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Secrets Silversands Riviera Cancun

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9,616 Reviews from our TripAdvisor Community

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Showing 8,833: English reviews
British Columbia, Canada
Reviewed yesterday NEW

We expected a lot more from this brand and resort than we feel we got, especially for the price. Some staff went out of their way and were fabulous, but others neglected/ignored you - not what I was expecting for service level. The property is quite run down and showing its age, in need of a good overhaul. It also...

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Helpful?
Thank Stacey L
Ottawa, Canada
Reviewed yesterday NEW

This is our second time and we really enjoyed it. The food is just amazing and the staff is very friendly and professional. Our room this time was on the opposite side; there really are no bad rooms and we did the beach and pool the whole day. Champagne in the main lobby before dinner was fun and addictive. If...

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Thank Stephane C
Reviewed yesterday NEW

We had always heard how fabulous Secrets Silversands was, so we tried. We spent seven days and nights. It was a beautiful place, and everyone was extremely nice. Room Service, HouseKeeping, were all very good. I was a little dismayed with the mini bar, it had three mini bottles of hard liquor, but since I don't drink, not a problem...

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Helpful?
Thank Denny S
Greenville, Mississippi
Reviewed yesterday NEW

We just returned from spending a week at Secrets Silversands and we were all impressed! From the moment we checked in, we were pampered. The staff really goes out of its way to make you feel specia. Israel brought our bags to the room and he was very informative, helpful and polite. He always greeted me when I crossed paths...

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Thank kerry588
Reviewed 2 days ago NEW

Great staff and a great piece of property!!!!! Beautiful beaches, great pools. In house restaurants were kinda dull. Entertainment at night was awesome. Staff was very nice and did anything and everything they could do to make the stay even more pleasurable.

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Helpful?
1Thank Ben B
Luis M, Social Media Coordinator at Secrets Silversands Riviera Cancun, responded to this review

Dear Ben B, Thank you for choosing Secrets Silversands Riviera Cancun as your destination for your most recent vacation to Cancun. For us it was a pleasure to host you. We are glad to know that you liked our facilities and the entertainment activities from our entertainment staff. Hope to have the chance to host you again soon. Kind regards.

Saint Louis, Missouri
Reviewed 2 days ago NEW

I don't know if there is enough room on this page to gush on and on about what a wonderful time my family, friends and my brand new husband had on our destination wedding/honeymoon trip! To start with the service in general around the resort is impeccable. We were always greeted with eye contact and smiles no matter who the...

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Helpful?
4Thank kturner927
Luis M, Social Media Coordinator at Secrets Silversands Riviera Cancun, responded to this review

Dear kturner927, Thank you for choosing Secrets Silversands Riviera Cancun as your hosts for your wedding and honeymoon. For us it was a plesure to host you for such a special occasions. We are glad to know that you enjoyed your wedding at Secrets Silversands Riviera Cancun, it is really important for us to offer the bride a great experience....

Oxfordshire, United Kingdom
Reviewed 2 days ago NEW

Fantastic hotel complex on a lovely beach. The many pools mean you can have lots of company or a peaceful spot. Staff are wonderful and the range of cuisine in the many restaurants offer an amazing and high quality choice of food. Hotel complex has a range of activities plus excellent sports bar. There is a good range of day...

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Helpful?
1Thank evelyn399
Luis M, Social Media Coordinator at Secrets Silversands Riviera Cancun, responded to this review

Dear evelyn399, Thank you for choosing Secrets Silversands Riviera Cancun as your destination for your most recent getaway to the Riviera Maya. For us was a real pleasure to host you. We are happy to read that you liked our beach and the warm service from our staff members. We will be happy to share your kind comments with them....

Reviewed 2 days ago NEW

The hotel stay was great, the food was fabulous, the people and entertainment were amazing. A place to truly unwind and live life. The spa was so relaxing it has both wet and dry sauna and a large variety of services. The beach is clean and the water is the most amazing shade of blue I've ever seen.

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Helpful?
1Thank Latrell A
Luis M, Social Media Coordinator at Secrets Silversands Riviera Cancun, responded to this review

Dear Latrell A, Thank you for choosing Secrets Silversands Riviera Cancun as your host for your most recent trip to Cancun. It was a pleasure to serve you. We are glad to read that you liked our fabulous food and the activities from our entertainment staff. Also we are happy to read that you liked our spa services. Hope to...

Balcombe, United Kingdom
Reviewed 2 days ago NEW

We had our honeymoon here in August 2016. From as soon as we arrived to the time we left it was perfect! The complex is stunning and the atmosphere was great. The food was great and kept us happy for the two weeks. I feel if there was less choice of food this would have gotten boring after 2 weeks...

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Helpful?
1Thank AJLomas
Luis M, Social Media Coordinator at Secrets Silversands Riviera Cancun, responded to this review

Dear AJLomas, Thank you for choosing Secrets Silversands Riviera Cancun as your destination for your honeymoon. For us it was a pleasure to host you for such a special occasion. We are glad to read that you liked the atmosphere in our resort and the many options of food we have like our mediterranean restaurant Ratatouile, our italian restaurant Portofino,...

Edmonton, Canada
Reviewed 3 days ago NEW

The food was AWESOME! The service was excellent! At the Bar-Daniel made some amazing drinks and it was super fun to sit at the outside bar. Mayra (from the entertainment group) was amazing!!!! she kept us busy dancing, laughing, learning Spanish, water spin classes, pool volleyball, beach volleyball....she really made our vacation extra special!!!!! She is an asset to the...

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Helpful?
1Thank _lkjjunk
Luis M, Social Media Coordinator at Secrets Silversands Riviera Cancun, responded to this review

Dear _lkjjunk, Thank you for choosing Secrets Silversands Riviera Cancun as your host for your most recent vacation to Cancun. For us it was a pleasure to serve you. We are glad to know that you liked the food from oour restaurants and the activities from our entertainment staff. Hope to have the chance to host you again soon. Kind...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
Secrets Silversands Riviera Cancun is a chic, ultra modern all-suite adult-only unlimited-luxury resort featuring 433 suites, over 43,000 sq ft of pool areas and expansive manicured gardens, exceptional dining options, several bars ranging from elegant to swim-up. World class spa, a fitness center and two Jacuzzis ensure that guests are pampered and indulged. We are nestled on the coast of the Yucatan Peninsula, 15 miles south of Cancun and only twenty minutes from the Cancun International Airport. ... more   less 

Additional Information about Secrets Silversands Riviera Cancun

Address: Bahia de Petempich SM 12, Mz 31, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: £276 - £878 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Silversands Riviera Cancun 4.5*
Number of rooms: 441
Reservation Options:
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Also Known As:
Secrets Silversands Riviera Cancun Hotel Puerto Morelos
Secrets Silversands Riviera Cancun Riviera Maya, Mexico
Hotel Style:
#1 Romantic Hotel in Puerto Morelos
#1 Family Hotel in Puerto Morelos
#1 Business Hotel in Puerto Morelos
#3 Top resorts Hotel in Puerto Morelos
#3 On the Beach Hotel in Puerto Morelos
#3 Luxury Hotel in Puerto Morelos
#3 Spa Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Secrets Silversands Riviera Cancun staff and other travellers.
1,091 questions
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5 months ago

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Questions? Get answers from Secrets Silversands Riviera Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I highly recommend pool front.”
  • This is an oceanfront pool front room - can't really see the ocean
 of 5 bubbles The_Goode_Life, 18 Jan 2017 | Read review
“4th floor oceanfront was wonderful”
 of 5 bubbles 572dennys, 18 Jan 2017 | Read review
“Ocean View rooms have the best view!”
 of 5 bubbles kturner927, 17 Jan 2017 | Read review
“Get a room on the upper level to enjoy the balcony with privacy. The swim out pool room is nice but I prefer higher level rooms.”
 of 5 bubbles latrella2017, 17 Jan 2017 | Read review
“upgrade! you wont regret it”
 of 5 bubbles AJLomas, 17 Jan 2017 | Read review
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