Roker Hotel
Roker Terrace Roker Hotel, Sunderland SR6 9ND England
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Dining (86)
Room & Suite (84)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#8 of 34 hotels in Sunderland
Location
Cleanliness
Service
Value
Travellers' Choice
Roker Hotel is situated overlooking the North Sea & Roker Pier. Boasting 43 boutique style bedrooms and 2 function venues for events for up to 350 people, suitable for weddings, corporate dinners, charity events, christenings and much more, we also house three bustling eating and drinking establishments. Open to residents and non-residents alike Let There Be Crumbs tearoom, Poetic License bar and Anticos restaurant can all be enjoyed under our one roof.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Beach
Taxi service
Banquet room
Meeting rooms
Baggage storage
Parking
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Kids' meals
Snack bar
Special diet menus
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Housekeeping
Room service
Flatscreen TV
Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Mid-range
Languages Spoken
English, Italian, Romanian
Location
74Somewhat walkable
Grade: 74 out of 100
52Restaurantswithin 0.75 miles
8Attractionswithin 0.75 miles
Roker Terrace Roker Hotel, Sunderland SR6 9ND England
Getting there
Car HireSee all Sunderland car hire
639Reviews3Q+A84Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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Popular mentions
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Most Recent
Such a lovely stay, service was a warm welcome and got served straight away. Very well organised in the bar, there are designated areas where you need to stand and they serve you as quick as they can, would Definitely come again!
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Date of stay: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jonathan Graham, Other at Roker Hotel
Responded 1 Sept 2020
Thank you for your review, I am glad that you enjoyed your time at the Roker hotel and we look forward to seeing you in the future,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Came to Poetic License for lunch and drinks. The Sunday dinner was huge and amazingly good value for money. The service from Juliana and Ethan was perfect, with them always checking we were OK for drinks. Great afternoon out.
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Date of stay: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jonathan Graham, Other at Roker Hotel
Responded 1 Sept 2020
Thankyou for leaving this review regarding your time at our Poetic Bar. We are thrilled to hear you enjoyed your Sunday lunch. We shall pass your comments onto Juliana and Ethan! Best wishes.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had a lovely meal and drinks at Poetic License. Food fabulous and excellent service from Juliana and Ethan. Felt very safe given the current situation, hand sanitizer on entry, social distancing and table service.
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Date of stay: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jonathan Graham, Other at Roker Hotel
Responded 1 Sept 2020
Thank you for your review about your experience at our Poetic Bar. I am glad that you enjoyed your stay at the Roker hotel and we look forward to seeing you in the future,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Went into the hotel bar with a few friends and loved every minute of it. Talked through the cocktails and the gins by the staff. Amazing bar, amazing staff, amazing gin and amazing cocktails!!!! Well worth a visit
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Date of stay: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jonathan Graham, Other at Roker Hotel
Responded 1 Sept 2020
Thank you for your review, I am glad that you enjoyed your stay at the Roker hotel and Poetic Bar. We look forward to seeing you in the future,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We really enjoyed our stay here. The hotel was clean, comfortable and in a fantastic location. The decorations in our sea view room were a little kitschy, but fun. The breakfast was good and there was a nice variety in the restaurant/bar in terms of food. The staff were great. I could have done without 6 hours of club music on the Saturday afternoon (from 4pm!) but it ended at 10pm, so we were still able to enjoy a drink in the bar later on.
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Date of stay: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jonathan Graham, Other at Roker Hotel
Responded 1 Sept 2020
Thank you for your review, I am glad that you enjoyed your stay at the Roker hotel and we look forward to seeing you in the future,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The view of the harbor from our room was fantastic. We enjoyed the lovely sunrise in the morning. We happened to be in our sea view room for the afternoon and a DJ at the Poetic License bar below our room played loud music on their outdoor enclosed patio from 4 pm-10:00 pm. It was a long time to feel the bass radiate through your room. Also, there was a 1+ inch gap under our hotel room door which allowed the light from the hallway to light up our room through the night. The was no WiFi in our room. You had to go to the lobby In order to get WiFi.
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Date of stay: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Jonathan Graham, Other at Roker Hotel
Responded 1 Sept 2020
Dear rddiggins, Thank you for leaving this review regarding your stay at The Roker Hotel. We are extremely sorry you could hear the music from the DJ who was playing at our new outdoor terrace. We do state on our website that some of our rooms are subject to noise from the bar, we do take on requests to be situated in quieter rooms if you just let our receptionist know when booking your next visit. We have passed your comments about the door and wifi onto maintenance to get this sorted. We hope to see you again in the future. Best wishes.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A mixed experience. Stayed for three nights in total, visiting with local friends. It's a lovely hotel in itself - really liked the room and the seaview was pretty. The bathroom was clean and we were given the option of having housekeeping when we required it. Breakfast was great - eating from a brunch menu that was varied enough and the service was good. However, there were issues with the stay. Our room was situated over the Italian restaurant on the premises, and we found that in the evening it attracted a large number of cars and men who stood around shouting and laughing late into the night - not great when you have to leave the window open to let some air in... The WiFi in the room was an absolute joke - and this becomes a bit of an issue when the Smart TV that it's…
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Date of stay: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jonathan Graham, Other at Roker Hotel
Responded 1 Sept 2020
Dear mrbrady72_uk, Thank you for taking the time to leave us your feedback regarding your recent stay at The Roker Hotel. We are sorry to hear your experience was not up to our usual high standards. We have informed maintenance about the WIFI issues, this has been resolved. In regards to Poetic Bar, we are extremely sorry to hear that you could not get a table with us, we have been extremely busy throughout August with the eat out to help out scheme, yet have informed the bar manager of the issues that occurred on this evening. On the other hand, we are thrilled to hear you enjoyed your room and breakfast in our tearoom. We hope to see you again in the future. Kind Regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just had a lovely couple of days at Roker Park. It’s in a great location right on the sea front. The staff were friendly and efficient. The bedroom was well appointed and comfortable. We used the Soul food restaurant , the menu was varied and the food was plentiful and tasty. The staff were very friendly. We sampled the gin made on the premises and on the second night tried the rum cocktail which was lovely. Breakfast was gorgeous, table service by a lovely waitress , the bacon and sausage were second to none. If there was one thing that let the hotel down it was the exterior, which on closer inspection was in need of a little TLC..
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Jonathan Graham, Other at Roker Hotel
Responded 1 Sept 2020
Dear Vacationer619159, Thank you for your lovely review, I am glad that you enjoyed your stay at the Roker hotel and we look forward to seeing you in the future. Kind regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Booked what I thought would be a relaxing night away for my birthday on a Sunday Savour deal which included £50 to spend on food/drinks and is widely visible on Best Western site and also on my email confirmation and showed both of these to reception. Unfortunately rude blonde lady on reception decided she knew better than site and email and told me it was only £40, and she'd worked here a long time so just knew, she even brought out a manager to continue argument. She eventually conceded that I would have to be given the deal I'd booked but manager still not happy and said he was contacting Best Western! Appalling welcome! Given keys to room 116- avoid this at all costs, the window catch is broken and room faces the very loud air con/ generator - back to reception to change…
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Date of stay: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4 Helpful votes
Helpful
Response from Jonathan Graham, Other at Roker Hotel
Responded 18 Aug 2020
Dear Gillonholsagain, Thank you for your most recent review of the Roker Hotel, I am sorry about your recent check in experience, I am sorry about the latch in room 116 this has since been repaired. I am glad that you enjoyed your food and the staff working in the restaurant were very efficient, We do hope that try us again and if you would like to contact me further my email address is gm@rokerhotel.co.uk - Kind regards Craig
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed here with my girlfriend recently as we were looking for a hotel to go and have food and drinks and stay over. There are no issues with the bar, bar staff, drinks or food. They’re all of good quality. However we stayed in room 104 (not sure if all rooms are like this), but it was damaged, poorly decorated, and EXTREMELY HOT. The hotel must already know that room is hot as there was already a fan in there which we had on all night and made no difference. There’s no air con either. It was an uncomfortable stay, we didn’t sleep much and we certainly didn’t get the break and rest we needed from home. The weather outside was cold and rainy so it wasn’t as if it was just a hot stuffy day. On departure we checked out and spoke to a rude blonde lady on reception who…
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Date of stay: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jonathan Graham, Other at Roker Hotel
Responded 18 Aug 2020
Dear AdamMac1989 - thank you for your review, i am sorry that you didn't enjoy your stay at the Roker Hotel, I am sorry about the heat within the bedrooms, we don't have air con in the hotels due to the layout of the building this is why we supply guests with a fan if required. I have passed your comments onto the Front office team regarding the receptionist, Kind regards Craig
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$69 - US$104 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western sunderland, roker hotel sunderland
FORMERLY KNOWN AS
Best Western Roker Hotel
LOCATION
United KingdomEnglandTyne and WearSunderland
NUMBER OF ROOMS
43
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