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See all 4 hotels in Playa Santa Lucia

Bravo Caracol

897 reviews
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Traveller (1908)
Pool & Beach (439)
Room & Suite (349)
Overview
  • Excellent29%
  • Very good41%
  • Average17%
  • Poor7%
  • Terrible6%
Travellers talk about
“water shoes”(45 reviews)
“beach bar”(69 reviews)
“pasta”(85 reviews)
Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
All hotel details
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Reviews (897)Write a Review
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All reviewswater shoesbeach barpastafishentertainment staffsmall living roomsitting areaporkricesmall resortfriesburgersthe grillla bocacommercial centreair conditionerrepeat guests
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1 - 5 of 517 reviews
Reviewed 1 week ago

We have been at Bravo Caracol many times (24) and noticed the changes over the years, ever since Alpi Tour Villagi Bravo stepped in it<s not the same. On this occasion the buffet lacked on the food and beverage. No tea, no coca Cola, no...More

1  Thank Chanel155029
Reviewed 1 week ago

I did love m'y vacation and the staff work so hard and always available with à smile and heplful, the bar lobby always has nice coffee in the morning and drink all day great staff but alcool à bit limite with choice, buffet great foodand...More

1  Thank dallasbourne
Response from VBCaracol, Public Relations Manager at Bravo CaracolResponded 5 days ago

Dear Denis, We truly thank you for your kind words and your satisfaction is our greatest reward. Thanks for highlighting what you liked best from us and we would be more than delighted to have you back. Coming from you, your comments have been music...More

Reviewed 1 week ago

ON returning to Caracol hotel because I did not visit it for about a year, I surprised to see what was done to the rooms, lobby , resturant and even Sanchez grill, the new staff was very polite, Jennifer the Public Relations Officer was very...More

1  Thank razzor
Response from VBCaracol, Public Relations Manager at Bravo CaracolResponded 1 week ago

Dear razzor, We are really thankful for your comment as you have been really helpful to our personnel and resort, and also to other Canadian travelers. We highly appreciate your letting us know how much you enjoyed your stay with us and we are very...More

Reviewed 5 July 2017

Caracol has been my favourite resort since October 2007. We Caracolers have been rabid supporters through hurricanes, post hurricanes and some rip snorting storms where we sat on the floors of the various beach bars in the sturm and drang. We’ve suffered though bad management,...More

12  Thank cubacarol
Response from VBCaracol, Director of Sales at Bravo CaracolResponded 19 July 2017

Dear CubaCarol, Thanks for your accurate depiction of our beach and resort, undoubtedly a very useful review for snorkelers and sea lovers. As you well know all our staff is very fond of our Canadian repeaters and we are insisting with our partners on providing...More

Reviewed 1 July 2017

We just arrived from Hotel Bravo Caracol, very glad to see all of our friends Signor, Santiago, assistant Giovanni, Administration Matilde , Lisbeth, Jennifer at customer service. Must say it's a WOW very professional , courtesy, and a big warm welcome. All went well for...More

8  Thank Chanel155029
Response from VBCaracol, Director of Sales at Bravo CaracolResponded 19 July 2017

Dear Chanel155029, It is allways our pleasure to welcome you back to Caracol.Thank you for your compliments for staff and managers. You have a special place in our hearts and we are all looking forward to your next visit. A big hug from your Cuban...More

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Traveller (1908)
Pool & Beach (439)
Room & Suite (349)
Dining (225)
Hotel & Grounds (1174)
Bathroom (30)
Family and Play Areas (19)
Business Centre & Event Rooms (7)
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Beachfront
Bar/Lounge
Hotel Amenities
Free Parking
Breakfast included
Children Activities (Kid / Family Friendly)
Airport Transportation
Multilingual Staff
Babysitting
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Tennis Court
Outdoor pool
Details
Price range
US$89 - US$175 (Based on Average Rates for a Standard Room)
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$89 - US$175 (Based on Average Rates for a Standard Room)
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Questions & Answers
Ask a question
cubacarol
20 March 2017|
AnswerShow all 3 answers
Response from Gbearhan | Reviewed this property |
They have changed their affiliations. Now Sunwing and Air Transat. And I have noticed the drastic increase in price from those two compared to Holasun.
1
Vote
kindly174
17 December 2016|
AnswerShow all 4 answers
Response from Rick M | Reviewed this property |
My buddy that used to work there may be able to help. He now lives 2 doors down from me , I can ask if you like but I won't post the answer for the public, just for you ok
1
Vote
samana2
28 November 2016|
AnswerShow all 4 answers
Response from Iwona65 | Reviewed this property |
Hello ....Yes there is a dryers in the bathrooms.If you come to hotel you ask in the reception about accommodations.
0
Votes
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