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Crowne Plaza Hotel Brussels Airport

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#3 of 11 Hotels in Diegem
Certificate of Excellence
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Crowne Plaza Hotel Brussels Airport
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859 Reviews from our TripAdvisor Community

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Showing 573: English reviews
Malmo, Sweden
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed yesterday NEW

The main advantage of this hotel is its convenient location close to the airport. Service was pretty poor. Check-in took about 20 min, and staff didn't seem to care. Food is pretty bland and overpriced.

Thank olamin
London, United Kingdom
Level Contributor
87 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 3 days ago NEW

Excellent business hotel. The wifi is fast, the desk is comfortable and it is very convenient for the airport with it's complimentary shuttle. Shower is also fantastic, and rooms are large. My only negative is the food. I've dined at the restaurant and in room and the food has not been great at either. Breakfast was wonderful - the cooked... More 

Thank snowbunny1812
Manama, Bahrain
Level Contributor
460 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed 1 week ago via mobile

Hotel offers you services which you will expect. This is probably not a place where guests stay more than one or two nights. But the standard is quite high and staff is friendly. Rooms are clean and perfectly isolated from the airport noise. So good place for relax.

Thank smallhausen1
Stephanie M, Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Such a pleasure reading the comments- i have shared this with the team. More 

Bristol, England
Level Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 2 weeks ago via mobile

Stayed here for 2 nights for a business trip, check in room forever. Staff didn't seem to know the system. The rooms were very basic and didn't have everything you need when on a business trip, on the first night there was no tea or coffee or even water in the room, I had to go to the bar to... More 

Thank BRI1234
Stephanie M, Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

We have shared your feedback with the team and we are truly sorry for your challenges you faced during your stay. We don't accept anything less than guests that leave happy from our hotel. We do hope we can welcome you in the future so you can experience our true values of staff and hotel alike. Kind Regards, More 

Galway, Ireland
Level Contributor
98 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 3 weeks ago

Stayed at this hotel recently and would recommend it with the proviso that its expensive but in line with other properties in the area. Hotel is modern with spacious, quiet and comfortable rooms. Bathrooms are a decent size with separate shower and bath. Good work desk and wifi made doing work easy. Selection of food at breakfast was good with... More 

Thank 50nightsperyr
CrowneHotel, Front Office Shiftleader at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear 50nightsperyr Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Julie D. Front Office Shiftleader More 

London, England, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 weeks ago

Stayed here overnight in transit to London. Very impressed with decor. Family room was very comfortable with two double beds, sitting area plus a desk area. Great bathroom facilities with both a shower cubicle and a bath with shower. Restaurant manager was charming and we had his full attention as the restaurant was empty when we arrived. The breakfast was... More 

Thank Tanisha O
Stephanie M, Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Tanisha O, Great to read you will return to Crowne Plaza Brussels Airport as you enjoyed your recent stay with us. The entire team is happy to see you had a nice stay and will be welcoming you again with a lot of pleasure. Kind regards, Stephanie M. - Manager On Duty More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 October 2016 via mobile

We stayed here and then left for a night outside Brussels. We left a note and spoke to reception about the bad experience, also saying that we're returning and hope it's better. Now that we've returned ...it's now just at the level of irritation at breakfast. I went down and asked where I can sit where the staff pointed to... More 

1 Thank KathThailand
IHGService, Guest Relations Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear KathThailand, Thank you for staying with us and for bringing your concern to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to address this with you further and have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very... More 

Level Contributor
72 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 26 October 2016

Spent 4 nights at the hotel on a conference. There is a shuttle that runs from the airport every 20 minutes so it is really easy to get to the hotel. Check in and check out were efficiently handled. The rooms are clean and comfortable. The breakfasts were widespread and good. Lunch and dinner options were extensive but not to... More 

Thank Sangeev
Stephanie M, Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Sangeev, Crowne Plaza Brussels Airport is loctaed near to the airport and a corporate village, so we are happy that a business man, like you, had a nice stay with us. We thank you for sharing your experience and looking forward to welcome you back soon. Kind regards, Stephanie M. - Manager On Duty More 

Canton of Zug, Switzerland
Level Contributor
372 reviews
147 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
Reviewed 25 October 2016

We stayed here one night and are planning to return later this week. The hotel is a slight challenge to find but parking is easy and the hotel is quite impressive when you walk in, with a light, airy, open, modern lobby and swift and efficient check-in. The rooms themselves continue the good impression, as they are fairly spacious, well... More 

Thank Mark_from_Thailand
IHGService, Guest Relations Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Mark_from_Thailand, Thank you for staying with us and for sharing your experience. I am glad that our hotel and room meet your expectations. However, I regret to hear about your experience during breakfast. Please accept our sincerest apologies for any inconvenience the level of service you received may have caused you. I have forwarded your feedback to our hotel... More 

Grantham, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 October 2016

Very comfortable and luxurious just spent one night whilst travelling. Beautiful and tastefully furnished, modern with glass elevators and wide open spaces. Good staff, and extremely useful for business functions.

Thank chesterton548
Stephanie M, Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear chesterton548, The Crowne Plaza Brussels Airport Hotel was choosen as Luxury Hotel, so we are happy to read that this is noticed by our guests. We are delighted to welcome you back for business or leisure in the future. Kind regards, Stephanie M. - Manager On Duty More 

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Management photos: Courtesy of the property manager

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  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Just a stone's throw away from Brussels National Airport, Crowne Plaza Brussels Airport has it all! Surrounded by the Corporate village, home of many intl companies HQs, alongside the ring leading to all European cities and flattered by a beautiful 3HA park, Crowne Plaza Brussels Airport is the ideal place to be, being for business or leisure.Combining professional conferencing, 1st class equipment and personalized service is a MUST for us. Our 315 rooms (incl. club rooms and suites) are the perfect haven of peace. Furnished with state of the art equipment on top of all standard facilities, our rooms will certainly fit your need for tranquillity to work or relaxation after work. Staying with us for leisure? No problem, enjoy the comfortable furniture and great bathroom, sit back and relax!Stay connected to the world, using our WIFI high speed internet connection in the lobby and conference room. Should you need privacy, high speed internet is as well available in the rooms.Taste one of our delicious, home made dishes in the restaurant and whenever the weather allows it, try one of our finger licking BBQ. Just thirsty? Try one of our famous Belgian beers in the bar.If you are looking for a meeting space, we certainly have what you are looking for. With many possibilities, our 900m of meeting facilities, all with daylight, will certainly fit your requirements ... more   less 

Additional Information about Crowne Plaza Hotel Brussels Airport

Address: Leonardo da Vincilaan 4, Diegem 1831, Belgium
Region: Belgium > Flanders > Flemish Brabant Province > Diegem
Price Range: £75 - £213 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel Brussels Airport 4*
Number of rooms: 315
Reservation Options:
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Also Known As:
Crowne Plaza Brussels Airport
Crowne Plaza Diegem
Hotel Style:
#1 Family Hotel in Diegem
#1 Romantic Hotel in Diegem
#1 Business Hotel in Diegem
#3 Luxury Hotel in Diegem
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Brussels Airport staff and other travellers.
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Questions? Get answers from Crowne Plaza Hotel Brussels Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms appeared quiet, accessible and spacious”
 of 5 bubbles chesterton548, 18 Oct 2016 | Read review
“Bad bad bad service ; what happend to the Crown Plaza ??????”
 of 5 bubbles Cke007, 24 Sep 2016 | Read review
“I have only stayed in the 5th floor reserved for platinum members. But, I would think all the rooms have excellent sound proofing like the rooms in this floor.”
 of 5 bubbles texas6006, 18 Sep 2016 | Read review
“Avoid hotel and choose from plenty of others in the area.”
 of 5 bubbles stevekennedy2015, 31 Aug 2016 | Read review
“We were facing the front of the hotel, perfect for watching the planes take off. No noise, as there is triple glazing.”
 of 5 bubbles 67traceyd, 27 Aug 2016 | Read review
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