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Hallmark Hotel Cambridge

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Hallmark Hotel Cambridge
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1,350 Reviews from our TripAdvisor Community

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Showing 1,331: English reviews
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Reviewed yesterday NEW

My friend who lives in Portugal booked the hotel and asked for a twin room which was confirmed, on arrival the receptionist a pleasant but slightly aloof gentleman gave him a double (we are close friends, but not that close, in our mid 60's) eventually after having to show the booking confirmation in writing we got the twin room. The...

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Helpful?
Thank Martin John W
Bicester
Reviewed yesterday NEWvia mobile

Room was basic. The room was overly hot. Turned radiator down but made no difference. Other than the heat the room was clean and comfortable for one night Food was well cooked Staff all friendly and helpful

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1Thank Tracy D
Norwich, United Kingdom
Reviewed yesterday NEW

The Spa is really a hotel gym, although it has been recently decorated and is clean. Hotel is pretty dated, food in the bar was nice. Parking is not clear that you have to pay *beware there is parking eye* and not enough signs in the car park if you go straight into the "Spa" so we got a ticket....

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Thank blackthorn2014
Cambridge, United Kingdom
Reviewed 3 days ago NEW

I attended this event on 11th Feb. A 3 course meal (the main course being a carvery) followed by dancing to a live band. The evening was a great success. Whilst the main course took a little longer than I expected, this did not spoil the evening in any way. The food was plentiful, hot, & very tasty, especially the...

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Thank CJS131333
Nottingham, United Kingdom
Reviewed 3 days ago NEWvia mobile

Arrived at hotel and had to queue for ten minutes to check in, only one receptionist, (who was friendly and helpful) would have benefitted from another person to assist on a busy Saturday afternoon. After reading a couple of reviews about the standard double rooms being small, we decided to upgrade to an executive room. Very disappointed with the room...

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Thank JennyS25
BamberJK, Guest Relations Manager at Hallmark Hotel Cambridge, responded to this review

Dear Jennys25, Thank you for leaving us your review, It is disappointing to have read your comments in relation to the slow check in you experienced and also your comments about the bedroom you were allocated. I have passed on your comments to the head housekeeper and maintenance manager to ensure that the problems you encountered are resolved. The restaurant...

Reviewed 3 days ago NEWvia mobile

Stayed here for one night and that was more than enough! The room was basic, bulbs out, plug socket didn't work, bathroom dated and dirty. We were situated next to a private room which housed some sort of generator or pump that kept going off so we could hear this which was disturbing. Poor housekeeping around hotel, crumbs and rubbish...

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Helpful?
Thank Matthew N
BamberJK, Guest Relations Manager at Hallmark Hotel Cambridge, responded to this review

Dear Matthew N, Thank you for leaving us your review. I am disappointed to have read your comments relating to your bedroom and the public areas of the hotel, I have passed your comments onto the Housekeeping and maintenance managers to ensure that occurrences such as yours do not re occur for any guest visiting the hotel, I have also...

Cambridgeshire, United Kingdom
Reviewed 4 days ago NEW

I came here as a group of girls for a spa day including afternoon tea. We paid £40 through the spa breaks website. This included afternoon tea and a treatment of our choice. However the spa isn't much of one to be honest, it has a sauna, steam room and pool. The jacuzzi was not in use on the day...

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Helpful?
Thank EFLawrence
BamberJK, Guest Relations Manager at Hallmark Hotel Cambridge, responded to this review

Dear EFLawrence, Thank you for leaving us your review, It was good to read that you enjoyed your massages and the food provided in the afternoon tea. I am sorry however that you found the service you received in the bar area to be lacking. I have passed your comments on to the hotels food and beverage manager to to...

Reviewed 5 days ago NEWvia mobile

Came to stay with a friend overnight staff were lovely especially steph ( stephanie) from the lounge bar who did a random act of kindness and gave us a free glass of prosecco lovely girl and very friendly would defo come again

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2Thank Rachel R
BamberJK, Guest Relations Manager at Hallmark Hotel Cambridge, responded to this review

Dear Rachel R, Thank you for leaving us your review which I have shared with the team. It was great to read that Steph looked after you so well during your visit. I hope that we can welcome you back to the hotel in the future. Kind Regards Jamie

Reviewed 1 week ago NEW

The family room was spacious although it was dated, it didn't really bother us as we didn't spend much time in the room. They had everything you needed ie tea/ coffee making facilities, good quality product in the bathroom and a nice little touch with the complimentary chocolate brownies and popcorn bag. All this, plus it was clean made up...

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1Thank Reenapatel
BamberJK, Guest Relations Manager at Hallmark Hotel Cambridge, responded to this review

Dear Reenpatel, Thank you for leaving us your review, i have shared this with the team here at the hotel.It was great to read that you had an enjoyable stay with us and that the team looked after you so well during your stay. I do hope that we can welcome you back to the hotel in the future. Kind...

Chard, United Kingdom
Reviewed 1 week ago

Checking in was fine. Room only ok as large stains on carpet outside the bathroom. Breakfast was self service . The food was good with plenty of choice but the bacon eggs etc could have been a bit hotter. Evening meal was good but the service could have been better. We waited over 25 minutes for our dessert

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Helpful?
Thank johnDLJ
BamberJK, Guest Relations Manager at Hallmark Hotel Cambridge, responded to this review

Dear johnDLJ, Thank you for leaving us your review, I am sorry that you encountered some problems with the food and service, i do hope that these were bought to the attention of the team at the time so they could be rectified for you. Kind Regards Jamie

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Golf course
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
HALLMARK HOTEL CAMBRIDGE Location Located right on the A14, just a mile from the M11 and 5 miles northeast from the heart of Cambridge, the Hallmark Hotel Cambridge has ample parking, a beautiful golf course, 136 comfy bedrooms, flexible meeting rooms and a lovely health club - it has absolutely everything you need for a successful business trip or relaxing short break in Cambridge. A hotel that has it all Free WiFi throughout. Located just 5 miles from Cambridge city centre Plenty of parking - complimentary when booking your stay direct with the hotel. £10 over night charge otherwise. 136 bedrooms including family bedrooms for up to 5 Brasserie, lounge and bar The Cambridgeshire Golf Course - 18-hole 2 tennis courts, indoor swimming pool, fitness suite and treatment rooms Sauna, steam-room, spa bath Ideal wedding venue for up to 180 guests 10 versatile meeting rooms for up to 200 delegates Sky Sports and BT Sport now available in the bar ... more   less 

Additional Information about Hallmark Hotel Cambridge

Address: | Cambridge, Bar Hill CB23 8EU, England (Formerly Cambridgeshire Moat House Hotel)
Region: United Kingdom > England > Cambridgeshire > Bar Hill
Price Range: £82 - £143 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hallmark Hotel Cambridge 4*
Number of rooms: 136
Reservation Options:
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Also Known As:
Menzies Cambridge Hotel And Golf Club
Menzies Hotel Cambridge
Hallmark Hotel Cambridge Bar Hill, Cambridgeshire
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Questions & Answers

Here's what travellers have asked, with answers from Hallmark Hotel Cambridge staff and other travellers.
11 questions
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Questions? Get answers from Hallmark Hotel Cambridge staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you pick a family room make clear how many in the room.”
 of 5 bubbles Reenapatel, 15 Feb 2017 | Read review
“We asked for a quiet room”
 of 5 bubbles jackiemagnus, 11 Feb 2017 | Read review
“216 was a nice family room”
 of 5 bubbles scravid, 7 Feb 2017 | Read review
“Rooms at the far end of the corridor...160 to 190 ....... Were very quiet and recently refurbished”
 of 5 bubbles 202JeffS, 25 Jan 2017 | Read review
“Ask for room away from spa as noisy when people leaving to go to their cars.”
 of 5 bubbles KLE2012, 17 Jan 2017 | Read review
5 of 5