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L7 West Lake Hanoi By Lotte

Ngõ 683 Đ. Lạc Long Quân, Tay Ho, Hanoi 100000 Vietnam
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Traveller (225)
Dining (12)
Pool & Beach (4)

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About

#1 of 10 hotels in Tay Ho
Location
Cleanliness
Service
Value
L7 WEST LAKE HANOI BY LOTTE is a quintessential lifestyle hotel in Hanoi with 264 hotel rooms between the 7th and 20th floor. It is the fourth property from the L7 HOTELS brand in Korea and the first 5-star L7 HOTELS operated overseas. A lifestyle hotel designed to bring new experiences and inspiration to culture creators and millennials, L7 WEST LAKE HANOI BY LOTTE captures the unique traits of Hanoi with bold design and unlocks the joy of traveling through creative spaces with overflowing cultural experiences and inspirations. Chic interior and amiable service are the charming touches for our savvy guests to delightfully idle or be inspired to venture. All rooms are equipped with a balcony looking out onto West Lake. Guests can relax while taking in the beautiful sunset at the Infinity Pool and Spa9, as well as Energy Studio with state-of-the-art exercise equipment combining youthful spirit and local character to create a unique travel experience. L7 WEST LAKE HANOI BY LOTTE boasts colorful culinary culture with exclusive dining venues: Lush Salon - a communal lounge for both work and relaxation over L7 signature coffee; Hong Kong’s leading Michelin-starred Tim Ho Wan dim sum restaurant; Layered, featuring 7 live food stations with a wide range of dishes; and Hedonist, a sensational social space where all generations can enjoy a variety of cocktails and create unforgettable memories. L7 WEST LAKE HANOI BY LOTTE is a complex that connects various cultural spaces such as LOTTE Aquarium, Cinema, and KidZania among others, allowing convenient shopping at LOTTE Mall - the largest of its kind in Hanoi.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Mini golf
Children's playground
Children Activities (Kid / Family Friendly)
Paid public parking on-site
Parking
Wifi
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Happy hour
Wine / champagne
Vending machine
Rooftop bar
Kids club
Kids pool
Kids' outdoor play equipment
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Non-smoking hotel
Shared lounge / TV area
Sun loungers / beach chairs
ATM on site
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Bathrobes
Private balcony
Room service
Safe
Seating area
Telephone
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
Languages Spoken
English, Korean, Vietnamese
104Reviews0Q+A15Room tips

Reviews
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therealkay wrote a review Mar 2024
Canberra, Australia29 contributions36 helpful votes
In the middle of Hanoi lies this hotel, when we discovered it, we felt like pioneers finding paradise in the middle of a busy city. Everything about the hotel was luxurious. It is a a perfect spot away from the busy and hassle of Hanoi, yet everything is easily accessible by taxi or luxury cars readily available in Hanoi. It is next to a massive Lotte mall to us that was just perfect. Staff attentive, room very clean, amazing view, very comfortable beds. Higher floors rooms where quite.
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Date of stay: March 2024
Value
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Executive Office, Guest Services / Front Office at L7 West Lake Hanoi By Lotte
Responded 2 weeks ago
Dear therealkay, Thank you so much for taking your precious time to share such kind words of the recent experience at L7 West Lake Hanoi by Lotte, It is much to my delights to read through your wonderful comments regarding many aspects of your stay, from the cozy ambiance, our wide range of delicacies, to the genuine service by all our L7 associates. Our team is always dedicated to provide the superior level of service to our guests, and we will not miss to share your encouragement with the entire team. We look forward to welcoming you back to our hotel and still impressing you with many more fond memories of Hanoi. Yours sincerely, Helena Lee General Manager L7 West Lake Hanoi by Lotte
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Charmaine L wrote a review Mar 2024
1 contribution1 helpful vote
Me and my hubby booked the L7 West Lake Hanoi for our anniversary for 4 nights and it exceeded our expectations! We originally booked a club floor lake facing room and in the end got upgraded to a suite (as a result of an incident related to bathtub but it was resolved) which we totally appreciated. The hotel is new / modern and I cannot fault ; and we thoroughly enjoyed everything from the spacious suite, the nice breakfast (the pho is not to be missed), the happy hour at the club lounge, the rooftop bar for post dinner drinks, the rooftop pool (it’s definitely a wow) and Spa9. We have stayed at many 5 star hotels but this one stands out in terms of service and warmth extended by the staff. I would like to thank the team esp manger Ryan and Zach and Noemi in the club lounge for the extremely helpful and always welcoming services and greetings. This is our first visit to Hanoi and we will definitely recommend L7 West Lake to everyone.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Tiffany Ngan Le, Guest Services / Front Office at L7 West Lake Hanoi By Lotte
Responded 2 weeks ago
Dear charmainel936, First and foremost, may I take the opportunity to express my sincere apology for your recent experience at L7 West Lake Hanoi! At L7 Hotels, we take pride in our service excellence culture and always strive for guest satisfactory, your feedback then is of utmost important to us, and we keenly take it with us along the service excellence journey. My team and I really appreciate your constructive feedback. Please rest assured that we have been taking the appropriate measures to improve the quality and efficiency of our reservation channels to avoid mistakes happening in the future. We will surely extend your appreciation to our team members, especially Ryan, Zack and Naomi from the VIP Lounge. On behalf of the entire team at L7 West Lake Hanoi, I would like to thank you for your continuous support and wish that the unpleasant experience would not in any way prevent you from availing yourself of our services in the future. Yours sincerely, Ngan Le (Tiffany) Front Office Manager L7 West Lake Hanoi by Lotte
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Susan F wrote a review Mar 2024
Singapore, Singapore10 contributions1 helpful vote
We enjoyed our stay very much at L7 Westlake. Had booked it randomly online without much research except I knew it was connected to a huge mall with all the brands. Found out upon arrival that it is further from Old Quarter and nearer to the airport. But it is a less chaotic location with a beautiful view of Westlake. We had a great check in experience with our friendly concierge Ken. Ken told us where to go and where to eat which was extremely helpful. We loved the room design especially bidet! 😍
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Executive Office, Guest Services / Front Office at L7 West Lake Hanoi By Lotte
Responded 2 weeks ago
Dear SusanF1245, Thank you for sharing with us the experience of your recent excellent stay at L7 West Lake Hanoi by Lotte! At L7 West Lake Hanoi, we made every effort to deliver distinguished staying experience to all our guests through a personalized and impeccable service alongsides fashionable facilities. It is much to my delight that we did make your time at our home a really special and memorable one. We will surely convey your encouraging words to all our team members, especially Mr. Ken. Hopefully, we will have the opportunity to welcome you back and impress you once more with another exceptional experience in a near future. Yours sincerely, Helena Lee General Manager L7 West Lake Hanoi by Lotte
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mimi wrote a review Mar 2024
Hanoi, Vietnam2 contributions
There are many features that appeal to the five senses, such as sophisticated design, scents, sounds, scenery, and facilities, making it a very luxurious experience. The staff are very kind, professional and helpful with lots of things. Especially the front desk receptionists, Pablo and Sapphire, always have a smile on their faces and make us feel at ease. Thank you for being so kind to the children. It is a wonderful place that offers the best hospitality in Hanoi.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: There is a park on the 6th floor where children can play. The SPA is also great.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Executive Office, Guest Services / Front Office at L7 West Lake Hanoi By Lotte
Responded 5 weeks ago
Dear A8805RN_, Thank you for sharing with us the experience of your excellent stay at L7 West Lake Hanoi! At L7 West Lake Hanoi, we made every effort to deliver distinguished staying experience to all our guests through a personalized and impeccable service alongsides fashionable facilities. It is much to my delight that we did make your time at our home a really special and memorable one. We will surely convey your encouraging words to all our team members, especially Mr. Pablo and Ms. Sapphire. Hopefully, you and your family continue to enjoy the stay. Please feel free to let us know at any concern or support. Have a lovely day. Yours sincerely, Helena Lee General Manager L7 West Lake Hanoi by Lotte
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ian C wrote a review Mar 2024
1 contribution
During my recent business trip to Hanoi, I had the pleasure of staying at L7 West Lake. I am a business traveler and was truly impressed by the exceptional service provided by the front desk. Upon our arrival, Tiffany and Shena went above and beyond to accommodate me and my customers by granting us an express check-in to our hotel rooms. Their warm welcome and efficient handling of our check-in process made a significant difference to our stay, allowing us to freshen up and relax before our events. I want to express my heartfelt gratitude to Tiffany for her exceptional service. The professionalism, attentiveness, and genuine care for guest satisfaction were evident throughout our interactions. Her swift response to our needs and willingness to assist with any inquiries or requests truly exemplified outstanding hospitality. I will surely recommend this place to fellow business travelers who are looking for a place to stay in Hanoi.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Executive Office, Guest Services / Front Office at L7 West Lake Hanoi By Lotte
Responded 5 weeks ago
Dear H7567NPianc, Thank you so much for taking your precious time to share such kind words of the recent experience at L7 West Lake Hanoi by Lotte! It is much to my delights to read through your wonderful comments regarding many aspects of your stay, from the cozy ambiance to the genuine service by all our L7 associates, especially Ms. Tiffany. Our team is always dedicated to provide the superior level of service to our guests, and we will not miss to share your encouragement with the entire team. We look forward to welcoming you back to our hotel and still impressing you with many more fond memories of Hanoi. Yours sincerely, Helena Lee General Manager L7 West Lake Hanoi by Lotte
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sunshine01313828049 wrote a review Mar 2024
5 contributions
I have a lovely experience at Layered restaurant. Food was variety and very good. Spectacular view of West Lake with family are things that make me feel good. Special thanks to Huyen, Ha and Ngoc for attentive service. Absolutely nice experience for me and my family. Highly recommend for lunch buffet and dinner.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Please book a table in advance.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Executive Office, Guest Services / Front Office at L7 West Lake Hanoi By Lotte
Responded 7 Mar 2024
Dear Sunshine01313828049, Thank you very much for taking the time to share your excellent experience in Layered Restaurant at L7 West Lake Hanoi by Lotte, It’s great to learn that you have enjoyed many aspects with positive remarks on our convenient location, relaxing ambiance, good food and the genuine sense of care from all our L7 associates. I will certainly convey your message to our entire team and there's certainly no better way to reward their dedication. Yours sincerely, Helena Lee General Manager L7 West Lake Hanoi by Lotte
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Curious55655686169 wrote a review Mar 2024
2 contributions
I'm a resident guest. The staff in the lobby always greet me with a smile. Especially, Pablo is well known to the residents for his kindness. And, he comes up to me first and asks me if I need help. And one day I had a problem with my room and they came to check quickly. Thank you.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Executive Office, Guest Services / Front Office at L7 West Lake Hanoi By Lotte
Responded 7 Mar 2024
Dear Curious55655686169, Thank you very much for taking the time to share your excellent experience at L7 West Lake Hanoi by Lotte. It’s great to learn that you have enjoyed many aspects of your stay with positive remarks on our convenient location, cozy and relaxing ambiance, and the genuine sense of care from all our L7 associates, especially Mr. Pablo. I will certainly convey your message to our entire team and there's certainly no better way to reward their dedication. Yours sincerely, Helena Lee General Manager L7 West Lake Hanoi by Lotte
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ju Kyung wrote a review Mar 2024
Seoul, South Korea4 contributions1 helpful vote
I had a memorable experience at L7 West Lake Hanoi by Lotte. Thank you, Ms. Phuong Anh (Reservation Agent), you've given me a lot of support. We've been warmly welcomed since we arrived in the hotel lobby. Friendly receptionists and enthusiastic introduction to our hotel facilities and services. We had two meals at the hotel, the best view, and the food and attitude served well. Thank you for giving us this wonderful feeling. We'll be back next time.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
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Response from Executive Office, Guest Services / Front Office at L7 West Lake Hanoi By Lotte
Responded 7 Mar 2024
Dear m_thu289, Thank you for sharing with us the experience of your recent excellent stay at L7 West Lake Hanoi by Lotte, At L7 West Lake Hanoi, we made every effort to deliver distinguished staying experience to all our guests through a personalized and impeccable service alongsides fashionable facilities. It is much to my delight that we did make your time at our home a really special and memorable one. We will surely convey your encouraging words to all our team members, especially Ms. Phuong Anh. Hopefully, we will have the opportunity to welcome you back and impress you once more with another exceptional experience in a near future. Yours sincerely, Helena Lee General Manager L7 West Lake Hanoi by Lotte
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Leo B wrote a review Feb 2024
3 contributions
I currently staying at your premise and experiencing an exceptional experience from the receptionist team (especially Mr.Pablo Bao). He was in particular was incredibly welcoming,efficient and went above my expectations. Professionalism and friendliness truly made my stay a good one.
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Date of stay: February 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Executive Office, Guest Services / Front Office at L7 West Lake Hanoi By Lotte
Responded 27 Feb 2024
Dear LeobK7490GA, Thank you so much for taking your precious time to share such kind words of the recent experience at L7 West Lake Hanoi by Lotte, It is much to my delights to read through your wonderful comments regarding many aspects of your stay, from the cozy ambiance, our wide range of delicacies, to the genuine service by all our L7 associates. Our team is always dedicated to provide the superior level of service to our guests, and we will not miss to share your encouragement with the entire team, especially Mr. Bao. Please feel free to let us know how to make your stay more comfortable. Have a great day ahead! Yours sincerely, Helena Lee General Manager L7 West Lake Hanoi by Lotte
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jennifer Lee wrote a review Feb 2024
Hanoi, Vietnam5 contributions1 helpful vote
We are long term residents at L7 West Lake Hanoi Lotte, and we truly couldn't be happier here. From the moment that we moved in, we've experienced a luxurious stay unlike any other here in Hanoi. The professionalism and kindness of the staff, especially the front desk reception team, is really quite impressive considering how new this hotel/residence is. A special thank you to Bao (Pablo) at the front reception. From day one, he has greeted us with a big smile and a warm welcome. He was especially helpful in getting us settled and continues to impress us to this day (our kids also love him). The entire team at Lotte from management to front desk, to housekeeping and food + beverage is really of another level, and we are so thankful to have experienced a stay like this in Hanoi. Thank you Lotte team!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: I highly recommend taking advantage of all of the wonderful amenities at Lotte! Dining, gym/spa,...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Executive Office, Guest Services / Front Office at L7 West Lake Hanoi By Lotte
Responded 27 Feb 2024
Dear JC104, Thank you for sharing with us the experience of your current excellent stay at L7 West Lake Hanoi by Lotte! It is much to my delight that we did make your time at our home a really special and memorable one. We will surely convey your encouraging words to all our team members, especially Mr. Pablo. At L7, we made every effort to deliver distinguished staying experience to all our customers through a personalized and impeccable service alongsides fashionable facilities everyday. Please let us how to make your stay more comfortable at any request. Have a lovely day! Best regards, Helena Lee General Manager L7 West Lake Hanoi by Lotte
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£82 - £108 (Based on Average Rates for a Standard Room)
LOCATION
VietnamHanoiTay Ho
NUMBER OF ROOMS
264
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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L7 WEST LAKE HANOI BY LOTTE - Updated 2024 (Tay Ho, Vietnam)

Frequently Asked Questions about L7 West Lake Hanoi By Lotte
Which popular attractions are close to L7 West Lake Hanoi By Lotte?
Nearby attractions include Lotte Mall West Lake Hanoi (0.1 miles), West Lake New Solar Amusement Park (0.2 miles), and Note - The Scent Lab Hanoi (0.1 miles).
What are some of the property amenities at L7 West Lake Hanoi By Lotte?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at L7 West Lake Hanoi By Lotte?
Top room amenities include a minibar, air conditioning, and a refrigerator.
What food & drink options are available at L7 West Lake Hanoi By Lotte?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at L7 West Lake Hanoi By Lotte?
Yes, free parking and paid public parking on-site are available to guests.
What are some restaurants close to L7 West Lake Hanoi By Lotte?
Conveniently located restaurants include Sen Tay Ho (West Lake Lotus), Tim Ho Wan L7 West Lake, and Phuc Thanh Restaurant (Nhà hàng Phúc Thành).
Are there opportunities to exercise at L7 West Lake Hanoi By Lotte?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does L7 West Lake Hanoi By Lotte have airport transportation?
Yes, L7 West Lake Hanoi By Lotte offers airport transportation for guests. We recommend calling ahead to confirm details.
Is L7 West Lake Hanoi By Lotte located near the city centre?
Yes, it is 0.6 miles away from the centre of Tay Ho.
Are any cleaning services offered at L7 West Lake Hanoi By Lotte?
Yes, dry cleaning and laundry service are offered to guests.
Does L7 West Lake Hanoi By Lotte offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.