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Our visit here was the second part of a Virgin Experience gift - the first part having been on a train trip on the Spa Valley line. The room for the afternoon tea, whilst clean and tidy, was without any character. The staff were pleasant...More
Quite a distance out of town to be able to enjoy Tunbridge Wells, luckily we had dinner included in the price.
Room was basic but drab and looking a little tired and dated now, clean but bathroom showing signs of age. We were treated to...More
Having stayed in a Mercure hotel before, my husband and I were really looking forward to staying here for a night. However, we were sorely disappointed. There were lots of minor inconveniences - it took seven attempts to contact the reception beforehand to book a...More
Arrived on a Fri and lots of parking which was good,first impressions ok hotel looked pretty nice !check in was a bit slow as the card machines etc all weren't working !bit of a mix up when said our room wasn't ready as we had...More
I stayed for one night. The check in was efficient and friendly. The room was clean and the facilities were good. I had a drink in the bar which was nice and the bar staff were friendly. My only negative comment is I think the...More
Response from susanr0851 | Reviewed this property |
The hotel is off the main road and has some lovely gardens. When we stayed we stayed in a ground floor room which was very clean and there was no noise. My daughter whose wedding we were there for stayed in a suite upstairs... More
The hotel is off the main road and has some lovely gardens. When we stayed we stayed in a ground floor room which was very clean and there was no noise. My daughter whose wedding we were there for stayed in a suite upstairs with her bridesmaids. There was a few guests staying over after the wedding - all staying in different parts of the hotel and nobody had any complaints. In fact, one couple booked it for a special anniversary they had coming up, because they were so taken with room, quietness, area, food, amenities.