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Merchant House

Traveller (107)
Room & Suite (49)
Dining (7)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Perfectly positioned near the centre of Truro – Cornwall’s buzzing and beautiful cathedral city – The Merchant House, is a 4* Guest Accommodation, which is perfectly located just a short stroll from Truro city including the nearby train station and lots of fabulous bars, restaurants and shops. Merchant's friendly crew are on hand to welcome guests with a complimentary tea/coffee and afternoon treat. We offer free full breakfast when booked direct, free Wi-Fi throughout, ample free parking, rack storage for bicycles, drying room for cyclists/walkers, launderette(fee applies). We are a fantastic central base for business or exploring all of Cornwall. Whether visiting for business or pleasure, we have a varied selection of rooms some big and spacious and others cosy and comfy– some of which are dog-friendly – all of which are guaranteed to offer a great night’s stay thanks to the fluffy duvets, large flat screen televisions and tea and coffee facilities.
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Property amenities
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair access
Room features
Accessible rooms
Family Rooms
Non-Smoking Rooms
Good to know
HOTEL STYLE
Business
Classic
HOTEL CLASS

Location

Full view
79Somewhat walkable
Grade: 79 out of 100
107Restaurantswithin 0.75 miles
33Attractionswithin 0.75 miles
552Reviews
123Photos
9Q+A
100Room tips
Traveller rating
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Popular mentions
This was my base for 13 night stay in Truro. The room was comfortable, clean and quiet. Breakfast was very good with a full range of choices. There was tea and cake in the afternoon and a good arrangement for you to bring in your own supper or to order a takeaway. The bar was
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We stayed for 2 nights and despite arriving in the early hours we had a warm welcome from the night porter. Lovely warm and comfortable room and a great breakfast. Nice cozy real fire in the lounge area. Friendly and attentive staff.
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Response from Nicky M, Owner at Merchant House
Responded 1 week ago
Thank you SimonB for your feedback; I am delighted to hear you received a friendly welcome from the night porter and that you received our traditional service throughout your stay. I am pleased to hear you indulged in our freshly cooked full breakfast and enjoyed our cosy lounge area and log burner. I hope to welcome you back again soon and remember to keep an eye out on our website for our latest deals and offers. Best Wishes Nicky Whittaker- Owner
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Stayed here on business for 1 night midweek. Nice warm room on a very cold rainy night,plenty of hot water & comfy bed. No evening meals but excellent freshly cooked breakfast. Very reasonably priced.
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Response from Nicky M, Owner at Merchant House
Responded 1 week ago
Thank you DJB1957 for your great feedback. I am delighted to hear you had a ‘faultless’ stay with us and found the room warm and comfortable. I am pleased to hear you found your stay to be of a reasonable price and that you indulged in our freshly cooked full breakfast. As you mentioned we do not have a restaurant for evening meals, however, we do allow guests to order in a delicious takeaway to enjoy in our cosy lounge area in front of our roaring log fire, we’ll even provide you with the crockery and cutlery. If you find yourself visiting Truro more frequently for business meetings, please feel free to give the Reception a call to discuss our corporate rates, I hope to welcome you back again soon. Kind Regards Nicky Whittaker- Owner
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We enjoyed our brief stay at Merchant House. It was ideally located for the town, good parking, comfortable room, lots of hot water, nice breakfast. The location was ideal as we were attending a ‘works Christmas party’ in the town.
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Response from Nicky M, Owner at Merchant House
Responded 1 week ago
Dear Recommended2019 Thank you for your lovely review following your recent stay; I am delighted to hear you found the Hotel to be in an ideal location for visiting Truro City. I am pleased to hear that you received our traditional friendly service and that you found your room comfortable and made use of our free on-site parking. I hope you had a lovely Christmas party in Truro and hope to welcome you back again soon. Kind Regards Nicky Whittaker- Owner
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Hotel was nice but 2 problems. The rooms were too cold.. The heating was on but not very much.. The radiators should have been turned on several days in advance before anyone should be sleeping in the rooms. Secondly we were asked to pay on arrival for our rooms. No problem
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Response from Nicky M, Owner at Merchant House
Responded 3 weeks ago
Dear Steve, Thank you, Steve, for your feedback following your recent stay with us. I am disappointed to hear you found the rooms cold, our heating system is on a timer and the Housekeepers check the radiators in the rooms daily to ensure they are all turned up, however we do have additional heaters for guests when required, if you were to mention this to Reception, we would have happily brought them to your room for you. With the payment I can only apologise that our card machine would not accept your 3 cards however I am pleased to hear it did accept your friends’ card for payment of your rooms, we had no other issues that day with our card machine which is relatively new. As you mentioned we take card details when you make your reservation which is only to secure your booking for arrival. I am very disappointed to hear you felt that Stuart, the receptionist, was not very helpful, this is unusual feedback as you will see in all other reviews our customer service is traditionally rated very high. Stuart was following the payment policy put in place by myself, we do accept cash for payment however we ask for a £300 cash deposit which will be returned upon check out once the room has been checked for damages and/or missing items, because unfortunately this does happen therefore as a business, we have to have this secure system in place. I can understand after a day travelling that unexpected issues encountered when you arrive can be irritating, however, if you are in Truro again, I do hope you choose to stay with us for the chance to rectify your bad experience. Kind Regards Nicky Whittaker- Owner
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Our room
En suite shower room
lovely big bed
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12345610
There is an accessible room at the back of the hotel with its own door out to the car park and it's own accessible wet room. I do not work for the hotel but I have stayed in this room.
0 votes
If you have booked a room only rate, then yes you are able to pay for breakfast during your stay. You do not need to book, our waitress will charge your room bill each morning accordingly.
1 vote
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Hi, Yes we have 4 ground floor rooms which are 2 singles, an accessabilty double with wet room and a family room. Give us a call on 01872272450 to discuss rates etc. Regards, Nicky Whittaker Owner
1 vote
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Hi, We have a family room which sleeps three people.Room 5 is large enough to fit a Z bed in at an additional cost of £15.00 and depending on whether you are happy for the other child to sleep in the bed with you that could potentially work. So yes we can accommodate you if you are all happy to snuggle up together. The family room is normally £115.00 to sleep 3 but it would just be £15.00 extra for the additional bed so a total of £130.00 for your family of 5 including breakfast, parking, Homemade tea and Cake on arrival 1-6pm. Kind Regards, Nicky
0 votes
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12
"Dog friendly can only be booked with Hotel"
"King rooms for a spacious stay"
"I haven't seen the other rooms but if you are on your own, the single rooms are ideal. Good natural light and all needs catered for."
"We stayed in Room 5 which was large and quiet."
"We didn't have one."
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12345620
PRICE RANGE
US$77 - US$129 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
carlton hotel truro
LOCATION
United KingdomEnglandTruro DistrictTruro
NUMBER OF ROOMS
30
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