We are so incredibly happy that we chose Cockliffe Country House for our wedding venue. It is in such a remote, country setting with modern decor inside just perfect for a wedding. We cannot fault anything about our experience; Nadia was absolutely fantastic from start to finish, handling any questions we had no matter how small - incredibly professional and we felt in very good hands. Emma was there on the day as the main point of contact and did an amazing job - we were very lucky to have these two great women on hand! We felt like the staff handled the wedding breakfast very well for 60 people, bringing the food out in a timely fashion and attending to special dietary requirements for some of our guests as per information we provided. The food was great and enjoyed by all. Thank you to all of the Cockliffe team for helping us achieve our dream wedding. I would highly recommend this beautiful country house for a wedding venue! All the best, Mr & Mrs Billson x…
I don't enjoy being critical, but I hope the constructive feedback I'm giving will be taken as it is intended. I'd booked at fairly short notice due to a change in my work schedule and was looking forward to staying at somewhere different to my normal hotels - i.e. the corporate, branded types. Things didn't start out well as there was no one on reception when I arrived (circa 7pm) but a note on the desk directed me to ring for someone. I did but no one came, so I had to wander the hotel, bar and restaurant to find a member of staff. When I did find someone, she was very courteous and professional and showed me to my room - an annexe in one of the buildings alongside the hotel. I'd paid for breakfast but when she said it was served from 7:30am I pointed out that I'd be at work by then. Ok, so whilst disappointing that wasn't the end of the world. But I had been looking forward to breakfast at the hotel. We walked to an external building at the side of the hotel where there were several rooms in what looked to be a converted stable or something similar. Inside the room looked great, well-appointed and despite not having a desk to work at (I travel for business) there didn't seem to be anything to worry about. However later in the evening a lady staying in the adjoining room arrived and proceeded to have a phone conversation with someone, not loud or shouting, just a normal conversation. Due to the poor sound insulation I could every word as though she was sitting next to me. Not very private and so I turned the TV up in an attempt to drown out her voice and so I couldn't hear what she was saying. I then got into bed and nearly sank into what was a very soft mattress. Ok, so I like a firm mattress and you can't win every time, but this one was very uncomfortable. This problem was made worse when I realised that my feet hung over the edge of the bed - I'm just under 6' tall, so not a giant by any means. It was a cold night so when the temperature dropped the room became very cold. The central heating had turned off by this point and the wall-mounted air-con unit didn't seem to want to work no matter what I did. Ok, so having had a poor night's sleep I got up at 6am to have a shower. Unfortunately, the shower didn't have any hot water and when switched to the bath tap it only produced a trickle. Nothing I could use. Mindful that everything I did would be heard by the lady next door I quietly had a wash at the basin, packed my things and went to reception to check out. Again, there was no one there and I could see no one in any of the other rooms, so I left. So, whilst I didn't get to the see the main hotel and I'm sure in the summer this place would a great spot to spend the night, my experience isn't one I will be repeating. Maybe my issues were all one-offs and I just dropped unlucky, but there are some fundamental issues to address with the accommodation in the external buildings. Sadly, I wouldn't recommend staying at the Cockliffe House Hotel and I won't be returning. Thankfully I'm in a proper hotel tonight and will be catching up on my sleep!…
Food was good, although forgot the vegetables!!!, the rest of the place was pretty much below average. We attended a wedding function which was great. Not one I want to recommend, they seem to rely on their reputation, which is not as good as they thought
The hotel is beautiful. Not happy that we had to go outside to get to our room when it was raining. No umbrella offered. Having to come back out for dinner 👎 I feel any other hotel would of made sure we had a room inside The excuse was that they were fully booked There was only 3 guest!! The food I had was not so great the lamb was burnt along with the mushrooms and the gravy was salty I felt we were being rushed the manager standing at the door making me feel uncomfortable Maybe a bit more customer care no matter who you are!!! Please note this is just my experience staying at this hotel.
“Wow”, what a surprise... the Cockliffe Country House Hotel is a hidden gem: I write this to complement the staff that made us welcome on a dark January Saturday. The hotel wasn’t over busy which is a surprise considering how good the menu was; we shared starters which included “Roasted rainbow cauliflower, cauliflower puree, cheese crisp” and “Smoked salmon tiane, pickled beetroot, watercress” which delighted our pallets. I was initially disappointed to learn that the “Jacobs ladder beef rib, pomme puree, red wine jus” was off the menu and so went with the “Roasted hake, butterbean and tomato stew, coriander pesto & micro coriander” my companion had chosen...... Wow,... this dish had it all for us, the explosion of complimentary flavours is hard to describe.... It was just brilliant. Heather and her team front of house did everything to make our visit comfortable. I believe she was dropped in the “deep end” and was a little out of her comfort zone... she needs to be commended. As does the young Chef, who we asked to see, for the quality of the fare. As I stated at the head of this review... this is a hidden gem.. As I paid my bill this morning, I noticed two different hotel awards from 2017, 2018 or 2018, 2019. Clearly well deserved, and therefore my/our experiences are a standard not an exception. Thank you for a memorable evening, I look forward to visiting the Cockliffe Country House Hotel again. …
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