
    • TripAdvisor is proud to partner with Travelocity, Hotels.com, Booking.com, IHG, Orbitz, Priceline, Expedia, TripOnline SA, Hotwire, Cheap Tickets, Cancelon, getaroom.com and HotelQuickly so you can book your The Lodge at Big Bear Lake, a Holiday Inn Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • California >
    • Big Bear Region >
    • Big Bear Lake
    • Also Known As
    • Northwoods Resort Big Bear Lake ,
    • Northwoods Hotel Big Bear Lake
    Add Photo Photos
    Traveller (155)
    Room & Suite (163)
    Pool & Beach (26)
    Dining (23)
    Hotel & Grounds (170)
    Bathroom (10)
    Nearby
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    .25 miles away
     
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    Noon Lodge at Mallard Bay
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    Nearby Restaurants
    Amangela's Sandwich and Bagel House
    184 reviews
    .11 miles away
    Himalayan Restaurant
    253 reviews
    .20 miles away
    572 Social Kitchen and Lounge
    165 reviews
    .20 miles away
    North Pole Sweets and Treats
    51 reviews
    .14 miles away
    Nearby Attractions
    Castle Rock Trail
    138 reviews
    .14 miles away
    The Cave
    32 reviews
    .10 miles away
    Big Bear Visitor Center
    67 reviews
    .14 miles away
    Village Sweet Shoppe
    22 reviews
    .12 miles away
    Ask a question
    Questions & Answers
    Dianna B
    30 May 2017|
    Answer Show all 2 answers
    Response from lbmastiff | Reviewed this property |
    They allow dogs
    0
    Votes
    SoCalDisneyPrincess
    11 September 2016|
    Answer Show all 2 answers
    Response from AficionadoPossible | Reviewed this property |
    The Village is right next to the hotel, within walking distance. As you walk out the front door of the hotel, take a left, walk down the path, take another left, and you are in the Village. We walked to lunch in the... More
    1
    Vote
    SoCalDisneyPrincess
    11 September 2016|
    Answer
    Response from Ronaldo F | Reviewed this property |
    A few minutes walk to The Village. We didn't go to the pool but I would assume it was heated. No lake views from the hotel.
    1
    Vote
    Room Tips
    "free parking, free wifi, 2 blocks to village, nice place."
    Read review
    "Look elsewhere"
    Read review
    "Go elsewhere."
    Read review
    "cleaner and wide clear view"
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