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Premier Inn Sunderland A19/A1231 Hotel

364 reviews
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Traveller (43)
Room & Suite (30)
Overview
  • Excellent57%
  • Very good26%
  • Average11%
  • Poor3%
  • Terrible3%
Travellers talk about
“brewers fayre”(21 reviews)
“adjoining pub”(5 reviews)
“soft play”(4 reviews)
Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Bar/Lounge
Wheelchair access
3.0 Star Hotel
All hotel details
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Reviews (364)Write a Review
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197
96
41
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12
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All reviewsbrewers fayreadjoining pubsoft playcar parkbusy roadall you can eatmeal dealquiet roomconvenient locationgood nights sleepvisiting familycomfy bedmain roadfamily roomexcellent stayone night staycity centre
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141 - 145 of 360 reviews
Reviewed 14 February 2016 via mobile

I was booked into room 39 facing the road. The room was very comfortable, however when I turned the TV off I thought the window hadn't been closed properly due to the high level of traffic noise. This lasted all through the night, so a...More

Thank Jan G
Response from WhitbreadHotels, Online Customer Service at Premier Inn Sunderland A19/A1231 HotelResponded 16 February 2016

Hi Jan G Thanks for taking the time to review your stay with us. At Premier Inn it is our aim is to make our guests feel brilliant through a great night’s sleep and I'm really sorry your stay was less than relaxing. Your experience...More

Reviewed 4 February 2016

Firstly the hotel we finally stayed in was good service although...I booked the original room online and even paid up front in order to make sure I got the room. The hotel had no parking outside and had to use the restaurant car park due...More

Review collected in partnership with premierinn.com
1  Thank christophern868
Response from WhitbreadHotels, Online Customer Service at Premier Inn Sunderland A19/A1231 HotelResponded 9 February 2016

Hi christophern868 Thanks for taking the time to review your stay. Our main objective is to provide guests with a comfortable stay and deliver a high level of service in all our establishments. I'm really sorry to hear that we failed provide this during your...More

Reviewed 14 January 2016

Good quality rooms, clean and spacious. staff friendly and helpful only small problem is lack of disabled parking spaces at hotel entrance while work us being carried out. there are 4/5 available spaces but they were full for all of our stay with only one...More

Thank Carol B
Reviewed 11 January 2016

Hotel as a premier in goes is fine, easy to get to and staff are friendly. However I paid £15 to upgrade to ultimate wifi and got ultimate let down. Made 3 calls to help desk who promise to fix issue and call back. 9...More

1  Thank Raym0nd1972
Response from WhitbreadHotels, Online Customer Services at Premier Inn Sunderland A19/A1231 HotelResponded 14 January 2016

Hi Raym0nd1972 Thanks for taking the time to review your stay with us. At Premier Inn it is our aim is to make our guests feel brilliant through a great night’s sleep and I'm really sorry your stay was less than relaxing. Your experience was...More

Reviewed 6 January 2016

I stayed at this hotel for a week whilst visiting family for Christmas. Upon arriving I was greeted by friendly and very helpful reception staff,to whom nothing seemed to be too much trouble.i had booked a twin room for myself and my son, and when...More

Thank grah64
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Free Parking
Bar/Lounge
Hotel Amenities
Free Parking
Babysitting
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$64 - US$99 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Sunderland
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
US$64 - US$99 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Sunderland
Room types
Non-Smoking Rooms, Accessible rooms
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Traveller (43)
Room & Suite (30)
Questions & Answers
Ask a question
batty51
1 July 2017|
AnswerShow all 2 answers
Response from WhitbreadHotels | Property representative |
Hello Batty, All accessible rooms at this hotel are located on the ground floor with a wet room :) Kind Regards, Sharelle
1
Vote
Jane N
4 June 2017|
AnswerShow all 2 answers
Response from WhitbreadHotels | Property representative |
Hi Jane It's approximately 5 miles to Cliffe Park from the hotel which will take around 15 minutes in a car. Kind regards Elaine
0
Votes
aubsleah
26 May 2017|
AnswerShow all 3 answers
Response from WhitbreadHotels | Property representative |
Hi there, You will be glad to hear that the restaurant does indeed have a soft play area for children. I hope this helps. James
1
Vote
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12
Room Tips
"Bottom floor"
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"Try get them to book you a room in the new part of the hotel"
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"Road noise very loud with window open."
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"Ask for a room overlooking the car park which should be away from busy traffic"
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