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Merchant House

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49 Falmouth Road, Truro TR1 2HL England
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Traveller (132)
Room & Suite (56)
Dining (18)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.

About

#2 of 5 hotels in Truro
Location
Cleanliness
Service
Value
Travellers' Choice
Whether you're in Truro to visit the city, work, or explore, The Merchant House Hotel is an excellent base to stay on one of the best and leafiest streets in Truro, a short walk from Truro's Lemon Street, and the city centre, including The Hall For Cornwall, Truro Cathedral, shops, restaurants and bars. A classic double fronted Victorian-fronted townhouse hotel with affordable hotel rooms, and newly created stylish downstairs spaces including a breakfast room, bar and lounge and a dedicated meeting room and work hub. The hotel has a relaxed friendly atmosphere. Relax with a drink in the bar and lounge, or find a quiet spot to work. The brand new meeting room is ready to host team meet ups and board meetings, and is fitted with a 50 inch screen and state of the art polybar to host remote Zoom or Teams meetings, conference calls and in room presentations. The 'Scandi' style morning breakfast, includes juices, cereals, yoghurts, fruit, 'house mix' granola, and porridge with honey. Home-baked croissants, toast, muffins, continental cheese and salami. There's also hot toasted waffles with red fruit compote, and Cornish free range boiled eggs available. Available 7am to 9.30am on weekdays, and 8am to 10am at weekends and on bank holidays. Take out early breakfast boxes available. The bar stocks a selection of local Cornish beers, ales, gins and soft drinks. Barista coffee, a selection of Clipper teas, and drinks are served in the bar and lounge all day until 10pm. It offers en-suite bedrooms with Freeview TV, complimentary Wifi, tea and coffee, mineral water and toiletries. there are no phones in the bedrooms, please bring your own device. Some of the rooms are dog-friendly. There is free on site parking at the rear of the hotel in the private car park. If you want to go further afield, Truro is centrally located with both the north and south coasts easily accessible for exploring the whole county. The Merchant House is close to the station, offers secure bicycle storage, and there is a bus stop directly outside with regular buses to the centre of Truro and Falmouth.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Wifi
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Baggage storage
Newspaper
Bar / lounge
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Special diet menus
Non-smoking hotel
Shared lounge / TV area
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Room features
Allergy-free room
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Quiet
Languages Spoken
English
670Reviews11Q+A100Room tips
Traveller rating
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JollyBoaters wrote a review Dec 2021
Wiltshire20 contributions72 helpful votes
We booked a long weekend in early December as we had not been to Cornwall for several years and Truro is convenient for day trips on the train. We saw that the Merchant House had a suite available with a small kitchenette attached which made the room bigger but also meant a fridge for wine! The suite is a very decent size and benefits from a sofa and a table and chairs in the bay window and does not feel at all cramped. The bed is king sized and really comfortable. We had been advised that the hotel is undergoing refurbishment and on arrival it was obvious the public areas had just been done with good quality furnishings and fresh paint. The owners plan to work through the bedrooms in the new year and feature rooms such as the suite are almost certainly going to be high on the list. We had a comfortable and pleasant stay and will certainly consider the hotel the next time we stay in the area. The rating of 4 represents the fact that there is a bit of returb needed in the suite but we have no doubt that it will be deserving of a 5 in the next couple of months.
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Date of stay: December 2021
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gareth p wrote a review Dec 2021
United Kingdom16 contributions
+1
3rd time staying at this wonderful hotel (it’s the only place I request from my workplace when down this way) and it’s only 5mins drive from the centre but so much better to walk down the hill. The free parking makes it so convenient to just park up and get on with the day. Staying here, the hotel staff make you feel welcome and are happy to always help. The main difference from the last time I came in the Summer has been the completely revamped sitting room, bar area and breakfast area as well as the conference room. It adds another level to the hotel and it’s such a joy to sit in the sitting room after a long day and feel like you’re at home minus the kids running around me. Thank you again for another wonderful stay. Look forward to coming back in the new year.
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Date of stay: December 2021Trip type: Travelled on business
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Response from James Doran, General Manager at Merchant House
Responded 16 Dec 2021
Dear 891garethp, Thank you for your review and we love to see a retuning guest. Our staff are always on hand to assist and will pass your feedback over to the staff. Thank you and we like the improvements to; our public areas are nearly finished now and then we will start on re furbishing our rooms. It’s our pleasure and I can see you had a great stay with us, see you again soon. James & The Merchant House Team
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169Bucko69 wrote a review Dec 2021
Birmingham, United Kingdom32 contributions9 helpful votes
Due to a recent family illness we needed to make an urgent visit to Truro at very short notice. This hotel was perfectly positioned for our purposes, but due to the nature of the visit our requirements changed during our stay. The flexibility and kindness of the staff shone through at all stages and we cannot thank them enough. The hotel itself is undergoing an extensive renovation and the only thing that prevents me awarding 5 stars is the fear that someone may book one of the rooms yet to be completed and expect more from a 5 star review. The public areas including the bar and dining room have been done to a very high standard and I would expect all the bedrooms to match this standard in due course. Ideally situated near public transport links and with ample parking or the number of rooms if you are looking to stay in the are it's well worth a look. Hand sanitising points were available at all entrances.
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Date of stay: December 2021
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Response from James Doran, General Manager at Merchant House
Responded 16 Dec 2021
Dear 169Bucko69, We are sorry for your family illness and pass on our regards to them. Our aim is to help out when we can. As you have mentioned our public areas are nearly complete and we hope to start the rooms next year, which we have exciting plans for. Thank you for you super review and we look forward to seeing you in the not-too-distant future. James and The Merchant House Team.
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knichs19 wrote a review Dec 2021
St Austell, United Kingdom138 contributions21 helpful votes
Me and a friend stayed here for one night following a staff outing. The bedroom was clean and tidy, the bathroom was surprisingly big and the beds were really comfy. It is a shame we didn’t have time for cake in front of the lovely fire, hopefully next time. We wouldn’t hesitate going back, especially after the fab service we got from the friendly staff - thank you.
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Date of stay: December 2021Trip type: Travelled with friends
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Response from James Doran, General Manager at Merchant House
Responded 6 Dec 2021
knichs19 Thank you for your lovely feedback and happy to see you had a good time, our wood burner is roaring away and hope to see you in the not-too-distant future. James & The Merchant House Team.
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gah56 wrote a review Nov 2021
Bodmin, United Kingdom6 contributions
Used for a one night stay after a party . Pre-booked and so check in was a breeze, very friendly and welcoming greeting, room was warm, clean and well equipped with all the usual facilities, bed was extremely comfortable and the en-suite toilet / shower room was spotless. Continental breakfast - complete with DIY boiled eggs - included in the room price, and was served in a beautifully redecorated dining room, Nice bar and lounge area, complete with a wood burning stove and comfortable seating. Under new ownership and many improvements are in the pipeline which I'm sure when finished will justify an extra rating point. Will definitely be using this hotel in the future.
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Date of stay: November 2021
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Response from James Doran, General Manager at Merchant House
Responded 6 Dec 2021
Grahame H Thank you for your review and I am glad you had a super time with us. We have refurbished all of our public areas now and our rooms are next in line. We look forward to welcoming you back in the future. James & The Merchant House Team.
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PRICE RANGE
US$75 - US$147 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
carlton hotel truro
LOCATION
United KingdomEnglandCornwallTruro DistrictTruro
NUMBER OF ROOMS
30
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Frequently Asked Questions about Merchant House
Which popular attractions are close to Merchant House?
Nearby attractions include The Celtic Tossers - Axe Throwing (0.4 miles), Truro Cathedral (0.6 miles), and Royal Cornwall Museum (0.5 miles).
What are some of the property amenities at Merchant House?
Some of the more popular amenities offered include free wifi, free breakfast, and a lounge.
What food & drink options are available at Merchant House?
Guests can enjoy free breakfast, a lounge, and complimentary tea during their stay.
Is parking available at Merchant House?
Yes, free parking is available to guests.
What are some restaurants close to Merchant House?
Conveniently located restaurants include Grounded, The Cornish Vegan, and Chorley's Truro.
Is Merchant House located near the city centre?
Yes, it is 0.5 miles away from the centre of Truro.
Are pets allowed at Merchant House?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Merchant House?
Many travellers enjoy visiting Tregothnan (2.7 miles).
Is Merchant House accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.