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Quest Moonee Valley

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Quest Moonee Valley
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213 Reviews from our TripAdvisor Community

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Showing 212: English reviews
Darwin
Reviewed 2 days ago NEW

We have stayed at Quest Moonee Valley each year for over 10 consecutive years. While the price has gone up with each up front payment required, the quality of the apartments have gone down over that time. Although we had hoped each year that things would improve, each year it has got worse with the same aging furniture, fittings and...

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Helpful?
Thank JLdarwin
Moonee_Valley_GM, Front Office Manager at Quest Moonee Valley, responded to this review

Dear Jude, We appreciate you taking the time to share your feedback on Trip Advisor. We are disappointed to read that you were not satisfied with our property throughout your most recent stay. As I am sure you are aware, due to inflation and the nature of the accommodation business, room rates will inevitably fluctuate and increase with each year...

Brisbane, Australia
Reviewed 2 days ago NEW

All staff are friendly & helpful. Rooms are comfortable and kitchen is well equipped for meal preparation. Location is ideal as Moonee Ponds has a variety of restaurants and main shopping centres are within easy walking distance. Easy walk to tram and bus stop and a short distance to Melbourne CBD.

Review collected in partnership with this hotel
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Helpful?
Thank darryltaniar
Moonee_Valley_GM, Front Office Manager at Quest Moonee Valley, responded to this review

Dear Darryl and Tania, We were thrilled to welcome you back for another stay! It’s fantastic to read that you continue to find our location to be so suitable when you visit Moonee Ponds. It is always a pleasure to have you stay with us. We look forward to more of your visits throughout 2017. Kind regards, Tegan Lyon Quest...

Geelong, Australia
Reviewed 1 week ago

We attended the NYE race meet and thought our location was fantastic. We only stayed the one night but it was enjoyable. I understand holding credit cards for any mishap but deducting the $250 straight away left me short for the night and still has not gone back into my account. We left the apartment spotless !!!!

Review collected in partnership with this hotel
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Helpful?
Thank Colleen H
Moonee_Valley_GM, Front Office Manager at Quest Moonee Valley, responded to this review

Dear Colleen, Thank you for taking the time to complete your Trip Advisor survey so you could share your feedback with us. We are thrilled to see that your New Years Eve was an enjoyable one, being directly across the road from the Moonee Valley Racecourse is certainly a bonus! We are sorry to read that the pre-authorisation bond took...

Melbourne, Australia
Reviewed 2 weeks ago

We had a horse running NYE at Moonee Valley and the Quest was PERFECT for our stay in Melb. Great rooms, facilities and very quiet !! (Or we were the loud ones) !! Thankyou Quest, we'll definitely be back !

Review collected in partnership with this hotel
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Helpful?
Thank Lajji
Moonee_Valley_GM, Front Office Manager at Quest Moonee Valley, responded to this review

Dear Alli, Thank you for taking the time to complete your Trip Advisor Survey and provide such lovely feedback. I’m delighted to read that you had such a wonderful stay with us over New Years Eve. Being across the road from the Moonee Valley Racecourse certainly has its benefits! Thank you again for your review, we eagerly await your next...

Brisbane, Australia
Reviewed 2 weeks ago

I have stayed at Quest Moonee Valley many times previously and have high expectations of the standard of accommodation and service that I will receive. Apart from a small hitch at reception all was good on this occasion.

Review collected in partnership with this hotel
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Helpful?
Thank V7961YFbarbarac
Moonee_Valley_GM, Front Office Manager at Quest Moonee Valley, responded to this review

Dear Barbara, We appreciate you taking the time to complete your Trip Advisor Survey and share your feedback with us. We are thrilled to have been able to welcome you back to the property for another visit! We apologise for the mix up on your check-in and we value your patience and understanding. Thank you again for returning to Quest...

Reviewed 3 weeks ago

I waited on arrival around 10 mins for reception to be manned, which was fine as I arrived around 8pm so only one member of staff was on duty. The male staff member, I've forgotten his name, was lovely chatty and very helpful. Once inside the room, I found it quite small but there was only myself which was fine....

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Helpful?
Thank LouLouWhitsundays
Moonee_Valley_GM, Front Office Manager at Quest Moonee Valley, responded to this review

Dear Lou, Thank you for taking the opportunity to leave a review on Trip Advisor. We are disappointed to read that there was an issue with the fridge inside your apartment and we apologise that this impacted the quality of your stay. Your compliments to the staff and your understanding in the matter is very much appreciated. We are very...

Perth, Australia
Reviewed 3 weeks ago

By Paul, Dec 23, 2016 Manager stayed up late to meet me due to delayed flight. Very friendly when I arrived. Comfortable I arrived late due to flight delay, staff stayed up to greet me, 1130pm, very appreciated. Friendly staff. Very comfortable room, clean. Large wooden table, with plenty of room to set up lap top and spread around my...

Review collected in partnership with this hotel
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Helpful?
Thank 235laurieg
Moonee_Valley_GM, Front Office Manager at Quest Moonee Valley, responded to this review

Dear Paul, Thank you for taking the time to provide your feedback on Trip Advisor. It’s wonderful to read that you had such an enjoyable stay with us. I’m very pleased that you found the amenities and facilities in your apartment to be exactly to your liking and that one of our staff members were able to greet you for...

Peregian Beach, Australia
Reviewed 3 weeks ago

Manager stayed up late to meet me due to delayed flight. Very friendly when I arrived. Comfortable and roomy. Clean. Big wooden table, with plenty of room to set up lap top and spread around assorted gadgets I carry. Plenty of room to plug in chargers. Subdued lighting and attractive layout. Full kitchen double sink, full sized fridge. normal sized...

Review collected in partnership with this hotel
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Helpful?
Thank shift7solutions
Moonee_Valley_GM, Front Office Manager at Quest Moonee Valley, responded to this review

Dear shift7solutions, We appreciate you taking the time to review our property on TripAdvisor. We are delighted that you had such a pleasant stay at Quest Moonee Valley. It is great to read that you didn't have any trouble getting in to the apartment after hours. I'm also really pleased to read that you enjoyed the spacious layout of the...

Chiltern, Australia
Reviewed 3 weeks ago

Very convenient, great location, beautiful people! Just down the road from the westfield shopping center and DFO, made the Christmas shop very easy. Will definitely be coming back to stay, maybe the races next time lol!

Review collected in partnership with this hotel
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Helpful?
Thank adjos
Moonee_Valley_GM, Front Office Manager at Quest Moonee Valley, responded to this review

Dear Adjos, Wow! Thank you so much for the positive review. it certainly is heartening to read! I'm really pleased you enjoyed your stay for your shopping trip. We are in the middle of Moonee Ponds shopping centre, DFO, Highpoint shopping centre and Westfield. We are also situated in an excellent spot for the races. I hope to see you...

Sydney, Australia
Reviewed 4 weeks ago

Room size good and it was clean, plenty of cupboard space, good kitchen. Noisy ventilation fans, when bathroom used, waking up people in main bedroom. lack of access to PowerPoints to charge devices in the bedroom, had to move bedside tables and unplug things.Nowhere to park on arrival, so had to block boom gate entry while checing in.Staff seemed disinterested,...

Review collected in partnership with this hotel
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Helpful?
Thank cindypZ7189UM
Moonee_Valley_GM, Front Office Manager at Quest Moonee Valley, responded to this review

Dear cindypZ7189UM, We appreciate the feedback you have left on TripAdvisor. I’m pleased that you really enjoyed the spacious and clean apartments. We pride ourselves on a high level of cleanliness. Our bathroom fans are linked for safety reasons, and staff would happily have assisted you with any issue if this was brought to our attention. For all guest's convenience,...

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Amenities

Highlights
  • Pool
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Quest Moonee Valley

Address: 1 McPherson St, Moonee Ponds, Moonee Valley, Victoria 3039, Australia
Region: Australia > Victoria > Greater Melbourne > Moonee Valley > Moonee Ponds
Price Range: £90 - £193 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Quest Moonee Valley 4*
Number of rooms: 61
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Questions & Answers

Questions? Get answers from Quest Moonee Valley staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No lift, so ground floor best if you have heavy bags.”
 of 5 bubbles wynterwynd, 24 Jul 2016 | Read review
“All is great, all the views are onto the road but the location is choice!”
 of 5 bubbles rosieb232, 15 Mar 2016 | Read review
“No lift..so if you don't like stairs or have a heavy suitcase go the ground floor!”
 of 5 bubbles AustraliaUnitedfan, 14 Mar 2016 | Read review
“Room 35 - no complaints, clean!”
 of 5 bubbles DaveyStephen, 8 Mar 2016 | Read review
“The Sunline Block of Rooms”
 of 5 bubbles Funguy_Di, 6 Mar 2016 | Read review
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