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Secrets Silversands Riviera Cancun

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Traveller (11515)
Pool & Beach (2588)
Room & Suite (2189)
Overview
  • Excellent73%
  • Very good20%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“ratatouille”(379 reviews)
“veranda bar”(349 reviews)
“main pool”(1,264 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (11,614)
There are newer reviews for Secrets Silversands Riviera Cancun
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Traveller rating
7,517
2,207
611
199
107
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7,517
2,207
611
199
107
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2,561 - 2,565 of 10,641 reviews
Reviewed 26 July 2016 via mobile

Excellent resort for couples... I liked the fact that it was more classier than trashy unlike some of the other resorts in cancun. Lots of choice in food and great night entertainment. Staff was very friendly and accommodative. Best part was the romantic dinner at...More

5  Thank Hiren P
Response from Martin J, Social media coordinator at Secrets Silversands Riviera CancunResponded 28 July 2016

Dear Hiren P, First of all, thank you for choosing the hospitality of Secrets Silversands Riviera Cancun, it was our most pleasure to host you during you recent getaway in the Mexican Caribbean. We are glad that you loved everything and we truly hope that...More

Reviewed 26 July 2016 via mobile

Got back today from 6 days at Silversands. I have been to this area to several of the resorts and I am very happy with our stay. The staff took exceptionally good care of us. I read many of these reviews before coming, we didn't...More

3  Thank Jeff P
Response from Martin J, Social media coordinator at Secrets Silversands Riviera CancunResponded 28 July 2016

Dear Jeff P, Thank you for sharing your feedback through this mean. Your gracious comments about our resorts are truly valuable for us, as this allows us to improve our service levels and product. Be confident that our staff will receive this message and will...More

Reviewed 25 July 2016 via mobile

I will start with the cons. 1) Drapes in the room don't fully close. Sun hits you early. Open about 6 inches from fully closed. 2) They have secrets boxes for room service but don't use them. 3) Housekeeping tags your for no service if...More

4  Thank TIM S
Reviewed 25 July 2016

I have been to many Secrets and their family branch Dreams, the rooms were the most outdated of all the Secrets, the pool water was very cloudy, the cleaning staff was very inconsistent. The only good thing about this hotel is their amazing Entertainment Staff...More

Thank Katelyn J
Response from Martin J, Social Media Coordinator. at Secrets Silversands Riviera CancunResponded 28 July 2016

Dear Katelyn J, Thank you for sharing your feedback about your last stay with us. Your feedback is very important for us as it is the only confident tool helping us to improve. We are sharing your comments with all our manager heads as this...More

Reviewed 25 July 2016

Being members of UVC, my wife and I vacation frequently in Riviera Maya. We return to our “Second-Home Secrets Silversands”, every year. It is, that good. A top award-winning resort, which still embraces evolving and upgrading. We love the improvements to the beach, including their...More

4  Thank Steve S
Response from Martin J, Social media coordinator at Secrets Silversands Riviera CancunResponded 28 July 2016

Dear Steve S & Colleen S, On behalf of the staff and Management of the Secrets Silversands Riviera Cancun we would like to thank you for taking the time to post such a detailed and great review of your amazing experience with us once again....More

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About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Pool
Beachfront
Room Service
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Airport Transportation
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Tennis Court
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$272 - US$517 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Puerto Morelos
#1 Romantic Hotel in Puerto Morelos
#5 Green Hotel in Puerto Morelos
#6 On the Beach Hotel in Puerto Morelos
#6 Spa Hotel in Puerto Morelos
#6 Luxury Hotel in Puerto Morelos
#6 Top resorts Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$272 - US$517 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Puerto Morelos
#1 Romantic Hotel in Puerto Morelos
#5 Green Hotel in Puerto Morelos
#6 On the Beach Hotel in Puerto Morelos
#6 Spa Hotel in Puerto Morelos
#6 Luxury Hotel in Puerto Morelos
#6 Top resorts Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (11515)
Pool & Beach (2588)
Room & Suite (2189)
Dining (1283)
Family and Play Areas (58)
Amenities (36)
Business Centre & Event Rooms (33)
Questions & Answers
Ask a question
angelicaovi9115
22 April 2018|
AnswerShow all 2 answers
Response from Dawn G | Reviewed this property |
There was a lot of seaweed last month when we were there but they work at keeping a section of the beach clear!
0
Votes
Elliot P
19 April 2018|
AnswerShow all 4 answers
Response from baking_b | Reviewed this property |
Sort of...when we went (Nov'17) it was a scheduled tour with breakfast and a intense sales pitch. We didn't do it but met another couple who did and they were seriously annoyed by the time they left several hours later... More
0
Votes
Room Tips
"Ocean view"
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"The rooms were beautiful! I love how they provided incense. They made sure we had everything we needed, and..."
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"A small struggle with a few very small ants in the room that took a few efforts to control. Otherwise the..."
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"Yummy slippers and cozy robes. Loved the cozy"
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