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Hotel Ski Plaza

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Hotel Ski Plaza
Hotel Ski Plaza
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230 Reviews from our TripAdvisor Community

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Showing 46: English reviews
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La Coruna, Spain
Reviewed 3 weeks ago

It is a good option if you go in a ski holidays. The access to the ski resort it is near, however you have to go walking with all your stuff and depending on the weather it could be hard. The staff are friendly and hepful. The food is nice and the rooms are quite well.

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Helpful?
Thank AGT78
Marta P, Guest Relations Manager at Hotel Ski Plaza, responded to this review

Dear Christopher, Thanks for visit us and for your comments! Many thanks for all and we hope see you soon.

Europe
Reviewed 4 weeks ago

Agree with other reviewers that this is a good choice for skiing and staff is helpful and friendly, with aforementioned Bruno the star of the reception almost 24/7. Ski Plaza boasts 5 stars but rather 4 stars. You will have to request the higher service level and it will happen. All in all we were happy with our stay -...

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Helpful?
Thank haztrips
Marta P, Director de Relaciones con Clientes at Hotel Ski Plaza, responded to this review

Dear Client, Thanks for your comments. There are some things we do not agree on. The cleaning is done every day, and the change of sheets and towels is every other day, unless otherwise specified. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,

Reviewed 6 February 2017 via mobile

Fantastic, friendly hotel with amazing staff. This hotel is situated in the heart of the village a 2 minute walk from the ski lift.. The food is varied and very tasty, the rooms are spacious and well equipped and very clean. Highly recommended, Bruno was extremely helpful and friendly.

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Helpful?
Thank Michael C
Marta P, Director de Relaciones con Clientes at Hotel Ski Plaza, responded to this review

Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

Surrey, United Kingdom
Reviewed 6 February 2017 via mobile

Do not come here for a peaceful stay. This hotel is far from what's advertised. The restaurant is canteen standard only and with paper thin walls you'll struggle to get any sleep. The only thing five star about this place are the staff who are hard working and very friendly. Canillo lacks atmosphere, there is no apres to be found...

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Helpful?
Thank mark b
Marta P, Director de Relaciones con Clientes at Hotel Ski Plaza, responded to this review

Dear Sir, I have been informed about your experience during your recent stay in our hotel. Regularly we check our service and it is very useful for us to take into account the thoughts and opinions of our guest. Naturally, I am very disappointed by what happened. I've been talking with the restaurant staff to be able to respect the...

Clitheroe, United Kingdom
Reviewed 29 January 2017

Spent a week here from the 21st Jan 2017 with friends and family ,Smiles all the way what a fantastic hotel, perfectly situated for ski hire and lifts ( beginner friendly slopes ) . Meals are buffet style 5 star ,something for every palette , even small details ,, hot soup available in the foyer all afternoon lovely and warming...

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Helpful?
Thank waddy196699
Marta P, Guest Relations Manager at Hotel Ski Plaza, responded to this review

Dear Guest, Thank you so much for your review of Ski Plaza Hotell. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

Reviewed 29 January 2017 via mobile

We have just returned from a 5 night ski break here. Points I would find helpful when looking into a hotel are. Friendly staff - the staff in reception could not do enough for us there was 2 young gentleman Bruno and a another with auburn hair who could not of been more helpful for first time skiers and for...

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Helpful?
Thank Antonia C
Marta P, Guest Relations Manager at Hotel Ski Plaza, responded to this review

Dear Guest, Thank you for your nice comments about our hotel. We're glad to know your stay with us was great and you enjoyed your experience in Andorra. We hope to welcome you again very soon. Kind regards,

Bucharest, Romania
Reviewed 25 January 2017

We just returned from a 3 night stay at the hotel, which we thoroughly enjoyed. I believe it is a great place for a short ski stay. No more that a five minute walk to the Canillo gondola, which is extremly convenient. Great value for money too. Staff was great and extremly friendly, starting with the warm welcome at almost...

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Helpful?
Thank Horea23
Coarsegold, California
Reviewed 25 October 2016

We drove into Canillo after escaping the crowded capital, Andorra La Vella, and hunted for what might be an interesting hotel or B&B. We hadn’t had time or access to WiFi to search TripAdvisor. So on the second stop, we tried Hotel Ski Plaza. No skiiers here now in late September, but the warm, cozy décor was inviting. For under...

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Helpful?
Thank serendipityroad
Marta P, Director de Relaciones con Clientes at Hotel Ski Plaza, responded to this review

Dear Guest, Thank you so much for your kind comments of your stay in Ski Plaza Hotel. We're glad to know your experience with us was great. Thank you for recommend us. We hope to see you again very soon in Andorra. Kind regards,

Tel Aviv, Israel
Reviewed 20 October 2016

We stayed in the hotel for 6 days just before the ski season hence the price was really good. Location is super - 10 minutes from Andorra la Vella, 10 minutes from the French border and right in the center of Canillo itself, close to parking, restaurants/pubs and supermarkets. I read people complaining about food and the inner pool/sauna -...

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Helpful?
Thank Ehud W
Marta P, Guest Relations Manager at Hotel Ski Plaza, responded to this review

Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

Gouda
Reviewed 14 October 2016

What a disappointment in this hotel. The front shows 5 stars and than your expectations are high. Let's start positive: The rooms are spacious and clean. But on the other hand: the pool and sauna facilities are not well maintained and have a depressing feel. When we were staying at the hotel one of the sauna's (situated in the dressing...

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Helpful?
Thank RonaldP_NL
Marta P, Guest Relations Manager at Hotel Ski Plaza, responded to this review

Dear Guest, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Pool
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
A typical Pyrenees village, romantic and peaceful, stands at the foot of the Roc del Quer (1990 m), in the heart of Canillo. Aromas of solid wood and its evocative rustic chimney invite you to dream and talk. Very close by, the Palau de Gel d´Andorra -which customers have free access to- and the cable-car which goes up to the Grandvalira pistes. Welcome to the heart of the mountain. ... more   less 

Additional Information about Hotel Ski Plaza

Address: s/n Ctra General, Canillo AD100, Andorra
Region: Andorra > Canillo Parish > Canillo
Price Range: £67 - £146 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Ski Plaza 5*
Number of rooms: 111
Reservation Options:
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Hotel Style:
#2 Luxury Hotel in Canillo
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Ski Plaza staff and other travellers.
14 questions
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Questions? Get answers from Hotel Ski Plaza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms at the last floor (6th I think) have bevel roofs, and it a bit annoying.”
 of 5 bubbles AGT78, 2 Mar 2017 | Read review
“rooms facing the back of the hotel / the river”
 of 5 bubbles haztrips, 23 Feb 2017 | Read review
“Ask for an aft room and high floor (silent and great view!)”
  • Out in the balcony facing the mountains
 of 5 bubbles ehudw2014, 19 Oct 2016 | Read review
“At the back of the hotel are rooms that are more quiet, away from the road.”
 of 5 bubbles RonaldP_NL, 14 Oct 2016 | Read review
“look for an online discount out of the ski season.”
 of 5 bubbles JimSEdinburgh, 3 Sep 2016 | Read review
5 of 5