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Mercure Lyon Charpennes

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Mercure Lyon Charpennes
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296 Reviews from our TripAdvisor Community

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Showing 62: English reviews
Jakarta, Indonesia
Reviewed 5 September 2016 via mobile

Were there with our group for one night, location is superb, lobby too small for our group with 31 pax, bed room is small, clean , bath room also small. Matraze is good, lighting is excellent, service is good in the reception and also during break fast. We came 7.50 am where most of us already there but no croissant...

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Helpful?
Thank Bufejapmecom
h1625, Directeur général at Mercure Lyon Charpennes, responded to this review

Dear costumers, We thank(dismiss) you for your comment which we find slightly too negative with regard to your notation. All our rooms have at least a size of 24 m2 (until 30 m2) while the French hotel standard in 4-star is from 16 - 18 m2 that is why we are surprised. You were a part of a group in...

Nottingham, England
Reviewed 3 September 2016 via mobile

Stayed here for 3 nights. Nice quiet and comfortable room. Very good staff, helpful and always smiling ! Convenient for public transport (metro and tram v.close). A few places nearby for eating or a coffee. But plenty in the centre. Recommended.

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Helpful?
Thank Andy_the_Birder
h1625, Directeur général at Mercure Lyon Charpennes, responded to this review

Dear Customer, It is with the great pleasure that we take note of your satisfaction during your stay in our establishment. you summarized well our quality of service and we thank you for it. We remain at your disposal for your next booking. Kind regards Stéphane Robillard General manager Hôtel Mercure Lyon Charpennes

Reviewed 22 August 2016 via mobile

Staying overnight in Lyon while heading home, we had a nice resting time. Room was quite big, breakfast offered quite a large choice. The location is close to the Parc de la Tête d'Or, so we had the occasion to walk there before leaving. A good place to stay, and there's even a pretty good Japanese restaurant nearby...

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Helpful?
Thank Lionel R
h1625, Directeur général at Mercure Lyon Charpennes, responded to this review

Dear customers Thank you for your very positive comment on our establishment on the quality, the service, the location, our parking and this destination favored with transport on Lyon. It is with the great pleasure that we remain at your disposal for your next booking. Kind regards Stéphane Robillard General manager Hôtel Mercure Lyon Charpennes

Derby, UK
Reviewed 15 August 2016 via mobile

Stayed here for 3 nights with friends during the football in June, it's standard Mercure, all modern with good facilities. There's a metro station right outside the hotel for easy access into Lyon and a tram stop just around the corner, all very accessible.

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Helpful?
Thank maccaderby242
h1625, Directeur général at Mercure Lyon Charpennes, responded to this review

Dear Customer, It is with the great pleasure that we take note of your positive comments further to your stay in our hotel Mercure Lyon Charpennes. We shall not hesitate to share your opinion with our employees because the quality of service is important for us. You are right to insist on our quality and the privileged situation of the...

Ghent, Belgium
Reviewed 1 August 2016

While everything was surely ok, as to be expected from Mercure hotel, I would like to laud the staff who were extremely helpful, from the 3 receptionists to the ladies from restaurant and breakfast room Halfway through the stay I had a small accident and hurt my foot. They took such excellent care of me. Calling in the doctor, bringing...

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Helpful?
Thank H276UCkimr
h1625, Directeur général at Mercure Lyon Charpennes, responded to this review

Dear sir, We thank you for your comments further to your stay in our Hotel Mercure Lyon Charpennes. It is with great pleasure that we took care of you and that we receive your compliments. So, we shall not miss to share your appreciations with all our team. Your total satisfaction is the most beautiful reward on our professionalism and...

Reviewed 2 July 2016 via mobile

Great location, great staff, great rooms, modernised eith big screen HD TV's excellent bath and shower facilities. Visited as a group of 75, they were great from check in to check out, awesome visit. Next to the Metro and supermarkets and shops.

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Thank shaunvw
h1625, Directeur général at Mercure Lyon Charpennes, responded to this review

Dear Costumer, Thank you for your compliments for our quality of service and on our new rooms renovated very recently. We shall not hesitate to share your comments with our staff. Sincerely Yours. Stéphane Robillard Directeur Hôtel Mercure Lyon Charpennes

Horsham, United Kingdom
Reviewed 19 May 2016

Stayed for a rugby weekend. Hotel is situated right by the Metro (15 minute walk from Part-Dieu, with good links all round Lyon. Rooms were standard, pretty clean but basic. They were however very quiet and bed was extremely comfortable. Breakfast was OK. Cold selection much better than hot, but unlimited coffee. A good stay and as we booked in...

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Thank Chippy2013
h1625, Directeur général at Mercure Lyon Charpennes, responded to this review

Dear Costumer, Thank you very much for your comments regarding your stay in our Hôtel Mercure Lyon Charpennes. It is always a pleasure to receive positive feedback. It was a great moment to receive you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as...

Chelmsford, United Kingdom
Reviewed 17 May 2016

We chose this hotel deliberately as we needed rooms with twin beds and there seemed to be few available at reasonable prices. Also we needed good access to the new Sports Stadium. THis hotel sits above two Metro lines, beside a number of tram and bus lines and just a short walk from Part Dieu Rail Station. It has a...

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Helpful?
Thank nsander219
h1625, Directeur général at Mercure Lyon Charpennes, responded to this review

Dear customer It is with a great pleasure that we received you in our hotel and we thank you for your very positive comment on your stay. Our hotel was renovated at the beginning of the year and you very well summarized the importance of our works because you found of the quality in the bedding, the room, the sound...

Diksmuide, Belgium
Reviewed 3 May 2016

Very friendly breakfast service with a good choice of juices, local cheeses, an Nespresso machine and fantastic bread. Good beds but only soap in bathroom. The bar is nothing special. Lot's of international magazines.

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Thank Tallulah S
h1625, Directeur général at Mercure Lyon Charpennes, responded to this review

Dear Costumer, It is with the great pleasure that we take note of your positive comment. So we shall not hesitate to inform our employees of your satisfaction and it motivates us to continue the quality of service which we deliver and our professionalism. We respect the standards imposed by our brand and we shall not miss to inform them...

Bucharest, Romania
Reviewed 23 April 2016

spacious rooms, very clean , good sound insulation , excellent staff , minibar and coffee and tea making facilities - supplied every day , nice decoration , good mattress , huge HD tv , extra pillows and blanket in the dresser

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Thank daniela s
h1625, Directeur général at Mercure Lyon Charpennes, responded to this review

Dear Costumer, We very much appreciate your comments regarding your stay in our Hôtel Mercure Lyon Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
98 rooms located between La Part Dieu CBD and the Cité Internationale, Convention Centre and Lyon (5 min). A strategic hotel for your professional and cultural stays.Opposite subway. Restaurant & bar. Meeting facilities. Paying covered carpark. ... more   less 

Additional Information about Mercure Lyon Charpennes

Address: 7 Place Charles Hernu, 69100 Villeurbanne, Lyon, France
Region: France > Auvergne-Rhone-Alpes > Rhone > Lyon > Villeurbanne
Price Range: £59 - £173 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Lyon Charpennes 4*
Number of rooms: 98
Reservation Options:
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Also Known As:
Mercure Hotel Lyon Charpennes
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Lyon Charpennes staff and other travellers.
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Questions? Get answers from Mercure Lyon Charpennes staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a quiet room at a corner.”
 of 5 bubbles 862tallulahs, 3 May 2016 | Read review
“rooms facing the backyard are quieter”
 of 5 bubbles danielasV1361GV, 23 Apr 2016 | Read review
“My room was on the 7th floor.”
 of 5 bubbles 974susiem, 6 Apr 2016 | Read review
“One that has 5 locks on the door”
 of 5 bubbles Slytoffee, 23 Dec 2015 | Read review
“We chose the room on 7th floor and it's quiet and nice.”
 of 5 bubbles patboonya, 1 Nov 2015 | Read review
5 of 5
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