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Mercure St. Helens

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Linkway West, St Helens WA10 1NG England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (26)
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 16/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Mercure St. Helens
Updated 16/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 6 B&Bs / Inns in St Helens
Location
Cleanliness
Service
Value
Travellers' Choice
Mercure St Helens Hotel is ideal for the business or leisure traveller. Nestled in the charming town centre of St Helens, the Hotel is within walking distance of the Central St Helens Train Station, Hotel guests can easily access nearby cities like Liverpool & Manchester and their respective airports John Lennon Liverpool Airport and Manchester Airport. For all the sports fan, St Helens Hotel puts you just up the road from two iconic football teams and a world-famous rugby league club too. With easy access to Liverpool and St Helens with the M62 close by, you can be at your meeting or at the shops in no time. Cheer on your football team at Anfield or Goodison Park. Or watch the rugby at Langtree Park, St Helens’ home ground. Haydock Park and Aintree are just a short drive away, so there’s lots of horse racing to enjoy, plus all the shops and amenities of Liverpool. At the end of a packed day, come back to the hotel for a relaxed Jacuzzi followed by a tasty meal in our Restaurant Please be advised this is not a pet friendly hotel
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Car hire
Spa
Internet
Hot bath
Sauna
Restaurant
Baggage storage
Non-smoking hotel
Laundry service
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Room features
Air conditioning
Safe
Hair dryer
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
51Reviews2Q+A7Room tips
Traveller rating
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Popular mentions
Chris C wrote a review 7 Jun
Isle of Wight, United Kingdom9 contributions3 helpful votes
Having travelled widely all over the UK with our dog we are always careful to ensure that the hotel is pet friendly. On the main Mecure website the St Helens hotel is unequivocally described as being pet friendly. On this basis we booked for a 3 night stay, on-line, and paid our bill upfront. After a long drive we arrived at the hotel in the late evening to be met by two confrontational members of staff who said they do not accept pets. Further, that we could stay overnight but would have to leave first thing in the morning. The following morning we spoke to the hotel General Manager and showed him the live Mecure website showing the St Helens hotel displaying as being pet friendly and with rooms available to book. We pointed out that we booked the room in good faith, paid upfront and as such we wanted to enforce the contract for supply of services as advertised. He was not impressed. He said he would need to investigate the issue and would get back to us with a ‘decision’ in the afternoon. He not anyone else in the hotel got back to us. So we simply stayed for the 3 nights booked. Given that Mecure is large hotel chain I am disappointed in the extreme as to the way we were treated on arrival compounded by the fact the General Manager did not have the courtesy to speak to us following his investigations. Mecure staff have no idea of customer service or indeed basic contract law. We have received no update or indeed and apology from Mecure for their behaviour. We will put it down to experience and will not be using any of the lot hotels again.
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Date of stay: May 2021Trip type: Travelled as a couple
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Ams wrote a review 6 Jun
2 contributions
We have just held my daughter’s wedding at the hotel and we cannot praise the venue and staff enough. The initial planning was organised by Vicky and she was extremely attentive, responded to emails promptly and accommodated all our requests. We then worked with Julia to finalise the organisation for the day and again nothing was too much trouble for her. Both the ceremony and the wedding breakfast were held in the hotel, the venue looked beautiful and was spotlessly clean. The food was excellent as was the service. All our guests commented on how lovely the venue was and the quality of the food. A number of guests stayed overnight and were happy with the accommodation. Thank you to all the staff who helped to make the day special for the bride and groom, in particular Vicky and Julia. I am delighted we chose to hold the wedding at the Mecure Hotel and cannot praise it enough.
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Date of stay: June 2021
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TheDocker33 wrote a review 6 Jun
London, United Kingdom82 contributions68 helpful votes
Ok, review of the room? Great, it’s been refurbed since we last stayed, a bit more modern. Bed a bit soft but comfortable nonetheless, the shower leaked on the floor but otherwise it’s ok. The supplies of teas/coffees in the room could be more generous given the rooms aren’t refreshed due to covid. Covid things? Hotel provided plenty sanitisers etc, just that some customers were oblivious to how stupid their belligerence is and didn’t wear masks, which wasn’t challenged by the hotel staff. Here’s the big However, we were asked to leave late the first evening because we had a dog. We didn’t check in with him as we went straight out to see family with the dog. The reception worker said we had to leave in the morning and fetched the duty manager who was also as blunt. I was angry so let my husband go down to show him how we booked. The duty manager suggested we move to a hotel that was only £10 a night that we would be more suited too! How rude! I booked the hotel. I could not have been more certain that the Mercure St Helens was Pet Friendly. Look at the screen shots. I searched ‘Is Mercure St Helens pet friendly?’ and the Mercure page opened ‘Bring Your Fur Baby’ with a search tool to find a pet friendly hotel. Both the Haydock and St Helens Mercure Hotels came up as Pet Friendly. I also checked some other results and the Expedia page confirmed that same result. I was certain booking online was ok to do. The following morning, we were met getting out the lift by the general manager, who reiterated that they don’t accept pets. We politely challenged him to show us where during the booking process, that I missed something to say Pets were not allowed. He didn’t come back to us at all. My husband told the manager that we have a contract to stay and we were going to enforce that by staying in our room. Every time we left the hotel with our dog we were uncertain as to being able to access our room on our return, if we’d find our bags at reception and we’d be left searching for alternative accommodation. This made for an uncomfortable atmosphere. We didn’t sleep well. Our dog is 15, quite blind and can’t hear too well. We only left him alone to eat breakfast and he caused no damage to the room, you could barely tell a dog had been in it. The Mercure Website has faults, allowing concessionary hotels, which the St Helens hotel is, that don’t allow pets to show as being pet friendly. Information held about this hotel on 3rd party sites such as Expedia are also out of date. I’m pleased the hotel general manager let us stay. They got our money after all.
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Date of stay: May 2021Trip type: Travelled as a couple
Room Tip: The Mercure Website is incorrect about allowing pets in their hotels, best call and check.
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allang692015 wrote a review 3 Jun
Dalkeith, United Kingdom232 contributions85 helpful votes
No real issues with stay. Rooms(comfortable beds!) and staff both excellent. Restricted times for using the spa facilities it that is just a sign of the times and probably out with the hotels hands. Walking distance to main town with plenty of restaurants and amenities. If I’m the area again will use without hesitation.
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Date of stay: May 2021Trip type: Travelled with friends
Room Tip: Free parking which is a bonus!
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Matt wrote a review May 2021
10 contributions13 helpful votes
The hotel's....okay. the rooms are nice enough, the bathroom was clean. Tv and entertainment package is basic. The pool was always full with swimming lessons so lots of kids about but the gym is a good size. The rooms have frosted windows allowing little sunlight through and making it seem a bit gloomy! Food was average. Hotel staff were very nice and attentive!
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Date of stay: May 2021Trip type: Travelled on business
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PRICE RANGE
US$61 - US$116 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
St. Helens Hotel
LOCATION
United KingdomEnglandMerseysideSt Helens
NUMBER OF ROOMS
84
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Frequently Asked Questions about Mercure St. Helens
Which popular attractions are close to Mercure St. Helens?
Nearby attractions include The World of Glass (0.08 miles), Connoisseur Ales Brewery & Tasting Rooms (0.2 miles), and The Citadel (0.2 miles).
What are some of the property amenities at Mercure St. Helens?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Mercure St. Helens?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Mercure St. Helens?
Yes, free parking is available to guests.
What are some restaurants close to Mercure St. Helens?
Conveniently located restaurants include Ba'Bursi, The Dean, and Thai Jaa Restaurant.
Are there opportunities to exercise at Mercure St. Helens?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Is Mercure St. Helens located near the city centre?
Yes, it is 0.1 miles away from the centre of St Helens.
Are there any historical sites close to Mercure St. Helens?
Many travellers enjoy visiting Windleshaw Chantry (1.4 miles) and Knowsley Hall (3.3 miles).