I stay at this hotel week on week as I work away, the hotel manager (melody) and the rest of the staff are very helpful and will bend over backwards for you to ensure your stay has a positive experience. They do afternoon tea (£10.99) which consists of a pot of tea some sandwiches and cake, I think this is an absolute bargain, Sunday roast always smells great when I walk through to my room although I haven’t tried it yet it gets some great reviews from the people I speak to when I’m there. Rooms are cleaned every day and fresh towels and fresh bed sheets every day ! I can’t recommend this hotel enough.
The Raven staff are very attentive. First of all they managed to squeeze 10 of us in for Easter Lunch at short notice, then were very friendly and attentive during our meal. Most of us had the carvery, which was absolutely delicious, the kids meal were plentiful. We had a vegetarian in our green who ordered the mushroom risotto and really enjoyed it. Best of all, it saved me from cooking and cleaning up and cost just as much as it would have, if I’d have to shop for it. We will definitely be back.
Well where do I start when we booked it was for a front view room that was confirmed by e mail when we checked in the room they gave us was at the rear and the window wouldn't open at first when it did there was a six foot solid fence right outside so we got a change of room the hair dryer was missing told a member of staff and they forgot had to see them again and about the the TV not working it was the wrong remote. The heating didn't work but they supplied a small heater. At breakfast the next day its a continental breakfast most people were looking for a cooked they don't advertise that it's a continental. The croissants were finished a hour into breakfast and the staff member said that they weren't putting anymore out as chef was busy preparing for lunch. I noticed one of the cleaners put sugar sachets in a bowl and the staff member told her it was for cereal so she lifted them out wit her dirty unsanitised hand and left the bowl there for someone to use for cereal. Next morning hardly anyone was at breakfast. The room maids aren't very good they left a bag of rubbish in the room and didn't hoover or dust as the electric towel holder was full of dust. Please note they don't accept cash anywhere in the hotel even at the bar.I must say the staff seem friendly enough.…
I booked a twin room with shared bathroom on the Friday night for the Saturday for me and my 8 year old daughter, at the time didn’t realise it was a shared bathroom, mentioned this to the man behind the bar and within 30 seconds upgraded us to a twin with en-suite free of charge, no hesitation and no extra charge, I was a bit weary about staying here but not any more, we both loved the place and my daughter has asked to go there again for her birthday,
Very pleasant stay , staff so friendly and helpful. When I arrived unfortunately the lock on my door was faulty , but I was immediately upgraded to a lovely comfortable room . Very clean , amazing shower . Lovely breakfast . Very reasonably priced . Would definitely recommend