Fabulous little pub . Food freshly cooked and great value. Regards guys sat at bar always friendly and polite . Service alway very friendly and efficient. Lovers little garden out back . Part more can you ask for . Thanks ladies .
We were in the area after visiting the British Wildlife Centre and decided to have something to eat in this pub/restaurant. The overall first impression was that it was more like a local pub than a restaurant but we decided to give it a go. The menu was very limited but we both found something to suit us. The restaurant was very basic and the room was cold. We ordered a cup of tea and a coffee (they only serve straight coffee). My coffee was lukewarm but I persevered but my partner's tea had a hair in it. This was replaced. When the food arrived, mine was ok but my partner had the Sunday roast. The vegetables looked very unappetising; the red cabbage was a pale pink colour and the carrots were a very, very pale orange. The roast potatoes looked as though they had been cooked several days before and the outside of them was a leathery texture. This was all served on a cold plate. When my partner tried the chicken, she found that it was undercooked and inedible. My partner is a trained chef. We immediately sent the food back and by this time my partner was so put off that she did not want anything else. When I went to pay the bill, I noticed that the returned meal was still included. I pointed this out to the waitress/barmaid who said that the owner had told her to take off the price of one of the drinks. I advised that I was not going to pay for a meal that had not been eaten and the lady went to speak to the owner. The owner came out to speak to me and advised that there had been nothing wrong with the food. When I explained what was wrong, she said that we should have sent it straight back so I informed her that we had done this. She was most unpleasant and said that there was nothing wrong with the chicken. I advised that my partner was a trained chef and she said that it was under cooked. When I said that he vegetables were unappetising, she said "a vegetable is a vegetable". I also advised that in the 10 years that we had been together and eating in restaurants, this was the first time that we had ever returned a meal. She then said that the plate was not cold but my partner had been so shocked about this that she had asked me to touch the plate, which I did and it was stone cold. I advised that I was not paying for a meal that I had returned but was happy to pay for the meal that I had eaten and the drinks. The owner said that she didn't have any choice and walked off into the bar area. She then made a ridiculous drama of approaching another table and asking the couple in a very loud voice, how they were enjoying their meal and how the chicken was. In the many reviews that I have written, I think that this is only the second negative review that I have left and my decision to write it was as a result of the attitude and total lack of customer care displayed by the owner. Our experience was regrettable but I noticed that this establishment offers catering for weddings etc. Good luck with that!…
The restaurant was cold - no radiators on. Staff tried to light the woodburners but smoked us out! The interior of the place was dark and unwelcoming. The staff were not very helpful. The food was unpleasant. The coffee was cold. I don't know why we stayed! We should have walked out. Won't ever go back.
I'd driven past the Blacksmiths Head many time and decided to visit with a friend at about 7.30pm one evening. Parking was easy and I though the exterior portrayed a warm venue where we could spend the evening. However, inside, I was so disappointed. It probably didn't help that the only the customers were a couple of large groups of rather loud men whose language was more than colourful. By the time we sat down after ordering our drinks, the music was ramped up and my friend and I could barely hear each other. And we've loud voices! Hard to explain but, apart from the decorated walls, it just felt rather cold in there with little thought to having tables and chairs that were comfortable to sit at. However, the lady behind the bar seemed very friendly. Ended up going onto another pub in Lingfield which had a much nicer feel and rather saved our evening.…
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