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Barcelo Jerez Montecastillo & Convention Center

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Traveller (38)
Room & Suite (11)
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Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Restaurant
Fitness Centre with Gym / Workout Room
Babysitting
Banquet Room
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Golf course
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Tennis Court
Wheelchair access
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Room features
Air conditioning
Minibar
Accessible rooms
Non-smoking rooms
Good to know
HOTEL STYLE
Business
Charming
HOTEL CLASS
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Special Offer:Additional 7% off
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270Reviews
75Photos
10Q+A
8Room tips
Traveller rating
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Popular mentions
This is a very well appointed hotel with a pleasant staff. The only downside was the heating and cooling system which no mater what the setting created an environment for hatching baby chicks. The solution was to turn it off and open an outside door. The golf course is
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Hotel's Favourite
The hotel is exceptional! Unforgettable breakfast, really one of the best ones we've ever had! Rooms are very spacious with very comfortable beds. We visited just for an overnight stay while travelling across Spain and this was a very fortunate stop.
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Response from César G, Director General at Barcelo Jerez Montecastillo & Convention Center
Responded 17 Jan 2019
Dear Egor, We are grateful for the trust you have shown in us by choosing Hotel Barceló Montecastillo Golf and for the time spent sharing your valuable and kind opinion in Tripadvisor. We truly appreciate your honest opinion, given that it will be a significant reference for other customers, who are weighing up the possibilities of staying with us. We are fully satisfied when the guest feels all his expectations have been satisfied. We hope to welcome you again to our hotel on your next trip to Jerez. Sincerely, César Gómez Director General Barceló Montecastillo Resort Carretera Arcos Km 9 (junto al circuito) | 11406 Jerez de la Frontera | Cádiz | España Tel. +34 956 151 200 | Fax. +34 956 151 209
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+1
Went through three rooms to stay one night. First room was a minor issue, broken TV, spider webs with living spiders in the corner of the room (two of them). Second room was inundated with ants. I don't mean a few, I mean, and I have video to prove it, but thousands and
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Response from César G, Director General at Barcelo Jerez Montecastillo & Convention Center
Responded 10 Nov 2018
Dear guest, Firstly, we were very disappointed to read your experience during your stay in our Barceló Jerez Montecastillo hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. It is of great concern to read the inconveniences you experienced during your stay as they are not the regular feedback we receive from our guests. For this reason, we assure you we are taking very seriously your comments and analysing them with the entire management team to develop an improvement plan. With regards to the rooms, we will share the inconveniences caused by it with all involved departments with the purpose of avoiding immediately those kinds of situations in the future. We take this opportunity to inform you that our Hotel carries out a pest control with certified companies. But unfortunately, our location and the climatology make very hard to exterminate all of them. We guarantee you that we will investigate the incident to find the source of the problem. We would like to also apologize for not being able to assist when moving rooms as we always offer the chance to help our guests with their luggage. Of course we will investigate why this help was unavailable. It saddens us to read that the gesture offered by our duty manager was not what you expected as we always study the situation and inconveniences of the stay to offer the most appropriate solution. To conclude we would like to clarify the described situation with the unfinished buildings across from the hotel. These belong to a construction company, not associated with the hotel, that stopped working on them. We extend our most sincere apology for the impact this may have caused. We sincerely regret reading that your stay was not as pleasant as it should have been, and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. Best regards, The management
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My wife and I stayed for 4 nights as part of a touring holiday. We stayed in a one bedroom villa which offered space and a large balcony. The living area decor though was dull and the tiles on the floor appeared to be in need of replacement. However if we returned to this resort
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First at all we can not sleep as the smell at the hotel was disgusting, really disgusting and strong. THe Rooms you feel are not finished as you see the air conditioned control at the wall not functioning, they made the solution with splits, ridiculous and a lot to say about the
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Response from César G, Director General at Barcelo Jerez Montecastillo & Convention Center
Responded 27 Sep 2018
Dear customer, Thank you for sharing a review of Barceló Jerez Montecastillo. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service, please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. We do apologize for the technical problems you encountered, there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis. We will make sure that the procedure is being reinforced. Our Resort, consists of two different buildings. One of them is the Barceló Montecastillo Golf (5 *) and the other one is the Barceló Jerez Montecastillo (4 *). These buildings have a distance between them of only about 200 meters. Both in our own website and in the information provided by the collaborating companies, it is clearly stated that the 4 * building shares the facilities and services with the 5 * building. We apologize for any inconvenience this may have caused during your stay. We sincerely regret reading that you found ants in your room. We have in place a regular pest-control plan and of course work hard on a daily basis to avoid their presence within our grounds, however at certain times of the year, depending on the climatology, the presence of insects is unfortunately unavoidable. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Sincerely, César Gómez Director General Barceló Montecastillo Resort Carretera Arcos Km 9 (junto al circuito) | 11406 Jerez de la Frontera | Cádiz | España Tel. +34 956 151 200 | Fax. +34 956 151 209
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This is just one corner with the most ants in one photo, actually s still from a video of the room. There were literally thousands and thousands of ants. Worst room in any hotel I've ever stayed it. Had to switch to a third room due to total disrepair.
Balcony view looks like a war zone.
No other to even fix the handle on the door. Just smeared, hardened glue.
Spider webs and spiders from total lack of cleaning. All there rooms were far from clean.
Ausblick vom Zimmer
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123
We did not discuss or consider full board , But I upgraded all our party to All Inclusive ! All inclusive is a far better option , as it includes all meals, lunch & dinner, plus all drinks, including Beers & cocktails, house wines & Cava with meals, Plus use of extra facilities! It is not cheap , but price varies on season etc, But still great value !
0 votes
do you need a car
Yes, and the hotel advertises it has an airport shuttle, but does not.
0 votes
Our hotel is 10 minutes drive of the fair. Near the fair, you can find parkings and if you decide to take a taxi, the cost is 18 euros approximately. If you choose to stay in Barceló Montecastillo Golf Resort, the reception staff will help you in everything you need regarding directions and transfers. Regards.
0 votes
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Me gustaría saber si hay transporte público hasta el aeropuerto, gracias.
Buenas tardes, Gracias por el interés en nuestro hotel, Barceló Jerez Montecastillo. Las opciones de transporte en la zona es el taxi o el alquiler de vehículos. Quedamos a su disposición para cualquier gestión que pueda necesitar. Saludos cordiales, César Gómez Director General Barceló Montecastillo Resort Carretera Arcos Km 9 (junto al circuito) | 11406 Jerez de la Frontera | Cádiz | España Tel. +34 956 151 200 | Fax. +34 956 151 209
0 votes
Buenas tardes, Antes que nada, queremos darle las gracias por elegirnos para sus vacaciones de verano. Ofrecemos todo tipo de regímenes en nuestro hotel. Nuestros clientes pueden contratar su habitación en alojamiento y desayuno o pueden elegir otro tipo de pensión. Quedamos a su disposición para cualquier gestión que necesite al respecto. Saludos cordiales, César Gómez Director General Barceló Montecastillo Resort Carretera Arcos Km 9 (junto al circuito) | 11406 Jerez de la Frontera | Cádiz | España Tel. +34 956 151 200 | Fax. +34 956 151 209
0 votes
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12
"Best way to get a good room in this town is to stay at another hotel"
"Try and avoid a room that is near to the air con fans on the main building."
"garden view"
"Villa's are nice, but costly."
"Request pool view."
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12
PRICE RANGE
US$97 - US$191 (Based on Average Rates for a Standard Room)
LOCATION
SpainAndaluciaCosta de la LuzJerez De La Frontera
NUMBER OF ROOMS
49
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