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Merchant House

Expedia.comUS$75*
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#3 of 4 Hotels in Truro
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Merchant House
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379 Reviews from our TripAdvisor Community

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Showing 374: English reviews
Swansea, United Kingdom
Reviewed 13 November 2016 via mobile

We regularly visit Truro and are so glad that we have found this hotel.The location is excellent and the accommodation is brilliant for the rate as the rooms have been beautifully redecorated( most comfortable bed ever!) The reception and bar area are also lovely with a wood burner and complimentary cake and coffee. Not least the staff were friendly and...

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Helpful?
Thank mai d
Nicky M, Owner at Merchant House, responded to this review

Dear mai d, Thank you for your 5 star review of Merchant House, I'm so pleased you enjoyed your family visit to Truro. Thank you for commenting on our refurbishment, we've been working hard to renovate the hotel and make it as comfortable as possible for our guests. Our wood burner has been a popular addition as it's the perfect...

Gateshead, United Kingdom
Reviewed 11 November 2016

Here to open new primark store all staff lovely beds made everyday fresh towels everyday and coffee/tea there is a bunch of us and we are all so happy with services all staff have gone out of there way to accommodate us all most of us are here for 6 weeks and are so glad we are in this hotel

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Thank mcbabe401
Nicky M, Owner at Merchant House, responded to this review

Dear mcbabe401, Thank you for your 5 star review of Merchant House, I'm so pleased you've enjoyed your stay with us. Thank you for commenting on our friendly team, comfy beds and complimentary tea and coffee - I hope you've enjoyed some of our homemade cake as well, it's the best bit! We've loved having the Primark team stay with...

Norfolk, United Kingdom
Reviewed 7 November 2016

What can I say from the moment we arrived and received a warm welcome till the time we left we were treat very well indeed. My husband, son and I stayed for two nights having 2 rooms as we travelled through Cornwall. We had a room at the back of the property overlooking the car park but had a lovely...

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Thank sally670
Nicky M, Owner at Merchant House, responded to this review

Dear Sally670, Thank you for your 5 star review of Merchant House, I'm so pleased you enjoyed your stay with us and that you received our traditional Merchant House warm welcome! I'm glad to hear that your room was clean with a comfy bed, we get a lot of comments about our fantastic mattresses. Our complimentary tea and homemade cake...

Chatham, United Kingdom
Reviewed 3 November 2016

This is a real gem of a hotel When travelling with a dog it is very difficult to find suitable places to stay. This was our first visit and it really did do us proud .Please don't get the impression that the place is full of dogs ,in fact ours was the only one that we saw during our stay...

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Thank JRG1949
Nicky M, Owner at Merchant House, responded to this review

Dear JRG1949, Thank you for your 5 star review of Merchant House and your lovely comments following your dog friendly stay with us. You are right that we aren't overrun with dogs, we have selected dog friendly rooms so that it doesn't upset the guests travelling without Fido but we do strive to provide the best canine welcome we can...

Reviewed 1 November 2016

All the staff are really friendly and helpful, the rooms are clean with a comfortable bed and a good choice for breakfast, a nice touch is the afternoon tea and cake. The hotel is a short walk from the city centre. Didn't need the doggy wash but must bring the dog next visit. Ps Wi-Fi is quicker than my home...

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Thank Mark T
Nicky M, Owner at Merchant House, responded to this review

Dear Mark, Thank you for your 5 star review of Merchant House and your comments about our clean rooms, comfortable bed, delicious breakfast and our complimentary tea and homemade cake. I'm glad you to see you enjoyed our free (and ample) parking and our speedy WiFi. You must bring your dog next time, we're super dog friendly and dogs stay...

Inverness, United Kingdom
Reviewed 30 October 2016

Arrived fairly late last Sunday on way to stay with family. Welcome was warm and genuine on a terribly wet night and nothing was too much trouble. Beautiful room, very warm and clean and lovely facilities. Our little dog loved the Bonio and had a chew given to her whilst we had our drinks in the bar. Excellent nights sleep...

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Thank Lynne C
Nicky M, Owner at Merchant House, responded to this review

Dear Lynne C, Thank you for your 5 star review of Merchant House, I'm so glad you enjoyed your stay with us! I'm happy to read you had a warm welcome, a clean and comfortable room and a restful stay. It's great to hear your pooch enjoyed her stay with us too and one of our delicious doggy treats! I...

Plymouth
Reviewed 30 October 2016

A lovely Friendly hotel Excellent Breakfast Clean comfy Bed Handy for local places .We arrived earlier than I had predicted , but was able to get into our room so absolutely perfect and to add to it all the weather was perfect for late October

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Thank Sylvia H
Nicky M, Owner at Merchant House, responded to this review

Dear Sylvia, Thank you for your 5 star review of Merchant House and your lovely comments. Thank you also for mentioning our friendliness, cleanliness and cracking Full English breakfast! I'm pleased to see you had great weather also during your visit. I do hope you'll visit us again soon, perhaps in December to try some of our delicious mince pies...

England
Reviewed 30 October 2016

We arrived mid morning as due to go to a family wedding. The staff were very welcoming and helpful. There is additional parking at the rear of the building so no worries about finding a space. We were given a key so we were able to get in later that evening. Our room had everything we needed with complimentary tea/coffee...

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Thank nem50
Nicky M, Owner at Merchant House, responded to this review

Dear nem50, Thank you for your review of Merchant House and your kind comments about our welcoming and helpful team, ample free parking and delicious breakfast! We love our proximity to the centre, we're close enough to be able to walk down the hill and enjoy the city centre buzz (especially atmospheric during the festive season) but far enough away...

Dagenham, United Kingdom
Reviewed 27 October 2016 via mobile

We have just returned from a 3 night stay in the Merchant House in Truro. I was looking for somewhere that was dog friendly, and certainly found it! Our Greyhound Gwen was treated like one of us, she was as welcomed as a paying guest. There is a doggy wash shower, the hotel supplies fluffy dog towels and dog shampoo...

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1Thank Chris T
Nicky M, Owner at Merchant House, responded to this review

Dear Chris and Gwen, Thank you so much for your 5 star review of Merchant House, I'm so pleased you enjoyed your 3 night Dog-cation with us! We're super proud of our heated doggy shower, it's the only one in Cornwall and we think it adds a nice touch for the dogs who visit us. They get to enjoy the...

Reviewed 26 October 2016 via mobile

would of like breakfast times to be a bit later breakfast was served between 7 and 9 a.m. we was staying for a family break so we did want to get up that early would of been nice if they did breakfast till 10. Room was nice and clean we payed for a up grade to a super king room...

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Thank suziesd
Nicky M, Owner at Merchant House, responded to this review

Dear suziesd, Thank you for your review of Merchant House and your kind comments about our nice clean room. Breakfast is 7.30-9am midweek and 8am-10am at the weekends. I’m sorry this was an issue for you but you would have been able to order by 9am then take your time enjoying a leisurely breakfast once you had ordered, I can...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
Official Description (provided by the hotel)
Perfectly positioned near the centre of Truro – Cornwall’s buzzing and beautiful cathedral city – The Merchant House is just a short stroll from the nearby train station and a host of fabulous bars, restaurants and shops.Merchant's friendly crew are on hand to introduce guests to our fantastic facilities. We have free Wi-Fi throughout,ample free parking,garage storage for bicycles,drying room for cyclists/walkers, laundrette(fee applies) and fully-equipped conference rooms. We are a fantastic central base for business or exploring all of Cornwall. Whether visiting for business or pleasure, we have a selection of refurbished and non refurbished rooms – some of which are dog-friendly – all of which are guaranteed to offer a great night’s stay thanks to the fluffy duvets, large flat screen televisions and tea and coffee facilities. ... more   less 

Additional Information about Merchant House

Address: 49 Falmouth Road, Truro TR1 2HL, England
Region: United Kingdom > England > Cornwall > Truro District > Truro
Price Range: £57 - £98 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Merchant House 4*
Number of rooms: 29
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Also Known As:
Carlton Hotel Truro
Merchant House Truro, Cornwall
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Questions & Answers

Here's what travellers have asked, with answers from Merchant House staff and other travellers.
7 questions
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Questions? Get answers from Merchant House staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 5, where I stayed, is great, but all rooms seem nice and quiet.”
Z1737OKsamp, 24 Apr 2017 | Read review
“cosy double means a double bed plus bathroom but not too small”
karenwV5151MR, 9 Apr 2017 | Read review
“The rooms at the back are quiet.”
roderickg337, 4 Feb 2017 | Read review
“No lift, and the stairs are steep so try not to be put on the second floor if, like us, your legs are elderly!”
Gemmadog, 25 Jan 2017 | Read review
“Has everything you need including a shower for the dog!”
CatherineS753, 24 Jan 2017 | Read review
5 of 5
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US$75* /night
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Prices are for 1 room, 2 adults
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