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All reviewslake foreststayed hereroad noiseevening snacksmarriott propertiesbasketball courtcomfortable roomslots of parkingweek stayresolved quicklylaundry roomfamily weddingthe general managerwould definitely stay here againexcellent hotelenjoyed our staybedroom suite
I travel around 30 weeks a year, M-F. I have stayed in hotel properties all over the US. I’ve seen the best & the worst. This is the best Residence Inn I’ve ever stayed. I’ve visited this property at least 3 times a year for...More
Response from General M, General Manager at Residence Inn Chicago Lake Forest/MettawaResponded 14 December 2017
KPthenomad, Thank you for reviewing your recent stay with us, and thank you for acknowledging our great team here on property! We truly appreciate your kind words and are so thrilled to know we always provide you with a great hotel experience. We look forward...More
During our stay the check in was great. Everything went so smoothly, your Front Office Manager ( I forgot his name) was extremely helpful!
During both nights of our stay we encountered some minor issues (not worth posting), and we had called down to the...More
Response from General M, General Manager at Residence Inn Chicago Lake Forest/MettawaResponded 8 December 2017
Mrs. Martins, Thank you for reviewing your recent stay with us, and thank you for acknowledging our great team here on property. We're pleased to know they positively impacted your visit, and we'd love to welcome you back again!
Stayed here for a couple of nights for a family wedding and we all enjoyed our stay.
The room was very spacious & clean, the breakfast was hot and plentiful.
Word of warning though - they did try and double charge us, something we found...More
Response from General M, General Manager at Residence Inn Chicago Lake Forest/MettawaResponded 21 November 2017
Sunny_Donny_7, Thank you for reviewing your recent stay. We sincerely apologize for the billing error and are pleased to know you enjoyed your overall visit. We would love to have the opportunity to welcome you back again!
This is like no other Residence Inn I have stayed in. Open concept. No wall between living/kitchen area a bedroom. I did not care for that when traveling with others. When I questioned them they told me they are all like this. Even though I...More
Thank Nancy L
Response from General M, General Manager at Residence Inn Chicago Lake Forest/MettawaResponded 6 November 2017
Nancy, Thank you for taking the time to share your feedback. We're disappointed to hear that we fell short in some areas, and we hope to have the opportunity to exceed your expectations during your next visit.
I've never heard anything like this. It sounds like someone is driving a car through my room. It's 9pm, I'm planning on falling asleep at 10pm and there's no chance I'm getting a good sleep tonight. Avoid at all costs, and don't even bother reading...More
Response from Sandy_Stanley, General Manager at Residence Inn Chicago Lake Forest/MettawaResponded 25 October 2017
Thank you for your feedback and I want to apologize for your unpleasant experience. We do our very best to ensure our guest satisfaction. Although the highway can be conducive for travel, it can be a hindrance if you are a light sleeper. We do...More