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Secrets Silversands Riviera Cancun

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9,446 Reviews from our TripAdvisor Community

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Showing 8,684: English reviews
London, United Kingdom
Reviewed yesterday NEW

We arrived from London after a long flight and was warmly welcomed. We had to find our own room, which was not an issue as quite easy to navigate the resort. On the plus points: The staff are friendly and you can see they work very hard to make your holiday good. The concierge are very friendly and helpful. The...

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Helpful?
Thank lisamariefos
Denver, Colorado
Reviewed yesterday NEW

Preferred program offers best amenities. Very friendly staff. Very clean hotel. Ocean front rooms are awesome. Great hot tub area with views of ocean. Relaxing front beach lobby area. They have several pools, one main pool with activities and pool bar. Other pool areas more relaxing. Food was awesome, great choice of restaurants and menus. Entertainment was professional, not hotel...

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Helpful?
Thank slipaway2017
Philadelphia, Pennsylvania
Reviewed 3 days ago NEW

We stayed in a partial ocean view Jr. Suite for four nights in December. Prior to this trip, we've stayed at four other Secrets resorts. This one has been around for 8 years and you can see signs of wear around the main pools, rooms etc. However the resort is clean and really beautiful at night. The food is excellent....

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Helpful?
2Thank brownpads32
Luis M, Social Media Coordinator at Secrets Silversands Riviera Cancun, responded to this review

Dear brownpads32, Thank you for choosing Secrets Silversands Riviera Cancun as your host. It has been a pleasure to serve you. We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We highly appreciate your gracious comments here and have shared it with our team. We sincerely...

Flower Mound
Reviewed 3 days ago NEW

We took our two daughters and the Fiance and boyfriend on a 5 day trip to the Secrets Silversands Resort. It was their Christmas gift as we will not all be together on Christmas. The rooms were great, spacious, clean, comfortable beds and great view of the ocean. Beach is a little small but very nice. The staff kept the...

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Helpful?
Thank David T
Luis M, Social Media Coordinator at Secrets Silversands Riviera Cancun, responded to this review

Dear David T, Thank you for choosing Secrets Silversands Riviera Cancun as destination for your christmas vacation. It was a pleasure to serve you and your family. We are glad to know that you liked your rooms and that our entertainment staff was that kind with you by listening your feedback. Also we are happy that you liked the food...

Calgary, Canada
Reviewed 3 days ago NEW

We went to SSS in December 2013 and were just thrilled with everything. The staff was amazing, the food was top notch and the service was outstanding. We loved it so much we decided to return in December 2016. Unfortunately, we had a very different experience then our first trip and we won't be returning. The staff were often rude...

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Helpful?
2Thank Teagan C
Luis M, Social Media Coordinator at Secrets Silversands Riviera Cancun, responded to this review

Dear Teagan C Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product. We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. With this said, we...

Los Angeles, California
Reviewed 3 days ago NEW

Wonderful stay at Silversands! We went for our honeymoon for over a week and it was stellar. Our room was a corner, 4th floor, ocean front honeymoon suite and it was unbelievable. The view from our bed was just ocean and the bathroom was gigantic. We knew we made the right choice. Since we just got married the UVC had...

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Helpful?
Thank killabees
Luis M, Social Media Coordinator at Secrets Silversands Riviera Cancun, responded to this review

Dear killabees, We thank you for taking the time to share your comments on Tripadvisor about your honeymoon stay at Secrets Silversands Riviera Cancun. It was a pleasure being your hosts during your recent gateway. We are glad to know that you’ve found the view that characterizes every suite of our resort as breathtaking. We are also delighted to read...

denver
Reviewed 3 days ago NEW

We have been to a few all inclusive resorts, and Secrets Silversands ranks comparably with all of them. Here’s a rundown of a few of our thoughts along with comparison to other resorts like Excellence Playa Mujeres, Secrets Maroma, and Paradisus Cancun. Food/Restaurants/Bars The food was great in all restaurants. We probably preferred El Patio the most. The breakfast buffet...

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Helpful?
5Thank pjkdenver
Luis M, Social Media Coodinator at Secrets Silversands Riviera Cancun, responded to this review

Dear pjkdenver, We would like to thank you for choosing Secrets Silversands Riviera Cancun as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. We are glad to read that you have enjoyed our staff’s attentive service and pool...

Newtown, Pennsylvania
Reviewed 3 days ago NEW

This resort is beautiful. The most important thing about this resort is the staff. I had an injury soon after arriving in Mexico. If it wasn't for Omar helping us to get place to place and back and forth from hospital and airport not sure what we would have done. List of people I would like to thank for I...

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Helpful?
Thank zigsmom774
Luis M, Social Media Coordinator at Secrets Silversands Riviera Cancun, responded to this review

Dear zigsmom774, We thank you for taking the time to share your comments on Tripadvisor about your stay at Secrets Silversands Riviera Cancun. It was a pleasure being your hosts during your recent gateway. Your comments will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with...

Dallas, Texas
Reviewed 3 days ago NEW

From the moment we walked in the door we were pampered with champagne and warm towels. The staff has all been incredibly helpful and nice. The front desk staff person who checked us in, Sandra, was incredibly accomodating and friendly. I highly reccomemd this hotel!

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Helpful?
Thank shalottcecchini
Luis M, Social Media Coordinator at Secrets Silversands Riviera Cancun, responded to this review

Dear shalottcecchini, Thank you for choosing Secrets Silversands Riviera Cancun. It was a pleasure to serve you. We are glad to know that you enjoyed our staff members service and appreciate that you are recommending us. Cannot wait to host you again. Kind regards.

Dallas, Texas
Reviewed 3 days ago NEW

Secrets silversands is a beautiful gem on the ocean. Clearly clean and well cared for it radiates quiet sophistication. All the staff are friendly and willing to help in any way they can! I was especially impressed with Sandra at the front desk! She made check in quick and efficient and was willing to answer all of our questions! Having...

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Helpful?
Thank rebeccalynherring
Luis M, Social Media Coordinator at Secrets Silversands Riviera Cancun, responded to this review

Dear rebeccalynherring, Thank you for staying at Secrets Silversands Riviera Cancun. It has been a pleasure to serve you. We are glad to read your kind review about our resort and to know that you had a great time. We hope to host you again soon. Regards.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Breakfast
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
Secrets Silversands Riviera Cancun is a chic, ultra modern all-suite adult-only unlimited-luxury resort featuring 433 suites, over 43,000 sq ft of pool areas and expansive manicured gardens, exceptional dining options, several bars ranging from elegant to swim-up. World class spa, a fitness center and two Jacuzzis ensure that guests are pampered and indulged. We are nestled on the coast of the Yucatan Peninsula, 15 miles south of Cancun and only twenty minutes from the Cancun International Airport. ... more   less 

Additional Information about Secrets Silversands Riviera Cancun

Address: Bahia de Petempich SM 12, Mz 31, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: £252 - £884 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Silversands Riviera Cancun 4.5*
Number of rooms: 441
Reservation Options:
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Also Known As:
Secrets Silversands Riviera Cancun Hotel Puerto Morelos
Secrets Silversands Riviera Cancun Riviera Maya, Mexico
Hotel Style:
#1 Romantic Hotel in Puerto Morelos
#1 Family Hotel in Puerto Morelos
#1 Business Hotel in Puerto Morelos
#3 Top resorts Hotel in Puerto Morelos
#3 Spa Hotel in Puerto Morelos
#3 On the Beach Hotel in Puerto Morelos
#3 Luxury Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Secrets Silversands Riviera Cancun staff and other travellers.
1,047 questions
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4 months ago

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Questions? Get answers from Secrets Silversands Riviera Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All room would be a good choice, they all have balconies, but of course ocean view or front is the best”
  • Hallway view from front room entrance
  • Decoration of room with Champagne
 of 5 bubbles slipaway2017, 10 Dec 2016 | Read review
“Bldg 3 and 4 are centrally located and ocean view”
 of 5 bubbles pjkdenver, 8 Dec 2016 | Read review
“Try the swim up suite!”
 of 5 bubbles rebeccalynherring, 8 Dec 2016 | Read review
“Get the swim up ocean view room!”
 of 5 bubbles AmyU971, 8 Dec 2016 | Read review
“We upgraded to preferred and really didn't need to. The swim up rooms our friends had would have been fine.”
 of 5 bubbles JimHa7, 8 Dec 2016 | Read review
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