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All reviewsrainy seasonevery staff memberswimming pool is big enoughgroup outingvisit this placeboth veg non vegthe kitchen staffac tentsexcellent weekendsurrounded by mountainsfamily friendsgoogle mapsrain danceamazing placepool sidemusicbungalow
I would definitely suggest to be at this place. Good and hygienic place. Supportive staff and management.Good food quality. Maintained hospitality in all means. Resort Manager Sunny supported a lot. We have provide with a posh bungalow with all the amenities inside.
Wonderful place to visit for family and frens.. rooms quality is good with provision of toiletries and clean washrooms
Swimming pool water is also well maintained and staff is quite cordial and friendly.
Food is good..
Must visit to place.. cost effective
1 Thank tanviv39
Response from Nailesh M, Owner at Sevenstar Holiday ResortResponded 6 August 2018
Horrible place if you're looking to have fun and relaxed time. Lazy staff. Rude management. Pathetic service. Absolutely no customer focus. Had been there with a group of friends this weekend and it was easily the worst resort we have been to. Delayed check-in. Fans,...More
Less of a Resort and more of a school full of Rules!
Management- Rude & arrogant Owner, Lazy staff
Water- comes for 5 mins - goes away for 30 mins (better fill up a bucket if going for potty)
Food - No good! (Dont expect...More
You dont give Good Food here.
You dont have proper Water Supply.
The AC in the room doesnt work properly and you dont let your guests enjoy in your Resort.
You do not value your Customers who are PAYING you but rather choose to fight...More
Response from Nailesh M | Property representative |
Trip advisor has more good reviews and not bad reviews. I go my Resort on weekends to enjoy holiday also and having Beer on holiday at my free time is nothing wrong. I have a Manager and other staff at Reception to take care... More
Trip advisor has more good reviews and not bad reviews. I go my Resort on weekends to enjoy holiday also and having Beer on holiday at my free time is nothing wrong. I have a Manager and other staff at Reception to take care of guests but instead when I am enjoying Beer at Pool side or in Restaurant and if any Guest come to meet me directly knowing I am owner of Resort then I attend them and always talk very politely with them as I am a matured person at age of 55 years now and I respect my Guests at Resort. Guests writing reviews good or bad is there wish but I always take care of them. Our Resort is not 3 star or 4 star category Resort but yes we give best to our Guests with the rates we offer with all meals included. Also as informed earlier also our Resort is mostly full without doing any marketing or promotions as we have is our regular repeat guests, corporates and other lot of guests coming with mouth publicity so this is proof how we take care of our Guests and how much they enjoy at our Resort so they keep coming frequently and enjoy at our Resort. Also we have lot of ladies groups coming regularly at our Resort as they enjoy at our Resort and they feel very safe at our Resort and there are reviews for that also. We never tell our Guests to check-out on day they check-in unless they are for Day trip, but there are many times Guests who wants to continue stay for one more day and we accommodate them on availability.
Response from Nailesh M | Property representative |
Please note this tents are supplied by company who has also supplied in Della and our regular guests always prefer to stay in this tents for which you have complained. Our resort earlier had only five tent rooms which we had... More
Please note this tents are supplied by company who has also supplied in Della and our regular guests always prefer to stay in this tents for which you have complained. Our resort earlier had only five tent rooms which we had to increase due to more demand to stay in tent rooms so we made new eight tent rooms. People coming to our resort and staying in tent rooms are looking for different experience to stay in resort and they enjoy it. Yes in summer A/c does not give that cooling in afternoon which you get in constructed rooms as it is made of fabric. This fabric is high quality weather proof and we have this tent rooms since morethen two years now and are most prefered by our guests. Our Resort is always completely full on every weekends and on holidays. As informed earlier we dont do any marketing but we have is all repeat guests or coming with mouth publicity as they love this place. Our food is like Ghar ka khaana, our property is maintened very well and people like this location as it is surrounded by mountains and back side of resort is a Dam. Resort is located in foot hills of Matheran valley. Concept of staying in tent room is different which some will like and some may not so we have choice of room concepts in our resort which guests are informed as all std rooms are tent rooms which are in low budget, and in super dlx rooms we have contructed, fabricated as well as tent rooms with different choice and rates are higher in this category as this are all super dlx rooms.