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Bravo Caracol

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Bravo Caracol
Bravo Caracol
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780 Reviews from our TripAdvisor Community

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Showing 499: English reviews
Renfrew, Canada
Reviewed 3 days ago NEW

I have been going to this resort at least twice a year since the early 2000's. I was unable to visit during and shortly after the renovations, so I was anxious to see how the hotel was now being run. I arrived in late November, and was greeted by many of the same wonderful staff. The hotel has undergone some...

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Thank Beachlovertoo
Reviewed 4 days ago NEW

I was lucky to have found this hotel and stayed in during my holidays, it's not only comfortable and very clean in all aspects, but the food served was unbelievable delicious,different varieties of vegetables,fruits and deserts, in addition to the main menu,which satisfies any taste, The service was excellent,the room was very tidy and clean and the employees were very...

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1Thank kasim a
Lisbeth M, Director Comercial at Bravo Caracol, responded to this review

Hi Kasim, It makes us very proud to read your review on our hotel. We will share it with all workers and staff, they will feel happy to read it, as you know they are our best asset. Its our pleasure that you enjoyed the food ...and thank you for recommending us. We all hope to see you soon this...

Reviewed 2 weeks ago

Spent two great weeks at Caracol Dec.2-16.In a previous review I described the renovations so no need to do that again. Weather was fantastic two five minute showers in the two weeks, windy a few days and no can't see ums. Little seaweed on the beach, but was removed every day, the shoreline is being kept spotless I presume the...

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4Thank Beachloverforever22
Lisbeth M, Director Comercial at Bravo Caracol, responded to this review

Dear Beachloverforever22, Thank you for visiting us once more, we are all already missing you. You know all Caracol staff is kind and loves your visits and do our best to make your vacation memorable and relaxed, so we cleared the staff member rude beahavior with our entertainment manager and made sure this issue wont repeat itself again. We hope...

Reviewed 11 December 2016

Beach was not clean to my surprise! Food was ok, i was able to eat! Nothing special! Thanks God had no diarrhea! Homeless cats and sick dogs are waiting for you at the restaurant-buffet! Horrible to observe and smell it !! It was very disturbing! Rooms are very clean, bathrooms as well! The stuff is lazy and not welcoming! Only...

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Thank Beatifulcity
Lisbeth M, Director Comercial at Bravo Caracol, responded to this review

Dear Milena K, First of all we must say we are sorry that your experience in Caracol was not as expected. Our staff is our most valued asset and teh reason many english and french speaking guests return to our hotel. Animals are not allowed inside the premises, though some wander around our gardens they never have access to such...

Reviewed 16 November 2016 via mobile

The bus left 4 guests at the airport while they were waiting in line for money exchange. Not good at all...the resort staffs are cold and lazy..food choices are minimum. And Santa Lucia are very quiet. Mucho police ...very boring boring week..and the Italian guests are cheap..no tips at all lol.

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5Thank Hang H
Lisbeth M, Director Comercial at Bravo Caracol, responded to this review

Dear Mr Hang, First of all we want to thank you for your opinion and tell you that we are sorry that, this time, your experinece in Bravo Caracol was not as good as the previous ones. Hotel Management will take action to improve food variety, though we would have appreciated more details about your preferences since we work according...

Canada
Reviewed 8 November 2016

We are just back from 2 weeks at Caracol and I am so conflicted about leaving my feedback on tripadvisor. The staff are great, in fact I would say they are the best I have ever encountered in 9 trips to Cuba. Not a rude or snarly person in the bunch. The manager and customer service reps were always around...

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5Thank dreamingCanada
Lisbeth M, Director Comercial at Bravo Caracol, responded to this review

Dear Dreamingcanada, Thank you for sharing your opinion on our hotel and specially thanks for the kind words towards our staff and service in general, although management is working on improving the variety of fruits and vegetables. We are really sorry that your experience was not a perfect one due to the beach works, however this was necessary since after...

Hamilton, Canada
Reviewed 26 October 2016

before going to Cuba I heard bad things about food and amenities, you need to experience it for yourself. I had a great time the people are very friendly and engaging they want to get involved all the time if your interested with games and sports. The food wasn't a 5 start selection but a good variety for all. the...

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2Thank mooseman19
Lisbeth M, Director Comercial at Bravo Caracol, responded to this review

Dear mooseman19, It´s so nice to know you had a great vacation in Caracol. It´s our pleasure to hear that you will bw returning and you will find a anice surprise with all the improvements. There is a new 65´TV in the lobby and one iin the beach bar. Pool was refurbished and so was the stage. We are sure...

Owen Sound, Canada
Reviewed 13 October 2016

My stay at the Cubanacan Club Amigo Caracol Bravo Villagi for a week and a half in early September was an overall excellent experience. As with any resort there were a few issues. Some of the more senior and mature staff at Reception need remedial training in Customer Service and a pointed reminder as to why they are working at...

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6Thank Gbearhan
Lisbeth M, Director Comercial at Bravo Caracol, responded to this review

Answered by General Manager Gbearhan, Thank you for sharing you opinion on our hotel and your praise to all our workers. For sure we appreciate your suggestions and will take into account in order to improve all our services. We wiil keep on working to make your next vacation an unforgettable experience We hope you visit again soon, best regards...

Davie, Florida
Reviewed 4 October 2016 via mobile

Spent three days in this hotel with my family while visiting Cuba. It's not bad. During the time of the visit was low season so it was pretty slow and not too many tourists. The rooms are pretty confortable, fairly newly renovated. Stayed in a room very close to the beach and beach view. I was happy to open the...

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3Thank lxd0yo4
Lisbeth M, Director of Sales at Bravo Caracol, responded to this review

Dear lxd0yo4, Thank you for sharing your view on Caracol hotel. We appreciate your nice words towards our staff. We will take into account all recomendations made and guarantee actions will be taken to improve all services as suggested . We invite you to visit again soon and find Bravo Caracol an even better resort. Hope to see you soon...

Reviewed 24 September 2016

Just returned from an incredible week at Caracol. I just want to say that the entertainment staff is what makes the vacation. To anyone planning to visit here, please take the time to get to know them. You will not be disappointed. They are very friendly and genuine. It was my second time there, and everyone remembers you and extremely...

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3Thank Rick M
Lisbeth M, Director Comercial at Bravo Caracol, responded to this review

Hola Rick M Thank you for your review and for sure the entertainment staff thanks you for you nice words. We work to make every guest vacation unique. Hope to see you soon.

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Near Bravo Caracol

Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
Services
  • Free Parking
  • Airport Transportation
  • Multilingual Staff
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
Official Description (provided by the hotel)
Caracol Hotel, with 150 mini suites is right in front of a of white sand beach and Cuba's largest Coral reef located in Santa Lucía. This all inclusive hotel is unique because of its Caribbean environment provided by a varied entertainment program for adults and children, personalised attentions from an experienced and friendly staff that will make you feel like home. ... more   less 

Additional Information about Bravo Caracol

Address: Ave. Turistica Santa Lucia | Camagüey, Cuba, Playa Santa Lucia 74250, Cuba (Formerly Club Amigo Caracol)
Region: Caribbean > Cuba > Camaguey Province > Playa Santa Lucia
Price Range: £80 - £137 (Based on Average Rates for a Standard Room)
Number of rooms: 150
Also Known As:
Club Amigo Caracol Hotel Playa Santa Lucia
Hotel Amigo Caracol
Country Inn Camaguey
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Questions & Answers

Here's what travellers have asked, with answers from Bravo Caracol staff and other travellers.
52 questions
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Questions? Get answers from Bravo Caracol staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“for more romantic rooms I would advise getting the beach view”
 of 5 bubbles mooseman19, 26 Oct 2016 | Read review
“Second floor rooms are a little quieter”
 of 5 bubbles Gbearhan, 13 Oct 2016 | Read review
“rooms in the 200's are very close to the pool,lobby and ocean”
 of 5 bubbles K8315WQrickm, 24 Sep 2016 | Read review
“100's are near the disco, 500s are going to be quiet.”
 of 5 bubbles juanitadub0is, 28 Aug 2016 | Read review
“most room's facing east offer a ocean view”
 of 5 bubbles francisbed, 25 Aug 2016 | Read review
5 of 5