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Holiday Inn Brussels Airport

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Holiday Inn Brussels Airport
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769 Reviews from our TripAdvisor Community

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Showing 606: English reviews
london se
Reviewed 5 days ago NEWvia mobile

Self service check in - didn't work and no one to help when I arrived. I'd been travelling for hours and was cold and tired. Then staff moaning about a delayed flight coming in. Not my issue and frankly, I do not really give a damn. Room - odd design with room centred bed off set with chair that you...

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Helpful?
Thank bazzer_2
Dion M, General Manager at Holiday Inn Brussels Airport, responded to this review

Dearest bazzer_2, Thank you for taking the time to share your experience @ Holiday Inn Brussels Airport. First of all, our sincere apologies for the service you received in our restaurant 'Kreative Kuisine'. We are currently establishing our new menu and we will definitely take into account to add more vegan options. Have you noticed that we currently have already...

Marino, Italy
Reviewed 5 days ago NEW

I dined at this restaurant after a day at work and I found a relaxing atmosphere and a very delicate and tasty cuisine. I suggest to dinner in the Hotel and I choose the Chicken with curry and rise, it is very delicious.

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Helpful?
Thank Cippa2015
Dion M, General Manager at Holiday Inn Brussels Airport, responded to this review

Hello Cippa2015, Thank you for sharing and excellent to hear that you enjoyed our chicken with curry! We look very much forward to welcome you soon again so that you can try any of our other delicious dishes from our menu! Warm regards from all of us, Dion Maes General Manager Holiday Inn Brussels Airport

Reading
Reviewed 6 days ago NEW

Average hotel near the airport. I was turned away for the restaurant and told to go to the bar area for dinner which was too busy and had no tables. The hotel was busy on a Tuesday night. When I did get served dinner the curry (18 EUR) & Creme Brulee (10EUR) were very disappointing. Must be better hotels nearby...

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Helpful?
Thank robmcc111
Ringwood, United Kingdom
Reviewed 2 weeks ago via mobile

Very disappointed this hotel goes up in price and down in quality. As a gold card member you expect when you request a quiet room they would be able to put you in a room above the 2nd floor that is not along a corridor covered in stains. Quite frankly simply not worth the money any longer.

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Helpful?
Thank Stuart D
Dion M, General Manager at Holiday Inn Brussels Airport, responded to this review

Dearest Stuart D, Thank you for sharing your opinion about Holiday Inn Brussels Airport! I regret to read that your stay with us did not met your expectations. However, pleased to inform you that we will start a renovation of the corridors leading to the guestrooms in the upcoming weeks. We look forward to welcome you again in the future!...

Peachtree City, Georgia
Reviewed 2 weeks ago via mobile

Nice hotel, Great staff! Very friendly and accommodating. Good Food, Drinks & Starbucks all at this hotel! I loved having the ability to open the windows to allow fresh air in. Only a quick 15 min free shuttle to the airport (Terminal 2).

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Helpful?
Thank Rick A
Dion M, General Manager at Holiday Inn Brussels Airport, responded to this review

Hello Rick A, So nice to read your feedback, especially about our staff! Thank you very much! Looking forward to having you amongst us in a not too far future! Warm regards, Dion Maes General Manager Holiday Inn Brussels Airport

Reviewed 3 weeks ago

I stayed here for one night in December while visiting a company in Brussels. The hotel is approximately 8 minutes drive from the airport and is near many big companies which was convenient for me. The check-in process was pritty straight forward. It is a self check-in process on a machine. The only thing I didn't like about this process...

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Helpful?
Thank KCDCharles
Dion M, General Manager at Holiday Inn Brussels Airport, responded to this review

Dear KCDCharles, Thank you very much for sharing your positive experience at Holiday Inn Brussels Airport here on TripAdvisor. I will definitely share this feedback with the entire team! Regarding the pre-authorization, this is a standard practice with all IHG hotels worldwide and will be automatically released if nothing is consumed in the hotel. Through this pre-authorization, you are also...

Winnipeg, Canada
Reviewed 5 weeks ago

So getting served in the bar is next to impossible, I went to the room in total frustration to order room service as I was hungry and thirsty. This hotel has done away with reception so everything is ordered through the TV (booking in is a nightmare btw as again its done by a touch screen which is poor) which...

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Helpful?
1Thank Colin D
Dion M, General Manager at Holiday Inn Brussels Airport, responded to this review

Dearest Colin D, Thank you for sharing your feedback about Holiday Inn Brussels Airport. I regret to read that your experience with us did not met with your expectations. Our automated check-in & check-out system has been designed to provide our guests with a maximum of efficiency as both procedures take approximately 2 minutes. One of our hosts is always...

London, United Kingdom
Reviewed 16 December 2016

This is a large hotel. The room was a good size and bed was comfortable. The bathroom had a shower over a narrow bath making taking a shower "high risk". The bathroom was clean but dated, which describes the rest of the hotel. Thge menu was limited but the burger with salad and chips was well presented. The burger itelf...

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Helpful?
1Thank john d
Dion M, General Manager at Holiday Inn Brussels Airport, responded to this review

Dearest john d, Thank you for taking the time to share your feedback about our property. I regret to read that your stay with us did not met your expectations. Your comments about the quality of the food have been addressed in the meantime to our Executive Chef and under review for improvement. The music selection during morning hours will...

Chicago, Illinois
Reviewed 15 December 2016

Overall the hotel is good and rooms are fairly large. I liked the contemporary room designs and internet speed is good. Breakfast buffet is very good too.. Few things that I didn't like. The automatic check-in using the kiosk/PC is slick.. but I really would have preferred to talk to a live person, ask about neighborhood, breakfast etc, especially having...

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Helpful?
Thank 4day_weekTraveler
Dion M, General Manager at Holiday Inn Brussels Airport, responded to this review

Hello 4day_weekTraveler, Thank you for sharing these comments here on the TripAdvisor community. We will definitely review your comments about the availability of our hosts at check-in & check-out for further improvement. The purpose of this automated check-in & check-out procedure is to guarantee our guests with a maximum time consummation of approximately 2 minutes, of course without limiting the...

Porthcawl, United Kingdom
Reviewed 12 December 2016

Stayed one night on overnight coach trip. Rooms were a decent size and comfortable, the corridors were a little tired. The food in on the expensive side (20 euros for a chefs burger) and the bar costs were 11 euros for 0.5 ltr of Stella and a glass of white wine. The breakfast was a good cooked one. The only...

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Helpful?
Thank Maxine F
Dion M, General Manager at Holiday Inn Brussels Airport, responded to this review

Hello Maxine F, Thank you for taking the time to share your feedback about our property. I am pleased to inform you that a refurbishment plan for the corridors will be executed beginning of 2017. We are furthermore installing an improvement plan to guarantee more hosts to assist during the check-in & check-out procedure to increase our guest satisfaction. We...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
Official Description (provided by the hotel)
Holiday Inn Brussels Airport hotel is located in the business area of the Brussels Airport, near to the NATO and offices of DHL, British Telecom, Cisco Systems, Hewlett Packard, Johnson Controls, Honeywell, Canon, Deloitte, Bayer, 3M, Toyota, with complimentary shuttle bus on set times to these offices. The fully renovated Holiday Inn Brussels Airport hotel has the largest rooms (32 sq. meters) of all hotels at Brussels Airport. The hotel offers 14 meeting rooms with a maximum capacity of 500 people and 800 Sq. meters. Wireless internet is free of charge in the entire hotel! A scheduled free shuttle service from/to Brussels Airport and the hotel is available for our guests. Enjoy our bar-resto, the extensive Health & Leisure Club with INDOOR SWIMMING POOL, Jacuzzi, steam room and fitness. You can enjoy a real wellness weekend! Holiday Inn Brussels Airport is the perfect hotel when you want to visit the Eurantica Brussels Fair or Intensive Care in March, European Seafood Exposition in April or any other fairs in Brussels Expo. ... more   less 

Additional Information about Holiday Inn Brussels Airport

Address: 7 Holidaystraat, Diegem 1831, Belgium
Region: Belgium > Flanders > Flemish Brabant Province > Diegem
Price Range: £61 - £143 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Brussels Airport 4*
Number of rooms: 310
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, IHG, Travelocity and Priceline so you can book your Holiday Inn Brussels Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Brussels Airport Hotel Diegem
Brussels Airport Holiday Inn
Holiday Inn Diegem
Diegem Holiday Inn
Hotel Style:
#4 Luxury Hotel in Diegem
#5 Business Hotel in Diegem
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Brussels Airport staff and other travellers.
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Questions? Get answers from Holiday Inn Brussels Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get a different hotel”
 of 5 bubbles ColinD736, 19 Dec 2016 | Read review
“Probably the Ibis or one of other the hotels in the same road”
 of 5 bubbles 402johnd, 16 Dec 2016 | Read review
“Ask at the reception to join IHG Rewards Club for more benefits! It is for free :)”
 of 5 bubbles dobromir_chodkowski, 1 Nov 2016 | Read review
“request for a quiet room.”
 of 5 bubbles 731mariah, 16 Oct 2016 | Read review
“Priority Club members are entitled to a floor of their own and get free espresso machines and minibar”
 of 5 bubbles Fabrizio_FCR, 7 Oct 2016 | Read review
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